The man who processed us was five-star first-rate at station under Morrison bridge
Christiane D
Customer Reviews for Rose City Self Storage & Wine Vaults
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Good staff, Truck was fine, the only negative which is almost minor is limited space to park car while renting van. Take truck out, hop to car, park in space that was occupied by truck. Reverse when return. Do-able but awkward.
Lynn DThe people who helped me get my stuff together might you all together we're very helpful and both gentlemen were amazing very helpful in everything I needed I really appreciate you all I am a value customer and I will be returning.
Delana SJake is a great employee. Smart, helpful, and knowledgeable. We had an excellent experience with an afternoon rental.
Ted VThe location was in a very unsafe spot. A lot of homeless camps. The uhaul had graffiti on it. The truck it's self made loud screeching sounds when braking. The transmission made a horrid sound when shifting/accelerating. We tried telling the worker this when we dropped off the truck but he brushed it off by saying if it ain't broke we can't fix it. Overall this is the worst experience I've had with uhaul.
Jasmine PTell me all of the charges expected to pay. Nothing was said about milage, gas, etc. it didn't surprise me to pay just would have been nice to know. Very nice to talk with all employees
Dave DI was a little disappointed how far the location was when compared to the offer. In hindsight I would have just returned to the vehicle to the original drop off location. We ended up having to waste time correcting what was offered and were still charged more. I've paid less renting in Eugene and returning to Eugene after driving to Portland. A bit disappointing.
PETER FThe people who helped me there were incredibly friendly and informative! I would highly recommend this specific location!!
Rhianna NEasy fast and friendly
Peter DJohn was incredibly helpful and kind, he made my experience great overall. ¡Gracias!
Kaitlyn HThe service was amazing, friendly and accomodating!
Lisa KVery friendly and helpful staff!
Katherine LThe person I worked with was really nice and helpful. Much better than one of the other locations I have used in the past
Mike CNot having a drop box for the key seems weird, why have us come back the next day when you could have a drop box? Also not this locations fault at all but having an after hours drop off fee but not mentioning that when you reserve your time slot online is obviously a means to scam an extra $20. There's no reason to charge us more for using the truck past 6? It doesn't make sense. The person working the desk here was incredibly friendly and efficient though, nothing on them just wish there was a drop box so I don't have to come back after my work day.
Christian DThe front desk person when I picked up was very friendly and professional. Please shower then with praise and extra money.
Alex Bgreat location. i was charged almost 300 miles for that i didn’t drive. so there’s that. i don’t know what to do. hopefully something comes up in the investigation
Brandon LKind of a weird location under the Morrison Bridge. It's fine, but kind of a pain to get in and out
Stacy TTruck was on empty with a severe gas leak. Couldn't keep gas in it! Huge mess, smelled bad (like gas) and environmental disaster!
Paul CGreat service. Open until 6pm on weekdays. Easy check-in and check-out process. Location is convenient to Central Eastside.
Ron VCustomer support was very good. The person was professional, helpful, and informative.
Glynis LHave clean trucks and trucks that have gas. I got a truck with no gas on E and was told if I bring it back with gas I would get a credit. This was not the case when I brought it back with gas. Also the truck was covered in graffiti.
Vincent CI was told gas tank had a 1/16th of a tank but after 3 mins of driving the gas light empty sign came on and on top of that they charged me about $30 dollars when the rental eas returned
Hector CExcellent support and user friendly service via the online app and in Redon. Thank you!
Christina KGreat experience! Will advise it to my friends
Oleksandr KEvery time I rent a U-Haul I'm bothered by the suggested repair prices should the customer inflict damage and have no insurance. It's a fear tactic and if damage were to occur it appears they would take advantage of the situation and charge exorbitant repair prices even if it's entirely cosmetic.
Gabriel SSeemless, efficient, would recommend.
WYATT VSuch friendly and approachable service. I was in and out so quickly I couldn't believe how excellent the customer service was.
Cate DTommy was very personable and helped me navigate this rental process. Gracias.
Debbie WRose City Self Storage & Wine Vaults is an awesome location. It is under the Belmont bridge, which makes it feel a little bit unsafe. However, it is well maintained on the inside and has a ton of security systems in place. The issue I had was with the U Haul truck itself. I didn't realize that I was receiving a truck without a back up camera, so it felt a tad unsafe. I have rented a lot of U Haul's in the past and there has always been a camera, so this was something that I was not used to. There was also a lot of graffiti on the truck itself. Not really an issue, just an observation. It just didn't look great.
Christiane VI was overcharged for coverage I declined.
Matthew MThe folks at Rose City were SO wonderful and kind. They made our UHaul experience super easy and straightforward. We immediately booked them for another rental. Highly recommend this location.
Eve JPaula was fantastic! The pick up location along the mural blocks was very convenient for downtown access and the actual office was very clean and clearly well maintained. Service at both pick up and drop off was friendly, professional, and efficient.
