Customer Reviews for Rons Mini Storage
(U-Haul Neighborhood Dealer)

380 reviews

1605 S Market St   Oskaloosa, IA 52577

(641) 569-6724

Location Hours

  • Monday - Friday:
    9 am - 2:30 pm / 3:30 pm - 5:30 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    12 pm - 4 pm

Services at this Location:

Contact Us

(641) 569-6724

1605 S Market St
Oskaloosa, IA 52577

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 2:30 pm / 3:30 pm - 5:30 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff at the pickup location were very friendly and were able to complete the pick up, with equipment, and had me on my way in a very short time. Chech-in was equally as friendly and fast.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Lacey D. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
3.0

Had to use the drop off box as no associâtes were around.

James L. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Owners are flexible and friendly, always helpful. Good to do business with.

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Willis S. 
Rating:
3.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

1 strap mechanism on the auto transporter was kind of tough to operate, (pass side) but did work ok. Prob just needs a little wd40

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

TAMMY G. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Lower prices

Deannia T. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Bryon O. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Not a thing

Jerry V. 
Rating:
1.0

It is part of a storage facility. Did drop off on labor day, but the instructions were not initially clear.

Scott S. 
Rating:
5.0

All I can say is thank goodness you have people like those at Ron's Mini storage who also handle U Haul.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Kris P. 
Rating:
1.0

The people didn't care to help us check in at all. I was charged for a whole another day. Definitely will ever be using again. I've never paid that much for a U-Haul in my life. Complete rip off.

Jenny G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Nothing

Jeffrey C. 
Rating:
2.0

I was told by a person from the Pella location a truck would be in Pella, Iowa for us. We had to pick it up in Oskaloosa 20 miles away. This delayed our move start time plus this put us over the miles limit and we had additional charges.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Linda Q. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Awesome customer service!!!!

Mauricio N. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
3.0

The window was broke when I got it but they told me about it. This was not an ideal place to pick it up but the place I wanted to did not have anything which seemed to be a problem the 2 times I needed one this summer.

Tabitha L. 
Rating:
5.0

This location was great. They made up for all the hassle of dealing with U-Haul otherwise. Made a reservation a month ahead online and didn't get a call until after 6:00 the day before pickup that they didn't have my truck. One customer service agent actually stated "that's no my problem". I found the vehicle at this location on my own. I will never deal directly with U-Haul again.

Lawrence B. 
Rating:
3.0

Rental equipment pick up location should be the same where the customer asked to pick equipment. I booked equipment 1 month before to move , and I given my prefer location to pick up the equipment although I had traveled 77 miles away from my location to pick the equipment. This made me upsets.

Muhammad Zafar J. 
Rating:
5.0

Nothing! Everything was handled very easily and professionally!

Dwight I. 
Rating:
5.0

Great customer service!

MAURICIO N. 
Rating:
5.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Super clean well organized and very accommodating people at the S. Market street Oskaloosa store!

John C. 
Rating:
5.0

I thought they done as much as they could.

John C. 
Rating:
5.0

Everyone here was super nice and helpful. Couldn't have asked for a better experience all around.

Danielle C. 
Rating:
5.0

About perfect as is- Very clean, organized and Great customer service!

Jimmy F. 
Rating:
3.0

We submitted we needed a uhaul 1.5 months in advance and still had to drive over 2 hours to pick up the uhaul. Not satisfied with uhaul services.

Christopher C. 
Rating:
5.0

UHaul dealer was great!

MAURICIO N. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Timmy D. 
Rating:
5.0

Used prior and always friendly and everything is ready when you arrive. Willing to work around your schecule as much as possible.

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

Kylee V. 
Rating:
5.0

Your company computer system is awful. Takes two to three times to register and no consistent

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Rose C. 
Rating:
5.0

The care takers were extremely friendly and helpful.

Stacey C. 
Rating:
5.0

Your website is a joke to navigate. Having to have assistance to actually finalize the rental is totally uncalled for. Someone needs to help redesign and make more user friendly part of the rental process.

Jeff D. 
Rating:
4.0

The service at that location was fine. The problem was that I made my reservation for a uhaul location in Ottumwa, IA. When I made the reservation your website said a truck was available in Ottumwa. So I wasn't pleased when I was called by uhaul days before my move and told that the only truck available was 40 miles round trip away. When your website says a truck is available at a certain location then that is where it ought to be picked up at. Making the customer drive extra when they aren't counting on it wastes valuable time and is just not a good business practice.

Sandy B. 
Rating:
3.0

Saturday drop-off turned into after hours.(2:30pm) and no staff were available. Was able to reach a person at pick up location for suggestions.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Danelle L. 
Rating:
5.0

They were very accommodating!

Brian M. 
Rating:
5.0

The owners of this U-HAUL business were very professional and informative....processed the truck rental is good time and answered all my questions. Wonderful people...well done. And, thank you.

Richard W. 
Rating:
5.0

I had a great experience with your services!!! Thank you

Yves T. 
Rating:
5.0

Customer did not leave a comment.

ted M. 
Rating:
5.0

Customer did not leave a comment.

Lesley C. 
Rating:
5.0

Customer did not leave a comment.

SARIA G. 
Rating:
5.0

Kris made the experience a pleasant one. My reservation required several changes of dates and equipment, and she was very helpful throughout, with great communication. I rented a 20' truck to pick up on Sunday. The nearest one was in Des Moines, so they drove there on Sunday to get the truck so it would be ready for me to pick up in Oskaloosa. I can say that the service was outstanding!

Walter T. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN W. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Everything went well. Thank you.

Ramona G. 
Rating:
5.0

The truck air conditioner didn't work, but the owner told me that ahead of time. The service was very friendly.

LANCE H. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
5.0

Great service. Very accommodating

Kathy B. 
Rating:
5.0

Wonderful experience! Won't go anywhere else Kris was great!

Ashley P. 
Rating:
5.0

I received friendly service, prompt, and I will definitely use this location again.

Erik D. 
Rating:
5.0

Really nice people friendly courteous

fran L. 
Rating:
5.0

Told person at this location of the problem with the truck at expressway speed and my concern of it said they would notify mechanic of issue

George and Nancy M. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
3.0

Fix the 24/7 pick up process. Doesn't work at all.

Floyd V. 
Rating:
5.0

Great experience!!!

Craig M. 
Rating:
5.0

Show an inventory on line of what's available at each location because nobody in town had the 6x12 trailer I wanted so I ended up driving all over town to figure this out.

William W. 
Rating:
5.0

Absolutely nothing. Kris made this transaction too easy and painless. Absolute lifesaver and can't be thanked enough for the great experience.

Tommy J. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Reserved in Pella but had to pick up in Oskaloosa.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

ERIN S. 
Rating:
5.0

Customer did not leave a comment.

Ethan N. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

improve the website and the app. site can barely load a page.

gabe B. 
Rating:
5.0

Owner went above and beyond to help us out. This will always be our first stop if we need a rental! Thank you!

Molly P. 
Rating:
1.0

WELL TO START I WAS CHARGED 43.55 THEN 118.55 HOLD ON WAIT NOT FINISHED THEM 76.69 WHEN I WAS ONLY SUPPOSED TO BE CHARGED 43.55 I WANT MY MONEY BACK NOW JUST AS FAST AS IT WAS TOOK IM BEYOND PISSED

Giana T. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Good

Glen B. 
Rating:
4.0

Customer did not leave a comment.

JANA N. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Dannitta P. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Leland G. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

Very nice people & very helpful.

Cynthia M. 
Rating:
5.0

Very accommodating and helpful!

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
No reviews have been submitted for this location.

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