Customer Reviews for Rotts Towing & Storage
(U-Haul Neighborhood Dealer)

171 reviews

3050 S Hwy 17   Garden City, SC 29576

(843) 651-3694

Office Hours

  • Mon-Sun: 12 am–12:30 am
Special Operating Hours
  • 3/28/2024: Closed
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Show All Hours

Services at this Location:

Contact Us

(843) 651-3694

3050 S Hwy 17
Garden City, SC 29576

Services at this Location:

Office Hours

  • Mon-Sun: 12 am–12:30 am
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
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Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Michael Shamblin 
Rating:
1.0

Customer did not leave a comment.

Michael Leblanc 
Rating:
5.0

Customer did not leave a comment.

Josh Garnham 
Rating:
4.0

Customer did not leave a comment.

Jasmine Hines 
Rating:
3.0

I returned when they were closed so I don't have an opinion

belinda church 
Rating:
3.0

Checked in after hours by phone... convenient location for me

belinda church 
Rating:
5.0

Customer did not leave a comment.

mark snyder 
Rating:
1.0

The drop box was on the side of a dilapidated building that looked like it had not been used in years. There was no clearly marked area to park the vehicle.

BRYAN MERCER 
Rating:
3.0

The location and address listed did not match up to exact location of lot using GPS and had to call the business owner to find exact location.

Warren McSweeney 
Rating:
5.0

Customer did not leave a comment.

JAMESEDWARD DEVIERS 
Rating:
5.0

Nothing. The manager their was very helpful and friendly and professional

Kevin Wilburn 
Rating:
2.0

Discovered ants In the cargo area when I went to begin loading. I sprayed at both back corners and across the back where the door comes down and they were traveling. When we went to unload several days later ants were all over our contents, the worst being on a queen side mattress. Remote check in was not easy. Truck was in an Unmanned lot where the grass was a foot tall. Had to call the support number to get checked out. The wait time was probably 15 minutes. This all was very frustrating as I had packers waiting at my house. The person from u-haul that we were able to speak to was very helpful But it still took 20 minutes or so to get thru the process. All in all we arrived at the lot minutes prior to 2 o’clock and didn’t leave the lot til almost 3 o’clock. This was not the location I requested but was changed by the operator to another lot.

Francis Leonard 
Rating:
4.0

We were told to pick up our blankets (36 prepaid) and the appliance dolly at another location. We under serious time constraints. Upon arriving they had no idea what we were talking about, no blanket, no dolly. We finally found another UHaul in area to accommodate us but we should have never had to go on that wild goose chase, This was my only, but significant, disappointment.

Robert Minor 
Rating:
3.0

Customer did not leave a comment.

Erich Franck 
Rating:
4.0

Whole process was very easy.

Cheryl Defalco 
Rating:
3.0

Read previous comment

BRANDON SCHULTZ 
Rating:
3.0

Stopped in at location to check their operating hours. The person said we could use the "online" return to return vehicle since we had a couple of days left on our agreement and they would then be closed. The "online return" is NOT user friendly!!!

Stephen Damico 
Rating:
5.0

Customer did not leave a comment.

ALBERT GREEN 
Rating:
1.0

It looks like a place you would go to dump a body. They also have other none uhaul trucks that they look like they rent out at that location. The phone number on paperwork didn’t match the business.

Teddy Kohn 
Rating:
4.0

Customer did not leave a comment.

Gary Carnahan 
Rating:
5.0

The owners are awesome and extremely professional. UHAUL as company and there policies, I dislike and think need changing.

Hal Moon 
Rating:
5.0

Customer did not leave a comment.

Thomas Adair 
Rating:
5.0

Customer did not leave a comment.

BARBARA MAYNARD 
Rating:
3.0

the roof leaked and trailer was dirty

ROBERT HARGIN 
Rating:
5.0

Customer did not leave a comment.

Matt Hart 
Rating:
5.0

Customer did not leave a comment.

