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Mark G.
Customer Reviews for Roots Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Pain less and liked how easy it was..
Shawn B.Easy and hassle free
Jerico W.Brian was over the top helpful in a stressful situation right from the get go. He is an Angel. Besides being so kind while providing exactly what we needed, he was generous in giving helpful information. The uhaul was very clean and ran great. We had everything we needed to complete our job. I would highly recommend Brian and will use his services every time I need this service
Catherine H.Brian was excellent multitasker trailer was ready a seamless operation this dude is on top of his game put him on my team anytime
Henry F.When someone places an order, and has add-ons, IE: moving pads, furniture dolly, etc, I would think they should have them available. If not, let them know ahead of time, and not when you are in route to picking up the Uhaul truck. People are moving, they need time to find these things if they are not available. Your corp office should send more, if you dont have enough.
TERI L.It was great. I would definitely rent from them again.
Mark S.Location is off from Google maps and really hard to find.
jacob W.Truck was stored in a gated location with keypad access. The individual we talked with walked us through the entire process over the phone, very helpful. Will use again when moving...
Mitch S.Signage would really help!
LEAH A.Top Notch!
JOSEPH C.This is the second time I've rented a Uhaul from Brian. He's easy to work and is very accommodating. I will definitely recommend him and use him again!!
Amy D.They were very easy to work with and very helpful!
Gwendy M.Brian is the deal. He treats you like great friend. I'm so glad to find a friend in uhaul. Thanks again for helping me out, especially on such short notice and your flexibility with my work schedule.
Emil W.Very nice customer service
Kevin H.Brian went above and beyond to help us with our move and getting the right truck. Thank you again for all of your help Brian!!
William M.Everything was fine I'm very satisfied
Leonardo S.The air conditioner went out for a few hours in the afternoon 3 of the driving days. Luckily, it came back on after stopping for late lunch or dinner.
Susan H.Brian at this location, absolutely killed it. Proactive, helped me whilst helping those people after me. This man is a gem, keep him as long as possible. He's meant for bigger things! Allove Allways!!
Kaden H.Brian was so easy to work with, especially when I needed to extend my rental an extra day. Everything was taken care of quickly and professionally.
Roberta R.EXTREMELY helpful. This was my first time and he made it very pain free.
Corley L.Rental was great! Easy check out/in.
Hans M.I could not tell if the location was correct and it was tough to find
Cambria B.Brian was amazing. He was able to get me the equipment I needed even though there was a shortage across the nation. Outstanding service and one of the nicest people you'll ever met!
Stephen V.very happy can't think of anything off the top of my head great service thank you
Joseph R.Staff was over the top awesome
Ryan R.I felt uncomfortable leaving my contract and key in a drop box. Person to person would have been better
John M.Outstanding service!! Very friendly and super helpful!! A 5 star rating all the way. My go to Uhaul location for life!!!
Jennifer M.Google maps does not get you to this location. It stops just south. Fixing that or putting up a large sign would help.
Eric F.Brian was excellent! Great communication, I truly felt like my business was valued. I would work with him for moving equipment anyday.
Carly B.Brian was very helpful, he made it possible for me to drop the truck off after hours and help with the incorrect mileage. I would definitely recommend this location
Dennis M.It was a drop off location. I had a hard time submitting photos for drop off through the app. No one was available at the location for help of any kind.
Trever E.Very hard to find. No signs and maps takes you to the middle of nowhere
Riley S.address comes up in maps, but doesn't show the right location, shows about a half mile down the road. maybe add a sign on the fence or by the entrance. other than that, very helpful and 20/10 reccomend.
Kayla J.Brian was the best Uhaul representative I've ever worked with. He made sure I got the truck I needed and even called me a few times on the drive to make sure everything was going well. 5 star service.
Bryan D.Brian was so professional and super easy to work with. We had a little issue with timing and he was extremely helpful with working with us. I would totally use his service again would recommend Uhaul because of him. He's the greatest.
Amy D.It was way out there i met a guy in a car on the side of the road.. the equipment i ordered was t there i had to drive the truck to another location to pick up the equipment. The truck inside was wet and dirty. I had to clean it out my self before loading up my furniture
Courtney P.The plates on the trailer were expired. One of lights on the truck was out.
Tina A.They were very easy to work with!!!
ERIC H.The pickup location went above and beyond to make the experience amazing. Thank you Brian!
MICHAEL C.Easy pick up and drop off m! Great service Great price
Diane L.Super quick, convenient, and friendly guy, will definitely be renting from them again.
DAMON S.Super helpful
George D.The Uhaul reps were wonderful to us. Thank you
sean M.Very professional and made it really simple
Olin L.No one on site, night drop only at 10 am on a business day
JOHN S.Brian was very helpful
Diane M.Excellent, easy, and friendly experience. Farr West location was convenient and well organized. Would highly recommend
Chad H.No one was at the lot. It was not clear to me that the location was not staffed during business hours. I left the keys in a dropbox.
Nathan H.Roots Auto Sales is a awesome Uhaul rental pickup / drop off location ! Brian is the man , he will go out of his way whenever needed to make sure your a happy and satisfied customer ! He even helped me out get a trailer needed after hours , when others would never do that !
michael M.Owner was very accommodating and made the pick up very easy. Paid way more for the trailer then what it shows on u-haul.com. Not happy about that, but overall, I was pleased to get the equipment I needed. Gracias.
David M.On the flip side, this guy texted me on Sunday, introduced himself. Made sure I knew how and where to drop the rig off. He called me when I said I'd drop it off to walk me through the process. This guy knows whats up. True customer service at its finest!!! Thank you Brian!!
Jeremy T.This location was awesome. Bryan was fantastic at customer service and everything was well handled.
Stephen B.Very friendly and very easy process to get the truck and take it back. Easiest by far! Definitely will use this location in the future.
Diana M.Nada
Thomas F.What can I say, Brian in Farr West went over and beyond to ensure my move was effortless. He stayed in contact with me, leading up to the move, status updates to ensure I had the right truck the morning of the move. Then after I was moved and settled he text to see if I made it safely. He truly cared. I have never experienced such great care and I hope he realizes what he did to help me. Incredible person.
Sara B.Brian was very friendly and helpful. He was very patient even though I was pretty frazzled!
Angie P.this was a non-staffed location when I returned the truck. However, the owner called me before my expected return date to insure that I was familiar with the process to return the truck. that was helpful and the process was completed without problems.
Mark A.