Customer Reviews for Royal Food Mart
(Distribuidor de U-Haul del vecindario)

68 comentarios

4201 NE Jacksonville Rd   Ocala, FL 34479

(352) 694-3865

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 8 p. m.

Servicios en esta ubicación:

Contáctanos

(352) 694-3865

4201 NE Jacksonville Rd
Ocala, FL 34479

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 8 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wagner L. 
Clasificación:
1.0

I told the person who made me the contract that I wanted a one-way truck, I paid him for what he asked, he told me that he could deliver the truck at any location and put in the contract that I had to return it to the place of origin. I am writing this so that everyone can read the contract well, since they charged me $ 235 more, they say than for non-compliance, and I think this is a robbery.

JOSE L. 
Clasificación:
5.0

By the looks of it, first impressions were that it was going to be a bad experience returning... maybe too busy to help bc it was within another business. I was pleasantly surprised... the guy came out to greet us and was extremely nice and helpful.

David S. 
Clasificación:
1.0

They never checked the U-Haul in till hours after I dropped it off. Since my prior experience with U-Haul I took pictures with time stamps of this return so I have proof of my actions. Thieves if you want the truth. Not nice to do that to customers.

GERSON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

YOLLY C. 
Clasificación:
5.0

Was fine

YOLLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
1.0

Agent had no printer to print contract

Raymond R. 
Clasificación:
3.0

Had to clean the back out, before I could use it.

Juanita S. 
Clasificación:
1.0

I picked up the truck. Tried to explain to the gentleman that I was to get a 10% discount . I showed him the text … Oh you have to tell them when you turn in the truck. He never gave me the discount. He never gave me a paper receipt or anything?? When I returned the truck the gentleman told me that I needed to have done this when picking up the truck. This gentleman also said that I would need to put in a claim for this discount. Please help me in getting my 10% discount credited to my credit card. I have rented Uhaul many times in the past and have never had a problem like this. Please respond that you received this note. thank you Mark Alesczyk Phone # 267-454-8724

MARK A. 
Clasificación:
1.0

This staff is a complete embarrassment to U-Haul. If I hadn't rented from better locations in the past and didn't know there were better locations out there i would never rent fron U-Haul agaun. The staff acted like my U-Haul rental was their inconvenience. They put zero effort in and were complete ass holes. They refused to give me any paperwork at pick up or drop off. They refused to go out to the truck and inspect it or confirm mileage and fuel level. At pick up the fuel level was 1/4 tank lower than the emailed contract reflected. When I returned the truck I filled the fuel level 1/8th of a tank over where the contract showed it and was still charged for 4 additional gallons of fuel on the final bill. I can't emagine how many customers U-Haul loses because of these lazy ass holes and have no idea why U-Haul continues to alow them to be a part of their program. VERY DISAPPOINTING!!!!!!!!!!!!!!!!!!!

Danny M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLAUDETTE M. 
Clasificación:
3.0

No help to disconnect the trailer from my pickup.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

willis L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANNON M. 
Clasificación:
1.0

truck that was scheduled was not there ..... the people not so friendly. never go there again poor poor service

matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin A. 
Clasificación:
1.0

The mobile check in did not work. The store clerk did little to help. I had to dial the 1-800 uhaul number and hold for 30-45 minutes. Over all terrible experience.

THIAGO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elias L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector Noel T. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBORAH M. 
Clasificación:
4.0

Get tires balanced and trued Rode very bad Everything else was fine After hours drop off Could not tell you anything about the place

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAULA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Probhita S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy V. 
Clasificación:
5.0

Both locations were awesome. Great experience

BOBBY R. 
Clasificación:
2.0

This location was manned by a gas station clerk that was to busy to help me to turn in the truck

Brian R. 
Clasificación:
5.0

awesome very quick

joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
4.0

They made the whole rental experience easy, fast and convenient.

Mary C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
5.0

The gentleman was very nice, came out and inspected truck and enter the info to confirm no further charges and I was done quickly.

