Wasn’t able to extend my rental through the app as I was told upon pickup and they reported it as a no return and come to recover it had to reload in the rain as I was clearly still using the truck. I never received an email,phone call,text message stating that they were coming to get the truck very unprofessional and extremely poor customer service. my initial payment was paid in full and the card was still on file to charge for the extra day was only one day overdue even though I was told I can renew it for as many days on the app as needed
Randi R
Customer Reviews for Russian River RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great customer service
NOLAN HLois, the women in charge at the Healdsburg location rocks. Super friendly and easy to deal with. You should increase her pay!! RK from GE
rob Kthough i had to get truck from a long way away from loading location uhaul gave me extra day free of charge.
randolph kThe truck's passenger seat had muddy dog prints on it. The driver/passenger cabin needed to be cleaner. The biggest problem is the limited hours of the office operation, further complicated by the overly complicated UHaul remote app check-in and check-out procedure. If the UHaul app worked properly, the office hours (closed early evenings and weekends) wouldn't be a problem. But the app shut down repeatedly when entering the information at check-in, requiring numerous startovers and finally a lengthy phone conversation. The check-in and check-out by phone required an hour each. UHaul should invest in streamlining and simplifying the remote smartphone check-in process. You would see an enormous return on this investment!
Craig HI really appreciate your service. Your voice on the phone reassured me. Thanks.
Daniel CThank You
Olaf HExcellent price and service.
Nathalie Dnice people very accomidating, thanks...
Aldo MMake sure app instructions are clear, even for those that are 1+ hours late. Also make sure moving trucks are waterproof.
Tommy RLois is the epitome of exemplary customer service
JOHN RLois is always so friendly and helpful. This is the only location we rent Uhaul vehicles from
Marla WFriendly, knowledgeable staff and fast service always make the rental process super easy! 5 STARS!!!
Daniel ZGreat , friendly service
JOHN BThe lady who helped me was so nice and it was a really good experience will keep using them :)
Laura REverything was soooo easy and the staff was great! I rent from here every year for a big annual project. Yay!
Pam BEverything was five star! Very informative and very nice women to deal with!
lynda bYou are doing great. Friendly, efficient.thank you
Jon RGreat customer service
lynda bStay cheerful as always.
ANTHONY NEasy business to work with.
Eric FThe UHaul did have a defect in the floor that should be repaire - a panel that is not secured and has created an uneven spot in the floor. My friends, who helped me move, and I, myself, tripped in it a couple of times. I did point it out to the rental person when I picked up the truck!
Virginia FThe vehicle was returned while the location was closed. Online directions were pretty easy to follow for more tech savvy people.
William BNice man. Very helpful. Clean organized place.
Gregory GYou do a great job. Friendly, professional and reliable.
Steven MThis is the ONLY place I rent a Uhaul from mostly because of Lois and Michael and how they treat people. Best customer service and they always have what I need
Marla WTerrible all around experience. When making the reservation and estimating the cost difference between a one way and round trip, Michael said he would extend the weekday rate of $.89/mile and that I could return the truck at any time on Saturday. We calculated the total cost of $480. When I realized the paperwork stated $1.09/mile I called and Michael stated it was a mistake he would correct. Mid trip the truck also had two flat tires and I was stranded for five hours waiting for roadside assistance. I plan to file a grievance against this UHaul franchise
Charles WThe experience was great from start to finish. Lois, provided great customer service.
JOHN LA great experience all around.
Daniel ZAmazing experience. Very kind and friendly place. Top professionals.
Kenneth SWonderful experience. Friendly and helpful. My new go to for rentals.
Jeffrey DNothing!!!
LINDA BKeep it up!!
Victor HWhat a great staff !
Michael MNo key. Truck dirty. Truck unlocked.
JASON ENone.
Robert REverything is fine once we got used to the on-line check-in procedures. I would much rather deal with a human being on site.
Wilkes MNothing, the truck was excellent and the service was excellent. Mike, who took care of us is a wonderful employee. He made us feel real comfortable. Please give him a pat on the back from us Dennis
DENNIS SGO back to R&D dept - revamp your app for retnals GO back to UX/UI design dept - work hard on your documentation, step by step process, as well as the video component Whover let the holes in the process design and QA slip should rectify the situtation. Period. You're welcome.
Suzanne DAs a U-Haul customer for nearly thirty-years, I have rented dozens of trucks, trailers and storage units over the years in multiple U.S, States. Russian River RV Storage is absolutely fantastic! They are a pleasure to rent from and a true gem in the U-Haul network. 5 STARS!!!
Daniel ZLois and Michael are great!
Marla WFriendly staff, very knowledgeable. Office pups are so cute!
Lori RI paid for a dolly and it was not included in the truck
Lucero VYour new self check out is not user friendly
MARTHA SThis is the only Uhaul dealer we go to. We love Lois and Michael!
Kathleen KVehicle was ready when promised, it drove well, and the service was excellent.
tom wThey are always nice and make sure you have the equipment you reserved
Marla WService was outstanding if I do say so myself. :)
Lois NThis is the best place!! Lois and Mike are awesome!!
Marla WService was great use them every year, will be back again next year, Thanks Healdsburg U-Haul...
Aldo MThe location is very convenient, and the representative was very professional, helpful and communicated well. I would highly recommend both Uhaul and Russian River RV Storage to anyone needing a moving truck with fast, clean and professional service.
Julie MVery happy with the service
foad aI’ve rented here several times. Always a breeze, staff is great
Peter COnly if you would open earlier other than that service was excellent thank you
Abel CSmooth with ease with self returning my truck.
Noelle MAll good
Kris LFabulous service and great team. I will happily recommend and return. Thank you
S'ra AAt least clean the windshield.. Clean mirrors help too
JIM BAlways excellent service!
Johanna BFriendly and accommodating to our needs. The cargo van actually had better MPG than I had anticipated.
Ricardo NMichael has excellent customer service, especially the dos!!!
Meg MIt was a nice experience. The check in and out was easy just take your time. The lady at the shop was very nice and answered all my questions. Easy, Great pick up and drop off location. Would recommend to anyone.
Jeanette BThe entire process was very efficient
Rick WNothing really, everything was perfect.
Kendis CNothing! I’ve rented from you guys over 3 times and you are wonderful!
Melanie SSo happy to have this great business so close to us. The Gentleman who helped me was so nice and helpful.
ERIN B