Customer Reviews for Route 3 Self Storage
(Distribuidor de U-Haul del vecindario)

345 comentarios

9300 Rte 3   Saint Stephen, NB E3L4X5

(506) 466-2810

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 8/2/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(506) 466-2810

9300 Rte 3
Saint Stephen, NB E3L4X5

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 8/2/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER LOUISE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

IAN B. 
Clasificación:
5.0

Top shelf, the attendant acted like the owner in care and service. if he was not the owner then the owner has hired well.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLBY JOHN B. 
Clasificación:
1.0

After hours experience was horrible...will never recommend to anybody...a nightmare...definitely will write 1 * reviews everywhere I can. Was fully booked 24 hours ahead and toked us almost 2 hours to get the key the next day ....worse exercise ever ...never again

SIDNEY HARRIS T. 
Clasificación:
5.0

Route 3 self storage is very clean and has very high standards. Their staff went out of their way and contacted me to make sure I had no problems.

Michael Troy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kadeem Sinclare A. 
Clasificación:
3.0

From: Darrell [mailto:wearedb@nbnet.nb.ca] Sent: May-11-21 1:23 PM To: 843006_AFM@uhaul.com Subject: FW: U-Haul Contract 93532377 SECOND REQUEST From: Darrell [mailto:wearedb@nbnet.nb.ca] Sent: May-03-21 8:47 AM To: '843006_AFM@uhaul.com' Subject: Trailer rental 4x8 Bathurst to Bayside I rented an identical trailer and returned on April 24, 2021 and was allowed 3 days. This one only 2 days. Is this an arbitrary decision? Regards Darrell Darrell B Weare CPA CA CPE

Darrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN SARAH J. 
Clasificación:
5.0

Great service, very accommodating and friendly - a good experience, thank you.

john G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLI M MCINNIS M. 
Clasificación:
2.0

The alignment was severely misaligned. The vehicle constantly pulled to the side. The "check oil" light came on with a warning that the oil was only at 10%. The staff did not care when I told them - it was the end of their day, so they thanked me for telling them about their negligence and billed me on Monday. The floor heaters did not work - my feet were literally numb for the entire drive. I forgot to mention this at the time as I was pissed off and trying to take the high road. I reserved a vehicle, but still had to call the afternoon before to make sure they didn't rent it to someone else. Embarrassing and dangerous level of service. The alignment being so out of whack could have been disastrous for a less experienced or or less attentive driver. There clearly needs to be a safety review at this establishment. I'm happy to discuss further to ensure this type of situation doesn't happen to someone else. Thanks for reading but no thanks for the experience, Adam Ganong 506 292 1114

ADAM PHILIP G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

wet seamless and wasy

LARRY W F. 
Clasificación:
5.0

Keep doing the same

william B. 
Clasificación:
4.0

A 10' truck was booked Sept 18 for Oct 25, however 3 days prior, U-Haul notified us that we would be getting a 15'. This longer vehicle posed a parking and manoeuvring problem for us at our residence, causing us to load items using our own dolly and the truck ramp which involved more lifting and lowering and pushing of items which was difficult for us as we are seniors. The original plan had been to back the 10' up to the level deck at the rear of the house. Due to the distances and time involved to drive to other U-Haul centers, going to fetch a 10' truck at another depot was not an option. We also expected either unlimited mileage or at least some grace mileage included since it was a round-trip rental. The speedometer was in miles per hour only, which made keeping to the speed limit a problem (in Canada we go by km per hr) and there was no cruise control. Because the rental company is not open on Saturdays or Sundays, we had to rent on a Friday and return on Monday for a total of $496. Whenwe received the phone call telling us we would be getting the 15' truck, the question was posed "why? as we had seen one sitting on the lot all the previous week?" and we were told, "someone in St. Stephen needed it" ... we thought booking the truck well in advance would have given us priority, but I suppose U-Haul saw it could make more money by renting us the longer truck to go to Sussex, NB and back. Since customer satisfaction doesn't seem to be at the fore front of U-Haul's operation, we were actually surprised you even wanted a review from us ... for all the good it will ever do us, we almost didn't write this review because it is doubtful we will rent again from U-Haul in the future.

william V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN B. 
Clasificación:
5.0

Stacey was excellent to deal with!!!!!!

DEBBIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris J. 
Clasificación:
5.0

Staff there is super patient and helpful. We are first time trailer users and he went thru all the ins and outs for us. Really appreciate it.

vivian P. 
Clasificación:
5.0

it was great

BEV V. 
Clasificación:
5.0

Excellent service in Saint Stephen.

Grant D. 
Clasificación:
5.0

Stacy was extremely helpful and professional in assisting me with the trucks. ¡Gracias!

GORDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dragutin V. 
Clasificación:
5.0

The knob was missing on the driver's side window crank and the window whistled on the highway.

Adam K. 
Clasificación:
4.0

not much

ROBERT W. 
Clasificación:
5.0

Great service. Able to get the size of truck that was needed.

gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Excellent to deal with and forest equipment.

