Customer Reviews for Roxborough Shell
(U-Haul Neighborhood Dealer)

190 reviews

7887 N Rampart Range Rd   Littleton, CO 80125

(303) 979-1710

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(303) 979-1710

7887 N Rampart Range Rd
Littleton, CO 80125

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kevin McCaffrey 
Rating:
5.0

Everything was smooth and customer service was excellent!

Paul Schultz 
Rating:
4.0

Customer did not leave a comment.

Valentine Feret 
Rating:
5.0

Customer did not leave a comment.

Krishna Sharma 
Rating:
5.0

Customer did not leave a comment.

Gerald Ascher 
Rating:
5.0

Customer did not leave a comment.

Paula Huffaker 
Rating:
5.0

Staff was friendly and professional.

Randall Krouse 
Rating:
3.0

Customer did not leave a comment.

Randy Pickering 
Rating:
5.0

Customer did not leave a comment.

Christopher Lee 
Rating:
5.0

Unloading and dropping off was very easy.

Paula Ramos 
Rating:
4.0

Staff always seem to have technical issues with their system

Adam White 
Rating:
5.0

Customer did not leave a comment.

Priscilla Wohl 
Rating:
5.0

Very happy with everything

Jonathan Katz 
Rating:
5.0

Customer did not leave a comment.

Val Crockett 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN TOTH 
Rating:
5.0

Customer did not leave a comment.

KERI MARTIS 
Rating:
4.0

Customer did not leave a comment.

Ivan Tuma 
Rating:
5.0

Just a little convenience store where you can drop U-Hauls off on the side but wonderful clerks who add U-Haul on to all their other tasks. The website didn't work for them either time I dropped off so they emailed me the receipt later. Both times they stayed cheerful and pleasant and were very apologetic for the website, which was none of their doing and nothing to get upset about. Now that we've moved here, I will start buying my gas and burritos from this pleasant little place.

Val Crockett 
Rating:
5.0

Thank you for making the entire process so easy! I also loved the yummy breakfast burritos to get us started : )

Mari Ortega 
Rating:
4.0

I checked in online so it was a fairly quick pick up so that was nice and the associate was friendly. I finished with the truck early so it was nice having mobile check in, although it was a little difficult taking pictures in a dark parking lot. But no biggie.

Julie Cox 
Rating:
5.0

Nothing. Great job!

Jeff Nelson 
Rating:
3.0

Very convenient drop off, always worried to be charged for things that aren’t my fault or applicable when a human isn’t there to greet you though.

Cheryl Funk 
Rating:
5.0

Your application on line is HORRIBLE. Pushes to add everything and anything. Difficult to use. Time consuming and waste of time. Creates a NEGATIVE EXPERIENCE IMMEDIATELY Need a simpler app that doesn’t try to sell everything .

Dave Landau 
Rating:
5.0

Customer did not leave a comment.

Cary Rogge 
Rating:
5.0

Customer did not leave a comment.

Kimberlee Jimmerson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Harper 
Rating:
5.0

Customer did not leave a comment.

Anthony Trujillo 
Rating:
5.0

Very good service!

Donna Marzulli 
Rating:
3.0

Customer did not leave a comment.

Barbara Butler 
Rating:
5.0

Excellent service.

John Hinkle 
Rating:
2.0

The truck wasn’t ready and the employee was never trained up to give out a truck. The windshield wiper fluid was empty, the wiper was dislocated and had to be fixed and there was no furniture/appliance dolly/hand cart as requested. Then the gas and miles were not same as on the back end as I returned with 1/4 tank filled and started with less than than as well the miles we off by 30+ miles it stated I went over and that didn’t happen, person on returning truck couldn’t do anything, would like refund of both charges plus the issues dealing with picking up truck. No way to charge a phone either

Geoff Riegle 
Rating:
4.0

The whole process was very easy and quick!

Kristine Johnson 
Rating:
5.0

Staff was very helpful!

MADELYN MCKNIGHT 
Rating:
5.0

Customer did not leave a comment.

Donna Marzulli 
Rating:
5.0

It was a remote drop off via the application, with no interaction with personnel at the location. The app worked well.

Joseph Brockett 
Rating:
5.0

Only challenge was the pickup process was long.

bob coorsen 
Rating:
5.0

Best experience Craig was so helpful

Kathryn Lindstrom 
Rating:
4.0

Customer did not leave a comment.

Frank Seipp 
Rating:
5.0

Very happy w/ our UHaul experience!!!

diane kish 
Rating:
3.0

Customer did not leave a comment.

Anson Nunley 
Rating:
5.0

Customer did not leave a comment.

