Phone contact was difficult. Associated with multiple other businesses so direct conversation/message with knowledgeable staff was delayed.
carleen l
Customer Reviews for Rose City Lanes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Originally reserved a trailer in Billings but when I arrived there was no trailer to pick up. There was no 12x16 available in Billings for me. Tried downsizing to a 5X8 but again the closet trailer was in Lovell WY. Lucky for me that was where I needed the trailer. Rose City Lanes was able to provide me with the size of trailer I originally requested so that was great. Unfortunately, I had to pay tax on the trailer because I picked it up in Wyoming instead of Montana. Overall, the trip was successful.
Matthew WPerfect for all my needs
Steven SThe drop went ok. The operator was not very personable and it seemed we were an inconvenience.
Milton FDidn’t even have to go in to the facility. Someone saw me pull in and came out and told me where to go to park. The trailer return was less than five minutes total!!
John HVery helpful !!!
Douglas GI rented a car hauling trailer although it worked well the ball coupling and trailer jack could use some design change to make it more user friendly
Dave TGood customer service. Fast and easy. I felt good about his attention to detail hooking me up and checking everything.
Kelly MSame as above!
Ronnie BRich did an amazing job
Teri aHe saw me pull in his lot with my uhaul trailer and came right out and checked all the things to make sure it was ready for rental. No waiting.
Jessie PThe owner was very nice and accommodating
Paul MTrailer ratchets need lubricated. They are difficult to use and very hard to release.
Ken G