Customer Reviews for Royal Conversions
(U-Haul Neighborhood Dealer)

491 reviews

4120 Steeles W No 6   Woodbridge, ON L4L1W3
(#6-W Of Weston Rd)

(905) 851-8481

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(905) 851-8481

4120 Steeles W No 6
Woodbridge, ON L4L1W3
(#6-W Of Weston Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We did 18 kilometres (the invoice from U-haul says so). It was a Chevrolet Silverado pick up. We were told at the location that the tank was full, and we needed to return it full. When we returned the truck, I had to put in 15.7 litres of fuel to fill the tank up (I have the invoice). does Chevy Silverado only give 1.14 kms per litre? Is the chevy's mileage that bad? Something doesn't add up.

Sachit P. 
Rating:
4.0

Customer did not leave a comment.

Gavin M. 
Rating:
3.0

Customer did not leave a comment.

Carlo C. 
Rating:
5.0

Best service

AMIR M. 
Rating:
3.0

Deep clean truck and pickup location

Samuel O. 
Rating:
5.0

Customer did not leave a comment.

AMIR M. 
Rating:
5.0

Customer did not leave a comment.

Daniel J M. 
Rating:
5.0

Customer did not leave a comment.

STEFANONICOLA T. 
Rating:
3.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

AMIR M. 
Rating:
5.0

no dokumenta

Jovan V. 
Rating:
1.0

uhaul rental system: your dealers are terrible. i would never recommend any of my friend that are starting their business to rent from uhaul. if you don't buy insurance or if you use your own i guess the dealers have to try and squeeze from else where

Navado H. 
Rating:
1.0

this location is shady every time i go there it's like dealing with a group that wants to get the most out of you. because i don't have my own truck i rent. The guy name Adam that works there, ask how my business was doing i said good. the next month my rental rate went up. does that mean if i'm not doing good the rental rate goes down? my rental contract is always different from estimated charges to what i actually have to pay.

NAVADODENVER H. 
Rating:
5.0

Customer did not leave a comment.

Ravinesh S. 
Rating:
4.0

Customer did not leave a comment.

akashdeep S. 
Rating:
3.0

The air conditioner was not working in our unit or truck and I explained it to the guy and he told me well complain to U-Haul not to us, ? Oh I rent a lot of U-Haul's from different locations we should at least be compensated something for this

PAUL P. 
Rating:
4.0

Customer did not leave a comment.

FAIZAN H. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO S. 
Rating:
5.0

Wash the outside of the van

Marvelous A. 
Rating:
5.0

Excellent experience with reasonable pricing. The only thing I don't like is I need to rent it around 2 weeks ahead for availability. Otherwise, service, pricing and trucks are really good.

O'Neill G. 
Rating:
5.0

Customer did not leave a comment.

Rochester Y. 
Rating:
5.0

Customer did not leave a comment.

LUCIO S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

EXELENT PEOPLE

Xiomara P. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Super fast and easy, friendly service at this location

Lindsay M. 
Rating:
5.0

Customer did not leave a comment.

Xiomara P. 
Rating:
5.0

We found a detergente spill on one side of the back of the truck, making it slippy and dangerous to move around.

Francisco P. 
Rating:
1.0

I was redirected to this location from 1000 roundtree. It was a horrible experience at roundtree- steeles was better. Worst customer service ever !

Christina K. 
Rating:
5.0

Customer did not leave a comment.

Mohammad A. 
Rating:
5.0

The truck was dirty so I had to clean it before loading

Rodrigo V. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Great man at this location.

RAJESH B. 
Rating:
5.0

Customer did not leave a comment.

abubokor A. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
1.0

Customer did not leave a comment.

KIM D. 
Rating:
4.0

You call center customer service representative named Mr. Essa was not pleasant to talk to.

Abshir A. 
Rating:
5.0

Customer did not leave a comment.

stefano L. 
Rating:
3.0

I was extremely disappointed to show up to my pick up location at 7am after being told via the phone that this was an option, only to find out this was not the case. I had to delay my move for 2 hours which led two friends to be unable to help as well as my girlfriend almost be late for work. I was assured that the mobile pick up had been set up when a uhaul agent called me two days prior to confirm the pick up location. I will definitely will be hesitant to use this service in the future.

Evan E. 
Rating:
4.0

Customer did not leave a comment.

Ayad K. 
Rating:
5.0

Great customer service

Norden C. 
Rating:
5.0

Customer did not leave a comment.

MERAJ J. 
Rating:
2.0

The two men who own /run the 4120 Steeles Ave location are rude and unfriendly. The van was given to me in average shape and not spotless, however upon returning it they were blaming me for its condition. Terrible experience never again.

Nico F. 
Rating:
4.0

The staff at this pick up were helpful and able to respond to questions and direct us accordingly. Much BIGGER problem was BIG difference in pricing as told to me and checked several times, at booking and actual much higher costs. Calling to get assistance is ridiculously long and often call was dropped, even after waiting really LONG time to have my call answered.

ANDREW L. 
Rating:
4.0

Alot of unknowns. Like final price, even though I did not do 50 miles or km. At dropoff after hours not sure if I was to put my only paper copy in the drop-off bin. Overall seemed it was a good one xperience. Thank you

Dennis M. 
Rating:
2.0

Unexpected hight prices & charges

SHALOM B. 
Rating:
5.0

Customer did not leave a comment.

