Comentarios de los clientes para Roy Equipment Rental

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Roy Equipment Rental

Clasificación general:

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Leland M.
Clasificación:

The truck was not clean when I picked it up. I threw out 5 mask's, receipts, random wrapers and napkins, and a jug of ice tea from previous renters. The bed of the pickup had random junk leftover from others as well. Coffee spills were all over the seats and floor. I felt the need to sanitise most serfaces that I figured would be standard practice these days. I returned it cleaned inside and out in better condition then I picked it up.

LAFLECHE F.
Clasificación:

El cliente no dejó un comentario.

Joey R.
Clasificación:

Worse place to get a uhaul. Dirty trucks and I had to put air in the front tires. The transmission wouldn't change gears then bang in gear. And to top it off I ask the ladie on the phone what I oh but got a email stating I oh 5x that amount. Lol at the end of the day uhaul is way to expensive and I think I'd just rent from Home Depot. They have amazing rental prices.

Kris T.
Clasificación:

El cliente no dejó un comentario.

Denis D.
Clasificación:

Marco provided excellent service and advice. He is very knowledgeable and an asset to U-Haul. He made it a wonderful experience.

Rolando L.
Clasificación:

100%excellent experience

Michael B.
Clasificación:

Roy Equipment Rental went out of their way to make sure I had a trailer available for my rental period. great to deal with. highly recommended/

Ronald M.
Clasificación:

El cliente no dejó un comentario.

Carlo F.
Clasificación:

Stop changing pick up location still upset you sent me 40 minutes out of my way to pickup a 5by8 trailer

roxanne G.
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El cliente no dejó un comentario.

Joel P.
Clasificación:

The truck was nice and not looking too old or shaken up, just the office where to pick the truck could have a part office a bit more setup for that but cant complaint it was what I needed and it did the job

LAFLECHE F.
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El cliente no dejó un comentario.

darren E.
Clasificación:

El cliente no dejó un comentario.

Kelley K.
Clasificación:

El cliente no dejó un comentario.

marc B.
Clasificación:

Marco was very friendly and did not create any problems. Vehicle was in very good condition and I was able to tow my trailer without any problems. We did a walk around inspection and I was on my way in no time. If I need a pickup truck I will definitely go back there as long as there is one available.

Marc S.
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El cliente no dejó un comentario.

Celine B.
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El cliente no dejó un comentario.

Colin T.
Clasificación:

Location was a disaster. Truck seats had cigarette ash on them, and hadn't been cleaned out.

Ken S.
Clasificación:

Nothing in place to distance customers from staff during covid-19. Clerk tried to charge an extra $10 for the trailer light connection wire after the credit card payment had been made. He did not have the lift needed to connect the trailer to my vehicle.

Jérémy V.
Clasificación:

Location is dirty and needs renovation, not very obvious that it's a uhaul dealer.

Carole G.
Clasificación:

El cliente no dejó un comentario.

Alexandre B.
Clasificación:

Not helpful, over charge , not qualify, worst help ever, rude

gerhard W.
Clasificación:

El cliente no dejó un comentario.

lynn L.
Clasificación:

Great friendly service!!!

sylvie C.
Clasificación:

Very friendly..made shure that you had the right size of trailor you needed to accomplish the task.

Marc G.
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El cliente no dejó un comentario.

Justin V.
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El cliente no dejó un comentario.

DANNY B.
Clasificación:

They are doing a very good job

Andrea W.
Clasificación:

They confirmed our truck and trailer with a phone call ahead of time and everything was ready for us when we went to pick it up. Good service overall.

Melanie A.
Clasificación:

El cliente no dejó un comentario.

VALERIE N.
Clasificación:

Worst U-Haul experience we have ever had and I would like customer service to contact me. Thank you, Val

DANIEL L.
Clasificación:

El cliente no dejó un comentario.

Stephen M.
Clasificación:

I did a reservation online for a 6x12 trailer, to pickup at the Orleans location on Innes Road. When we got there we were told the trailer was double booked, we need a trailer with a ramp and they didn't have any, they called around and found a 6x9 with a ramp in Cheney. So now after an 1 hour we drove to Cheney ( out of are way). When we got to Roy Equipment Rental they were great, the trailer was ready and we were off quickly! We are not happy with the Orleans location, we are renting a truck from that location July 13, I hope the service will be better!

Pierre H.
Clasificación:

The fuel level indicated on the contract was higher than what was actually in the truck prior to departing. Even though I did refill prior to returning the truck, I was subsequently charge another $35.00 for additional fuel. I identified this on the return slip as the rental location was closed. Never, did I received a call regarding the fuel discrepancy. Pictures of the dashboard was taken prior to departure and upon returning the vehicle and is available upon request.

ERIC M.
Clasificación:

El cliente no dejó un comentario.

PAULETTE C.
Clasificación:

El cliente no dejó un comentario.

DAVID M.
Clasificación:

They shouldn't be smoking inside they're building. They even had a no smoking sign. Like wtf

joshua L.
Clasificación:

I had my truck for 1 day rental (24hrs) and i returned it within 12hrs but the Cheney location didn't process my contract and U haul charged me 45.20$ for a extra day. Hopefully next time they can process the customers contract faster and on time.

Céline B.
Clasificación:

Very happy with the service.

Martin S.
Clasificación:

El cliente no dejó un comentario.

Manon D.
Clasificación:

The truck was not ready at the time that i had scheduled to pick it up. Although the gentleman who helped me was very understanding and courteous, it is very frustrating to have to wait for a truck that you have booked and confirmed ahead of time.

Richard M.
Clasificación:

They were unprepared. There wasn't even anyone there when we came to drop off even though it was before closing hours. I had to wait and make my driver wait that came to pick me up. Their debit machine wasn't working as the employee forgot his password. Then he didn't even have cash to provide me with my refund. This was worst service and bad attitude I have ever experienced. The establishments owner stood there arguing with his grandfather about giving him money to provide me with my rental deposit return. So unprofessional.

Kim C.
Clasificación:

Had issues with getting my cash deposit back, I had to complain and talk to district manager. Waited 1 week to get my cash deposit back. When i dropped off the truck they were there and told us that we needed to go to the pick up location for the deposit. In the end I went to this location and fought to get ahold of him.

Clasificación:

Even if two lights were out I was able to complete my move. Also was not able to pick up trailer before closing and the owner of this location waited for me which was awsome of him. Beside the mix up in billing which I believe this is a new location with easy access so if an error in billing was done it was corrected today. Hope this location stays open for a long time I only rent u haul when I need something and recommend u haul to everybody more bang for your buck I say I think they should ave a buck on the advertisement. Wish I could run au haul location and road servicing. Cheers

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