Customer Reviews for Royal Food Mart
(U-Haul Neighborhood Dealer)

121 reviews

4201 NE Jacksonville Rd   Ocala, FL 34479

(352) 694-3865

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(352) 694-3865

4201 NE Jacksonville Rd
Ocala, FL 34479

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jose Luna 
Rating:
3.0

Customer did not leave a comment.

Gregory Kent 
Rating:
5.0

Customer did not leave a comment.

Amanda Mason 
Rating:
5.0

Nothing

Krystal Harper 
Rating:
5.0

Excellent location. 2nd time renting from him!

colette widrin 
Rating:
3.0

Customer did not leave a comment.

Todd Matthews 
Rating:
5.0

Customer did not leave a comment.

Theresa Mayo 
Rating:
5.0

Customer did not leave a comment.

Gerald Baskin 
Rating:
3.0

Customer did not leave a comment.

Wilfredo Garcia 
Rating:
5.0

Customer did not leave a comment.

Philip Stutsman 
Rating:
3.0

Customer did not leave a comment.

MIGUEL RULLAN DIAZ 
Rating:
3.0

Customer did not leave a comment.

Doug Henderson 
Rating:
5.0

Customer did not leave a comment.

ryan debarr 
Rating:
5.0

easy transaction, great customer service.

Linda Barlow 
Rating:
5.0

Customer did not leave a comment.

Stephen Santa Fe 
Rating:
2.0

Customer did not leave a comment.

Kezhana Watson 
Rating:
5.0

Very helpful excellent service. Very friendly customer service.

Jose Jimenez 
Rating:
2.0

This is incorrect location of the drop. Apparently Uhaul is the problem. I dropped truck at the location I picked it up from.

ROMAN PAUL 
Rating:
5.0

Get a pickup truck! Other than that it's perfect

chad mervolion 
Rating:
5.0

The Rep was very helpful.

hector aragon 
Rating:
3.0

Customer did not leave a comment.

Mona Patrick 
Rating:
5.0

Customer did not leave a comment.

Gordon Hayes 
Rating:
5.0

Customer did not leave a comment.

Troy Marchione 
Rating:
5.0

Everything was good as is.

Howard Norton 
Rating:
5.0

Customer did not leave a comment.

Carolyn Haylock 
Rating:
5.0

Customer did not leave a comment.

Fred Schultze 
Rating:
5.0

Customer did not leave a comment.

orrtiz joel 
Rating:
5.0

Customer did not leave a comment.

JESLIAM BURGOSERAZO 
Rating:
1.0

Truck had broken glass in cab. Window slipped down and had to have cardboard put in track to hold it up. Was at half full marker when picked up which was noted by the clerk. Before returning truck gas totaling $25 was put in to bring tank back to half full Final bill came with a $40 charge for 8 gallons of gas. Truck was driven less than 100 miles round trip for church related business. Have received No response from my complaint about it. Will probably never use UHaul again and won’t recommend.

Evangeline Henson 
Rating:
5.0

Customer did not leave a comment.

Obed Reyes 
Rating:
2.0

Staff at this location was not helpful, the truck in my opinion should not have been put in service for such a long trip. He did not seemed bothered about my concern and me as a customer in general.

Tom Oldham 
Rating:
5.0

Customer did not leave a comment.

william selesky 
Rating:
4.0

Customer did not leave a comment.

Greg White 
Rating:
5.0

Pleasant and polite customer service.

Yolanda Berrios 
Rating:
4.0

Customer did not leave a comment.

Marie Keller 
Rating:
3.0

Customer did not leave a comment.

Richard Domzalski 
Rating:
5.0

Customer did not leave a comment.

Scott Defayette 
Rating:
2.0

They did not have a utility dolly or moving blankets that I had ordered. I was still charged for them because I was told I could go pick them up from a local Uhaul store. Come to find out I had to pay for them again.

Jason Banks 
Rating:
5.0

Customer did not leave a comment.

Debra Liberg 
Rating:
5.0

Very nice guy. 👌

Felix Celis 
Rating:
5.0

Nothing, it was perfect.