Lisa C. 
Clasificación:
3.0

Unfortunately, they as a policy do not help you with hooking up. The trailer 6 x 12 was much heavier then the smaller trailers so it really takes 2 to put it on and off, when asked them to help (hooking up and unhooking) they said they usually do not help, that usually would be a extra charge, but they did anyway. Plus, really didn't know to much about the workings of the equipment, Other then that it was a so so experience. Probably better to go to a regular uhaul next time.

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ricardo A. 
Clasificación:
5.0

Very nice staff thank you

robert B. 
Clasificación:
3.0

I pulled up with the trailer. Went inside with my paperwork and didnt feel at ease. I asked if I should sign something to prove I dropped it off and he said no. My question is..if I dont sign something how do you know I even dropped it off? Anyway...I took pictures of the entire station..the traylor I dropped off and the trailer number so UHaul will know I dropped it where they told me to. On top of all that dude told me to back it up over in the grass and unhook and leave it there. First of all...I am not good at backing up...second I'm 65 years old and it was really hard for me to unhook and push the trailer were he wanted me to put it..so the best I could do was get it close pulling in..unhook and just dropped it right there. Rude..Rude..unhelpful and I mention I AM 65 YEARS OLD AND ONLY 120 POUNDS!!! Also..there were NO customers in the location but me. Again..RUDE AND INCONSIDERATE

DINAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james K. 
Clasificación:
3.0

Poor customer service from uhaul

jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shuntekia H. 
Clasificación:
5.0

Very nice man. Clean location and very patient and helpful during the whole drop off process.

Bradford D. 
Clasificación:
3.0

Ninguno

Chester O. 
Clasificación:
1.0

very unprofessional,took 45 minutes just to rent a car trailer even after registration online ahead.they would not hook up the trailer they told me just to go out there and do it.then when I returned trailer they didn't give me anything saying it was returned.the next day a called uhaul and they said it was still showing I had the trailer!very shady uhaul location.very poor customer service would not use again.

dominic D. 
Clasificación:
1.0

The store clerk was not familiar with how to switch out trucks when my first truck wouldn't crank, then made me fill the tank when I brought it back even tho the tank wasn't full when I got into the second truck I was assigned to, then uhaul put a hold on almost $150 still waiting for half to go back on my debit card

Jasmine W. 
Clasificación:
4.0

The transaction with the rental place was interrupted several times by people wanting to check out at the convenience store where the rental was located. Otherwise, the process went well.

Barbara B. 
Clasificación:
1.0

The clerk was trying but he must have been new plus there was a language barrier that made things difficult plus this location is a convenience store that was fairly busy. It took me over 45 minutes to pick up a trailer that I had completed the online check-in for the previous evening when I made the reservation.

Jesse Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Quick to check me in and get me my receipt. ¡Gracias!

Terry H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bill N. 
Clasificación:
5.0

Nothing. Excellent Service and vehicles

farr P. 
Clasificación:
1.0

I have been a customer for many years. This by far was my worst experience. The employee did not know how to process the reservation, kept trying to call another employee to try to have them walk him through the process WHILE taking gas station customers. He would not let me do the self check telling me it wasn't allowed. Would not recommend this location to anyone.

Gustavo B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
1.0

I was given a lot of wrong information and could have been charged extra fees if i would have listened to them. There was a mini of liquor in the truck and the cup holders very sticky. Very bad experience.

Joanna R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Stephanie K. 
Clasificación:
3.0

Computer glitches and poor internet connection led to a ONE Hour ordeal before finally receiving the key to the truck. The worker behind the counter did the best he could, however the store owner needs to take a close look as to why it took an hour to give the customer the truck key.

magnuson C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
3.0

We did the app drop off

Iris H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
3.0

This people charged for gas when I dropped off the truck when I left it with the same amount that I get not good at all

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
3.0

So many guestions not needed.process took to long.

michael M. 
No se han enviado comentarios para esta ubicación.

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