Matthew W. 
Clasificación:
4.0

Gracias

Stephanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL K. 
Clasificación:
5.0

nice equipment,good rates and we are very happy

DAVE D. 
Clasificación:
5.0

Nothing, very friendly professional Service and answered all my questions.

Gary I. 
Clasificación:
1.0

the complete rental was terrible !!!!!

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
4.0

Really Amazing People helped me 100% Will recommend

ADAM A. 
Clasificación:
5.0

Very good service

Stanimir P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

All good, friendly and knowledgeable staff

GERALD I. 
Clasificación:
5.0

The owner was most accommodating in my situation and very personable. Would highly recommend this location and service to others.

stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie C. 
Clasificación:
5.0

The location of the uhaul company was fine, but dealing with the reservation online and by phone was totally ridiculous. It took very close to two hours to finalize my reservation and get the key to the truck. I was told initially that I did not need to create a uhaul account on the website... just to call the number the morning of the move and they would walk me through it. I called the number that morning and was told I needed to create an account. Then it took the two hours to get it finalized. This held up the people helping me load the truck. I even lost one helper due to their available window to help me. I told the person on the phone that I would appreciate a discount for the time I lost. She said a manager would be in touch with me, but one hasn't reached out to me yet. I am not impressed with the uhaul service at all!

ELISSA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

allan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark O. 
Clasificación:
5.0

Nothing. I have no complaints about my experience with this location...

JASON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara L. 
Clasificación:
5.0

nothing. it was all good.

GORDAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale M. 
Clasificación:
4.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGUS C. 
Clasificación:
4.0

Just cleaning out the space in our garage so we could keep the car in there in the winter. Short move to storage unit. Good service, this is our second use of U-Haul this month.

john C. 
Clasificación:
5.0

Quick and painless Thank you

gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

olesia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

william V. 
Clasificación:
4.0

I have to give a shout out to another location.. in Saint John on millidge ave. I tried to rent a trailer but it turned out my hookup wasn't working but the guy there really was helpful in trying to get it to work.. great friendly service for sure.

mark C. 
Clasificación:
4.0

I great experience. Thanks for the use of the truck. We managed to move all furniture and materials for our grand-daughter and her husband from Saint Andrews to Saint John. A great family experience.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

troy M. 
Clasificación:
5.0

Honestly, from my experience I would not hesitate in recommending this location. The staff was exceptional in every way,very accommodating in all aspects.Very happy.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLI M. 
Clasificación:
5.0

Service was easy and quick.

gary L. 
Clasificación:
3.0

The "right equipment guaranteed" is NOT an accurate statement. I ordered a 15' truck because the 10' truck was not available at this location. The day before we were scheduled to pick it up, I was told only 26' trucks were available at this location. This should have been noted when booking the truck, I would have booked elsewhere. Bigger truck, bigger gas bill, truck was only half full, floor only, nothing stacked. I was assured that the mileage was plenty from start to finish including the return location. It was not. This was a move only in Canada of 1 senior citizen. Mileage was through the US and not Canada and they charged the senior more mileage. Public, find another company to use, there is more than just U-Haul out there.

Heather R. 
Clasificación:
5.0

Dave & crew are #1

fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENNARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felipe C. 
Clasificación:
5.0

Good experience.

JOEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
3.0

The process of picking up and returning was excellent as well as the representative, however the trailer leaked through the roof and the point of the trailer was to both transport and store antiques out of the elements. Very disappointed that I wasn't made aware of the leaking roof. Had it not poured Sunday morning for 5 hours this would not have been an issue- however it did and it was. Everything else was A-1 and would be deserving of a higher rating - however a leaking roof is a big deal for a moving trailer.

COLBY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STACEY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

toni P. 
Clasificación:
5.0

Nothing. Went very well.

PAT W. 
Clasificación:
2.0

I live Saint John and this a 75 drive one way to pick the cube van.

Troy R. 
Clasificación:
5.0

EXCELLENT CUSTOMER SERVICE!

RICHMOND T. 
Clasificación:
5.0

The sales associate was VERY helpful and I could not have asked for a better experience

RON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

shailer S. 
Clasificación:
5.0

Good people.

BROCK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Super service :) thank you

Keith T. 
Clasificación:
3.0

Even upon making reservation weeks before, was told to keep checking in to see if my truck was still available come the time of my move. Other than that the staff and pick up was fine.

Amyleigh U. 
Clasificación:
5.0

El cliente no dejó un comentario.

glenn G. 
Clasificación:
5.0

No issues. Great people to deal with.

JOEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
1.0

U-Haul is the worst experience of my life. I do not recommend them to anyone. Did not get the truck I reserved well in advance, someone in U-Haul thought they were smart. Made to go to distant pick up location. I have logged a complaint, and this is 3 days since complained, no one has got back yet. I will surely escalate this to any extent that I need to, because it is absolutely unfair, and non nonchalant. Please do not risk your move by coming to U-Haul - they will mess you up big time, and say they can't control what happens to a truck in use by someone else. Go to a reliable company that will look after you and ensure you get what you requested, from where you want it, and when you want it. U-Haul is a no go company.

Wahab S. 
No se han enviado comentarios para esta ubicación.

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