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Ryan J
Customer Reviews for Rogers Of Hale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer worked great!
DONALD PGreat experience, went above and beyond to ensure I had a safe move!
Tiffany VI was charged an extra mileage charge of $13. I drove the desinated route and was charged for extra mileage.
Richard MBen at Roger’s was very efficient and courteous . Great customer service!
Gerald GThey charged me an additional $58.00 over my rental fee for the 55 miles over their approved mileage which was from the pickup location to the drop off location. Those miles were from there locations to my old address for pickup and then to my new location for my drop off then driving to there drop off location. This is unacceptable. I will never use U-Haul again
Stephen WNothing but continue what you are doing
David PI reserved the trailer on line and indicated that the drop off point would be the save as the pickup. As the paperwork was being filled out, it indicated a one way trip, which the cost was higher. A whole new reservation had to be entered, which took time.
ALBERT FNot sure why we got charge $9+ by the Hale Location. Fuel was full, truck was swept out. front might have had a little sand from our shoes. Never was a propblem in all my other uhaul rentals. Ir is a grocery store and I probably shouldn't be so down on the personel not coming out to check truck or at least get the keys from us. We had to make an extra trip inside. I know Boo-Haha for us. I've just had better customer service is all
RANDY SBen was wonderful to work with. Very pleasant and helpful.
Anne EThe trailer I rented was perfect, except the strap on the right side was too short. The Taylor location informed me they should have changed it before I left.
allen mGreat people to rent from, place in Kalamazoo mi drop off, not so much. Person was rude with no respect to public.
WILLIAM EFast, professional, courteous. Will definitely use again when needed.
Al BN/A
Tyler RFast service in and out for a trailer rental.
Jean SThe reservation some how got moved from a standard pickup to and automated one and I did not select it. The people were nice and took care of the mix up for me.
Mark Knorthing....just keep doing what your doing
john ySuper nice and very convenient.
Kristen HThe truck wasn't cleaned out at all. They need to take better care of these trucks before the next person rents them
carol sPick up was easy and drop off too. The vehicle was clean
verentta eextremely friendly staff
ANNA-MARIE VEverything one can expect, went well, good attitude and helpful people. Equipment in great condition, good experience.
WILLIAM DTruck was dirty inside.
JAMES MThe only way to make it better is to Make it FREE. LOL Easy pick up, easy drop off, friendly service, convenient hours of operation
DONALD PWe were given a rental truck that had no air conditioning! This was not a good experience! Drove from Michigan to Florida with no air conditioning! Worst experience ever with Uhaul!
vicki bEasy rental easy return. Easy is good
DONALD PNope
DAVID AAsked for a later drop off time and for extended mileage. Was told everything was added to the bill. When dropping off the vehicle we were billed another $100+ for items we were told had been charged to our bill already. Nearly doubling what we were told it was going to cost.
DEREK ADropped off at 3am and the local gas stations' pumps were shutdown. Hard to fill up when no gas station is near to do so at that time. Information should be shared.
CHRISTOPHER OWas given wrong key for truck. I ended up being an hour and a half late because of this.
ARTHUR PI realize it is a repair shop for vehicles but A lot of clutter outside the shop. The staff was very friendly I am very cooperative, but they do have a responsibility to ensure that the uhaul does have the Proper amount of feel within them, and not leave a vehicle so low in fuel that I have to worry if I’ll make it to the gas station.
ALAN LC. J. Was very helpful. He came thru with a truck we needed after the u haul customer service complete messed up our reservation. Deal with Hale directly...they're very good.
sheila Mno one new what was going on had to talk to john at u-haul he wasvery good and got things handled
kirk rKnowledgeable rep called in sick and no one else was trained to complete a smooth pick up. Although everyone there was very nice, they didn’t know the process at all. With the help of a U-haul rep on the phone, I was able to pick up the trailer after about an hour.
DAVID JFriendly and helpful
BRUCE H