Grant Kenney 
Rating:
1.0

Customer did not leave a comment.

Eric Kaufmann 
Rating:
5.0

You are doing a great job with your employees. Thanks

Lorren Ballard 
Rating:
5.0

So happy to get a rental truck from this location!! I have reservations in June as well.. I need to add a date do I call main office? I rented June 24 but I need it on June 26 as well would it be cheaper to just not return on the 25th?? Could you let me know thank you..

Donna Marzulli 
Rating:
3.0

Getting started was a little slow. Several other customers tended to while getting uhaul computer running.

Andrew Dudley 
Rating:
5.0

Craig was very accomodating and he was nice and helpful with all of the experience dropping and picking up. Fair prices and definitely recommend for people moving in and out of the Roxburough Park area.

Collin Schmidt 
Rating:
5.0

Customer did not leave a comment.

Scott Sehlhorst 
Rating:
5.0

Customer did not leave a comment.

gil quintana 
Rating:
1.0

The u-haul truck was filthy, unwashed, bugs, dirt on windshield, inside was dirty and the gas station attendant was not going to do anything about it. I will never pick up from this location again. I will choose a higher priced service then use them...they could care less. This location is hurting the good U-haul experience i have received in the past.

Tom Pearce 
Rating:
5.0

Excellent serv. Staff were amazing and kind. Very very clean truck. Low miles meant I felt safe with brakes in mountain driving.

Linda Pawczuk 
Rating:
3.0

This was the most painful experience reserving a truck but not having it guaranteed. It was an awful experience and that business practice should not be allowed

Brian Mouille Jr 
Rating:
5.0

Customer did not leave a comment.

Everett Miller 
Rating:
5.0

The young lady who assisted me did an excellent job in getting me a truck when I needed it.

deuane renick 
Rating:
4.0

Customer did not leave a comment.

Douglas Grout 
Rating:
5.0

Customer did not leave a comment.

Jenni Gaudet 
Rating:
1.0

Hire competent people. Improve the customer facilitation and assistance. Very substandard facility in a quick stop gas station!

ROBERT CALDWELL 
Rating:
1.0

Did not help, made me get on the app to drop off uhaul. Didn’t make any attempt to help out whatsoever. Seemed annoyed that we were dropping it off there.

JUSTIN PURDY 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY MOORE 
Rating:
5.0

Everything was perfect!

LAUREN POMARICO 
Rating:
5.0

Customer did not leave a comment.

chris thomas 
Rating:
2.0

The van had no washer fluid, the wipers were beat up, and the thing pulled pretty hard to the right. It had recently snowed and the snow was melting on the road. Therefore there was a lot of spray being kicked up onto the windshield. I had to stop twice to wash the windshield by hand at a gas station because the visibility was so poor and I couldn’t wash the windshield on the go with the fluid and the wipers. I don’t know who’s responsibility it is since I rented from a Shell station. So I left the recommendation as n/a on the previous question.

Jason Wheeler 
Rating:
5.0

Customer did not leave a comment.

Phillip Noble 
Rating:
5.0

Customer did not leave a comment.

Travis Harvey 
Rating:
4.0

Customer did not leave a comment.

JOHN BIEBERDORF 
Rating:
4.0

I was upset that 2 days prior to my pickup I was told I would have to go to this location when I originally wanted the Castle Rock location It was very inconvienent!!! Then told I would not have to pay for mileage and got a free day but the traffic to Littleton was bad nd took up my time!!!I have to move again in a few months I am thinking of looking elsewhere

carrie Soulka 
Rating:
5.0

Customer did not leave a comment.

Mary Nottley 
Rating:
5.0

The 800 number needs to stop lying to people the Hudson location that originally had my order should not have been hanging up on me and change my rental reservation to a different location which is over 600 miles round-trip to pick up. But the location that I did pick up did a good job and I was appreciative

Stephen Nardone 
Rating:
5.0

Customer did not leave a comment.

DAVID HOWARD 
Rating:
2.0

Customer did not leave a comment.

David Jensen 
Rating:
5.0

Customer did not leave a comment.

Sean Sirochman 
Rating:
5.0

Customer did not leave a comment.

Marvin Wanders 
Rating:
4.0

Customer did not leave a comment.

Robert Glenn 
Rating:
4.0

The drop off location was a gas/food mart. The person doing the check-in was by herself and could only answer basic questions. She was very courteous and nice, but she couldn’t answer my questions about the mileage.

Kerry Wong 
Rating:
5.0

Unrelated to the location, I reserved a truck online and the truck was not available. I was told this, however, this resulted in me having to make multiple trips which were exhausting and unacceptable. I will not rent from Uhaul again.