Jasmen Gary 
Rating:
1.0

Customer did not leave a comment.

Shenee Craig 
Rating:
3.0

Customer did not leave a comment.

Victoria NeavesPotter 
Rating:
5.0

Customer did not leave a comment.

Rachel Fedorcek 
Rating:
5.0

Nothing...always easy peasy with Uhaul and Thank you for always being so accommodating .

Soo Kim 
Rating:
3.0

Customer did not leave a comment.

Sayonara Torres 
Rating:
5.0

The Food Mart location is run by really sharp fellows that are as professional in every way.

Jim Brantley 
Rating:
5.0

Keep doing what you’re doing as everything was perfect. U-Haul is the only rental company on earth - in my humble opinion.

JAMES BRANTLEY 
Rating:
5.0

Gas tank was empty, almost ran out of gas.

Linda Almanza 
Rating:
4.0

Customer did not leave a comment.

Desmond Young 
Rating:
4.0

Customer did not leave a comment.

Darrenn Liebegott 
Rating:
5.0

Drop off was very easy. 😁

Barbara Ruiz 
Rating:
5.0

Customer did not leave a comment.

AKINGBILE OKEGBILE 
Rating:
5.0

Customer did not leave a comment.

Wagner Louis-Charles 
Rating:
1.0

I told the person who made me the contract that I wanted a one-way truck, I paid him for what he asked, he told me that he could deliver the truck at any location and put in the contract that I had to return it to the place of origin. I am writing this so that everyone can read the contract well, since they charged me $ 235 more, they say than for non-compliance, and I think this is a robbery.

JOSE LARA 
Rating:
5.0

By the looks of it, first impressions were that it was going to be a bad experience returning... maybe too busy to help bc it was within another business. I was pleasantly surprised... the guy came out to greet us and was extremely nice and helpful.

David Smith 
Rating:
1.0

They never checked the U-Haul in till hours after I dropped it off. Since my prior experience with U-Haul I took pictures with time stamps of this return so I have proof of my actions. Thieves if you want the truth. Not nice to do that to customers.

GERSON BASTER 
Rating:
3.0

Customer did not leave a comment.

YOLLY CARABALLO-RAMIREZ 
Rating:
5.0

Was fine

YOLLY CARABALLO-RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

CHARLES ENGELHARDT 
Rating:
1.0

Agent had no printer to print contract

Raymond Rice 
Rating:
3.0

Had to clean the back out, before I could use it.

Juanita Smith 
Rating:
1.0

I picked up the truck. Tried to explain to the gentleman that I was to get a 10% discount . I showed him the text … Oh you have to tell them when you turn in the truck. He never gave me the discount. He never gave me a paper receipt or anything?? When I returned the truck the gentleman told me that I needed to have done this when picking up the truck. This gentleman also said that I would need to put in a claim for this discount. Please help me in getting my 10% discount credited to my credit card. I have rented Uhaul many times in the past and have never had a problem like this. Please respond that you received this note. thank you Mark Alesczyk Phone # 267-454-8724

MARK ALESCZYK 
Rating:
1.0

This staff is a complete embarrassment to U-Haul. If I hadn't rented from better locations in the past and didn't know there were better locations out there i would never rent fron U-Haul agaun. The staff acted like my U-Haul rental was their inconvenience. They put zero effort in and were complete ass holes. They refused to give me any paperwork at pick up or drop off. They refused to go out to the truck and inspect it or confirm mileage and fuel level. At pick up the fuel level was 1/4 tank lower than the emailed contract reflected. When I returned the truck I filled the fuel level 1/8th of a tank over where the contract showed it and was still charged for 4 additional gallons of fuel on the final bill. I can't emagine how many customers U-Haul loses because of these lazy ass holes and have no idea why U-Haul continues to alow them to be a part of their program. VERY DISAPPOINTING!!!!!!!!!!!!!!!!!!!

Danny Mullener 
Rating:
3.0

Customer did not leave a comment.

CLAUDETTE MILLER 
Rating:
3.0

No help to disconnect the trailer from my pickup.

