Drove truck but never used-. What a waste of money. Happy it was availableKim D.
Customer Reviews for Russian River RV Storage
(Distribuidor de U-Haul del vecindario)
Healdsburg, CA 95448
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3:30 p. m.
- Dom.: cerrado
- 7/2/2022: 8:00 a. m. - 12:00 p. m.
- 7/4/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ALLISON W.
Truck was clean but has low tire light onTonita D.
El cliente no dejó un comentario.Michael T.
The truck was not inspected before we revved it and we had a flat on the left side On the freeway and they sent a service tech 3 hours later in his own truck with this Gael Frend And the wrong equipment then another tech 3 hours later He said both tires were flat the inner tire was already flat and caused the Outer tire to go flat we were on the side of the freeway for 6 hours U -Haul almost killed us and they delayed usDon H.
The 1000 plus mile trip went smoothly with no problems. Thanks U-haul and thank you Danny at the Healdsburg Ca branch!Glenn L.
Easy and friendly staffJoel M.
One big problem - I was unable to printout the receipt that you sent.Michael T.
El cliente no dejó un comentario.SERGIO S.
El cliente no dejó un comentario.JUAN D.
Everything is great, no improvement needed on my part.KATHRYN K.
El cliente no dejó un comentario.Amelia S.
El cliente no dejó un comentario.Paul F.
very easy rental no issues at all. Thanks!William T.
El cliente no dejó un comentario.bernie W.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.Kirsten F.
El cliente no dejó un comentario.MARK A.
El cliente no dejó un comentario.Steven M.
Great service by all staff. Thank you!STEVEN R.
El cliente no dejó un comentario.REBECCA H.
Being able to go online to obtain copy's of final billing would be greatly appreciated I've been told we can yet having rented 10 or 12 times this year from several locations - not once have I been able to get this informationDEAN C.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.DAVID F.
El cliente no dejó un comentario.NICHOLAS K.
really helpful and smooth serviceRandall P.
Friendly customer service people!DAVID R.
I would like to see the company revert back to returning the rental with a full fuel tank!! In receiving half a tank at pick up time, I had to make an extra (unwanted) stop at the gas station before our long move to fill it.Celeste Y.
El cliente no dejó un comentario.KATHRYN K.
El cliente no dejó un comentario.Steven M.
Super efficient and good service.DANIEL M.
Everything was great.MARK A.
Best place locally. I will be back.JOSE M.
Excellent service, reasonable cost, nice people and perfect fit!! Thank youMeg M.
I was charged for moving pads and a dolly when neither were provided and the vehicle did not have a full tank of gas and there was a significant charge because they said the tank was not at 1/2, which was not true. The person checking the vehicle in was in a bad mood and let us know.MARK P.
El cliente no dejó un comentario.SANDRA E.
We have done business with this rental location for many years. I have always enjoyed working with the people there. Unfortunately, our last experience was not as positive. Although we returned the car in perfect condition ahead of schedule, and left the keys in the designated lockbox, I received a call accusing us of not doing those things. It was very insulting and hurtful. The communication was not done professionally. Come to find out, thankfully, because of security cameras, exactly what I had explained to them had occurred. We returned the truck the evening before it was due and left the keys in the lock box. Unfortunately for the business, the truck we had rented was stolen later that evening. Feeling that I was not believed and questioned in a very unprofessional manner, by two individuals, was very surprising and hurtful. I am certain there are people who do not return their cars on time and make crazy excuses. But I feel the employees and management need to be trained on how to reach out to a customer when they believe a vehicle has not been returned. We have always been very kind and have recommended this location to numerous friends. Once again, although I am grateful they were able to verify, through their video footage, that the truck had been stolen hours after we had returned it, when they called to inform me of that, I was shocked that I did not receive an apology. I was updated â€œso I was no longer concernedâ€ and told that â€œthe videotape confirmed exactly what you told us.â€ Once again, I thought at the VERY least we would have received an apology. It took time out of both my husband's and my schedules to â€œbe questionedâ€ by these people on several occasions. Additionally, it was very upsetting to me to have been treated that way. Thank you for this opportunity to suggest that there should be training for U-Haul employees and management when these types of occasions happen. I know this is not the first or last time that a rental vehicle will be stolen. I can understand that, of course, they needed to follow up and get to the bottom of why the truck had not been there as expected. Yet, to speak to customers in a manner that is accusatory and insulting is completely unacceptable and hurtful. Thank you again.JUDY K.
El cliente no dejó un comentario.Betty D.
I was pleased with everything overall. You guys got us a truck during the holiday wknd less than 40 miles away and is was appreciated. Thanks.Matthew D.
Excellent experienceANTHONY C.
Your app sucks. It made me enter my drivers license images THREE TIMES.Mark S.
Very friendly and helpful!LINDA L.
Everything went beautifully, from reserving the vehicle, pickup, the trip, and the return. Thank you so much for hiring great people at your Healdsburg, Ca. location.KAREN A.
Nice people and great service.DAVID S.
Very friendly and great assistance with clear instructions. It was very easy to check the truck out.Mehmet B.
El cliente no dejó un comentario.RICHARD B.