Nicole SI reserved this in advance when I arrived there was no reservation. I was charged for insurance without asking me first. I felt this was a huge ripoff
Terri SThe entire experience was wonderful all thanks to Paula.Thank you for being amazing & making everything so easy !
Edlyn RThe customer service at this location was great, but the price per mile and rental tax were outrageous. My 24 hours rental and 55 miles cost $143.00 ($1.59/mile), which is an outrageous sum.
Elizabeth GI had the worst experience with the movers I hired through your website. They ended up leaving some of my things in the truck and in my driveway and just left.
Courtney CThis service person is amazing, i think her name is paula
NORMAN PI will go out of my way to rent from this location again. After the nationwide outage, Paula at Rose City Self Storage & Wine Vaults was incredibly helpful and fun to work with. With Paula's help, I stayed on schedule, and found my favorite U-Haul location! Thank you Paula!!
Ashley SPaula the customer service agent was amazing. Helpful, friendly, and flexible.
Thomas VGood, helpful store personnel. Truck had electrical issues and a broken AC. U-Haul is a service of last resort. Previous competition offered vehicles better suited to our needs and a much more modern fleet, and a reservation flow that isn't pure torture. The U-Haul app needs a complete re-write and it's an insult to your customers to make them decline seven (7) upsells before completing a reservation. On the other hand, I had multiple opportunities to count the upsell attempts because I had to start from scratch several times over due to the app being utter garbage. Worse even than the fleet of vehicles offered! Anyway, Imma fork out the extra $300 next time and hire movers. This wasn't worth the savings.
Nicholas STrucks are nasty dirty outside and inside underneath the seats ! So please please hired the right people to work and cleaning the trucks inside and outside by either washing by hand or going to a car wash and washing the outside and insides .
Patricia HI'm sorry I didn't get the name of the employee who was working the evening shift on Saturday, 12/10, but he was AMAZING! I was having a really awful stressful day with moving and all the things that went wrong and I ended up accidentally locking my keys in my car while trying to return the truck and your employee was so kind and generous and helped me find a mobile locksmith to come and rescue my keys while I was having an emotional meltdown. ¡Gracias!
Leah BExcellent service, super appreciative of them for going above and beyond and making this a seamless experience when moving can be so stressful. ¡Gracias!
Achelle PThe customer service at this location was exceptional. Everyone was nice, helpful, and went above and beyond to ensure a positive rental experience. I highly recommend.
Sarah WGreat location, but U-Haul did not have a truck for me after I reserved it many days in advance. I ended up having to reserve another for a different day.
Daniel BSuper friendly people helping at the desk. We have consistently rented from them twice a year for the last 3 years. Our daughter goes to college in Portland and we always have to go up and rent a U-Haul to move her in and then out at the end of the year wouldn't go anyplace else!
lori wI was overcharged. Charged 2 gallons of gas and I only used 6 miles also the insurance was added without my consent.
Victor GI was charged for safe trip and I wanted to opt out of it when i made the reservation. can we reverse this charge.
NORMAN PThe truck was dirty when I picked it up and I returned my truck 1 hour early the next morning but they didn't check it in until later that day and it charged me an additional $99. I have proof of when I returned it and have spent 3 hours trying to remedy the situation that the manager assured me would be taken care of last week. I have yet to see the refund back to my card. This has been a colossal waste of my time.
Erin KVery helpful and professional staff.
Julia DI think that you need to make it clear what will be charged and lower the cost of gas per gallon if you forget to fill it up. Also I wish this location offered after hours drop off.
Kristin CSolid guy running the location. Upfront about drop off time and options. Didn't get the dolly I added but I'll let it slide probably wouldn't of have room for it anyway
Kaiden HDan was the best U Haul employee there is. So friendly and helpful!! Thanks Dan!
Devante Cgot the truck with 1/8 tank of gas. drove total of 9 miles, brought back with 1/8 tank of gas and was still charged $14.00 for gas... Nobody said anything about 17% city tax.
Steven MThis location had the equipment that I needed (appliance dolly) and their customer service was very good. Unfortunately I would have strongly preferred to get this equipment at the location where I reserved it (weeks in advance) instead of having to make an extra stop.
Samuel PNothing, the man working there was very informative, respectful, and patient. I couldn't ask for better service.
Kassandra OThe location is a weird spot,but easily found. The manager that helped me was great!
Heather PEasy process, truck clean and worked as it should. Staff friendly. Thanks!
Jonathan VThese folks are true professionals in every day. They went above and beyond to ensure that I had a van when needed. This is my go to place whenever I need a van for moving stuff around in the future.
Richard JStaff was professional,friendly, and engaged. Definitely will use this location again when the need arises.
Richard JEverything went well. But, today I was charged the same amount again. I have a bank statement with both charges to review.
Luisa HGreat job!
MichaelG HThe customer service is excellent at this location. It was a very nice experience. Dan was so nice and efficient. I want to thank him again for calling to let me know I had dropped money in the rental vehicle. I would highly recommend this location.
Edward B