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Cheryl S
Customer Reviews for Rons Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was old and in poor condition clearance lights were not working. Was able to get 3 of 4 lights working before I left. Manager worked hard to try to fix the lights. Equipment was just old and in poor condition. Not a good experience.
John CGreat people to work with.
Duane BWonderful customer service
Josh JThe owners were very friendly and helpful. It was a super easy transaction and I highly recommend their location for great service.
April KGas Guage on truck is way off, just a hair below 1/4 tank and it died on highway. Luckily Ron came out, figured Guage was wrong. He brought some gas and it fired right up. That's what you call customer service.
Kenneth DVery friendly check out. Friendly and helpful :)
RHIANNON BVery easy drop off! Appreciated the help!
Lonnie BI needed a unit on the spur of the moment at quitting time. I hustled and they accommodated me. I don't know how you improve the service provided by these folks.
Dave Gnothing
David MNothing this place is perfect. Very Accommodating. Easy to check in early. Highly recommend this place to anyone searching for your U-Haul needs.
Theodore NAir conditioning stopped working halfway through my trip started making horrible noises and was blowing hot air. Had to turn off air/vent system and drive 3 hours with windows down on a hot day. I have health conditions which were exacerbated. Was extremely uncomfortable. Expect to get a reduction in what I have to pay as truck was not in full working condition.
Kevin MThis location goes above and beyond for their customers. Highly recommend this location.
Tasos BI need to find out why I was charged so much I was told one price plus jthe gas and was expecting one charge but saw two different charges in my accoubt
christopher fThe staff was extremly friendly and helpful.
Steven CChris was very helpful and pleasant during my very troubled move. Chris is a delight and the Uhaul service was excellent would definitely recommend their services
Tammy MI returned after hours and the U-Haul on line return process was confusing. I didn’t know all the views of the trailer I was supposed to take pics of until I got yo the last step. Then I got out of the app to my phone camera to take pics and it completed my return before I could upload any photos. I’d better not get charged extra for no photos because the trailer is clean with no damage.
Brian EKris was so kind and went above and beyond to help resolve an issue changing the drop off location. I will definitely recommend this facility!
Nicole PEvery is excellent don’t need to change anything.
BILAM OAlready perfect...
Louis PI don't know how you improve on the personal service and professionalism Ron and Kris provide. I will use them exclusively going forward.
Dave GMaybe a little more info on what to do when check engine light comes on or where spare tire is located. Didn't have problem, but just in case.
Cheryl SNot sure why I got billed extra because due to the change of pick up location was far away and the original didn’t give me enough miles to get to my destination
Taylor HIt"d be nice if I didn;t have to drive 25 miles to rent a trailer. The staff at Ron's is excellent,
ROGER Tvery helpful and easy to work with.
Craig AVery nice people will use again
Sharon ANothing. Excellent In every way.
Scott FThis location was very easy to access and the personnel were knowledgeable, very professional, and made the experience pleasant and quick. Would highly recommend this location to anyone.
taso bKris was great! She was very helpful. Only reason this is getting 5 stars otherwise if it was a review of U-Haul it would be 0 stars They tried to tell me I couldn't rent the 26ft truck that was clearly sitting in her lot! Offered me a 10ft instead! Not even close to what I needed! Plus their website and app don't work very well. Could definitely use some work on the side of U-Haul but fortunately they have people like Kris to be a buffer between the main business and the customer otherwise I'd probably have taken the hour drive to get a truck from a competitor.
Jason KWe dropped off UHaul very early in the morning and didn't interact with anyone. Location was easy to find, clean and organized, drop box in plain site.
Melissa BFirst of all have someone there who actually do the rental. We had to wait a little over two hours for the lady to get there to do computer work. This made us very late getting started considering we still had to load. I was verbally told what the rate would be and chose to recieve receipt emailed to me. Being I had been told the rental rate and we had been held up better than two hours I did not check the email. When I dropped the trailer of I found out the charges were nearly three time what I had been told. Buyer beware.
Bryan rKeep up the good work!
ham kNothing at all! Kris and Ron couldn’t have been more helpful and professional. Great experience!
Jim WAlways great service with UHaul.
Thomas FBe available when your hours say you are open!
THOMAS LRon and Chris great to work with. Clean trailer. Right size. Thanks
Linda RTruck windshield was very dirty and had not been cleaned inside or outside.
Clinton JGreat!
Jordan RStop trying to force me to cancel my reservation when the location owner already told me the truck is available. Your corporate office has some Major communication issues that need to be fixed.
Mike DThe people were very nice and helpful! Would highly recommend
Tracey SEverything went well
Candace BSuper nice people.
Steve S"Iowa rental car" and "horseradish amish brick of cheese" was amazing. I didnt overthrow the government in any county i been to. You shipped a 10 year old $250 imac 27" that means "a lot" to me, thank you.
Robert WGreat people to work with. Easy access. Highly recommend. Thank you!
Suzanne AThe mobile app was horrible it took over 40 minutes to receive the code to get my keys
Ray SIt was worth the extra haul to take it here as I saved money. Thank you for this option!
Elizabeth AStaff at the pickup location were very friendly and were able to complete the pick up, with equipment, and had me on my way in a very short time. Chech-in was equally as friendly and fast.
BRUCE M