Customer Reviews for Royal Food Mart
(U-Haul Neighborhood Dealer)

96 reviews

1214 Hwy 145   Royston, GA 30662

(762) 338-2328

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(762) 338-2328

1214 Hwy 145
Royston, GA 30662

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

ethan a 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Very Courteous and Wonderful Customer Service💯

TIM S 
Rating:
1.0

They overcharged me, did not put in correct info for mileage and gas, was not happy

Angie K 
Rating:
2.0

check in truck promptly

Treasure L 
Rating:
3.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

JESSICA B 
Rating:
3.0

I have yet to receive my receipt for payment. I’m not happy about that.

Vicki e 
Rating:
4.0

Customer did not leave a comment.

Holly H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
1.0

When I picked up the truck it was filthy on the inside, it had dog hair all over the inside and it smelled awful. The man at the counter wasn’t friendly at all and rude. Now that I’m thinking about it I should have drove my own car, it would have been two trips to make but it would have been cheaper than what I paid for the U-Haul and cleaner

Tara J 
Rating:
2.0

Didn’t have anything assigned when I got there for my mobile pickup. Had to go in. Guy handed me phone and some guy what’s like “what do you want?” Like I was bugging him. Told him that there was nothing assigned for my reservation. He gave me an upgrade but charged me for safemove when I didn’t select it on the reservation and then the truck cargo area was disgusting and I had to clean it out before I put my stuff into it.

BRANDON L 
Rating:
5.0

Customer did not leave a comment.

Myra O 
Rating:
3.0

Location was much further off the beaten path than I had expected. The extra mileage (and time) I used to get there didn't warrant the discount I was given. Again the process to upload photos of truck's condition DID NOT WORK after several attempts. Had to contact service line for help after a frustrating 30 min.

Nancy B 
Rating:
3.0

Simple process.

jackie b 
Rating:
4.0

Customer did not leave a comment.

Joel D 
Rating:
3.0

Nothing

Carroll J 
Rating:
4.0

Very tight drop off location. Very difficult to maneuver the 26 footers safely. Very courteous and helpful people on that end too.

Thom A 
Rating:
1.0

The clerk at the Royal Food Mart was extremely rude and obnoxious. I sometimes stop for gas at the station but I’ll do any type of business with them again.

Philip H 
Rating:
5.0

Need to inform customers that a 25 dollar cleaning fee will be charged at drop off!! I was not told and saw my email receipt for the charge.

Deitrah L 
Rating:
5.0

Your truck was ready for me when I arrived. I should have gotten a bigger truck. Very clean and made my move easier Un

Shirley B 
Rating:
1.0

Repair and clean vehicles The floor was not attached to the floor and caused me to have an accident, make me drop off vehicle while defected and charge me $133 for fuel charges. I want my money back!!

Stephanie B 
Rating:
1.0

Customer did not leave a comment.

Colby H 
Rating:
5.0

Very friendly and helpful. Rental process was easy.

Ken D 
Rating:
5.0

Customer did not leave a comment.

Schenea T 
Rating:
5.0

Customer did not leave a comment.

Marvin P 
Rating:
4.0

Customer did not leave a comment.

Bob H 
Rating:
3.0

Customer did not leave a comment.

Leslie g 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
3.0

I chose not to have the insurance and I was still charged the $14 for it anyway, I will never rent from uhall again.

Larry s 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
3.0

Better communication. A man grunted at me and dialed a number and handed phone to me, no explanation. The man on the phone ask me to take a picture of my license and also the drivers license. Ask where to drop the truck, he gave address and said it had drop box. Truck was returned by movers. Got a call a few days later and said truck was missing. I do not know how that happened. They said I needed to file a police report. I did and the status of the truck is pending. This company seems extremely disorganized.

Judie G 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
2.0

Customer did not leave a comment.

Mayra j 
Rating:
2.0

Check the box for cleanliness, have a in person representative on site

TIFANEY D 
Rating:
3.0

Customer did not leave a comment.

Philip H 
Rating:
4.0

Customer did not leave a comment.

William F 
Rating:
4.0

Customer did not leave a comment.

Joe B 
Rating:
3.0

Customer did not leave a comment.

SHAQUAN M 
Rating:
3.0

Customer did not leave a comment.

David S 
Rating:
3.0

Customer did not leave a comment.

Connie C 
Rating:
3.0

Uhaul Team was helpful. I worked for a gas station back in the day where we did Uhauls as well. We always helped the customer hook up the trailers to make sure they were hooked up properly. No help at this location, not sure if this is the new norm. If so, this is poor customer service on the part of Uhaul. He did take a picture once I had the equipement hooked up. Not on this location but for Uhaul. This was not my preferred location. I had to drive approximately 45 minutes from my house to get this equipment. I should be able to drop off ay my preferred location when returning without get hit with extra fees. The equipment not being at my preferred location is not my fault but I, the customer, is penalized. Back in the day, Uhaul would move the equipment around if needed in another location. I am having to rent again, and the same thing is happening. My preferred location does not have the equipment, now I have drive an additional 30 minutes, worse on the way back in a high traffic area. Upon my return, I have to drop off at this location, not my preferred or get hit additional fees, almost $400 for returning to my preferred and nearest location.

Bleu A 
Rating:
3.0

Customer did not leave a comment.

