Customer Reviews for Rose City Self Storage & Wine Vaults
(U-Haul Neighborhood Dealer)

511 reviews

111 SE Belmont St   Portland, OR 97214
(Under the Morrison Bridge)

(503) 236-6738

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: 10:30 am–5:30 pm

Services at this Location:

Contact Us

(503) 236-6738

111 SE Belmont St
Portland, OR 97214
(Under the Morrison Bridge)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: 10:30 am–5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Have clean trucks and trucks that have gas. I got a truck with no gas on E and was told if I bring it back with gas I would get a credit. This was not the case when I brought it back with gas. Also the truck was covered in graffiti.

Vincent C. 
Rating:
2.0

I was told gas tank had a 1/16th of a tank but after 3 mins of driving the gas light empty sign came on and on top of that they charged me about $30 dollars when the rental eas returned

Hector C. 
Rating:
5.0

Excellent support and user friendly service via the online app and in Redon. Thank you!

Christina K. 
Rating:
5.0

Great experience! Will advise it to my friends

Oleksandr K. 
Rating:
4.0

Every time I rent a U-Haul I'm bothered by the suggested repair prices should the customer inflict damage and have no insurance. It's a fear tactic and if damage were to occur it appears they would take advantage of the situation and charge exorbitant repair prices even if it's entirely cosmetic.

Gabriel S. 
Rating:
5.0

Seemless, efficient, would recommend.

WYATT V. 
Rating:
5.0

Customer did not leave a comment.

Yulen P. 
Rating:
5.0

Such friendly and approachable service. I was in and out so quickly I couldn't believe how excellent the customer service was.

Cate D. 
Rating:
3.0

Tommy was very personable and helped me navigate this rental process. Thank you.

Debbie W. 
Rating:
5.0

Rose City Self Storage & Wine Vaults is an awesome location. It is under the Belmont bridge, which makes it feel a little bit unsafe. However, it is well maintained on the inside and has a ton of security systems in place. The issue I had was with the U Haul truck itself. I didn't realize that I was receiving a truck without a back up camera, so it felt a tad unsafe. I have rented a lot of U Haul's in the past and there has always been a camera, so this was something that I was not used to. There was also a lot of graffiti on the truck itself. Not really an issue, just an observation. It just didn't look great.

Christiane V. 
Rating:
3.0

I was overcharged for coverage I declined.

Matthew M. 
Rating:
5.0

The folks at Rose City were SO wonderful and kind. They made our UHaul experience super easy and straightforward. We immediately booked them for another rental. Highly recommend this location.

Eve J. 
Rating:
4.0

Paula was fantastic! The pick up location along the mural blocks was very convenient for downtown access and the actual office was very clean and clearly well maintained. Service at both pick up and drop off was friendly, professional, and efficient.

Nicole S. 
Rating:
2.0

I reserved this in advance when I arrived there was no reservation. I was charged for insurance without asking me first. I felt this was a huge ripoff

Terri S. 
Rating:
5.0

The entire experience was wonderful all thanks to Paula.Thank you for being amazing & making everything so easy !

Edlyn R. 
Rating:
5.0

Customer did not leave a comment.

Ariel A. 
Rating:
5.0

The customer service at this location was great, but the price per mile and rental tax were outrageous. My 24 hours rental and 55 miles cost $143.00 ($1.59/mile), which is an outrageous sum.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Katherine S. 
Rating:
5.0

I had the worst experience with the movers I hired through your website. They ended up leaving some of my things in the truck and in my driveway and just left.

Courtney C. 
Rating:
5.0

This service person is amazing, i think her name is paula

NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

I will go out of my way to rent from this location again. After the nationwide outage, Paula at Rose City Self Storage & Wine Vaults was incredibly helpful and fun to work with. With Paula's help, I stayed on schedule, and found my favorite U-Haul location! Thank you Paula!!

Ashley S. 
Rating:
5.0

Paula the customer service agent was amazing. Helpful, friendly, and flexible.

Thomas V. 
Rating:
1.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Kandi F. 
Rating:
4.0

Customer did not leave a comment.

U maporn C. 
Rating:
3.0

Good, helpful store personnel. Truck had electrical issues and a broken AC. U-Haul is a service of last resort. Previous competition offered vehicles better suited to our needs and a much more modern fleet, and a reservation flow that isn't pure torture. The U-Haul app needs a complete re-write and it's an insult to your customers to make them decline seven (7) upsells before completing a reservation. On the other hand, I had multiple opportunities to count the upsell attempts because I had to start from scratch several times over due to the app being utter garbage. Worse even than the fleet of vehicles offered! Anyway, Imma fork out the extra $300 next time and hire movers. This wasn't worth the savings.

