Lee Ann is informed, courteous and helpful.John L.
Customer Reviews for RS Equipment & Fleet Service
(Distribuidor de U-Haul del vecindario)
Strasburg, VA 22657
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patricia H.
All was great - other rental experiences In The area have been disappointments with cancelled reservations and broken contracts . We will be back and grateful for your good serviceROBERT R.
El cliente no dejó un comentario.Gail K.
El cliente no dejó un comentario.XIOMARA M.
Everything was great. We had a great experience. The truck ran super. Sharon at the Strasburg, Va location was awesome. The traffic control personnel were so helpful and totally understood my situation. My Husband Jere and myself were very pleased.JERE E.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.OLIVIAELLYN DEAN H.
El cliente no dejó un comentario.DOUGLAS D.
Great location. Friendly staff.Mark S.
El cliente no dejó un comentario.ALANDEAN F.
This location need more trucks and trailers for rent sometimes I have to go all the way to Winchester or front royal to get trucks or trailersLUISMIGUEL T.
El cliente no dejó un comentario.TROYJOSEPH M.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Melissa B.
Took 1.5 hours to pick up the truck. Cannot fault the location other than not being able to get ahold of anyone.Justin D.
El cliente no dejó un comentario.Gavin Y.
El cliente no dejó un comentario.Terry S.
El cliente no dejó un comentario.Glen C.
El cliente no dejó un comentario.Charlotte M.
El cliente no dejó un comentario.Holly C.
El cliente no dejó un comentario.John D.
We did the 24/7 return however the person working at the location came out to check if we needed anythingLee C.
I rented a 15' truck. The truck was filthy inside and out. I cleaned the windshield and it still had stuff all over it. Inside cab and back were dusty and dirty. The stirring on the truck was loose feeling it wandered when driving. At highway speeds it made a weird whirling sound that sounded like it was coming from the engine. I realize that these truck drink gas......but this truck drank a lot of gas......and I did not push it. Transmission down shifted several times for no apparent reason.....maybe I was expecting to much?David A.
El cliente no dejó un comentario.Lee C.
The rental agent was very easy to work with and professional, truck was available when asked for and pick up/drop off went as expected. Highly recommend.Linda T.
Extremely polite. Treated me like a valued customerRICHARDJOHN K.
Smooth transaction. Will use again.Scott M.
Everything was good. Thanks for the woman that was working that day. I had trouble signing in on my phone. She came out and helped. Great service!Margaret S.
El cliente no dejó un comentario.Vicky K.
It was closed when I dropped off; cannot answer your questions. Why do you make me answer. You need to have a survey about your survey! I cannot be the first customer in the history of U-Haul that has dropped off a rental at a closed location.WILLIAMDEAN M.
El cliente no dejó un comentario.DONNA C.
El cliente no dejó un comentario.MATTHEWGENE H.
El cliente no dejó un comentario.Stephen E.
El cliente no dejó un comentario.Chris R.
El cliente no dejó un comentario.Theresa B.
Informed rep about suspected alternator issue due to having to jump start....was not offered any compensation so inconvenience.JEREMIAHLEE T.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.STEVEN J.
Maybe the employees could wear masks to protect themselves and their customers as is required in the state of Va.Mark P.
El cliente no dejó un comentario.MARC S.
Service representative is very nice and efficient.Patricia M.
Best customer service I've had in years she is a life saver.Jerry D.
El cliente no dejó un comentario.Alexander T.
El cliente no dejó un comentario.Scott Y.
The people assisting me were very helpful.Joseph H.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Andrew L.
I mentioned I was not told about folding blankets and sweeping the truck and I was charged $25 anywaysFrederic P.
I would not recommend U-HAUL to a friend. How a price can go from $19.95/day to $144 I am befuddled to understand.Joy N.
We were allowed to drop off after hours and received confirmation email 1st thing the next morning. very accommodating!!MICHAELSCOTT W.
Everything was great.Kenneth D.
Never using uhaul again.Jared B.
El cliente no dejó un comentario.Brandon G.
El cliente no dejó un comentario.Jessica F.
smooth experienceTerry A.
El cliente no dejó un comentario.JANICE J.
The air conditioning didn't work. It was nearly 90 degrees. The heat from the engine burnt my foot. The agent was very friendly and helpful.RICKY C.
El cliente no dejó un comentario.Melissa S.
There was an electrical problem. The wires were jiggled to get them to work. I guess nothing else could be done but I would think there would be a check out before I arrived. There was at least one wire that had a cut and it exposed the wire underneath. I informed the destination company of the issue. The trailer was clean.John F.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Jessica S.
El cliente no dejó un comentario.ANDREA H.
LeeAnn is easy to work with. The facilities should be brought up to date (magazines, advertisements, etc.).Justin D.
Very easy to virtually drop off the truckGary P.
Pricey when ya gotta move a few times in a year. The lady at this location helped me shop to find the best available pricing available tho.Kutrina M.
The whole online checking was complicated. When signing up it wasn't clear that there would be a lockbox, etc. also that location services needed to be turned on my phone. Because it was not, the app didn't tell me what was wrong. I had to call support. Good intentions but it needed to be clearer. Otherwise all good.Stephen F.
Overall really good. Lady working behind counter seemed a little distracted. No employee wearing protective mask. I would recommend that they do if the reason for the mask is to protect others from you then mask should definitely be worn by all customer service representative as a sign of respect to the customer especially when they are concernedRonald M.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.bernice T.
El cliente no dejó un comentario.Norman S.
El cliente no dejó un comentario.Kelly A T.
Great customer service, very helpful with all my questions. Would highly recommend. Thank you!!!John M.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.DIANE N.
Terrible place to rent a uhaulDaniel M.
El cliente no dejó un comentario.Charlotte B.
El cliente no dejó un comentario.Rigoberto D.
El cliente no dejó un comentario.Matthew R.
The uhaul had damage before we got it and the front end seemed out of lineAaron R.
Nothing that I can think of. The lady who took care of me was very professional and courteous.Richard C.
El cliente no dejó un comentario.Bettie T.
El cliente no dejó un comentario.Marc S.
The truck was not cleaned very well and in this time of Coronavirus pandemic I imagine was not disinfected as it should have been. The cost of a 19.95 rental for 5 hours reaching over 164.00 was the final straw, would not be using this service again.David B.
Nothing everyone was niceJOSHUA S.
El cliente no dejó un comentario.LAURA S.
El cliente no dejó un comentario.Brian R.
El cliente no dejó un comentario.Xiaolu Z.
El cliente no dejó un comentario.Kent M.
El cliente no dejó un comentario.Kim G.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Bradley C.
Since nobody told me anything about the drop-off process, thank goodness there were some instructions on the Dropbox for the key, otherwise I wouldn't have known that I needed to check out on the website first before dropping my key in the slot! I can only imagine the problems this would have caused, had I simply dropped off the key and not done the online checkout process. And even then, I didn't know I was going to have to take pictures, so the quality of the pictures I took at night probably are not very good. but at least this drop-off location looked like it belonged to U-Haul, and not to some random gas station.Colleen D.
Front desk clerk was amazing and professional! She showed me exactly what to do when returning the keys after closing and even brought the dolly out for me! Not only that she was willing to wait when I was rushing to make it on time. When working almost all the time one persons patience truly matters.Lindsay C.
El cliente no dejó un comentario.Michael S.
Customer service at pickup was outstanding. Amazing person, went above and beyond to for my service.Andrew M.
El cliente no dejó un comentario.Ernest D.
Very great Service and thank you as well and God bless your companyJohn W.
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