Jessica Jackson Bachini 
Rating:
4.0

Customer did not leave a comment.

Richard Hill 
Rating:
4.0

Customer did not leave a comment.

David Falkner 
Rating:
4.0

Customer did not leave a comment.

Melinda Szymanski 
Rating:
4.0

Customer did not leave a comment.

Cory Peters 
Rating:
4.0

Clean out the trailer before renting it to another customer.

Christopher Hode 
Rating:
5.0

Customer service was excellent from the phone call to the drop off. Recommend this location for sure!

Sean Gale 
Rating:
5.0

I was told that the original pickup location (but changed to another because it would not be available when I needed it) would have two mirror extensions available for my SUV The new location had no mirrors available. Last minute with no notification and I didn’t have time to call or drive around town looking for them.

Gregg Stanley 
Rating:
1.0

Was charged $20 for late return despite returning trailer in correct day. No one was on site (it was Christmas so that makes sense). Also tried to check in via app but would not work.

Campbell Caskey 
Rating:
5.0

Customer did not leave a comment.

Melanie Wilson 
Rating:
3.0

No help with equipment review or hook up was available - convenience store employee was by herself running the entire store.

Dan Cavaliere 
Rating:
4.0

Customer did not leave a comment.

Gerald or Kather Brown 
Rating:
1.0

Wait time at check-in considering I just completed everything online prior to arrival? No indication of amount of time To have rental back thinking the cost was for 24 hrs? Returned after 24 hrs to find out I was penalized with late fee doubling the initial stated cost!

Wynona Kollmann 
Rating:
3.0

Customer did not leave a comment.

Maris Biela 
Rating:
1.0

Horrible customer experience. Upon pick up of the rental truck, snow on the windshield. Had to clean myself the windshield from the snow. Ice on the windshield. Had to clean myself the windshield from the ice. Ice on the rear view mirrors. Had to clean myself the ice from the rear view mirrors. The rear truck gate/door could not be opened because it was full of ice. Had to clean myself rear truck gate/door so I can open the gate/door so I can start loading my stuff. Horrible service and horrible customer experience.

Ted Ross Locklear 
Rating:
3.0

Not knowledgeable

BRENDA FLOREA 
Rating:
4.0

Had paperwork ready for us. The only issue we had was that the truck was 15 miles away and we had a limit on mileage.. IE: we had to pay for the miles back to our house.

James Weitzel 
Rating:
5.0

This was a nightmare truck rental. The pick-up location was changed with no notification. Communication was awful. The truck was down sized from our original reservation. I would be hard pressed to recommend renting a U-Haul truck or renting one again. Budget and Penske are more expensive but their attention to detail and customer service are far superior!

Kathryn Jurgens 
Rating:
1.0

I had reserved the trailer for a location in Conifer. This was switched to Castle Rock the day before the rental. A customer service rep could only get us as close as Littleton.

becky estill 
Rating:
3.0

The Uhaul rental activity was secondary to the gas station's operation.

Bruce Weiler 
Rating:
3.0

First the computer system was acting up. The gas station attendant didn't explain our extra charges. It also seemed she didn't quite know what she was doing.

Ryan Spor 
Rating:
1.0

Truck was at a different location that what i reserved it, it was about 15 miles from my house.

Sam DeAngelis 
Rating:
1.0

The pick up location was a gas station. The clerk working at the time did not know how to hook up the trailer I rented and had to keep stepping away from my transaction in order to assist other customers coming into the gas station/convenient store. This is clearly not the employee's fault. I am frustrated, though, that an additional (and qualified) U-Haul staff member was not available to help with the transaction and the hook up of the trailer. In the end, I had to drive the trailer (with malfunctioning electrical) to another location to receive the help I needed and verify that everything was connected safely and properly.

Greg Sherman 
Rating:
1.0

Bill was incorrect and stated that I owed more money. Girl was busy taking care of customers in gas/food store while also taking care of my problem. Took forever before she was able to get in touch with U-haul because your lines were busy. However, once she got through, the matter was quickly and satisfactorily resolved. Had to unhook the trailer myself.

PETE LORENZO 
Rating:
5.0

Customer did not leave a comment.

Catherine MOORE 
Rating:
4.0

The lights on the trailer did not work and we were pulled over by an officer. The gentleman working the rental was very polite and helpful however she did not come out and inspect equipment I'm not sure if he was supposed to.

shawn davis 
Rating:
2.0

Make sure all employees of that location know how to rent the equipment. The teenagers at the counter had no idea what to do when your system was down. Neither did the lady at the storage facility next door.

Matthew Graves 
No reviews have been submitted for this location.

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