El cliente no dejó un comentario.Marcie H.
Customer Reviews for Route 17 Express Marathon
(U-Haul Neighborhood Dealer)
Covington, KY 41017
Servicios en esta ubicación:
- Mon–Sun8 a. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Russ R.
El cliente no dejó un comentario.Matt W.
El cliente no dejó un comentario.Christopher F.
Great customer service, fast and efficient!George E K.
No improvement needed. Very professional and accommodating. I will use this location again. Very convenient. Thank you. Caroline SchellCaroline J S.
El cliente no dejó un comentario.Amber G.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.Dana S.
The uhaul truck smelled like pot, it was very strong.Georgia P.
The lady who processed is in and the man who processed us out were awesome! Great people and quickly settled our account.Linda C.
El cliente no dejó un comentario.kEITH W.
I paid for a specific size truck. Of course we get there and they do not have that size! I was never given a credit & I have been watching. So unprofessional.Mikella C.
This experience was the best possible. Very quick and easy pickup/drop off. The employee was very friendly and helpful. Would highly recommend to anyone. ¡Gracias!Ryan S.
Nothing. Staff was friendly, informative and helpful.Dane D.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.HAMILTON B.
Keep doing what you do.john S.
Don't promise such cheap prices. Tell customers up front about the gas policy and the timing policy so they don't get screwed over in the middle of an already stressful time.Carly K.
El cliente no dejó un comentario.DAVID B.
I think the gas station needs more employees as it was busy at the time and hard for them to get away from counter but as far as how uhaul is I always prefer the serviceDarin P.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Ryan T.
El cliente no dejó un comentario.Larry D.
Staff was great, experience was good.Tony G.
Servicio al cliente de excelencia.Mary Lou W.
El cliente no dejó un comentario.Jerome P.
the personnel were all excellentJOHN B.
El cliente no dejó un comentario.CLEvE S.
El cliente no dejó un comentario.Rob S.
El cliente no dejó un comentario.Diana N.
The equipment was well maintained and the person at the desk was friendly and professional. I would use this location again.Jana S.
El cliente no dejó un comentario.Eric J.
The U-Haul is the most buggy app I've ever used, it needs a complete overhaul as nothing seems to upload properlyStephen B.
The after charge seemed pretty high. Upfront I paid for 20 miles, rental and $14 insurance. I drove 17 miles and did not get gas. After returing the truck I expected to be charged gas minus the 3 miles we didn't use. Instead they tried to charge $44.00. Pretty confused.Christina K.
El cliente no dejó un comentario.Haley V.
Staff at location were very helpful and friendly.Melissa S.
El cliente no dejó un comentario.Meredith L.
El cliente no dejó un comentario.Steve H.
Better parkingGriffin G.
El cliente no dejó un comentario.Tony P.
Asked where to drop off and was greeted and welcomed. Assisted in the drop off and inspection and all was well. Closed out the drop off. Great experience!!!David B.
El cliente no dejó un comentario.Penny H.
Friendly, professional and made renting easy. Highly recommend!michelle H.
El cliente no dejó un comentario.Tom H.
This location was great due to manager staffing location.john S.
El cliente no dejó un comentario.Vince O.
El cliente no dejó un comentario.Dustin R.
Great customer service and convenient.Terry H.
Good placemason M.
El cliente no dejó un comentario.Courtney S.
El cliente no dejó un comentario.Suzanne G.
2nd time renting a cargo van here. The service the staff gives is great. Vehicles always seem fine mechanically. Both times however there have been empty drink bottles in the vehicles and it seems like i am the only person that sweeps or vacuums the floor and seats of the vehicles. Other than that this place is greatMichael D.
Very easy transaction and extremely helpful and nice staff at Er 17 IGA expressDavid M.
El cliente no dejó un comentario.Michael S.
Great staff at this location! Very friendly and helpful. For this rental, I tried to do the check-in using the app as well as the link in the email I received but links did not work. No big deal but had to do the check-in at the store.Scott P.
Nothing. Everything was perfect!Barbara L.
