Customer Reviews for Rust Check Centre
(U-Haul Neighborhood Dealer)

Rating:

5.0

Hi previously there was a miscommunication and posted wrong review, wanted to reverse it not sure how so posting a new review. Usually U-haul charge on credit card and hold the deposit and then they adjust at bank level.. it’s a unique system which we’re unaware of.. Rustcheck at warden is a great place the owner is a nice guy.

Rating:

5.0

Thank you for the everything

Rating:

5.0

Roland Ramsingh is very friendly and helpful. Highly recommended. A+++++++

Rating:

5.0

Just a nice guy!!

Rating:

5.0

Great U-Haul rental! Van was new & amazing condition. The pickup and drop off was amazing. Quick and seamless. Saw the positive reviews on google so I made sure this location was the one I choose. Lots of horror stories. Will use this location again and will recommend it 100%.

Rating:

5.0

Great friendly service

Rating:

4.0

Have options for debit visa.

Rating:

5.0

Best location in Toronto

Rating:

1.0

Staff behavior was very rude

Rating:

4.0

Drop off personnel’s phone app was not working. I ended up having to use my phone after all

Rating:

1.0

Uhaul rep was so rude and he was busy on his phone and even i politely asked only for key he got mad and almost yelling and was showing attitude as i was getting it free and he doesn't care. I was not expecting that kind of treatment from Uhaul rep. I jave been using Uhaul for long and never had that bad experience.

Rating:

5.0

I’ll definitely go back to this store again. The owner was genuinely interested in providing a better experience.

Rating:

5.0

Friendly and helpful location. Would definitely recommend!

Rating:

5.0

I have rented from this location previously. Roland is always very friendly, helpful, and makes the experience uncomplicated.

Rating:

1.0

I dont know why I got charged $15 for care stuff when I didn’t even need them.

Rating:

5.0

Amazing people working there , very small office , no Uhaul sign outside , it is a car shop , the owner is very funny and his female assistant picks up the phone with a lot of energy . Amazing amazing amazing . Uhaul needs to equip this location with an office and provide more supplies . I travelled close to to 40 km to get to this location 👏.

Rating:

5.0

The truck was not clean and had garbage and stains everywhere. Cleaning is highly recommended. Except for that the overall service was very pleasant.

Rating:

1.0

never, poor customer service, they have charged my credit card $ 137.57 but receipt shows $ 84.25. Can you please have a look on this case? I don't know with who I should discuss this matter. $ 53.32 more. Trying to contact and they don't pick up the phone. I never will recommend this location to anyone.

Rating:

5.0

Good customer service.

Rating:

5.0

I was very pleased with the service and treated with high regard by Roland. The truck that I had rented was returned late by the previous customer, but we understood that he was caught in the truck blockade traffic. It was not the fault of the rental agency. I appreciate doing business at the Rust Check location and it is near my home.

Rating:

1.0

I didn’t like the service and guy was not cooperative and he didn’t shovel snow i have go on top of snow.He also take extra money then my receipt showed .

Rating:

5.0

Thank you Roland and Brandon for the great service. You made my moving easier and fast. Happy Holidays!

Rating:

5.0

Vehicle was clean inside and out. Excellent customer service. Highly recommended

Rating:

2.0

Totally worn down lot. No clear drop off. The sign said open but door was closed and no one answered.

Rating:

5.0

Terrific service, the gentleman was very helpful and patient with all my questions.

Rating:

5.0

Amazing service and customer service very sociable

Rating:

1.0

Very over priced hidden fees

Rating:

1.0

Biggest waste of a day, what should have been 20 minutes turned into 90-minutes. They didn’t have the rental or the equipment I requested. A larger size truck was rented instead, which was a pain to park and used more fuel. In order to get the equipment I request I had to drive up to the nearest U-haul center, were I could have probably rented everything I needed in the first place. The representative at Rust Check was very friendly, enough to possibly use his actual services in the future. The last few times renting a U-haul have been a pain to the point where I’ve been using Home Depot rentals.

Rating:

5.0

No comments ,good experience with satisfaction Thanks Hamsa

Rating:

5.0

All equipment and service very good. Customer service and attitude excellent.

Rating:

5.0

The service we received was fantastic.

Rating:

5.0

Nothing special

Rating:

5.0

Support your small shops as well .

Rating:

2.0

Bad customer service. Very rude person at this location never coming back to this location

Rating:

5.0

Nothing. The agent was very helpfull and proactive in giving information on the rental system. All agent should be like him. I give him a thumbsup and a 10 outof 10. Keep up tje great customer service at this location..

Rating:

1.0

Don't use service stations for pick up & drop offs. The truck was so boxed in that we couldn't do a walk around. If we had been able to, we would not have accepted that truck. A large piece of metal was hanging down behind the rear tire on the passenger side of the truck. Looked like a broken bracket from the side paneling. We ended up with a flat tire that took 4 hours to fix. When we noticed the metal bracket, after arriving at our destination, we insisted that the truck be towed back. Our driver also stated that the steering wheel felt loose.

Rating:

5.0

Treat next customer like i was treated

Rating:

2.0

Roland was helpful and fixed everything. Thnx

Rating:

1.0

Firstly the truck was in miserable condition it was neither clean nor disinfected and gas was at a quarter tank. Besides that owner/manager had removed the dolly from the truck inspite of me specifically requesting a dolly when I did the reservation. I had to go to 3 locations to find a dolley in the uhaul truck after I picked the truck that means I also had to pay for the km for finding a stupid dolly. I STRONGLY SUGGEST TO AVOID THIS LOCATION !!!

Rating:

3.0

don't ask so many questions eg on names of people who know me.

Rating:

3.0

Price to expensive with com pair with computation I never use U-Haul again thanks

Rating:

1.0

When I arrived, nobody was there. Had to wait with other customers for the service person. There was nowhere for me to park the rental truck.

Rating:

5.0

Very nice guy smooth transition ...

Rating:

5.0

Nothing everything was perfect excellent customer service I’m very impressed

Rating:

1.0

The store guy is sick he is so rude and vulgar.

Rating:

1.0

The attendant was not professional. He was charging $105 for 7 kilometre Plus for that money he was not willing to fill up gas tank. He is ripping off people.

Rating:

2.0

There's sign it say open 8 am but place opened 9:10 am One day Before renting a van I spoke to him on the phone and I told him I need a van for 5-6 hours. He booked it. Next morning I was there 8:30 the place was closed . It was opened after 9:10. Then he was preparing my paperwork somebody came and ask him about car wiring he stopped paperwork started to talk to him . After 15 min later That guy left than another person came and started to ask about something else again he stopped my paperwork and answer him. more than 45 min later he showed me the van and gave the key. I left from there around 10 am. Than I got the message from U-Haul it says you need return the van 1 pm . Without asking anything he wrote 3 hours on the paper . I didn't check it because 1 day before I told him 5-6 hours. Than I called him and tell that it was mistake can you fix it. He told me that if I don't drop it off 1 pm I will charge you. I told him that I booked the van 5-6 hours and you didn't ask me any questions about it. His answer was same " if I don't drop it off 1 pm I will charge you." It was a nightmare experience.

Rating:

5.0

No comments

Rating:

5.0

Great location, staff and rental truck.

Rating:

5.0

Prefer is Uhaul keeps their records for KM's updated for hassle free services.

Rating:

5.0

I like this location as it is convenient for me.

Rating:

5.0

Please be prepared well and inform to uhaul representative before a head whehter you need insurance coverage or not?. except that everything else is good.

Rating:

5.0

Very good service

Rating:

5.0

Roland was excellent to deal with to rent a U-Haul van on short notice.