El cliente no dejó un comentario.JOHN R.
Nothing to improve on! I so appreciated the walk around and help adjusting mirrors. No one had ever helped with that and it was great!Kristen B.
Make sure customers know how to adjust side mirrors. I could not get either mirror to adjust.Cynthia T.
Michael and Daniel were greatCHRISTOPHER B.
This has to do with the Santa Rosa location NOT HEALDSBURG. I received a text 10 minutes before my reservation that they did not have the vehicle. Staff was rude and blew me off when I asked for them to help with a solution. Healdsburg staff was great. I will probably not use uhaul again because of the way I was treated in the Santa Rosa location.ZANE F.
It was a short trip but all went very smoothly. I UHAUL Healdsburg was very friendly and quickCINDY S.
Wonderful Staff and Great service. Very helpful and accommodating. Lucky we have them in our community.DIANE W.
El cliente no dejó un comentario.Deborah S.
Great people's at that location! Would go there again!Ron L.
The tire was very low and made us a little nervous but it worked outSydney P.
Nice customer service rep at the counter. I recieved numerous texts and calls about a change in my pick up location city and change in my drop off location. It was confusing and a mess and I ended up paying an extra fee for driving farther than I had planned because I had booked my pick up locaiton in Santa Rosa then day before was called and texted that I had to drive all the way to Healdsburg to pick up the truck. I don't know why you get to change on us over and over. I prepaid for a truck at one city and thought that was it. I woudn't recommend nor would I rent from Uhaul again. So sorry to report that.Claire M.
El cliente no dejó un comentario.ANTONIO B.
great people and customer service would recommend to friendsTIM H.
Very very GoodMALAKAI L.
El cliente no dejó un comentario.GERALD F.
Nothing needed to improve! Lois was very nice and helpful with the rental. Extremely clean location, clean van, easy access/parking. Highly recommend,MARK E.
Michael went out of his way to accommodate me and a very stressful situation I encountered. Very grateful!Kathryn H.
El cliente no dejó un comentario.Mark Wheeler R.
El cliente no dejó un comentario.JOHN B.
Learn how to read a gas gaugeCRISTOBAL F.
El cliente no dejó un comentario.CHARLENE D.
El cliente no dejó un comentario.MARTHA S.
El cliente no dejó un comentario.BERIT M.
The customer service was excellent and I wish more businesses treated their customers a well as I was treated. I will definitely recommend Russian River RV Storage and Uhaul to all my friends.Robin K.
Great experience.ALEXANDER S.
El cliente no dejó un comentario.emily M.
Previous renter didn't bring truck back. Had to come back following day, rebook different movers and caused delay all down the line. Did give me another too big truck as.considerationnso they tried. But U Haul Corp didn't lift a fingerDavid T.
El cliente no dejó un comentario.Steven N.
I had wonderful service. The people working that day were courteous and professional. The van was very clean and fully gassed up and was in good working order.Maureeen B.
Excellent service and very friendly and relax atmosphere at the rental location.juan C.
Both the service and product were excellent. I've rented from this location several times, and I have to say, it's just about the easiest and smoothest rental transactions I've ever had. Highly, highly recommendPETER C.
El cliente no dejó un comentario.ALEX C.
El cliente no dejó un comentario.Linda R.
Awesome service !Tom G.
El cliente no dejó un comentario.mark B.
El cliente no dejó un comentario.George S.
Great people! Great place to rent from!PATRICK H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.Melanie S.
El cliente no dejó un comentario.Daniel S.
Keep doing what you're doing!Mike B.
The truck rental service was great, no complaints of any kind.However I do have a complaint about one of the U=Haul cardboard boxes, namely the box designed to take clothing lying flat. Once the box is filled with clothing and needs to be lifted the box completely collapses. The card is way too weak to handle the weight of the clothing. Buying those boxes and packing them was a complete waste of effort and money. The cardboard needs to be MUCH STRONGER!!!Leonard K.
El cliente no dejó un comentario.Rick S.
El cliente no dejó un comentario.Robert H.
Simply, you're good at this location. Good equipment, great people...It's my 'go to' locationMarty C.
I haul indicated mobile check in, which this site doesn't participate in. Passenger door for brand new truck did not open from outside. This should have been noted and fixed.HENRY C.
El cliente no dejó un comentario.Randall P.
Youall didn't email me my receipt for the last van I rented please send ty Blaine SwansonBLAINE S.
Truck had 143,000 miles which is ok but transmission howled and severely jerk shifting in and out of 1'st gear. Passenger side door didn't open from the outside. Windshield wiper blades are shot.Jeff L.
We had the worst real estate sale ever! We were supposed to move on Friday-26th, rented the van and the service could not have been better. Then all hell broke loose, the Title Company did not fund our loan friday, the movers packed our old house bur could not take our things to the new house until Monday. The UHAUL personnel were great, understanding and allowed us to keep the van until monday. We finally moved in and all is well. THANKS UHAUL FOR ALL YOUR HELP.Tricia M.
Very nice people.DARIN L.
El cliente no dejó un comentario.Nicolas A.
El cliente no dejó un comentario.GREGORY G.