Matthew H 
Rating:
1.0

When a customer reserves a U-Haul truck 3 weeks before the pick up date, don’t call them the day before to tell them they can’t pick up in that location and make them drive over an hour to get another one.

Canyon S 
Rating:
5.0

Customer did not leave a comment.

Chris D 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Andy C 
Rating:
3.0

The gas station only has parking in the dirt. There’s trash all over the ground.

Katy S 
Rating:
5.0

friendly neighbourhood location

BRYAN L 
Rating:
3.0

Harry was rude.

Jackie P 
Rating:
5.0

quick check out .

Kyle E 
Rating:
1.0

At this location there was no one to assist with the equipment. No one to talk to face to face. Then I was overcharged on equipment that I only used less than 24hrs. U-haul , please do better with your pick up locations and people interactions.

Pete C 
Rating:
5.0

nice neighbourhood store. opens on weekends.long hours. really love it.

Joseph K 
Rating:
5.0

Amazing people. Amazing service and even better store.

Logan F 
Rating:
3.0

Make sure to research where the vehicle is before running customers card information for assuming the truck was not returned.

Annie D 
Rating:
5.0

Customer did not leave a comment.

Jennifer J 
Rating:
5.0

Fast and friendly pick up and drop off

Diane M 
Rating:
1.0

Employees were clueless. Only one break light worked on the trailer we rented. Fees were higher than other places.

CLARENCE D 
Rating:
4.0

Customer did not leave a comment.

David C 
Rating:
5.0

Nothing

stephanie r 
Rating:
5.0

Could use better / more U-Haul Return Parking. Otherwise this location was excellent in all respects.

Michael W 
Rating:
2.0

The location was a convenience market where the clerk was obviously not caring at all about my business or why I was there

Zane H 
Rating:
5.0

Better return parking.

Michael W 
Rating:
2.0

Customer did not leave a comment.

Linda B 
Rating:
5.0

Nothing that I can think of keep up the good work thank yall

david w 
Rating:
3.0

The back had a leak in the top of the front and it had alot of water inside of it. We had to clean the water up before we started loading our stuff. There were no hand trucks to help load the stuff on the truck. When I went to rent the truck the guy was super nice. When I returned the truck that woman was the rudest person I have ever meet.

Cindy L 
Rating:
5.0

Customer did not leave a comment.

Curtis T 
Rating:
4.0

Have the person more knowledgeable about the process.

Mark B 
Rating:
3.0

Customer did not leave a comment.

Thomas W 
Rating:
4.0

This person got on the phone and then handed it to me. I did all that was needed and he still did not understand. Foreign language barrier. Need better.

sandy s 
Rating:
5.0

Customer did not leave a comment.

Timothy E 
Rating:
5.0

Customer did not leave a comment.

Gwenn J 
Rating:
2.0

I had to drive over 30 miles to get an available truck. More trucks need to be brung to the 30605 area for rent.

Shanice R 
Rating:
5.0

Customer did not leave a comment.

brandy C 
Rating:
3.0

the rent on the truck was a little high for the use of the truck for two days was 114 dollars and for that to be local that was to high i think it should be le ss for local and returning local should be cheaper

James S 
Rating:
5.0

No improvement necessary.

kisha c 
Rating:
1.0

The employee was an hour and 15 minutes late showing up. It put us behind schedule. Also, he didn’t give us all the equipment we had ordered.

Gabriel E 
Rating:
5.0

Very good

Ryley R 
Rating:
5.0

Very good.

Bryan A 
Rating:
5.0

Lower the price

Russell P 
Rating:
5.0

Very helpful and great experience. Awesome location.

Charlie P 
Rating:
5.0

Great

Johnson S 
Rating:
2.0

This location was in the middle of nowhere and about 40 miles away from the intended pickup location! Although the mileage was compensated by giving me extra miles, it put a damper on things because I had to get someone to ride with me to pick up the truck because I was not leaving my car at the deserted town store. So I would advise this company to try to find locations that are closer for customers.

Katrussa B 
Rating:
5.0

Excellent.

Wilson N 
Rating:
5.0

I would use U-Haul again and use the same location.

RANDY M 
Rating:
3.0

Customer did not leave a comment.

Laura R 
Rating:
1.0

This is false advertising! The contract was not explained to me especially since the person who rented the truck to me was not there when I returned it. He handled the transaction over the phone. The rental was supposed to be $79 but ended up being $151 plus the $20 I put in for gas! All for anasvertisement of $29!

MELINDA M 
Rating:
5.0

Customer did not leave a comment.

Mandi S 
Rating:
5.0

First time all went well

CALVIN S 
Rating:
1.0

Need to have better maintained trucks

godfrey w 
Rating:
3.0

Service was good. The guy behind the counter was very helpful and did a nice job. This is a small gas station / convenience store out in the rural Georgia countryside. Old and not terribly well kept.

Steve M 
Rating:
5.0

very nice guy

MISTY B 
Rating:
4.0

None

GREGORY M 
Rating:
5.0

Ryan was great. Waited on me very nice folks. I will be @ Royal Food Mart again. Thanks

susan r 
Rating:
3.0

I tried to change my pick up location to a closer store. I received an email confirming I made a change, a day later I was called by the other store five miles from me indicating they were ready for me to pickup the truck. Faulty system online? The store I wanted was a half block from me.

Jacob C 
No reviews have been submitted for this location.

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