Glenn Cherry 
Rating:
5.0

Customer did not leave a comment.

Charles Foote 
Rating:
5.0

Customer did not leave a comment.

james springs 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Schwartz 
Rating:
4.0

Customer did not leave a comment.

Michael Lufsey 
Rating:
5.0

Location is hard to get in and out of...a lot going on and a lot of trucks on property.

Lynn Plummer 
Rating:
1.0

I was given 2 extra days at no charge at the pickup location but was charged for them at the return location. I have been unable to get anyone to respond and I been to this location more than once and have never found anyone there. I have always been very happy with uhaul in general but this location is the worst and has disappointed me with uhaul.

Ron Mildenstein 
Rating:
5.0

Customer did not leave a comment.

kelly gibson 
Rating:
5.0

Customer did not leave a comment.

Shelly Green 
Rating:
5.0

Customer did not leave a comment.

PALMETTOS OF GARDEN CITY 
Rating:
5.0

Customer did not leave a comment.

Frank Templeton 
Rating:
4.0

Customer did not leave a comment.

Ray Lepine 
Rating:
4.0

Customer did not leave a comment.

Deborah Clewell 
Rating:
5.0

Customer did not leave a comment.

David Lamana 
Rating:
4.0

Customer did not leave a comment.

CHARLES TOMBERLIN 
Rating:
5.0

The address given for drop off was incorrect.

James Montgomery 
Rating:
5.0

Customer did not leave a comment.

ed coles 
Rating:
5.0

Customer did not leave a comment.

Tim Green 
Rating:
5.0

Customer did not leave a comment.

CRAIG KURASKA 
Rating:
3.0

my uhaul was completely infested with ants. I could not do anything about this because I already had to pick it up esrly because they were closed on Sundays which does not make much sense given that most people move on the weekends. The ants infested my belonings, ruining at least $200-$300 worth of stuff as well as making my 5 hour drive unbearabe and covering me with bites.

ashley haller 
Rating:
3.0

Customer did not leave a comment.

PAIGE STAPLETON 
Rating:
4.0

Make the price more reasonable for short time and distance use. I only used the truck for 24 hours or less and the mileage was low. I believe that the price could have been a little less.

Daniel Miller 
Rating:
3.0

Customer did not leave a comment.

GEORGE GABUDBA 
Rating:
5.0

Customer did not leave a comment.

Bernie Stasulli 
Rating:
5.0

Customer did not leave a comment.

Clark Buxton 
Rating:
4.0

Had a very difficult time finding it in our new home location.

Dennis Brecka 
Rating:
3.0

Customer did not leave a comment.

Vinh Doan 
Rating:
5.0

Very fast and easy drop off. Super friendly people

Anthony Feliton 
Rating:
2.0

The wires were stripped on the uhaul trailer and it blew out the fuse to my vehicle for the trailer turn signals. The location said that they were not responsible for the trailer maintenance and I would have to handle it with uhaul if I wanted it fixed. I am very dissapointed with uhaul for the unmaintained trailer wiring and the dealership for not finding an acceptable solution.

JOHN COWARD 
Rating:
3.0

Customer did not leave a comment.

Fred Reynolds 
Rating:
5.0

I fill like this place bent over backwards to accommodate me! They were an awesome group to work with! I asked to delay the pickup due to a schedule change and they allowed me to do it! You could not ask for better customer service!!! AAAAA+++++ rating!!!!

Mark Jones 
Rating:
5.0

They were not at the location but allowed me to drop it off at a satellite site. Customer Service Rep was very knowledgeable and told me exactly what to do. They even called me on Monday morning to let me know that it had been checked in.

Mark Jones 
Rating:
2.0

Customer did not leave a comment.

DANNY GROOM 
Rating:
3.0

Customer did not leave a comment.

GERRY PERKINS 
Rating:
5.0

Good job and great service

JOHN WEYANT 
Rating:
5.0

Customer did not leave a comment.