Nicholas S. 
Rating:
5.0

Trucks are nasty dirty outside and inside underneath the seats ! So please please hired the right people to work and cleaning the trucks inside and outside by either washing by hand or going to a car wash and washing the outside and insides .

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Clifford R. 
Rating:
5.0

Customer did not leave a comment.

Daniella N. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lucas H. 
Rating:
5.0

Customer did not leave a comment.

Janna C. 
Rating:
5.0

Customer did not leave a comment.

Naomi Y. 
Rating:
5.0

I'm sorry I didn't get the name of the employee who was working the evening shift on Saturday, 12/10, but he was AMAZING! I was having a really awful stressful day with moving and all the things that went wrong and I ended up accidentally locking my keys in my car while trying to return the truck and your employee was so kind and generous and helped me find a mobile locksmith to come and rescue my keys while I was having an emotional meltdown. Thank you!

Leah B. 
Rating:
5.0

Excellent service, super appreciative of them for going above and beyond and making this a seamless experience when moving can be so stressful. Thank you!

Achelle P. 
Rating:
5.0

The customer service at this location was exceptional. Everyone was nice, helpful, and went above and beyond to ensure a positive rental experience. I highly recommend.

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Great location, but U-Haul did not have a truck for me after I reserved it many days in advance. I ended up having to reserve another for a different day.

Daniel B. 
Rating:
5.0

Super friendly people helping at the desk. We have consistently rented from them twice a year for the last 3 years. Our daughter goes to college in Portland and we always have to go up and rent a U-Haul to move her in and then out at the end of the year wouldn't go anyplace else!

lori W. 
Rating:
1.0

I was overcharged. Charged 2 gallons of gas and I only used 6 miles also the insurance was added without my consent.

Victor G. 
Rating:
4.0

I was charged for safe trip and I wanted to opt out of it when i made the reservation. can we reverse this charge.

NORMAN P. 
Rating:
3.0

Customer did not leave a comment.

MARK D. 
Rating:
1.0

The truck was dirty when I picked it up and I returned my truck 1 hour early the next morning but they didn't check it in until later that day and it charged me an additional $99. I have proof of when I returned it and have spent 3 hours trying to remedy the situation that the manager assured me would be taken care of last week. I have yet to see the refund back to my card. This has been a colossal waste of my time.

Erin K. 
Rating:
5.0

Very helpful and professional staff.

Julia D. 
Rating:
2.0

I think that you need to make it clear what will be charged and lower the cost of gas per gallon if you forget to fill it up. Also I wish this location offered after hours drop off.

Kristin C. 
Rating:
5.0

Solid guy running the location. Upfront about drop off time and options. Didn't get the dolly I added but I'll let it slide probably wouldn't of have room for it anyway

Kaiden H. 
Rating:
5.0

Dan was the best U Haul employee there is. So friendly and helpful!! Thanks Dan!

Devante C. 
Rating:
4.0

Customer did not leave a comment.

Samantha R. 
Rating:
2.0

got the truck with 1/8 tank of gas. drove total of 9 miles, brought back with 1/8 tank of gas and was still charged $14.00 for gas... Nobody said anything about 17% city tax.

Steven M. 
Rating:
5.0

This location had the equipment that I needed (appliance dolly) and their customer service was very good. Unfortunately I would have strongly preferred to get this equipment at the location where I reserved it (weeks in advance) instead of having to make an extra stop.

Samuel P. 
Rating:
5.0

Nothing, the man working there was very informative, respectful, and patient. I couldn't ask for better service.

Kassandra O. 
Rating:
5.0

Customer did not leave a comment.

Jeonghwan K. 
Rating:
5.0

The location is a weird spot,but easily found. The manager that helped me was great!

Heather P. 
Rating:
5.0

Easy process, truck clean and worked as it should. Staff friendly. Thanks!

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

These folks are true professionals in every day. They went above and beyond to ensure that I had a van when needed. This is my go to place whenever I need a van for moving stuff around in the future.

Richard J. 
Rating:
5.0

Staff was professional,friendly, and engaged. Definitely will use this location again when the need arises.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
4.0

Everything went well. But, today I was charged the same amount again. I have a bank statement with both charges to review.

