I rented one of the big uhals and they first truck's engine light came on and jerked really bad just driving 100 feet up the road so I turned around and went back to the store and told them of the issues, they called head quaters in Columbus and told them about the situation and asked if we can switch my rental from one truck to another and it took some hoops and made sure I wasnt being charged twice and finally everything was worked out. The next day when I returned it I was told I was being charged for 2 days! I had asked why the man from the previous day said I had 24 hour to return. This would've been at noon, I returned it in by 1147. Well the women talked to the man from yesterday and he said oh yes its returned on time. So I wasnt over charged. Other then a few min communications and truck issues the experience wasnt awful and it was a neat experience driving a big truck.
brettney C.
Customer Reviews for Route 50 Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Hard to improve perfection
John M.Easy check in and check out. Staff very polite and efficient. Answered all of my questions.
LORI B.THIS location was fantastic! However, the overall experience was very poor. We had been notified to pick up the truck at completely different location (Frankfort,Ohio). When no one sent us the code and no one was at the location (after driving all the way there), we had to be rerouted to Bainbridge, which is a fairly far drive. Overall, we were over an hour behind due to the negligence of Uhaul. It was very disappointing. However, the staff at Route 50 Express could not have been more kind and helpful.
Curtis R.A quick in and out experience to get us started
Kevin F.Fantastic service. Great customer service. Would use again.
teresa D.Very nice people and everything was clean. Will definitely use again and will recommend to everyone
chase K.There was no catalytic converter on the truck and for a five hour drive made it deafening.offer credit for an early return.
Marianne S.The drop off Location was 45 mins away from Where I was!!!!..... When There was 3 locations within 15 miles either way From me!!!!!..... Cost me $25 more in gas, extra mileage, & went an hour more in the OPPOSITE DIRECTION than I was going!!!!....I was late for a Special event because It was so far out of my way to return... VERY FRUSTRATED!!!...& UPSET!!!! NOT THE DROP OFF LOCATIONS FAULT, BUT U-HAUL'S FAULT!!!!!!
Jay W.Everything went smooth. From pick up point in Bainbridge Ohio to my drop off point in Charlotte NC. Get at both places. Fast & courteous ! Thank you !
DONALD M.Very helpful… offered to help with preparations in any way needed.
Jeff P.Light didn't work couldn't really use trailer was a waste of money
Jeremy S.Fast friendly service here!
Steven C.A+++ ALL AROUND..
HARRY S.I booked a 10foot uhaul and was on time to pick up. Uhaul was not there because previous renter had not return yet. I had to end up going with a 20 ft and was not compensated at all. While renting the uhaul I reserved an appliance dolly and they had none for me to get. I had to call around to friends and family to search for one. This moving experience was the worst and will not go thru uhaul again. Will not recommend either. I just looked at my receipt and had to pay more for something else than what I reserved. Not happy
angela H.A++
Shelly J.very efficent and knowledge
Sue R.I will be renting again in the near future
BRANDON K.Sort of took long to check out due to cell phone/internet service cutting in and out on their phone app.
Raymond W.Perfect day. Perfect size. Only took one trip. Dan was phenomenal at customer service
Carolyn A.Good people
George W.Very good experience. Quick and easy.
Steven M.Had problems with uploading pics of my DL. Good idea though.
Kenneth W.I already have recommended it to a friend
REX M.Not a thing! Excellent experience all the way! Was extremely helpful and professional!
Very attentive staff and great service.
Chad M.Reserved online and will never do again. Did not reserve as “in town†but ended up a lot higher charge because contract was written as so. Also had to take truck back to origination rather than closer drop off. Disappointed in UHaul this time!!
Joshua W.staff was very helpful
Sue R.The truck was full of trash, the key didn't work well and it was difficult to check in.
Monica A.