I would not recommend a morning pick up because it's a gas station and it was very busyDeana C.
It was perfectly acceptable for me, but it was a very small gravel driveway at an old dingey out of the way convenient store.Michael M.
El cliente no dejó un comentario.Effie F.
El cliente no dejó un comentario.Heather M.
El cliente no dejó un comentario.Matt P.
El cliente no dejó un comentario.Tina S.
Great people Great serviceDOUGLAS R.
El cliente no dejó un comentario.Franklin R.
Everything was greatJohnnie G.
Pick up was a breeze. Drop off on the other hand was far from what I am used to. I felt like I was inconvenience the rep to check their truck, refund a dolly charge and get a printed receipt. Will probably rent elsewhere moving forward.Ricky M.
Don took such good care of us after another U-Haul dealer ran into a problem and didn't have the truck we reserved. I was completely confident that Don would make the rental happen for us because he was working like it was his problem. He saved the day! Thank you!Julianne P.
Stop using the word â€œreserveâ€ if you won't hold a truck for me. I was forced to change locations due to availability before the date I needed it. No problem. I then couldn't pick up at the new location because the truck wasn't there. How was it able to fall through the cracks? You should know where your equipment is and give updates before you screw over customers. I waited 70 minutes on hold while my fiancÃ© was able to beat me in queue due to the fact she chose call back. How is that possible? Your first associate could not speak over the tone of a whisper and found my need for help a bother. The first associate connected me to another which had the audacity to throw it in my face that I chose to prepay when I complained that the reservation was not honored. U-Haul is lucky that the rain was slow to arrive and the staff at the Route 17 IGA gave such great service. U-Haul needs to get its customer service on track because this was hell.Kyle D.
El cliente no dejó un comentario.Donavon H.
Very friendly & helpful staff . Thanks!Andrew S.
El cliente no dejó un comentario.Buffy C.
El cliente no dejó un comentario.Emily M.
It was at a gas station, which was very convenient for refueling the truck.Colton G.
Let the customer know ahead of time about the tire monitoring system light always being on. I was wondering about it the entire time.Michael M.
El cliente no dejó un comentario.John K.
Have the supplies that were reservedGregory C.
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.Rose S.
Was totally happy with service & equipment.Dave B.
Very easy to rent and the person who helped us was very nice and knowledgeable.Melissa F.
Very polite and prompt. Much appreciated, job well done. GraciasJennifer D.
I always rent my uhaul from this location. The device is always greatNicole C.
El cliente no dejó un comentario.Nathan L.
Leanne was great informed, cared and did a great job.Barry C.
El cliente no dejó un comentario.Michelle W.
The lady who was there when I picked up the trailer was very rude and unhelpful. Had the trailer blocked in and told me she couldn't leave the register, that I would have to figure it out. Had to lift the tongue and pull the trailer out by hand over a curb. Then she tried quoting a different price and argued that I had to take the insurance on it. Won't be using this facility ever again.ANDREW C.
El cliente no dejó un comentario.Anthony C.
El cliente no dejó un comentario.Shawn L.
El cliente no dejó un comentario.Julie N.
El cliente no dejó un comentario.Derek C.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.JESSE W.
Great experience! Staff was super friendly & very helpful. Nothing to complain about at all!Dave E.
El cliente no dejó un comentario.Kenneth N.
El cliente no dejó un comentario.JESSE W.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Nicholas M.
El cliente no dejó un comentario.Melissa M.
Generally a pleasant experience. The vehicle was clean and in good working order. The manager was friendly, the check-in was smooth and uncomplicated. The one negative was this: I was told that the gas tank was full, and it was so indicated on the contract. I drove the van 26 easy miles with a very light load. When I returned the van and filled it up, it took 6+gallons of gas. That would make a bit more than 4 mpg. It didn't take a quarter of a tank to drive 26 miles. By my calculation, this added about 25% to the real cost of renting the van beyond the gas that I used. My humble offering would be to send the vehicles out with a genuinely full tank and expect it to be filled at the pump on site when returned. Then there is no question about how much gas is required. Just a suggestion.THOMAS N.
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