JERRY F. 
Rating:
2.0

Initially, I booked another location and the site confirmed that the truck is ready to be picked up using a mobile phone, but when I arrived, it required a person to hand deliver to me. A call to hotline gives me a car at ANOTHER location, and the fact that I went to the initial location on foot, so I had to make arrangements to go to the new location, which was extremely inconvenient and wasted me a lot of time, which I have had initially timeboxed it.

Chanh Phap P. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

This location was excellent to deal with:)

Shane F. 
Rating:
5.0

Customer did not leave a comment.

Santiago A. 
Rating:
4.0

The reason I went to 4120 Steeles was because my original rental at 7007 Islington Ave was terrible. I got to the truck and when I opened the tailgate the key, the dolly and the moving blankets were not there. Someone obviously forgot to do their job to make my pick up go smoothly. I was on the phone for an hour before I got a rep that could actual help me and not just keep send me the code for the lock. If I could I would submit a complaint about my experience with 7007 Islington for their incompetence.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Great service, quick and friendly. Also covid safe. Very pleased!

MICHAEL C. 
Rating:
5.0

My only recommendation will be to make it easier for the late pick ups that we had try to do lately and we have had trouble with it. Thanks

Sergio U. 
Rating:
5.0

Efficient and fast. Great friendly service!

Gordon H. 
Rating:
5.0

Kind, friendly, fast, and thorough. We won't think twice about booking here again when we are next in need.

Gordon H. 
Rating:
3.0

Customer did not leave a comment.

Sumit S. 
Rating:
5.0

Customer did not leave a comment.

JACK K. 
Rating:
5.0

Customer did not leave a comment.

HORATIU N. 
Rating:
5.0

Customer did not leave a comment.

israel V. 
Rating:
2.0

When doing the walk around in the vehicle, the employee would not let me ask questions and was being rude. His tone was “you better bring back with at least half tank of gas”, instead of simply explaining what was going on. Overall, not a good customer service. The back of the truck was very dirty, we had to sweep it prior to putting my furniture. Basically, any questions I asked they replied “I only do what my computer tells me to do.”

Cesar D. 
Rating:
4.0

The car wasn't cleaned enough inside. But overall is good.

Anatoly P. 
Rating:
5.0

Amazing service form the gentleman from the store

Bhadreshkumar M. 
Rating:
5.0

Customer did not leave a comment.

SETT C. 
Rating:
5.0

Excellent service,

mario M. 
Rating:
5.0

Customer did not leave a comment.

NARENDRA C. 
Rating:
5.0

Polite, professional and courteous. Rented from here several times for work and never had an issue.

Jason K. 
Rating:
1.0

Operator smokes inside. Very unpleasant

JOEY M. 
Rating:
5.0

Everything went smoothly. Thank you.

Cristian P. 
Rating:
5.0

Customer did not leave a comment.

PINO GIUSEPPE G. 
Rating:
5.0

Thank you for your services

IMAN K. 
Rating:
4.0

Customer did not leave a comment.

PIRTPAL B. 
Rating:
4.0

Customer did not leave a comment.

Guy M. 
Rating:
5.0

There was a miss communication about the location of truck pick up, in the confirmation email I was sent a different location and had to run to another location for picking the truck. Do get back to me on this

nihanth K. 
Rating:
5.0

Customer did not leave a comment.

Hazil R. 
Rating:
1.0

App and customer service for issues for the self serve process sucks

massimo V. 
Rating:
5.0

Great service

NORMAN H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

The experience from beginning to end was flawless. The customer service was excellent and I would definitely use this location again.

Diana D. 
Rating:
5.0

Very informative and friendly.

Tuong L. 
Rating:
1.0

This was a terrible experience with Uhaul. I had a guaranteed reservation for 6 am at this location for a 20' truck. When I arrived there was no truck there and online pick up told me I had to wait until 7:30 to pick up my truck. Spoke with multiple customer service representatives who all had no answers and it turned out there would be no truck at all. I ended up having to drive another 45 minutes to pick up a smaller truck at 9:00 am which did not have the equipment I had ordered with the previous truck. This cost me time and money which I have not been compensated for. I still have not heard back from management regarding my complaint.

Brendan M. 
Rating:
5.0

Great experience, no issues , smooth ride. vehicle well maintained. Thank you

Frank F. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE S. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Excellent service

BRUNO S. 
Rating:
3.0

The app is horrible. It is confusing to navigate and the drop off feature did not save and upload any pictures, so it was impossible to drop off the truck. The website had the same issue. I was on an android 11 phone.

Puneet M. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
3.0

Customer did not leave a comment.

sandro T. 
Rating:
5.0

Customer did not leave a comment.

Xiomara P. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

I ended up having to wait two hours to have a fuse replaced during my limited 1 day rental. The left turn signal did not work. The equipment should have been verified before my trip. Because the move-in times were set and unchangeable, this delay in the morning meant frustration and limited out ability to move smoothly.

Joanne T. 
Rating:
5.0

Customer did not leave a comment.

ajit pal G. 
Rating:
5.0

The owner was very knowledgable and made sure that we understood all of the rules. He also had a great attitude!

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

Garett J. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Vatsal D. 
Rating:
4.0

Customer did not leave a comment.

SUDHEER B. 
No reviews have been submitted for this location.

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