You could make sure the equipment is actually at the original booked sight at the original booked time. We basically lost a whole day of progress and hired help because your online and 800 service is extremely poor. Every physical rental place and people we dealt with were Excellent and had the exact same complaints. You guys over book and pull trucks away and shift people schedules around last minute and really mess with people's lives,time and money. And then we can't get any one of your arrogant phone jockeys to listen or make any reasonable compensations. They like to abuse their long distance, "you can't touch me" power to be rude and hang up on you or make you play a waiting game. Very dissapointed and disgusting. We should have, at least, been granted a whole free day of charge or something. Like I said, these poor folks providing the trucks are NOt the problem. It's corporate and your arrogant phone jockeys.EDWIN S.
Customer Reviews for Royal Roof Contractors LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
no one was present when we dropped off out truck, way before it was due. Left the keys in the drop box. Next day, got a charge for a late fee. We have been overcharged at both the pick up and drop off locations. Now I will have to spend extra time disputing these charges. Not happy at all.DOUG R.