Customer Reviews for Rotts Tire Auto Service
(U-Haul Neighborhood Dealer)

1,327 reviews

11790 Hwy 17 Byp   Murrells Inlet, SC 29576

(843) 357-6123

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(843) 357-6123

11790 Hwy 17 Byp
Murrells Inlet, SC 29576

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRUCE S 
Rating:
5.0

Customer did not leave a comment.

COREY K 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
3.0

Maybe approval process a little more simple.and quicker

Edward M 
Rating:
5.0

Customer service here was above beyond exceptional here. Will most definitely like to use this location in future rentals.

Russell T 
Rating:
4.0

I have used this location before and they have always been good

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Excellent. Pickup was easy.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Thom O 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Owners are very nice.

KIM W 
Rating:
5.0

Customer did not leave a comment.

Brad D 
Rating:
3.0

I was sent last minute to this location, not my requested pickup place.

Scott G 
Rating:
5.0

Customer did not leave a comment.

Mike R 
Rating:
5.0

The Ford truck I rented could use a front end alignment and the steering wheel could stand a cleaning. I was very pleased with using this truck for my moving needs.

GARY N 
Rating:
5.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

KELLY M 
Rating:
5.0

Easy pickup and drop off at this location. Priced right, and the customer service and friendly attitude of the staff made the experience very simple and pleasant. I would not hesitate to recommend this location for your local rental needs. Five-star all the way!

ROBERT K 
Rating:
4.0

People are really nice

KIM W 
Rating:
5.0

We always return to Rott’s Auto to rent your vehicles and trailers. Great people❤️

RICK R 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
5.0

Rott’s has the best service representatives to work with❤️❤️❤️❤️

RICK R 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

APRIL W 
Rating:
2.0

My containers arrived early, outside my window. I had to call to get my window then call back to say it is too early I need them to wait 30 minutes, i raced ro meet the containers and they were dropped with no one in sight. We could barely get them open because they were screwed with brackets shut that no one told us about. When they were picked up, again I never received a time window but the person didn't arrive for almost 2 hours after I received the text that they were on the way. Communication was extremely poor on this end.

Nicole F 
Rating:
5.0

Customer did not leave a comment.

Marty W 
Rating:
5.0

Our reservation for this truck was changed to another location without notifying us! If we had not checked on it the day before our trip would have been delayed by several hours! Thankfully, the lady at the original site, Murrells Inlet (Rotts Tire Auto Service, helped us and got us back on track. She was wonderful! We are very thankful to her.

Lee A 
Rating:
5.0

It was great. Great people, equipment in great condition.

CARL B 
Rating:
5.0

Customer did not leave a comment.

sharon w 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Bruce P 
Rating:
5.0

Customer did not leave a comment.

Stephen K 
Rating:
5.0

Customer did not leave a comment.

richard p 
Rating:
5.0

Customer did not leave a comment.

ANTHONY d 
Rating:
5.0

Not much.

CARL B 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Susan S 
Rating:
5.0

I would like to comment on how fast, easy and friendly the return process took. Kudos to the representative at this location. She performed the return check in minutes and had us out the door in 5 minutes. Highly recommended - A+++

Paula B 
Rating:
4.0

Customer did not leave a comment.

Christopher R 
Rating:
4.0

Customer did not leave a comment.

TED W 
Rating:
5.0

Customer did not leave a comment.

WAYNE B 
Rating:
5.0

Excellent service from great associates .

Edward G 
Rating:
5.0

Customer did not leave a comment.

Linwood S 
Rating:
5.0

Customer did not leave a comment.

Tracy r 
Rating:
4.0

Customer did not leave a comment.

Dana G 
Rating:
5.0

Customer did not leave a comment.

DONNA I 
Rating:
5.0

Great customer service. Everything went exactly as described.

George S 
Rating:
5.0

Everything was good. Very helpful, quick process. Owner was very nice.

Mindi W 
Rating:
5.0

Customer did not leave a comment.

Tyler C 
Rating:
4.0

Was expecting someone to be ready to load our vehicle on the Transport, but was initially referred to the web site to watch some videos. However, they eventually loaded it for me and charged $20 which was reasonable.

Wade C 
Rating:
5.0

Nothing everything was great

VICTOR O 
Rating:
5.0

The trailer was ready and waiting for me when I arrived. Submitted paper work electronically via my phone which took just a few minutes. He connected the trailer, checked lights and I was gone in less that 10 minutes. Drop off was just as easy. He was with another customer so I backed the trailer in where I picked it up from, & unhooked it. He said he would email the paper work. Simple, fast, and hassle free.

