Customer Reviews for Route 50 Express
(U-Haul Neighborhood Dealer)

94 reviews

570 E Main St   Bainbridge, OH 45612

(740) 634-2352

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(740) 634-2352

570 E Main St
Bainbridge, OH 45612

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Helen Angel Ernst 
Rating:
4.0

everything went good

Sunny Miller 
Rating:
5.0

Customer did not leave a comment.

MICKY HOWARD 
Rating:
5.0

Everything was great 👍

elizabeth badgley 
Rating:
4.0

Customer did not leave a comment.

Adam Hoyt 
Rating:
2.0

Most of this is the clerk. He was the only one there, and uhaul wasn't the only priority. He might have been having a bad day.

Andrew Niemeyer 
Rating:
4.0

Customer did not leave a comment.

anita lucus 
Rating:
4.0

Customer did not leave a comment.

Joetta Freeman 
Rating:
5.0

Customer did not leave a comment.

Dwight Wilt 
Rating:
5.0

I believe your mileage rate is to high.

Tonya Blentlinger 
Rating:
4.0

Customer did not leave a comment.

Erin Dreher 
Rating:
5.0

Customer did not leave a comment.

richard well 
Rating:
5.0

Everything and everyone was fantastic

Gary Willison 
Rating:
5.0

Customer did not leave a comment.

Jarred Speakman 
Rating:
5.0

Customer did not leave a comment.

Jack Dingus 
Rating:
3.0

Customer did not leave a comment.

Melissa Block 
Rating:
5.0

Customer did not leave a comment.

Candy Mills 
Rating:
5.0

Customer did not leave a comment.

Clay Knisley 
Rating:
5.0

Customer did not leave a comment.

Tabatha Tong 
Rating:
5.0

Customer did not leave a comment.

alexis smith 
Rating:
5.0

Customer did not leave a comment.

Dale Smith 
Rating:
5.0

Customer did not leave a comment.

jessica taylor 
Rating:
5.0

The staff was very friendly and helpful. Answered all our questions, Wasn't at all bothered by them Equipment was easy access and no hassle in pick up or dropping off. Highly recommend. Will be a repeat customer.

JUANITA SMALLEY 
Rating:
5.0

Customer did not leave a comment.

Christopher Dedehner 
Rating:
5.0

Customer did not leave a comment.

Marketta Lawhorn 
Rating:
5.0

Customer did not leave a comment.

RANDY HEINBAUGH 
Rating:
5.0

Customer did not leave a comment.

RANDY HEINBAUGH 
Rating:
5.0

Customer did not leave a comment.

James Baker 
Rating:
5.0

Customer did not leave a comment.

David Gates 
Rating:
4.0

I rented one of the big uhals and they first truck's engine light came on and jerked really bad just driving 100 feet up the road so I turned around and went back to the store and told them of the issues, they called head quaters in Columbus and told them about the situation and asked if we can switch my rental from one truck to another and it took some hoops and made sure I wasnt being charged twice and finally everything was worked out. The next day when I returned it I was told I was being charged for 2 days! I had asked why the man from the previous day said I had 24 hour to return. This would've been at noon, I returned it in by 1147. Well the women talked to the man from yesterday and he said oh yes its returned on time. So I wasnt over charged. Other then a few min communications and truck issues the experience wasnt awful and it was a neat experience driving a big truck.

brettney caplinger 
Rating:
5.0

Hard to improve perfection

John Mattison 
Rating:
5.0

Customer did not leave a comment.

Brandon Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Jimmy OConnor 
Rating:
5.0

Easy check in and check out. Staff very polite and efficient. Answered all of my questions.

LORI bitzer 
Rating:
5.0

THIS location was fantastic! However, the overall experience was very poor. We had been notified to pick up the truck at completely different location (Frankfort,Ohio). When no one sent us the code and no one was at the location (after driving all the way there), we had to be rerouted to Bainbridge, which is a fairly far drive. Overall, we were over an hour behind due to the negligence of Uhaul. It was very disappointing. However, the staff at Route 50 Express could not have been more kind and helpful.

Curtis Rice 
Rating:
5.0

A quick in and out experience to get us started

Kevin Fout 
Rating:
5.0

Customer did not leave a comment.

Ron Morris 
Rating:
5.0

Customer did not leave a comment.

Kim Benner 
Rating:
5.0

Fantastic service. Great customer service. Would use again.

teresa doyen 
Rating:
5.0

Customer did not leave a comment.

alix mcgee 
Rating:
5.0

Customer did not leave a comment.

james mullis 
Rating:
3.0

Customer did not leave a comment.

James Morrison 
Rating:
5.0

Customer did not leave a comment.

BRUCE MCKENZIE 
Rating:
5.0

Very nice people and everything was clean. Will definitely use again and will recommend to everyone

chase knece 
Rating:
3.0

Customer did not leave a comment.

SHEILA DRYDEN 
Rating:
5.0

There was no catalytic converter on the truck and for a five hour drive made it deafening.offer credit for an early return.

