Customer Reviews for Route 17 IGA Express
(U-Haul Neighborhood Dealer)

230 reviews

4147 Madison Pike   Covington, KY 41017

(859) 356-3375

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(859) 356-3375

4147 Madison Pike
Covington, KY 41017

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

customer friendly

RICKEY K. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Very good customer service and easy transaction.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Staff was very pleasant, friendly and very helpful!

ERIC O. 
Rating:
4.0

Customer did not leave a comment.

Anie M. 
Rating:
5.0

Customer did not leave a comment.

NIKUYA Q. 
Rating:
5.0

Quick, efficient and friendly service. I would definitely recommend this location to anyone looking to rent a UHaul.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

FAISAL K. 
Rating:
5.0

Great friendly local service!

Jeffrey S. 
Rating:
5.0

Service was excellent in every way. Agent was incredibly pleasant and helpful. No suggestions for improvement.

RICKY S. 
Rating:
1.0

Had to wait while staff also was cashier for gas station and grocery store. Didn't have 26 ft truck I reserved and overcharged me when I took Back truck. Charged for 6 gallons of gas and I have a receipt where I filled the gas back up. Still has a hold of 87 on my card. Very shady.

jackie M. 
Rating:
4.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Everything went smooth with pickup nothing bad to report.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Miriam G. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

Took uhaul to storage unit, unloaded it. Went to leave and the truck wouldn't start. Had to wait 2 hours for someone to come fix it.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Skyler S. 
Rating:
5.0

Very professional

ELIZABETH B. 
Rating:
5.0

Great customer service...good clean truck

William G. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Troy H. 
Rating:
4.0

Got very good support

Donald J. 
Rating:
4.0

Staff were great at Beechgrove Self Storage for making my reservation and at IGA where I picked up/returned equipment

Eryn J. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

RIGHT BRAKE LIGHT WAS OUT

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer service was excellent!

Ron V. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Would not recommend Uhaul do to previous experience at pick up location. Drop off location seemed okay.

Gary M. 
Rating:
5.0

The service and pickup/drop off was excellent. It was quick and very easy to do. The only issue I have was with the actual trucks. I've rented twice from 2 different locations and both trucks did not drive smoothly. They would often rev to much before switching gears. This would make the drive less than ideal and one of the doors didn't close all the way. The overall service and people I dealt with was great but please do more to maintain the trucks because they both felt like they needed some work.

Kyle Y. 
Rating:
5.0

Customer did not leave a comment.

Dewayne P. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
3.0

Highway robbery. Didn't have a car tow, I had to drive an hour to get the truck, then I was charged for going over mileage when there was NO WAY. 2/10 wouldn't recommend

Tori W. 
Rating:
5.0

I rent a van once a year there for a golf outing and never had a bad experience.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

KALPESHKUMAR P. 
Rating:
5.0

Super service; extremely helpful and efficient

Linda M. 
Rating:
5.0

I greatly appreciate the effort made to extend out reservation by a day when we desperately needed it… thanks so much!

Brad A. 
Rating:
5.0

This was an overall very pleasant experience

Dan S. 
Rating:
5.0

Very good service

Barry S. 
Rating:
5.0

Truck was in great shape. Customer service was awesome. 10/10. Thank you Route 17 IGA Express!

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
5.0

Great customer service! My vehicle had to be replaced by this location and they went above and beyond the call of duty to make sure that I was satisfied. Thank you so much..

Mark A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

The gentleman who checked me out really helped me and actually saved me money! Highly recommend!

Jesse K. 
Rating:
5.0

This was my first time using this location. I most definitely plan to use this location again the people are nice and friendly This is the best experience I have ever had with uhaul

Daphne C. 
Rating:
5.0

Customer did not leave a comment.

Wanda J. 
Rating:
5.0

Very helpful and friendly.My only bad experience was with the Uhaul website and communication with Uhaul corporate.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

This location was very convenient for drop off for us. It was only about 5 minutes away. It was easy to find a spot to park the truck. The person checking in was very busy at the time, but she allowed us to give her the key and she checked the truck in later. Uhaul charged us for the wrong amount of extra mileage. I sent in a dispute on their website and requested a refund for the difference. They responded super fast and refunded me within 15 minutes. Overall we had a great experience with Uhaul.

Trina B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Excellent customer service, will recommend. 10/10

Gary B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

Preston P. 
Rating:
5.0

Very Good.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

BOBBY S. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
4.0

The trailer had a light issues. Individual who checked me in could not resolve. I had to drive the trailer to a service center to resolve. Turns out that it was a corrosion issue at the connection of my vehicle that was quickly resolved.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Hiram C. 
Rating:
5.0

This class a location I will go to anytime and recommend it highly very good people helpful help me unload my car from the trailer they clearly saw the chain wasn't fast and good enough underneath at the Nashville location very kind people friendly

RONALD V. 
Rating:
5.0

Very Friendly. Easy Pickup and Return. Thank You

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Just keep doing what your doing. Great service!

Ray S. 
Rating:
5.0

Great customer service when I pick it up and when I returned the trailer back . I was check out in less the 10 minutes and checked back in less then 5 minutes Bob was awesome to work with !!!A+++

Lewis M. 
Rating:
4.0

Drivers side mirror was locked in an unusable position. Right side mirror was fine. I attempted to adjust left mirror but was unsuccessful. I drove it that way but it was very dangerous. Fortunately nothing bad happened. I would advise that you fix left mirror before somebody wrecks that truck.

mark B. 
Rating:
4.0

Customer did not leave a comment.

Tyler J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing. Easy in and easy out.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Busy but good service.

Daniel Wynn R. 
Rating:
5.0

Customer did not leave a comment.

cHRIS S. 
Rating:
5.0

Very polite check in. If I was dropping off another trailer this would be the location to drop at.

slade M. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Very easy access. The people were very nice !

Richard W. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

They were super friendly and got me on my way quickly.

Marcus B. 
Rating:
3.0

Nothi wring with the service I received, but the trailers should have jacks. And the trailer sounds like it's going to fall to pieces every time you hit a bump.

travis A. 
Rating:
4.0

Customer did not leave a comment.

Mauricio T. 
Rating:
4.0

Easy transaction!!

KEVIN W. 
Rating:
4.0

Customer did not leave a comment.

LEON R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

latasha P. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Every aspect excellent.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Danielle P. 
Rating:
1.0

The woman I got the uhaul from started out rude but then chilled and became nicer towards the end. Went to return because the woman said if they weren't busy they would do the paperwork with me when I dropped it off, went to return they weren't busy and the girl refused to help me and told me to put the paperwork and keys in the drop box when I told her the other woman said she would do the paper work with me she huffed and pulled out her phone and said let me see if I can. I told her Nevermind because it was obviously a giant inconvenience since she had NO ONE in the store but the other guy behind the counter. So I drop them in the box and received and email and a call from uhaul because they didn't check it back in. Worst uhaul experience ever.

Jordin R. 
Rating:
3.0

Location is badly understaffed.

John D. 
Rating:
5.0

our experience was better than we would have expected,based on previous rental attempts at another location a few years ago. It was fast, easy and met our needs.

Theresa S. 
Rating:
5.0

Bradford was great very professional customer service!!!

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
No reviews have been submitted for this location.

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