Once again, the return process did not work. Do. Ot advertise something so broken. In fact this was the worst overall rental in my life. It is sad that you do not have competition to make you do better.George S.
Customer Reviews for Royse City Hardware
(Distribuidor de U-Haul del vecindario)
Royse City, TX 75189
(I-30 and Fm 548)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 4 p. m.
- Dom.: 1 p. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
To begin with, I had opted to pick up through the app/contactless. This location had all their trucks out front ready to go, except mine, so I could not locate my truck without going inside. The owners of this location laughed when I told them I was using the app and then were incredibly rude and argumentative through the entire experience. They did not have the appliance dolly or furniture pads and told me they weren't even on my reservation. When I tried to show my confirmation they told me it didn't matter and I should just try the U-Haul location a mile away for everything I needed. I went outside and called the location they indicated and he didn't have the right size truck, so he told me to checkout at Royse City Hardware and just swing by and he'd have the dolly and furniture pads. When I went back inside the proprietors had cancelled my reservation and I had to start the entire process from scratch. The entire reason I used the app was to avoid COVID exposure and because I was short on time. I would never use this location again as the owners were offensive and demeaning.Kevin D.
El cliente no dejó un comentario.Vanita J.
El cliente no dejó un comentario.Nilsson D.
El cliente no dejó un comentario.Ryan M.
El cliente no dejó un comentario.Tytianna N.
Have a bigger supply of boxes.STEVEN B.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Bruce M.
El cliente no dejó un comentario.Angel L.
El cliente no dejó un comentario.Brandi L.
Make the app a little user friendlier.Scott M.
El cliente no dejó un comentario.Brent M.
Check my stuff in when I turn it in. I returned the car tower on Monday morning and when I turned the truck in on Thursday night it still hadn't been checked in. I was already gone from the return site Tuesday to the next client and I eneded up being charged for those daysJOAQUIN W.
They are great to work with. Easy experience.Steve P.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.GEORGE P.
El cliente no dejó un comentario.Steve P.
El cliente no dejó un comentario.Aaron W.
The pickup process was good, and issue with U-haul software check-in was evident while trying to pickup the trailer. Was a good experience.Paul P.
This past week I used UHaul from this location for a moving truck, and a trailer. I had great service getting both. However I had an issue with my own pick up. Because of that, I wasn't sure how I would get the trailer returned. I looked at the paperwork to see if there was information on what to do if you need help. I found the number for this location that said call with questions or help. So I called them to see if they could assist getting the trailer returned. However the only comment from the owner was â€œI don't know what you wanted me to do about itâ€. He also added â€œI will continue to charge you until you return itâ€. Thankfully I was able to get another pick up to return it. But I was extremely disappointed in the response from the owner of the store. I will not be returning nor recommending them in the future.Cory K.
Your uhaul app is absolute garbageNicholas D.
El cliente no dejó un comentario.Carey B.
The staff was not very helpful or friendly.Kenneth K.
El cliente no dejó un comentario.Daniel C.
Nice peopleJEPHINE B.
The gentlemen at the store were very helpful, but the online check in experience was not. It doesn't feel easy or straightforward which creates some tension.Andrea P.
My truck did not have an appliance dollie and pads as I requested. We were able to go back and get the pads, but they did not have the plliance dollie as requested.Susanne Z.
Poor customer service. The phone pick up option does not really apply as I still had to go to the counter and ask for the keys. Guy kept saying the system was down. I tried to explain I had already verified everything but still proceed to call the supervisor.CLAUDIA S.
These guys were great.tammy B.
El cliente no dejó un comentario.Donald M.
The Rep assisting with reservations could explain the different steps and make recommendations to help the customer know what to expect regarding the process and pickup of the rental.Anita J.
Very helpful and professional.David A.
Very helpful and nice!Vickie L.
Great service. Nice guys.HOPE H.
Royse City Hardware is great! They can help u in a lot of ways!GAYLEN W.
The man at the checkout was super nice and very quick. Best pick up I've had.Robert T.
Items need to be cleaned and ready for next customer. They allowed mud to dry all over the back of the floor of the truck.Jeff T.
El cliente no dejó un comentario.Vicky D.
