Friendly, speedy service
DAVID R
Customer Reviews for Rogers Industrial Supplies Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think everything was done perfectly.
Tyran SGreat location, workers were friendly, helpful, and knowledgeable about all things uhaul.
GLENN MGreat customer service and experience!
Brian KWhen dropping off the truck was a bit hard getting ahold of someone since the gate was locked.
CRYSTAL OBen was great help in selecting the right equipment and did not try to oversell. He showed great concern for safety and would definitely come back to this location. I wish all retailers could be as professional! Great Job Ben!
JULIO VHouston drop location was a little hard to find but excellent customer service and helpful. Great job!
Daniel GThis wasn’t the first place for my pickup
Bobby JThe gentleman took a long time to help me because he was talking to other customers about politics, law enforcement and other unimportant topics.
Angelique BThey charged me a cleaning fee for an already cleaned out vehicle. The overall experience was dreadful, exacerbated by the non-functioning online system. I felt like a guinea pig or maybe like I was in an episode of candid camera. Then, they overcharged me! It was truly the worst experience I’ve had with UHaul. But hats off to Stephanie and Gina at the pickup location. They were kind, cordial and solution-oriented.
Kindra WVery nice Gentleman.
Leticia BStore was closing up and employee had already shut one gate. Very kindly he stayed and checked in my son and the Uhaul. It was returned one day early yet no adjustment was made. I understand I reserved it and you are not required to refund anything...but a refund would have been phenomenal! Heck, even splitting the difference with me 50/50 would have been appreciated.
Staci AGreat location and everything was ready, only has some computer issues but Ben Rogers was great with everything.
Natasha MUhaul should hire more "Ben" as employees. He is very professional and detailed on the rental contract, and, despite the hot weather conditions, took the time to explain and provided help in connecting rented equipment to my vehicle. 10 Stars for customer service. Guaranteed repeat customer!
CARLO CClean the vehicle! Windshield had smears. Steering wheel was so grimy and sticky I had to stop and find something to clean it with. Yuck.
CHARLIE WWhen u drop off a trailer and they say u dont need a receit don't go for it. I dropped it off Wednesday and they called me Friday ,where is it. 3 phone calls later .They couldn't find it for an hour. That had me worried and made me very upset
DEAN LAlways great service when I rent from this location.
CHRISTOPHER LNothing.
Timothy JPick-up location did not fill out the rental agreement properly; agent had to call the support center to get it corrected.
LARRY Wkeep giving good service
MARCUS WGreat place to have close
DAWN BNice costumer service
EMMANUEL FBen Rogers was wonderful person..
SHANNON MThey were extremely helpful!
CYNTHIA KThank goodness for this location. We waited over an hour for the original location on N Houston Rosslyn to open and it never did. Uhaul switched our drop off to this location thankfully and we were able to return the equipment.
Scott OThe service provider was friendly and helpful
JUAN Hthe truck is old and needs to be retired. it was a little bit scary to drive. I think it was out of alignment and the condition of the tires were questionable But we made it safely. My only other complaint is this is not where I chose to pick up the vehicle, the location was changed and that place did not have an appliance dolly which I had reserved and no one bothered to notify me. so that was an unexpected surprise I had to locate one at the very same place I wanted to pick up in the first place ! poor communication
MARY HBen was super friendly and he exceeded my expectations. i was impressed with the fact that he called me as soon as he walked in on a Saturday morning after I called and didn't even leave a message. He even have me a courtesy confirmation to make sure he didn't give the truck to someone else after I had already committed to going there. It was my first time renting a u-haul and it was a pleasant experience
JOCELYN LFast friendly service. Excellent.
MICHAEL Hplace was a little run down, but clean and person in charge was top notch
DAVID CBen, has a wonderful personality and presence about himself. He did a great job of explaining everything involved with our rental and he made the overall experience a pleasant one. He is a top notch guy.
ASHLEY SI was very pleased with my experience at this location. The gentleman that assisted me was helpful, polite, and knowledgeable. I most definately would recommend his location for rentals as well as propane. Thank you, Tammy Emert
TAMMY ERon was very helpful and friendly. We tried to rent a truck at another location, but were told the truck was not available until 5 PM despite 50 trucks in the parking lot. However at this location he was friendly and helped us pick the right truck and drive off quickly.
KIM RBought a corolla in Houston, rented a tow dolly in houston to haul it back to Lafayette, la. Very solid dolly with 20" tires, easy job towing with a chevy 1500.
PAUL CCan't find a single thing to improve the experience, to be honest...
Corey Cn/a
LARICIA Ceverything was fine
Eddie BI had a bad experience with the first location. truck was not ready. I was offered a $50 guarateed i sure hope i get that discount!
BRENDA SThe gentlemen who rented the equipment specified a location that was across town from my final destination which led to the following problem addressed below. Take note I told him exactly where I was moving to and he still specified a location that was across town.
AUSTIN D