Customer Reviews for Roland Rentals
(U-Haul Neighborhood Dealer)

585 reviews

405 S 38th St   Killeen, TX 76543
(@ Veterans Memorial Blvd)

(254) 699-4749

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/2/2024: 9:00 am - 2:00 pm
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(254) 699-4749

405 S 38th St
Killeen, TX 76543
(@ Veterans Memorial Blvd)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/2/2024: 9:00 am - 2:00 pm
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SAM BODDIE 
Rating:
5.0

Customer did not leave a comment.

Paul Stenfeldt 
Rating:
5.0

N/A

Zachary Jones 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
3.0

I have Ben charged xtra mileage that I didn’t use .

MARIA MIRANDA 
Rating:
5.0

The staff received the rental in good condition and pretty much said we will take care of the rest. A very professional customer service rep.

CECIL LOVE 
Rating:
5.0

Customer did not leave a comment.

Robert Morrill 
Rating:
5.0

Customer did not leave a comment.

Phillip Rivera 
Rating:
1.0

Customer did not leave a comment.

patrick holmes 
Rating:
5.0

Customer did not leave a comment.

Tammy Nunez 
Rating:
5.0

Customer did not leave a comment.

crystal heredia 
Rating:
3.0

Friendly employee & clean truck

Steven Wallace 
Rating:
4.0

Doesn’t have the necessary equipment needed to sustain his business

Aaron Boyd 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

Jeffrey banks 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
5.0

Customer did not leave a comment.

DENZEL GRIFFIN 
Rating:
1.0

Horrible check in experience. was not told that this location is closed on weekends.

scott Kirk 
Rating:
5.0

NA

Ebra Kelley 
Rating:
1.0

Actually have the dolly I ordered

Craig Pusley 
Rating:
3.0

Truck was wobbly when drove .

Tasha McCormick 
Rating:
4.0

Customer did not leave a comment.

Bruce Tuttle 
Rating:
5.0

Customer did not leave a comment.

RENE VILLARREAL 
Rating:
3.0

Customer did not leave a comment.

Jorge Garcia 
Rating:
5.0

Good as is Thank you

kevin alexander 
Rating:
4.0

Wish this location had locks for the container doors and hitches, was really concerned about losing my trailer the next morning because of the high crime in Killeen, BUT the staff was very nice and gave recommendations to help my needs. I had an overall great experience.

Nicholas Ketch 
Rating:
3.0

Good customer service.

Kendric Scott 
Rating:
5.0

Customer did not leave a comment.

Trevor Jones 
Rating:
5.0

Very kind and professional service. I will visit that location again for any trailer needs.

michael hernandez 
Rating:
5.0

Very helpful and professional. Told him on the phone will recommend any of my military friends to use that location.

shannon elliott 
Rating:
5.0

Customer did not leave a comment.

Apolinar San juan 
Rating:
4.0

Customer did not leave a comment.

Ruben Lopez 
Rating:
1.0

The driver door on the truck would not close

demarcus willis 
Rating:
5.0

Customer did not leave a comment.

William Mathews 
Rating:
3.0

Customer did not leave a comment.

larry mondy 
Rating:
5.0

Customer did not leave a comment.

Gavin Yoshikawa 
Rating:
5.0

Very professional and helpgul.

DAVID DINGMAN 
Rating:
5.0

Customer did not leave a comment.

ASHLY JOHNSON 
Rating:
5.0

Great location. Rental manager is top notch. Thanks

Michael Willis 
Rating:
5.0

Customer did not leave a comment.

Fausto Vera 
Rating:
2.0

Customer did not leave a comment.

JACQUELINE JONES 
Rating:
5.0

Customer did not leave a comment.

ivette santos 
Rating:
4.0

Need more parts for customer needs

Rosny Wroy 
Rating:
5.0

Customer did not leave a comment.

mario irizarry 
Rating:
5.0

Customer did not leave a comment.

Duval Coke 
Rating:
5.0

Customer did not leave a comment.

Duval Coke 
Rating:
3.0

Customer did not leave a comment.

Michael Clemons 
Rating:
5.0

I had a great experience at Roland Rentals. I used the express check in and it was perfect. I arrived early, signed my contract, looked over the truck, and then he helped me load and secure my vehicle on the trailer. Our trip was over 1500 miles and we had no issues. The air was ice cold the entire trip. We did not have any issues at all with the equipment. We sat in traffic for hours going through different states and still managed to not have to spend too much more than we budgeted for gas. The overall experience was quick and the equipment was reliable. I would recommend this location for your moving needs.

Shamika Walker 
Rating:
5.0

Everything was excellent

gregory robinson 
Rating:
5.0

The place we ordered the truck from was not so great. The woman was making calls while placing my order, talking to other people and not really paying attention. She also promised to have the truck ready for me at her location. It was not.

patrica chamberlain 
Rating:
5.0

Customer did not leave a comment.

jackie mchalffey 
Rating:
3.0

The AC stopped working about 20 minutes into my trip I called the 800 number to get it fixed and nothing was done about it I feel like I need a refund or some kind of compensation for that!