I was able to get my moving job done. Thanks for great service.Alan R.
The dolly I paid for was not in the truck.haley S.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Howard S.
El cliente no dejó un comentario.Bridgett A.
The equipment failed during use. The door would not close properly on the trailer.Richard H.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Paula C.
Excellent job!April P.
El cliente no dejó un comentario.Debbie V.
El cliente no dejó un comentario.Amanda W.
El cliente no dejó un comentario.Latishia W.
All goodMARK R.
Customer service was great everything went smooth and great!Jose A.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Paula S.
El cliente no dejó un comentario.Jeffery C.
El cliente no dejó un comentario.NYREE N.
El cliente no dejó un comentario.Matt H.
Ours was an after hour drop off, but the location was well lit and easy to finalize the return.KYLE L.
El cliente no dejó un comentario.Marty B.
El cliente no dejó un comentario.Nehemiah K.
Good guysfranklin H.
All was great!DOUGLAS V.
Representative was rude, not professional at all, talked bad about the company to every customer and was confrontational. I am in customer service and manage 40 coworkers and I would never allow anyone to represent my company with this individuals attitude.Ronald W.
El cliente no dejó un comentario.Dana T.
The guys in Royse City were helpful and great to do business with.Forrest C.
Great and fast service.Misael M.
El cliente no dejó un comentario.Alex F.
The truck was received with a bent frame or alignment issue. It road somewhat sideways when going straight which cause it to catch the wind more than it should.Nathaniel C.
El cliente no dejó un comentario.Micah T.
El cliente no dejó un comentario.Andrew H.
Owner was great. Personable and gave great advice.Charles M.
El cliente no dejó un comentario.Art D.
El cliente no dejó un comentario.Mackenzie D.
Nothing this location is the best.Howard S.
El cliente no dejó un comentario.Robert E.
Thanks Royse City Hardware, Excellent CSLowell M.
Everything was great!!!Lana F.
Friendly service.Riley B.
El cliente no dejó un comentario.SIMON S.
Very friendly and fast. Thank youSacorria F.
El cliente no dejó un comentario.Christopher C.
Ronnie and his wife were very helpful and friendly.John M.
El cliente no dejó un comentario.PETER K.
The guy's that work there were rude not if it was that we're black Americans. Me and my wife tried to make light of them taking their Sarcasm Remarks.LaShonda J.
El cliente no dejó un comentario.vickie L.
Nothing. Keep up the good work. Thank you for your help with this move.Matt V.
These guys were great. The first truck we got had a broken windshield wiper so they immediately switched us into another one. This one had a headlight that was out and there was really nothing they could do about it as most places were already closed. So I called uhaul and they had someone come out and fix it. It took less than 2 hours from discovery to repair. We were good to go the next day. Also, Royse City Hardware called to check on us. I really appreciated that. Two thumbs up!!Teena H.
El cliente no dejó un comentario.William V.
The older gentleman that checked me out when returning the U-Haul had a terrible attitude and was no help whatsoever. I will be calling customer service as well to let y'all know how bad of an experience this was. I will never use U-Haul again, and I'll make sure and let my family and friends know of this experience too.Brittani S.
Robbie was most helpful and patient with me as I am a woman who doesn't normally rent trailers and am unfamiliar with what was needed on my part. He took time out of his day to explain to me the proper procedures for hook-up and returning the trailer after hours. He was very helpful and professional.Karen R.
El cliente no dejó un comentario.Burke S.
Uhaul has NO business sending me txt msgs after 6 hrs stating my rental is due back. Only AFTER I returned the trailer did I learn it was nonsense and that my rental was for 24hrs like i thought i paid for. Very very poor decision on uhauls behalf. Its deceptive. I will rent from your competitor to finish my project now. Waste of my $$$.Chuck T.
El cliente no dejó un comentario.Laura F.
El cliente no dejó un comentario.Denise G.
Very friendly and helpfulCody K.
The employee was very helpful. He helped me with anything he could. Very common sense employee. Good vervice!tony L.
El cliente no dejó un comentario.PAUL V.
Rob and associate were friendly and very helpful. Thank you both.edward S.