Customer Reviews for Royse City Hardware
(U-Haul Neighborhood Dealer)

376 comentarios

816 S FM 548   Royse City, TX 75189
(I-30 and Fm 548)

(972) 635-8272

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 1 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 635-8272

816 S FM 548
Royse City, TX 75189
(I-30 and Fm 548)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 1 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Georgia Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus B. 
Clasificación:
4.0

Very helpful and quick.

George S. 
Clasificación:
5.0

All went well. Truck worked great with no issues. I loved that we were able to return early when it wasn't normal business hours. We didn't expect that to happen and was nice to go ahead and return it early.

Tammy P. 
Clasificación:
3.0

It would've been fine ever get an order right first time

HERMAN S. 
Clasificación:
5.0

Great experience! Easy checkout and checkin. Friendly staff. Great equipment. Simple process!

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathrine M. 
Clasificación:
4.0

This location was fine but the first location I rented from who gave my truck away costing me over $500 and moving fees I would never recommend u-haul and has ruined my experience with this company I will never rent a single vehicle from U-Haul again. You guys only offer me 50 bucks for your screwup. If someone makes a reservation weeks in advance I suggest you call them before you give their truck away the day before.

Ryan G. 
Clasificación:
4.0

U-haul continues to be the worst large scale company I have ever dealt with. No truck was available for my scheduled appointment, drove up and was informed that the guy didn't plan on dropping my scheduled truck off until that night. Was told to try other U-haul locations. Gave above average to the location because the working staff were pretty good guys, but if I could rate U-haul as a company I would give a zero out of ten.

Michael S. 
Clasificación:
4.0

The employees were kind and helpful. The trailer was not clean. I had to vacuum the inside of the trailer before use.

CALEB G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtnie W. 
Clasificación:
5.0

Excellent service very nice man there is more they could have done

Belinda R. 
Clasificación:
3.0

This was by far the worst experience I have ever had with uhaul. My reservation was changed three times and I ended up going out of my way to get a truck. No blankets, doles or even straps to secure my things. May things got damaged because they were not strapped. I had to move out of my house yesterday and couldn't get a moving truck last minutes with another company. Very poor customer service and no regard for customers like me. I hope I never need your service again

Delphine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Pierre N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

Lock box code did not work

Billy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Massud R. 
Clasificación:
5.0

Ordered Dollie's (2) didn't get any, called customer service they said they had none all the way to Dallas I ordered in advance so you should have gotten them to the location you switched me to , or at least original location. Hardware store was amazing , but def uhaul fail ! I pre ordered them for move , at a minimum you should have told me so I could go buy one at lowes ! Made moving horrendous not having it

Eric S. 
Clasificación:
2.0

Did not have the equipment they allowed me to pay for.

Jonathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy L. 
Clasificación:
2.0

No one called to tell me that the dolly that I needed wasn't in stock until after I picked up the truck and had to call myself. The guy mentioned that he was aware of this the day before picking up the truck but yet no one reached out.

Regine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenden L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
1.0

My reservation was changed, through no fault of my own. I received verbal authorization to drop off at a location of my choice, then I was charged for changing the location!!! That is theft, and it is not right.

Brian H. 
Clasificación:
5.0

The pick up was easy as could be. Great staff at location.

Jaime E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
4.0

Not a lot of interaction with this location. Employee did what was needed and was quick and efficient.

LONNIE S. 
Clasificación:
1.0

Gas was near empty. Poor Customer Service. Lock on back of Uhaul that they did not know combination for, and I had to sit and wait while they made several calls. No pre-inspection for truck

Kristen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
3.0

My problems had nothing to do with the location, it's the fact that neither the automated pick up and drop off process (the software) just plain didn't work.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
4.0

friendlier customer service

Christy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar Y. 
Clasificación:
5.0

The customer care and service at this location IS EXCELLENT!!!

Hindra V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
3.0

Once again, the return process did not work. Do. Ot advertise something so broken. In fact this was the worst overall rental in my life. It is sad that you do not have competition to make you do better.

