The woman at the desk was rude.
Daniel P
Customer Reviews for Rubio Premier Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online sign in was awful. It took us 30 minutes in the parking lot, right next to the truck before we got the treasure map to get the key. The wait time on line was too long. Maybe tell customers to begin the process before they leave their house, or be more punctual. Furthermore, the online procedure asked for documents I do not carry with me (Passport?); then they said they would call my emergency contacts---never did?!? What was that all about!
Christopher RRubio Motors, extremely friendly and the Rosie is the top of the line
Piotr BGreat service and very helpful
Devy Fmake sure someone can actually help customer lift off trailer . I had to hurt my back and remove it myself .
Malry TShitshow.
Hans TService representative was very polite and answered all my questions
Nancy BWry friendly and professional
Ermano LThe drop off location was very convenient. I was able to drop off the truck late at night, after hours, which was SO helpful, as I work during the day. The drop off process was simple. I uploaded photos to the u-haul site, and all seemed to go well. I would definitely use this service again, and i would recommend it to others.
Courtney MService was ok. They don’t put to much attention to the customer. Poor knowledge of the billing system.
HECTORF LEmployee informed me that I would receive a refund after spending 2500 on a uhaul. That information was untrue
CYNTHIA WCheck to see if gas was overstated by prior customer please.
David CThe young man at Rubio was great to work with. Efficient and helpful
Brian Edolly had bad strips
Joseph GRosie in the office is superb. Nothing to do to improve.
Richard Rc
John Sthe site was fine but Uhaul app and reservation is terrible. Reserved van. Only vehicle available was 15 ft truck. App is unusable for remote sign-in and dropoff. No corporate level customer service.
Craig OEasy process; great vehicle
SUSAN SExtremely helpful. Would highly recommend to my friends.
James WVery easy! Picked up truck at night and it was a little dark. More light would be better
Christopher BNo gas in the truck. The form said quarter tank but a mile down the road the no gas light turned on.
JOHN BNothing needs to be improved….everything was outstanding.
Frank MI had trouble checking in w/truck share 24-7. There was no public WiFi at location which resulted in my inability to complete check in. I had to go in and staff had to assist in checking me in. Also don’t understand why when uhaul had my uploaded picture and matching nys drivers license they felt the need to verify my identity with an additional contact. It took way too much time and was a half hour delay.
Karen AExcellent and personal service
STEPHEN FThe pick up place was closed the day I went to pick it up which should have been known by Uhaul since it was Labor Day. The vehicle was not clean in drivers cabin
STEVEN WGet the app to work when checking in. Mine would not work eat all. Rosie, the counter person at the pick up location tried and couldn't get it to work. She manually completed my check in so I could get the keys to the truck. I then was unable to correct the mileage which was off by 170 miles. I took a picture and gave it to Rosie who called someone to report it and told me to leave. I returned the truck today and was shocked and disappointed to see that the mileage was still incorrect and that I have been charged $182.82 more than I should have. Please correct this and refund this over charge or I will dispute it with my credit card company. Thank you.
Raymond NIt's not about the drop off location but about the overall Uhaul experience which we would rate MINUS 1000 percent. A most horrific experience. Hours on the phone being told to make changes on the portal or chat when neither is available. Being hung up upon after one hour holding to talk to someone and ten holding again 20 minutes only to be hung up on. When someone does answer their reply is I am in such and such state and not responsible. Our rental pick-up was moved to 1.5 hours away the night before the rental. The day before rental I was told I dont know if we have a truck because we are in short supply of equipment - we received SIX weeks in advance and you dont know if you have a truck the day before? Most horrific experience continued after pick up. Stay away as far as you can from Uhaul. Uhaul is worst EVER. Drop off location has nothing to do with it. they just say call Uhaul. Its all handled (or actually not handled) who knows where... Nobody ever responsible.
Mark RLove the location and people... But U-Haul just charged my card FOUR DIFFERENT CHARGES EXTRA TO MY ACCOUNT. I recommend no one use U-Haul at all because they never tell you they are going to charge EXTRA a month after you return the truck. Everything was paid... Now U-Haul wants to just charge fake fees here n there. Uncalled for.
nicole tRosie was fantastic took care of everything.
Ralph CSuper experience.
COURTNEY SRadio in vehicle did not function.
John HI had ordered a dolly/hand truck and it was not there when I picked up the truck
Paul HNothing
JEFFERY RImprove equipment availability for one way rentals. I was told that from Shoreham NY within a forty mile radius there was only one 10 foot truck available to be dropped off in Oneonta NY.
Frank Dn/a
Maria VI was wrongfully charged for damage, i supplied photos proving same, and they are not responding to any follow up as promised. Terrible treatment, terrible customer service.
JOY CThank you, Rosie!
Tracy DEverything was great
Vincent DNo improvements. Very informative in explaining everything to me. And quick to help me to attach the trailer
April MCharged me for two full days on an 8 1/2 hour rental. Complete bullshit.
Robert FThe online pickup experience was the worst customer experience I have had in years. Here is the recap: - My identity validation should have been done ahead of time, not in the parking lot in the wind in front of the vehicle - I was not able to add my wife as a alt contact for some reason - Online customer service rep was not responsive and not helpful - Identity validation process is flawed! This is supposed to be a 24x7 process and you start calling my contacts assuming that they have the time to pick up immediately? After 45 minutes in the parking lot I was denied access to the vehicle and had to go searching for the representative. Thankfully she was able to help, but the online experience was atrocious.
Anatoli ANothing, great customer service, easy process, great experience
WAYNE EMary at Storage R Us at East Moriches was very helpful with finding me a truck at a different location. It was a thirteenth hour reservation and she lined up this 15 foot truck for me to pickup the next morning at Rubio's in Westhampton. As a result of Mary's extraordinary help our next day went very well. Mym
Marilynn TEverything went smoothly from start to finish
Terrence SRude person at counter. Location closed before my reservation time. Added insurance to contract after I declined it. Trailer was dirty. Can’t get much worse than this.
Michael PInterior of rental truck was filthy, inside of windshield had splatter all over it.
charles lwhy do I have to drive 70 miles to pick up a truck when there are 2 u haul locations close by and I made a reservation 3 weeks in advance ?
STEVE LThe price was outrageously high. I felt I was being take advantage of. Lady at counter was not very knowledgeable or friendly. The Yard guy was good.
Brian Fmake sure the equipment is well inspected before it's rented out to a customer
WILLIAM AExellent all the way
janos g