Customer Reviews for Rubio Premier Motors
(U-Haul Neighborhood Dealer)
Westhampton, NY 11977
(Located on Montauk Hwy 1/4 mile west of County Rd 71 on the south side)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Michael O.
the site was fine but Uhaul app and reservation is terrible. Reserved van. Only vehicle available was 15 ft truck. App is unusable for remote sign-in and dropoff. No corporate level customer service.Craig O.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Thomas L.
El cliente no dejó un comentario.Matthew O.
Easy process; great vehicleSUSAN S.
Extremely helpful. Would highly recommend to my friends.James W.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Vsevolod V.
Very easy! Picked up truck at night and it was a little dark. More light would be betterChristopher B.
No gas in the truck. The form said quarter tank but a mile down the road the no gas light turned on.JOHN B.
El cliente no dejó un comentario.VSEVOLOD V.
El cliente no dejó un comentario.steven H.
El cliente no dejó un comentario.Bridget S.
Nothing needs to be improvedâ€¦.everything was outstanding.Frank M.
El cliente no dejó un comentario.mark C.
El cliente no dejó un comentario.Yuri S.
El cliente no dejó un comentario.FRANK T.
El cliente no dejó un comentario.ANATOLY T.
I had trouble checking in w/truck share 24-7. There was no public WiFi at location which resulted in my inability to complete check in. I had to go in and staff had to assist in checking me in. Also don't understand why when uhaul had my uploaded picture and matching nys drivers license they felt the need to verify my identity with an additional contact. It took way too much time and was a half hour delay.Karen A.
Excellent and personal serviceSTEPHEN F.
The pick up place was closed the day I went to pick it up which should have been known by Uhaul since it was Labor Day. The vehicle was not clean in drivers cabinSTEVEN W.
Get the app to work when checking in. Mine would not work eat all. Rosie, the counter person at the pick up location tried and couldn't get it to work. She manually completed my check in so I could get the keys to the truck. I then was unable to correct the mileage which was off by 170 miles. I took a picture and gave it to Rosie who called someone to report it and told me to leave. I returned the truck today and was shocked and disappointed to see that the mileage was still incorrect and that I have been charged $182.82 more than I should have. Please correct this and refund this over charge or I will dispute it with my credit card company. Gracias.Raymond N.
It's not about the drop off location but about the overall Uhaul experience which we would rate MINUS 1000 percent. A most horrific experience. Hours on the phone being told to make changes on the portal or chat when neither is available. Being hung up upon after one hour holding to talk to someone and ten holding again 20 minutes only to be hung up on. When someone does answer their reply is I am in such and such state and not responsible. Our rental pick-up was moved to 1.5 hours away the night before the rental. The day before rental I was told I dont know if we have a truck because we are in short supply of equipment - we received SIX weeks in advance and you dont know if you have a truck the day before? Most horrific experience continued after pick up. Stay away as far as you can from Uhaul. Uhaul is worst EVER. Drop off location has nothing to do with it. they just say call Uhaul. Its all handled (or actually not handled) who knows where... Nobody ever responsible.Mark R.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Charles D.
Love the location and people... But U-Haul just charged my card FOUR DIFFERENT CHARGES EXTRA TO MY ACCOUNT. I recommend no one use U-Haul at all because they never tell you they are going to charge EXTRA a month after you return the truck. Everything was paid... Now U-Haul wants to just charge fake fees here n there. Uncalled for.nicole T.
El cliente no dejó un comentario.Tom V.
El cliente no dejó un comentario.william D.
Rosie was fantastic took care of everything.Ralph C.
Super experience.COURTNEY S.
Radio in vehicle did not function.John H.
I had ordered a dolly/hand truck and it was not there when I picked up the truckPaul H.
El cliente no dejó un comentario.JAMESA B.
El cliente no dejó un comentario.Serguei C.
El cliente no dejó un comentario.Timothy C.
El cliente no dejó un comentario.LENNON S.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Andrew G.
Improve equipment availability for one way rentals. I was told that from Shoreham NY within a forty mile radius there was only one 10 foot truck available to be dropped off in Oneonta NY.Frank D.
El cliente no dejó un comentario.SALVATORE JR C.
I was wrongfully charged for damage, i supplied photos proving same, and they are not responding to any follow up as promised. Terrible treatment, terrible customer service.JOY C.
El cliente no dejó un comentario.David M.
