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REUBEN E
Customer Reviews for Royal Conversions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep on with the great customer service
ALVIS CBoth Gentlemen at this location Were extremely helpful....had no issues
Valmeeky SThe truck was not in good shape, when you take turn it sound horrible. Indicators not work auto close seems like the equipment was very old. That should be changed for public service . The owner or staff was good and friendly. The only issue was with truck.
Ravi PCounter staff were very friendly and helpful. He made the process painless, especially after I was not able to use your online apps to do a contactless pickup. Your app has PROBLEMS!!! It could geolocate me, although all permissions had been granted and several other geolocation apps were working fine at that location. It was a good thing that I was not picking up outside of that location's business hours or that would have caused me a lot of aggravation. That is the only reason I took 1 star off of the rating.
Colin AJust wanted to give some honest feedback in regards to the U-Haul we had received . It kept shutting of everytime we had to wait at a red light The windshield wipers were not working and need to be changed Overall needed maintenance. The customer service was excellent at this location, and very accommodating.
Keely Severything went smooth . The owner at the location explained all
Chirag PI usually rent from this location, but l was moving from Wasaga beach, Professional and courteous. Cheers Mario Morizio
Mario MUhaul needs to be open / available daily as people need to move daily the stat holidays are best times to move as people off work ...
CHIARA TIf they have cargo van that would be great. Thank u.
SUTHAKARAN EClean the interior, no dash lights, check engine light was on, no heat. Thanks
Michael LSmooth rental. The owners of Royal Conversions were very helpful and professional. Highly recommend this location.
Anthony GGreat crew at this store.
bruce tour first time using online service, good videos and were able to book online with time to spare
Michael LStaff are very friendly and explained everything. Just their office is not well maintained, it’s very dusty but maybe because of the other job they are doing can’t help it. 🤷🏻♀️ Other than that it’s great and will go back and recommend to other people.
LEONARDO AVery good service
Alex DAlways so pleased with the service, very friendly and accommodating. Thank you
MAROUN D*****
AMIR MDidn't really see the location, but I will say the pick up and drop off using the App was not very friendly, I had to call it in both times. Other than that, it was okay.
Amanda KYou reserve and answer questions online but then in person you have to answer them again, even though they don’t ask them in person and then after your time is up they claim they did ask you those questions.
WALTER LGet Canadian trucks that don’t show everything in miles - that makes it harder to track speed and distance charges. On the plus side, showing the estimated fuel required to get back up to half tank is really nice!
Mark MI feel like I was overcharged
Daniel EThere is nothing i can think of. Customer service was great. The equipment was great.
LEO RBest Service providers I’ve ever deal with using U-Haul
ALWAYS FWhat is the point 'checking in' online when I had to do it all over again. After receiving an agressive call from Adam, as I was running 20 mins behind schedule pick up who then thretened not to rent me the truck if I did not being it back before 3 pm
TIZIANA M👍👍👍
Manpreet SExcellent place to rent. Owner was very helpful and professional. Very satisfied.
abdala yGood customer services and friendly.
Tuan NHave more units available.
Edison MHave regional manager call me before I go through BBB for a refund
Ryan HCleaning the internal windows so that drivers have better visibility when driving. They were very dirty. The service couldn’t have been better. It was friendly, informative and efficient. That you.
ROSARIO Abest cuatomer service
Xiomara PInside car and seats need car wash, smelling so bad, but car was new, I loved it,
Saeid JFirst time renting uhaul and this location was phenomenal. Excellent customer service. Everything was well explained and the truck was nice and clean. Would definitely come back to rent another truck from here!
Jo AEquipment should be more clean
HEM RCabin was full of dust and mats were dirty. The "mom's" attic was full of water (ceiling must have been punctured) and damaged 4 of my carton boxes and part of their content, as it rained the whole day.
Florian AThe staff was so rude he keep on arguing on everything like its his father’s uhaul
Rahulpreet SThe entire process was smooth and the online verification team was professional and great to work with. U-haul is an excellent company and I really enjoy the service. Just a personal note for my rental yesterday - one of the wheels on the dolly was punctured. We didn’t notice until we started loading our boxes so we couldn’t report it until after.
Wayne KThe inside it's not very clean and there was a message that the RR tire needed air.
PAOLA FGood 👍 rental company
Usman EGreat and professional people l was well served thank you. Yours truly, Francisco Freitas
FRANCISCO FThey charged for fuel even i refueled the truck before dropping and when i called them the day they sent me the receipt and tell them about this they said we are very busy we will call you later
AKSHAY kVery friendly staff. Took care of explaining everything properly before taking the rental
Rezwan MVery professional and pleasant to deal with! I will be going back next month!
Pietro VLeaky roof. Water poured onto furniture that I had to sell at a reduced rate due to damage. Lost $100 as a result.
Leo SThe personal were the most polite and professional I have ever experienced. It was the first time I have rented a Uhaul and they came outside and explained all the lights that always come on when you start the truck everyone else gives you the keys and says see you later Very happy with the experience
Roy RSuper duper .... specially staff Adam, excellent customer service and handling, regards
SYED SVery professional, great staff
MARION MThe gentleman was very polite and helpful. It was an overall a good experience.
Sunil DSecond vehicle I rented in 2 weeks, both vehicles had mechanical issues and U-Haul did nothing to help!
RYAN K