George S. 
Clasificación:
1.0

To begin with, I had opted to pick up through the app/contactless. This location had all their trucks out front ready to go, except mine, so I could not locate my truck without going inside. The owners of this location laughed when I told them I was using the app and then were incredibly rude and argumentative through the entire experience. They did not have the appliance dolly or furniture pads and told me they weren't even on my reservation. When I tried to show my confirmation they told me it didn't matter and I should just try the U-Haul location a mile away for everything I needed. I went outside and called the location they indicated and he didn't have the right size truck, so he told me to checkout at Royse City Hardware and just swing by and he'd have the dolly and furniture pads. When I went back inside the proprietors had cancelled my reservation and I had to start the entire process from scratch. The entire reason I used the app was to avoid COVID exposure and because I was short on time. I would never use this location again as the owners were offensive and demeaning.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanita J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nilsson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tytianna N. 
Clasificación:
5.0

Have a bigger supply of boxes.

STEVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brandi L. 
Clasificación:
5.0

Make the app a little user friendlier.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent M. 
Clasificación:
3.0

Check my stuff in when I turn it in. I returned the car tower on Monday morning and when I turned the truck in on Thursday night it still hadn't been checked in. I was already gone from the return site Tuesday to the next client and I eneded up being charged for those days

JOAQUIN W. 
Clasificación:
5.0

They are great to work with. Easy experience.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
4.0

The pickup process was good, and issue with U-haul software check-in was evident while trying to pickup the trailer. Was a good experience.

Paul P. 
Clasificación:
1.0

This past week I used UHaul from this location for a moving truck, and a trailer. I had great service getting both. However I had an issue with my own pick up. Because of that, I wasn't sure how I would get the trailer returned. I looked at the paperwork to see if there was information on what to do if you need help. I found the number for this location that said call with questions or help. So I called them to see if they could assist getting the trailer returned. However the only comment from the owner was “I don't know what you wanted me to do about it”. He also added “I will continue to charge you until you return it”. Thankfully I was able to get another pick up to return it. But I was extremely disappointed in the response from the owner of the store. I will not be returning nor recommending them in the future.

Cory K. 
Clasificación:
4.0

Your uhaul app is absolute garbage

Nicholas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carey B. 
Clasificación:
3.0

The staff was not very helpful or friendly.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Nice people

JEPHINE B. 
Clasificación:
4.0

The gentlemen at the store were very helpful, but the online check in experience was not. It doesn't feel easy or straightforward which creates some tension.

Andrea P. 
Clasificación:
4.0

My truck did not have an appliance dollie and pads as I requested. We were able to go back and get the pads, but they did not have the plliance dollie as requested.

Susanne Z. 
Clasificación:
2.0

Poor customer service. The phone pick up option does not really apply as I still had to go to the counter and ask for the keys. Guy kept saying the system was down. I tried to explain I had already verified everything but still proceed to call the supervisor.

CLAUDIA S. 
Clasificación:
5.0

These guys were great.

tammy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

The Rep assisting with reservations could explain the different steps and make recommendations to help the customer know what to expect regarding the process and pickup of the rental.

Anita J. 
Clasificación:
5.0

Very helpful and professional.

David A. 
Clasificación:
5.0

Very helpful and nice!

Vickie L. 
Clasificación:
5.0

Great service. Nice guys.

HOPE H. 
Clasificación:
5.0

Royse City Hardware is great! They can help u in a lot of ways!

GAYLEN W. 
Clasificación:
5.0

The man at the checkout was super nice and very quick. Best pick up I've had.

Robert T. 
Clasificación:
3.0

Items need to be cleaned and ready for next customer. They allowed mud to dry all over the back of the floor of the truck.

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicky D. 
Clasificación:
5.0

I was able to get my moving job done. Thanks for great service.

Alan R. 
Clasificación:
5.0

The dolly I paid for was not in the truck.

haley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridgett A. 
Clasificación:
1.0

The equipment failed during use. The door would not close properly on the trailer.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

10/10

Zayla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula C. 
Clasificación:
5.0

Excellent job!

April P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latishia W. 
Clasificación:
5.0

All good

MARK R. 
Clasificación:
5.0

Customer service was great everything went smooth and great!

Jose A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYREE N. 
No se han enviado comentarios para esta ubicación.

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