VANN PENNELL 
Rating:
4.0

Customer did not leave a comment.

Robin Worrell 
Rating:
5.0

Change nothing

jhon frietas 
Rating:
5.0

Customer did not leave a comment.

David Burns 
Rating:
4.0

Customer did not leave a comment.

RAY KIRBY 
Rating:
3.0

Location on web site not actual location, it was overflow

Gary Whitaker 
Rating:
1.0

when picking up Uhaul the owner of the store was very timid towards me and accused me of falsifying my rental because the price he saw for the reservation was incorrect. told me I would not be walking out of his location untill he figured out what I was doing. very rude, unhappy and made me feel like a criminal. very unhappy to get treated this way, I have always been loyal to uhaul and will be considering other companys in the future.

robert kimball 
Rating:
3.0

Assistance to attach was provided although not cheerfully. Provide the lock for the trailer closure.

PETE FORTTREL 
Rating:
5.0

Great service. Very helpfully and friendly

William Jarae 
Rating:
5.0

I kept trailer longer than the agreement. I called them to update the status of the trailer. Always very understanding and worked with me to make my life much easier. Good folks

Allyn Carlson 
Rating:
3.0

Customer did not leave a comment.

JOHN SHUMSKY 
Rating:
5.0

Customer did not leave a comment.

denny hayworth 
Rating:
5.0

Customer did not leave a comment.

PAUL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

PAUL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
1.0

The starting mileage on the truck was 40 miles more than what the paperwork indicated. As a result I had to pay extra for those miles that I did not even drive. I am extremely upset by this locations poor record keeping and the added expense they caused me.

KRISTEN NAYLOR 
Rating:
5.0

Customer did not leave a comment.

myra winchester 
Rating:
3.0

I could not get my free month i am very upset

corinna miranda 
Rating:
3.0

Customer did not leave a comment.

Shannon Williams 
Rating:
5.0

the people at this location are great, have rented from then many time never had anything but good things to say about them. I WOULD RECOMMEND TO USE THEN ANYTIME

JIM VARCADIPANE 
Rating:
5.0

Customer did not leave a comment.

Lewis Yokum 
Rating:
3.0

Customer did not leave a comment.

Roger Cobb 
Rating:
5.0

Customer did not leave a comment.

heather teams 
Rating:
4.0

Customer did not leave a comment.

Michael Wolterman 
Rating:
5.0

Customer did not leave a comment.

samuel casey 
Rating:
5.0

Customer did not leave a comment.

Steve Terry 
Rating:
5.0

Customer did not leave a comment.

Anthony Diaz 
Rating:
5.0

Great experience, only one issue. The address identified on the contract was an overflow lot which made me go to a second location. It would be good if this was corrected for future renters.

James Cote 
Rating:
5.0

This is not the address I drop off

ALVIN LILES 
Rating:
4.0

Place was tight to get in. Not much parking

Jerry Baseel 
Rating:
5.0

Fast, friendly service

Gerald Alaimo 
Rating:
5.0

Customer did not leave a comment.

kathleen vail 
Rating:
5.0

Customer did not leave a comment.

Sara Upchurch 
Rating:
5.0

Customer did not leave a comment.

ROBERT NEMETH 
Rating:
5.0

Customer did not leave a comment.

Nancy Jones 
Rating:
5.0

Customer did not leave a comment.

Charles Harvey 
Rating:
5.0

Nothing really. Uhaul Company should get the right address on file. GPS took us to their second storage lot instead of their office to turn in the trailer.

Virgil Underwood 
Rating:
5.0

Wayne was awesome Great experience!!

DAVID BAKER 
Rating:
5.0

Customer did not leave a comment.

Robert Kane 
Rating:
5.0

Staff very friendly and helpful. Thank You so Much!!!!

Aaron Wright 
No reviews have been submitted for this location.

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