Super friendly people helping at the desk. We have consistently rented from them twice a year for the last 3 years. Our daughter goes to college in Portland and we always have to go up and rent a U-Haul to move her in and then out at the end of the year wouldn't go anyplace else!
lori W.
Customer Reviews for Rose City Self Storage & Wine Vaults
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was overcharged. Charged 2 gallons of gas and I only used 6 miles also the insurance was added without my consent.
Victor G.I was charged for safe trip and I wanted to opt out of it when i made the reservation. can we reverse this charge.
NORMAN P.The truck was dirty when I picked it up and I returned my truck 1 hour early the next morning but they didn't check it in until later that day and it charged me an additional $99. I have proof of when I returned it and have spent 3 hours trying to remedy the situation that the manager assured me would be taken care of last week. I have yet to see the refund back to my card. This has been a colossal waste of my time.
Erin K.Very helpful and professional staff.
Julia D.I think that you need to make it clear what will be charged and lower the cost of gas per gallon if you forget to fill it up. Also I wish this location offered after hours drop off.
Kristin C.Solid guy running the location. Upfront about drop off time and options. Didn't get the dolly I added but I'll let it slide probably wouldn't of have room for it anyway
Kaiden H.Dan was the best U Haul employee there is. So friendly and helpful!! Thanks Dan!
Devante C.got the truck with 1/8 tank of gas. drove total of 9 miles, brought back with 1/8 tank of gas and was still charged $14.00 for gas... Nobody said anything about 17% city tax.
Steven M.This location had the equipment that I needed (appliance dolly) and their customer service was very good. Unfortunately I would have strongly preferred to get this equipment at the location where I reserved it (weeks in advance) instead of having to make an extra stop.
Samuel P.Nothing, the man working there was very informative, respectful, and patient. I couldn't ask for better service.
Kassandra O.The location is a weird spot,but easily found. The manager that helped me was great!
Heather P.Easy process, truck clean and worked as it should. Staff friendly. Thanks!
Jonathan V.These folks are true professionals in every day. They went above and beyond to ensure that I had a van when needed. This is my go to place whenever I need a van for moving stuff around in the future.
Richard J.Staff was professional,friendly, and engaged. Definitely will use this location again when the need arises.
Richard J.Everything went well. But, today I was charged the same amount again. I have a bank statement with both charges to review.
Luisa H.Great job!
MichaelG H.The customer service is excellent at this location. It was a very nice experience. Dan was so nice and efficient. I want to thank him again for calling to let me know I had dropped money in the rental vehicle. I would highly recommend this location.
Edward B.so far my favorite uhaul spot in portland. I rent often and the service here is efficient, well explained and friendly
NORMAN P.I added some moving blankets to my reservation a week ahead of time but found out when I picked up my truck that this location did not have them available. The associate at Rose City said they are a "limited facility" and only had moving blankets available for purchase (even though I paid Uhaul ahead of time). I don't believe I was charged, but it would have been nice to know ahead of time so I could find an alternative
David K.Great location and appreciate everything about the experience. Thanks, Kirk
kevin O.The service was great upon getting the van. The van, however, was very dirty on the outside. The front windshield was so dirty I had to stop at a service station to have it cleaned. Not the end of the world, but would have been nice if it had been a bit cleaner.
LYNN M M.Check in and out on the internet was long and difficult. Questions could have been cleared earlier. Location was under a bridge and internet connection was very poor.
Robert S.We were told misleading information in regards to how to get/return keys and ended up wasting over an hour of our time trying to figure it out.
Jesse G.The location is convenient, and it was easy to park. Picking up and returning the vehicle was easy. I didn't get gas because I was in a rush to get back to my kids, and the charge was fair and worth not getting gas (I only traveled about 15 miles. If you're going far, I recommend replacing the gas. Great, easy experience. I'll definitely use this location for big furniture pick ups again.
SHAWNA S.Lots of homeless tents around the area. Didn't feel safe to leave my car there. U-Haul rep was very helpful however.
Gopinath D.I drove 6 miles and was charged $21 for 4 gallons of gas. That is obscene. Will never rent from uhaul again.
Jason M.We were not given instructions on how to drop off the key after hours. We looked everywhere for the drop off box shown in the link, but had to call uhaul and it took over an hour to get instructions to use this lock box that required a special code. The area where the store is located under a bridge feels extremely unsafe, particularly at night, and we had to spend so much time after an exhausting move looking around for the drop off box while on hold with uhaulâ€" unideal situation. Very unhappy.
Benjamin G.It would be great if The side mirrors was the power kind. The passenger side was hell to get it where I needed it to be. A back up camera option would be nice to have available.