Luisa H. 
Rating:
5.0

Great job!

MichaelG H. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

The customer service is excellent at this location. It was a very nice experience. Dan was so nice and efficient. I want to thank him again for calling to let me know I had dropped money in the rental vehicle. I would highly recommend this location.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

so far my favorite uhaul spot in portland. I rent often and the service here is efficient, well explained and friendly

NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

I added some moving blankets to my reservation a week ahead of time but found out when I picked up my truck that this location did not have them available. The associate at Rose City said they are a "limited facility" and only had moving blankets available for purchase (even though I paid Uhaul ahead of time). I don't believe I was charged, but it would have been nice to know ahead of time so I could find an alternative

David K. 
Rating:
5.0

Great location and appreciate everything about the experience. Thanks, Kirk

kevin O. 
Rating:
2.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

The service was great upon getting the van. The van, however, was very dirty on the outside. The front windshield was so dirty I had to stop at a service station to have it cleaned. Not the end of the world, but would have been nice if it had been a bit cleaner.

LYNN M M. 
Rating:
3.0

Check in and out on the internet was long and difficult. Questions could have been cleared earlier. Location was under a bridge and internet connection was very poor.

Robert S. 
Rating:
2.0

We were told misleading information in regards to how to get/return keys and ended up wasting over an hour of our time trying to figure it out.

Jesse G. 
Rating:
5.0

The location is convenient, and it was easy to park. Picking up and returning the vehicle was easy. I didn't get gas because I was in a rush to get back to my kids, and the charge was fair and worth not getting gas (I only traveled about 15 miles. If you're going far, I recommend replacing the gas. Great, easy experience. I'll definitely use this location for big furniture pick ups again.

SHAWNA S. 
Rating:
2.0

Lots of homeless tents around the area. Didn't feel safe to leave my car there. U-Haul rep was very helpful however.

Gopinath D. 
Rating:
1.0

I drove 6 miles and was charged $21 for 4 gallons of gas. That is obscene. Will never rent from uhaul again.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Jordan C. 
Rating:
1.0

We were not given instructions on how to drop off the key after hours. We looked everywhere for the drop off box shown in the link, but had to call uhaul and it took over an hour to get instructions to use this lock box that required a special code. The area where the store is located under a bridge feels extremely unsafe, particularly at night, and we had to spend so much time after an exhausting move looking around for the drop off box while on hold with uhaul— unideal situation. Very unhappy.

Benjamin G. 
Rating:
5.0

It would be great if The side mirrors was the power kind. The passenger side was hell to get it where I needed it to be. A back up camera option would be nice to have available.

TABETHA S. 
Rating:
5.0

Customer did not leave a comment.

Glenna A. 
Rating:
3.0

You all can't control the situation around your location. Everyone was incredibly friendly and helpful.

Josh W. 
Rating:
5.0

Customer Service representative was very kind and helpful.

NINA MARTA O. 
Rating:
5.0

Customer did not leave a comment.

Glenna A. 
Rating:
5.0

The truck was ready to go. Return instructions were clear. The transaction was super fast. Easy!

LEANNEM L. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

U-Haul listed furniture pads as available for this location, even though the location does not provide them to customers. I added them to my order, and did not know they would not be provided until the night before my move. The location employee was understanding and helpful, but U-Haul website should be updated immediately to resolve this. The location was incredible, but U-haul site not so much...

Kaitlyn M. 
Rating:
1.0

No return box not clean town

Chloe E. 
Rating:
4.0

Customer did not leave a comment.

DANIEL AKA T. 
Rating:
5.0

nothing! the service was exceptional and i had no issue whatsoever!

armando L. 
Rating:
5.0

Customer did not leave a comment.

Dylan D. 
Rating:
5.0

The guy that helped me was very pleasant and knowledgeable.

Jackson H. 
Rating:
5.0

Amazing smooth. Will be back next time me or my family needs to move. Uhaul for life

Nathan L. 
Rating:
5.0

This was actually the easiest uhaul rental I've ever experienced. The people working were great and checking in/out was very easy!

Courtney W. 
Rating:
4.0

Service was great, pickup and drop off was simple.

Autumn S. 
Rating:
5.0

Customer did not leave a comment.

Erika M. 
Rating:
4.0

No need. Great service.

CRAIG MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

adam M. 
Rating:
4.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Betsy S. 
Rating:
3.0

Customer did not leave a comment.

TERESA MARIE F. 
No reviews have been submitted for this location.

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