David Vieira 
Rating:
5.0

Customer did not leave a comment.

willis lavell 
Rating:
3.0

Customer did not leave a comment.

SHANNON MC DERMOTT 
Rating:
1.0

truck that was scheduled was not there ..... the people not so friendly. never go there again poor poor service

matthew farrrmen 
Rating:
5.0

Customer did not leave a comment.

Alberto Rosario 
Rating:
4.0

Customer did not leave a comment.

Justin Arnold 
Rating:
1.0

The mobile check in did not work. The store clerk did little to help. I had to dial the 1-800 uhaul number and hold for 30-45 minutes. Over all terrible experience.

THIAGO LOVE LEONOR 
Rating:
5.0

Customer did not leave a comment.

Fred Hunter 
Rating:
5.0

Customer did not leave a comment.

Arnold Justin 
Rating:
5.0

Customer did not leave a comment.

Elias Lopez 
Rating:
5.0

Customer did not leave a comment.

Hector Noel Torres 
Rating:
3.0

Customer did not leave a comment.

DEBORAH MORRIS 
Rating:
4.0

Get tires balanced and trued Rode very bad Everything else was fine After hours drop off Could not tell you anything about the place

David Compton 
Rating:
4.0

Customer did not leave a comment.

PAULA BRITTAIN 
Rating:
5.0

Customer did not leave a comment.

Probhita Shew 
Rating:
3.0

Customer did not leave a comment.

Joshua Card 
Rating:
5.0

Customer did not leave a comment.

Kathy Vangansbeke 
Rating:
5.0

Both locations were awesome. Great experience

BOBBY REAVIS 
Rating:
2.0

This location was manned by a gas station clerk that was to busy to help me to turn in the truck

Brian Roberts 
Rating:
5.0

awesome very quick

joseph cohen 
Rating:
5.0

Customer did not leave a comment.

Scott Redding 
Rating:
4.0

They made the whole rental experience easy, fast and convenient.

Mary Cambre 
Rating:
3.0

Customer did not leave a comment.

Lee Suett 
Rating:
5.0

The gentleman was very nice, came out and inspected truck and enter the info to confirm no further charges and I was done quickly.

Lisa Campbell 
Rating:
3.0

Unfortunately, they as a policy do not help you with hooking up. The trailer 6 x 12 was much heavier then the smaller trailers so it really takes 2 to put it on and off, when asked them to help (hooking up and unhooking) they said they usually do not help, that usually would be a extra charge, but they did anyway. Plus, really didn't know to much about the workings of the equipment, Other then that it was a so so experience. Probably better to go to a regular uhaul next time.

David Diamond 
Rating:
4.0

Customer did not leave a comment.

Christina Bageant 
Rating:
3.0

Customer did not leave a comment.

ricardo arias 
Rating:
5.0

Very nice staff thank you

robert barker 
Rating:
3.0

I pulled up with the trailer. Went inside with my paperwork and didnt feel at ease. I asked if I should sign something to prove I dropped it off and he said no. My question is..if I dont sign something how do you know I even dropped it off? Anyway...I took pictures of the entire station..the traylor I dropped off and the trailer number so UHaul will know I dropped it where they told me to. On top of all that dude told me to back it up over in the grass and unhook and leave it there. First of all...I am not good at backing up...second I'm 65 years old and it was really hard for me to unhook and push the trailer were he wanted me to put it..so the best I could do was get it close pulling in..unhook and just dropped it right there. Rude..Rude..unhelpful and I mention I AM 65 YEARS OLD AND ONLY 120 POUNDS!!! Also..there were NO customers in the location but me. Again..RUDE AND INCONSIDERATE

DINAH WILLS 
Rating:
5.0

Customer did not leave a comment.

Rachael Fleener 
Rating:
5.0

Customer did not leave a comment.

gerald belknap 
Rating:
5.0

Customer did not leave a comment.

james king 
Rating:
3.0

Poor customer service from uhaul

jason fisher 
Rating:
5.0

Customer did not leave a comment.

Judy Rankin 
Rating:
5.0

Customer did not leave a comment.

Shuntekia Hightower 
No reviews have been submitted for this location.

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