John B 
Rating:
5.0

He was very friendly and explained everything in detail's.

ANDREAS b 
Rating:
5.0

Customer did not leave a comment.

JIM F 
Rating:
5.0

Very friendly really nice people! All good do not change anything.

NICHOLAS V 
Rating:
5.0

Customer did not leave a comment.

Kris H 
Rating:
4.0

Customer did not leave a comment.

vincent c 
Rating:
5.0

Customer did not leave a comment.

Vincent C 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Fast easy process made this a great experience.

Christopher T 
Rating:
5.0

Can’t really think of anything it’s pretty straightforward process and that size truck was a big help for me. And the lady that I dealt with was extremely nice and helpful.

Bob P 
Rating:
5.0

Everything was perfect. The app I was suppose to use to take pictures of truck returned, did not work properly though

THOMAS W 
Rating:
5.0

Everything was great! One of the few times I was able to reserve at the rental site. Corporate 800 numbers always gives people the runaround and they don’t understand the local uhaul dealership inventory management

John D 
Rating:
5.0

Customer did not leave a comment.

Trevor N 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Personnel were very helpful. Wayne dropped what he was doing and helped us back in, park in the correct place and unhooked the trailer for us. The car had shifted on the trailer so that one safety chain was very tight and Wayne crawled under and freed the chain for us. The auto transport trailer is well designed. It pulled smoothly and did not sway. Thank you Wayne.

Donald M 
Rating:
5.0

Customer did not leave a comment.

joe c 
Rating:
5.0

Customer did not leave a comment.

Gregory D 
Rating:
5.0

On point very easy drop off. Friendly staff.

BILL M 
Rating:
5.0

Customer did not leave a comment.

GLENN B 
Rating:
5.0

Customer did not leave a comment.

William o 
Rating:
5.0

Customer did not leave a comment.

ROBERT A 
Rating:
5.0

Very polite, very quick and easy return.

Randolph J 
Rating:
5.0

Rent a couple of spots so people with out rides can leave there car at dealership.

William M 
Rating:
5.0

The owner was super helpful and made the move so easy and less stressful. Rent from this location! It was such a good experience it makes me want to move again! (Well, maybe not, but I’m definitely referring everyone to this location!!) John B

John B 
Rating:
5.0

Julie was very kind & helpful!

David M 
Rating:
5.0

The owners of this business are so friendly and helpful. I use them every time I need a truck! Thank you for all your help!!

Susan H 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Vickie A 
Rating:
5.0

Customer did not leave a comment.

Fred C 
Rating:
5.0

Customer did not leave a comment.

Tayana G 
Rating:
5.0

A great experience !!!!

Alexander M 
Rating:
5.0

Customer did not leave a comment.

Patricia K 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

Fred C 
Rating:
5.0

Lady at counter was very polite. And entire process was quick and easy.

Darla E 
Rating:
3.0

Customer did not leave a comment.

Susan S 
Rating:
5.0

Customer did not leave a comment.

WAYNE B 
Rating:
5.0

Professional, helpful, and quick.

Jim b 
Rating:
5.0

Everyone that works there is friendly and very helpful!!

DAVID W 
Rating:
4.0

Customer did not leave a comment.

Anita H 
Rating:
5.0

All was great

Russell L 
Rating:
5.0

Return took forever because of all the pictures need and the time it took to upload them

DONALD N 
Rating:
5.0

Customer did not leave a comment.

Mike R 
Rating:
5.0

My drop off experience was perfect! The owner was very accommodating.

karl p 
Rating:
3.0

Nothing to do with this particular location, but U-Haul itself. I reserved a 15’ truck to pick up at 9am on Saturday August 11th. I was running late and contacted the location to inform them at which time I was told that truck wasn’t due back until 11:15am. The location owner was fantastic and accommodated me with a 26’ truck for the same price, but U-Haul should not have allowed me to book a truck for pickup at 9am that was not due back until over 2 hours later.

Emily G 
Rating:
5.0

Great service! Very good explanation of using the equipment. Very helpful staff.

Raymond P 
Rating:
5.0

Customer did not leave a comment.

RUTHIE H 
Rating:
5.0

Customer did not leave a comment.

Leo S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Trucks for Sale

    We have the largest selection in the industry!

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