Marianne Smith 
Rating:
4.0

Customer did not leave a comment.

Lola Koehl 
Rating:
5.0

The drop off Location was 45 mins away from Where I was!!!!..... When There was 3 locations within 15 miles either way From me!!!!!..... Cost me $25 more in gas, extra mileage, & went an hour more in the OPPOSITE DIRECTION than I was going!!!!....I was late for a Special event because It was so far out of my way to return... VERY FRUSTRATED!!!...& UPSET!!!! NOT THE DROP OFF LOCATIONS FAULT, BUT U-HAUL'S FAULT!!!!!!

Jay Walden 
Rating:
5.0

Everything went smooth. From pick up point in Bainbridge Ohio to my drop off point in Charlotte NC. Get at both places. Fast & courteous ! Thank you !

DONALD MCMILLEN 
Rating:
5.0

Very helpful… offered to help with preparations in any way needed.

Jeff Pinkerton 
Rating:
5.0

Customer did not leave a comment.

Terry Stansberry 
Rating:
1.0

Light didn't work couldn't really use trailer was a waste of money

Jeremy Smith 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ROARK 
Rating:
5.0

Customer did not leave a comment.

Dominic Zuccala 
Rating:
5.0

Fast friendly service here!

Steven Crum 
Rating:
5.0

A+++ ALL AROUND..

HARRY SCOTT 
Rating:
5.0

Customer did not leave a comment.

JOHNNYLEE LUNSFORD II 
Rating:
5.0

Customer did not leave a comment.

Debra Pyle 
Rating:
1.0

I booked a 10foot uhaul and was on time to pick up. Uhaul was not there because previous renter had not return yet. I had to end up going with a 20 ft and was not compensated at all. While renting the uhaul I reserved an appliance dolly and they had none for me to get. I had to call around to friends and family to search for one. This moving experience was the worst and will not go thru uhaul again. Will not recommend either. I just looked at my receipt and had to pay more for something else than what I reserved. Not happy

angela huffman 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CURTIS 
Rating:
5.0

A++

Shelly Johnson 
Rating:
3.0

Customer did not leave a comment.

TRACY CHRISTMAN 
Rating:
5.0

very efficent and knowledge

Sue Rinehart 
Rating:
4.0

Customer did not leave a comment.

lloyd broyles 
Rating:
5.0

I will be renting again in the near future

BRANDON KNISLEY 
Rating:
5.0

Customer did not leave a comment.

Joshua Alley 
Rating:
5.0

Customer did not leave a comment.

John Brill 
Rating:
5.0

Customer did not leave a comment.

Brent coleman 
Rating:
5.0

Customer did not leave a comment.

Dave Knisley 
Rating:
4.0

Sort of took long to check out due to cell phone/internet service cutting in and out on their phone app.

Raymond Whipp 
Rating:
5.0

Perfect day. Perfect size. Only took one trip. Dan was phenomenal at customer service

Carolyn Adams 
Rating:
4.0

Customer did not leave a comment.

Raymond Whipp 
Rating:
5.0

Customer did not leave a comment.

Tammy Shelpman 
Rating:
5.0

Customer did not leave a comment.

Tara Crowley 
Rating:
5.0

Customer did not leave a comment.

Mona Parker 
Rating:
5.0

Customer did not leave a comment.

Brian Brumfield 
Rating:
5.0

Good people

George Whitley 
Rating:
5.0

Very good experience. Quick and easy.

Steven Mccoy 
Rating:
4.0

Had problems with uploading pics of my DL. Good idea though.

Kenneth Willey 
Rating:
5.0

Customer did not leave a comment.

Michael Ward 
Rating:
5.0

I already have recommended it to a friend

REX MOSSER 
Rating:
5.0

Customer did not leave a comment.

Byron Lloyd 
Rating:
5.0

Customer did not leave a comment.

Ronald Mustard 
Rating:
5.0

Customer did not leave a comment.

Bill Leib 
Rating:
5.0

Customer did not leave a comment.

ken smith 
Rating:
5.0

Not a thing! Excellent experience all the way! Was extremely helpful and professional!

Rating:
5.0

Customer did not leave a comment.

buddy gray 
Rating:
5.0

Customer did not leave a comment.

Chad McElwee 
Rating:
4.0

Customer did not leave a comment.

Justin Shelton 
Rating:
1.0

Customer did not leave a comment.

Alexis Kent 
Rating:
5.0

Very attentive staff and great service.

Chad McElwee 
Rating:
3.0

Reserved online and will never do again. Did not reserve as “in town” but ended up a lot higher charge because contract was written as so. Also had to take truck back to origination rather than closer drop off. Disappointed in UHaul this time!!

Joshua Waln 
Rating:
5.0

staff was very helpful

Sue Rinehart 
Rating:
1.0

The truck was full of trash, the key didn't work well and it was difficult to check in.

Monica Atkin 
No reviews have been submitted for this location.

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