TABETHA S.You all can't control the situation around your location. Everyone was incredibly friendly and helpful.
Josh W.Customer Service representative was very kind and helpful.
NINA MARTA O.The truck was ready to go. Return instructions were clear. The transaction was super fast. Easy!
LEANNEM L.U-Haul listed furniture pads as available for this location, even though the location does not provide them to customers. I added them to my order, and did not know they would not be provided until the night before my move. The location employee was understanding and helpful, but U-Haul website should be updated immediately to resolve this. The location was incredible, but U-haul site not so much...
Kaitlyn M.No return box not clean town
Chloe E.nothing! the service was exceptional and i had no issue whatsoever!
armando L.The guy that helped me was very pleasant and knowledgeable.
Jackson H.Amazing smooth. Will be back next time me or my family needs to move. Uhaul for life
Nathan L.This was actually the easiest uhaul rental I've ever experienced. The people working were great and checking in/out was very easy!
Courtney W.Service was great, pickup and drop off was simple.
Autumn S.No need. Great service.
CRAIG MICHAEL D.Van Gas line had been cut by vandals causing gas to pour out when I filled the van. Parking location was not clean nor very safe. Staff were friendly and professional, I got the move done but having gas pour out from the bottom of the van and then having to drive it could hav been very unsafe.
Stuart L.Nothing! Everything was great! (Especially the gentleman working at the office. He's been there for a while, I had him last time. Super nice!)
Peter R.My problem was not with this location, it was with the total screw up of my reservation thru truck share and the really slow access to customer service
Seth M.This place is the BEST! I'll definitely be back here when I need some storage space. So clean. So helpful. Ready equipment. Outstanding service!
Alyssa O.One of the nicest customer service reps I've ever worked with - thank you! Moving is stressful but picking up the U-Haul van was not.
Jennifer P.The customer service was excellent and the staff was very accommodating when I needed an extension on my rental time.
Shaneka O.Very convenient location. Thank you.
JENNIFER P.Easy to work with staff thank you
robert W.It was scary, being a women, to drop off at night. I was also difficult navigating through the homeless tents.
Lea W.The location and staff was excellent. The app however has serious problems and needs to be fixed. I had to use my boyfriend's phone bc the app just froze repeatedly when trying to take pics of the odometer. There's also no help option in the app, which I needed because the app was supposed to give me a code for the locks to return the key and didnt. Instead, I had to hunt down the number for uhaul help and then spend 25 minutes on the phone until the code could be retreived. The app needs fixing ASAP. The staff at this location is well above bar, as they called me directly to apologize for the poor experience even though it wasnt their fault.
Jennifer L.The windows on my 10' truck were very dirty and it made it difficult to see out of the vehicle. The outside of the truck had a moderate amount of dirt, but the inside of the windows were likely worse.
Seth B.Very easy and the U-haul representative was very professional and considerate.
james R.Very friendly and professional, and quick!
MARK JEFF G.Nothing, the agent at the location helped with checking in, grabbed our keys, and we drove away within 5 mins. The agent on Saturday at 8am was very helpful and very nice. Thank you for the helpful service! The truck was spotless from front to back.
Heather B.The battery died while I was stopped to get gas on my way to return the van. When I called to report this, they said they'd call roadside support for me, but I never heard back from them. I was given a discount for my trouble, which I appreciate, but check your batteries before sending vans out!!
Tracy Z.The guy at the desk made me ask him how he was doing before he would help me
cameron K.I realize it can't be helped but this location is in the middle of a homeless camp and I would not use it again as it didn't feel safe.
Carolyn C.Cleanest Uhaul I've ever used. The person working there was kind. And it's nice that parking is free (for a few hours, I believe).
Branden H.Everything was great. No improvements needed. Just wanted to highlight the excellent customer service and friendliness of the gentlemen working on the afternoon of my visit. Was an excellent experience overall.
Peter R.courteous, professional and quick.
Kyle R.Completely dissatisfied with wait time for the 1800 number and online chat. Had difficulties with pickup verification so logged on the chat and called the 1800 number. Was on hold for 27 mins before speaking to an agent and never got a response after six messages sent on the chat. Time is of essence on a moving day and this slow service and unreasonable wait times were very disappointing.
Lindsay A.Worked with Jason. Excellent customer service. In and out, very easy in spite of it being in downtown Portland.
Susan O.Extremely unsafe location
Taylor R.They were fantastic at this rental location, there is nothing to change!
Gayle B.Super easy and felt very clean, which is huge given the current pandemic
Diego V.