Roberto Morales 
Rating:
5.0

Roland himself set me up. Very pleasant and friendly. Highly recommend.

Bernie Dietrich 
Rating:
5.0

Nothing. And the guy who runs the place has very good customer service skills very friendly and makes you feel like your business is appreciated.

Angell Williams 
Rating:
5.0

The roof leaked and ruined some clothing.

jake endlich 
Rating:
5.0

Customer did not leave a comment.

Terance Franklin 
Rating:
5.0

Great service.

doanld George 
Rating:
5.0

Customer did not leave a comment.

Dung Nguyen 
Rating:
5.0

Customer did not leave a comment.

Jay Whaley 
Rating:
5.0

Customer did not leave a comment.

Rodney Cruthird 
Rating:
5.0

Customer did not leave a comment.

Robert Glenn 
Rating:
4.0

Customer did not leave a comment.

Thomas Colvin 
Rating:
5.0

Customer did not leave a comment.

Charles Miller 
Rating:
5.0

Equipment was ready when we arrived. Started the move on the right foot!

Charles Miller 
Rating:
5.0

Very helpful and professional, recommend 5 star

TIMOTHY RAY 
Rating:
5.0

Customer did not leave a comment.

Robert Worth 
Rating:
2.0

Customer did not leave a comment.

Amanda HARRISON-DOLAND 
Rating:
3.0

Customer did not leave a comment.

arturo villegas 
Rating:
5.0

Customer did not leave a comment.

nelson marquez 
Rating:
5.0

Customer did not leave a comment.

robert cambell 
Rating:
5.0

employee was very kind patient and knowledgeable

kelly harrison 
Rating:
5.0

Customer did not leave a comment.

Christopher Galvan 
Rating:
5.0

Customer did not leave a comment.

ASHLEY ACKLIN 
Rating:
5.0

The U-Haul rep was very helpful. Can not think of anyway to improve as the process for picking up the equipment couldn't have been any better.

JEFFERY SINGLETARY 
Rating:
4.0

Customer did not leave a comment.

Rebecca Spann 
Rating:
3.0

My trailer was the wrong size due to bad information on the uhaul website it did not fit my car. Went to swap it out for a larger one to tow my vehicle and also was too small. Have the correct vehicle information updated in your system. Vehicle was a 2014 Ford Explorer and a 2008 Dodge Ram 1500. Will not use uhaul again.

Dylan Hendrick 
Rating:
5.0

I'm not sure if there is anything to improve, Roland rentals was very friendly, answered all my questions. They ensure the car dolly was install correctly to the truck. Overall a great experience.

Ivan SMith 
Rating:
4.0

Pretty easy. My husband and I did it all on our own. Picked it up and dropped it off without the help of an associate. We only needed it for a quick 3 hours. So the price could have been a little better. Overall, everything went well.

Sabrina Garcia 
Rating:
5.0

The Gentleman at this Location was very professional.

Henry Rathbone 
Rating:
5.0

Customer did not leave a comment.

Tracey Griffin 
Rating:
4.0

Customer did not leave a comment.

laurynx chouako 
Rating:
5.0

Amazing service!!! Was so helpful and understanding!!! Would recommend over any uhaul company!!! A+++++

Shane Szymczak 
Rating:
2.0

I recently did the self checkout, and was told by Uhaul in store representative that i wasn't getting the truck that was schedule it was new. They gave me a truck that didn't drive good and the heat didn't work..Will never use that location again.

Tosha Miles 
Rating:
4.0

I was told that due to the fact that the vehicle had nearly no gasoline (less then 20 miles to empty) that any fuel over 1/4 tank that I returned would be credited to me. That was not the case. I turned the vehicle in with 5/8th a tank and received nothing.

john zimmerman 
Rating:
4.0

Customer did not leave a comment.

jason murphy 
Rating:
5.0

Very accommodating.

JW Hutcherson 
Rating:
5.0

Customer did not leave a comment.

Scott Shiplett 
Rating:
5.0

Customer did not leave a comment.

Joseph Bethel 
Rating:
5.0

Customer did not leave a comment.

Patricia Wyman 
Rating:
5.0

Customer did not leave a comment.

Jay Whaley 
Rating:
5.0

Customer did not leave a comment.

nathaniel hamlin 
Rating:
1.0

I was charged double for mats and dolly. Called and was told that the location would call me and refund me. The location never called. In confused because both uhaul and the location charged me and neither refunded me. Would never use uhaul again unless situation is rectified.

Wesley Ullom 
Rating:
4.0

Nice people and nice business. Handy and easy to get to. KInda small but its for U-Haul trailers and trucks.

Kerry Funk 
Rating:
5.0

Customer did not leave a comment.

Tracy Fanning 
Rating:
5.0

Customer did not leave a comment.

Tammy Martin 
Rating:
5.0

Customer did not leave a comment.

DAVID OSBORNE 
Rating:
5.0

Customer did not leave a comment.

DAVID OSBORNE 
Rating:
4.0

Customer did not leave a comment.

BRIDGET JAMES 
Rating:
3.0

Customer did not leave a comment.

Michael Hart 
No reviews have been submitted for this location.

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