Thank you, Rosie!Tracy D.
Everything was greatVincent D.
No improvements. Very informative in explaining everything to me. And quick to help me to attach the trailerApril M.
Charged me for two full days on an 8 1/2 hour rental. Complete bullshit.Robert F.
El cliente no dejó un comentario.Mark S.
The online pickup experience was the worst customer experience I have had in years. Here is the recap: - My identity validation should have been done ahead of time, not in the parking lot in the wind in front of the vehicle - I was not able to add my wife as a alt contact for some reason - Online customer service rep was not responsive and not helpful - Identity validation process is flawed! This is supposed to be a 24x7 process and you start calling my contacts assuming that they have the time to pick up immediately? After 45 minutes in the parking lot I was denied access to the vehicle and had to go searching for the representative. Thankfully she was able to help, but the online experience was atrocious.Anatoli A.
El cliente no dejó un comentario.ROSEANNE M.
Nothing, great customer service, easy process, great experienceWAYNE E.
El cliente no dejó un comentario.OHARE T.
El cliente no dejó un comentario.Jimmy M.
Mary at Storage R Us at East Moriches was very helpful with finding me a truck at a different location. It was a thirteenth hour reservation and she lined up this 15 foot truck for me to pickup the next morning at Rubio's in Westhampton. As a result of Mary's extraordinary help our next day went very well. MymMarilynn T.
El cliente no dejó un comentario.Michael S.
Everything went smoothly from start to finishTerrence S.
Rude person at counter. Location closed before my reservation time. Added insurance to contract after I declined it. Trailer was dirty. Can't get much worse than this.Michael P.
El cliente no dejó un comentario.Bridgette F.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Robert K.
Interior of rental truck was filthy, inside of windshield had splatter all over it.charles L.
El cliente no dejó un comentario.Ronald F.
El cliente no dejó un comentario.Brian A.
why do I have to drive 70 miles to pick up a truck when there are 2 u haul locations close by and I made a reservation 3 weeks in advance ?STEVE L.
The price was outrageously high. I felt I was being take advantage of. Lady at counter was not very knowledgeable or friendly. The Yard guy was good.Brian F.
make sure the equipment is well inspected before it's rented out to a customerWILLIAM A.
Exellent all the wayjanos G.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.Regis D.
Great folks there will use there services again for sure.WALTER B.
Take UHaul privileges away from Rubio Motors. They suck. I went through two wire harnesses on the trust because it wasn't done right and my chains dragged the whole way to Florida. I could not get them to shorten up because of the way the trailer was set up.Alexander M.
El cliente no dejó un comentario.Chester M.
El cliente no dejó un comentario.geralyn P.
Outstanding people and service at Rubio Premier Motorsthomas R.
El cliente no dejó un comentario.Pamela S.
Give extra time/ or more minutes for customers to return the truck. Traffic or other inconvenient could spear in the way. Thanks so much.JESUS Z.
Was very happy with equipment and location but was very unhappy when I was quoted one price online and when I picked up truck the price was double, I was also unhappy with the $1.89 per mile charge, Budget rental only down the road 3 miles is half the price !!Bret J.
El cliente no dejó un comentario.RAYMOND F.
El cliente no dejó un comentario.Gary L.
El cliente no dejó un comentario.KATHY B.
Get better customer service and take responsibility for your trucksElliot G.
Great experience as always. Thanks.william D.
El cliente no dejó un comentario.ANDREA R.
very satisfiedPaul P.
El cliente no dejó un comentario.JR H.
Great staff, very helpful and patient. Thanks!FRANK D.
El cliente no dejó un comentario.Christina S.
El cliente no dejó un comentario.PETER B.
El cliente no dejó un comentario.aleksander K.
El cliente no dejó un comentario.Sean B.
Very things was good, accept gave me an old truck for long distance, Terrible.Quang T.
The person behind counter should help assist customer with your new format. Not everyone is tech savvy. Ot took 45 mins too long just to rent a van. WAY TOO LONG.KIM W.
was charged for items I never wanted , used, or even received. Need refunded. Also charged for 3 days when should have actually been two.richrd G.
El cliente no dejó un comentario.Thomas C.
Excellent service and the van was brand new!Svitlana K.
Be nice if access to the rental deck was clearer to avoid wandering around the facility. But the rental process was fast, efficient; the rental agent helpful, the vehicle new and great pricing.rose V.