Customer Reviews for Rogers Eggs
(U-Haul Neighborhood Dealer)

217 reviews

428 N Harrisville Rd   Harrisville, UT 84404

(801) 752-0655

Office Hours

  • Mon-Fri: 12 pm–6 pm
  • Sat: 12 pm–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 752-0655

428 N Harrisville Rd
Harrisville, UT 84404

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–6 pm
  • Sat: 12 pm–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Teran Jarman 
Rating:
5.0

Customer did not leave a comment.

Daniel Millsap 
Rating:
2.0

Customer did not leave a comment.

Guillermo bueno 
Rating:
4.0

The app is awful. I wish I could have had the option to talk to someone in person.

Mayalen Laker 
Rating:
4.0

Uhaul App for turn in did not work while at this site. Frustrating. Finally able to talk to central uhaul help desk. They directed me to use the uhaul.com website to add my turn in info.

Gordon Robson 
Rating:
1.0

The car hauler running lights did not work and was not able to tow the car after it got dark and was forced to wait until the morning to safely tow it and because of not delivering the car when we agreed on made the car purchaser not want it and had to ultimately lower the price for them to still purchase the vehicle. Extremely frustrating when it ended up costing me much more to rent the trailer.

jon michel 
Rating:
2.0

Make the location closer to where people live

Porter Farr 
Rating:
3.0

Customer did not leave a comment.

Robert Garza 
Rating:
5.0

Nomas olía a cigarro y ami no me gusta ese olor

Salvador Gonzalez 
Rating:
1.0

Customer did not leave a comment.

Jenna Gray 
Rating:
5.0

Customer did not leave a comment.

Terry Haines 
Rating:
4.0

Customer did not leave a comment.

Dean Hunt 
Rating:
5.0

Customer did not leave a comment.

Lisa Sigler 
Rating:
4.0

Customer did not leave a comment.

Joseph Auringer 
Rating:
5.0

Customer did not leave a comment.

BARRY MARLER 
Rating:
1.0

It was a 60 mile drive from where I had asked to pick one up. There was nobody there when we and another drive arrived for our trailers. Took a few frustrating phone calls to finally have them show up.

Thomas Hansen 
Rating:
3.0

I had a hard time getting ahold of this location by phone. Otherwise, this was a very good location for picking up rentals. The lot was large and open with easy access. Friendly and helpful crew.

MARK POKORNY 
Rating:
3.0

The guy called and told me he was going snowmobiling, so he would leave the keys under the seat. He got my drivers license and another contact number, Thank goodness, 2 other guys that just so happened to be there checking out different Uhual locations. I went home to load the truck and there was water all over the floor. :( I should have just went to the "U-Haul Store a few miles away on Wall Street, in Ogden, UT I am going to post on Facebook and Instragram, if I don't get a discount for all the inconvenience at pick up. Barbara James

Barbara James 
Rating:
5.0

Customer did not leave a comment.

Kim Holmes 
Rating:
5.0

when you say a location is going to be closed, add in big letters YOU WILL BE UNABLE TO DROP OFF THE TRUCK, ETC. AT THIS LOCATION. PLEASE SEE THE SUBSTITUTE LOCATION INSERTED BY COMPUTER

William Clark 
Rating:
4.0

Personnel provide professional service.

Blaine Mauchley 
Rating:
1.0

Act like you guys care for customers and be responsible

Trinidad Vazguez 
Rating:
2.0

I ordered a dolly which was not there. I had to borrow one from family to move. The vehicle was without fuel. The worst truck ever! No ac and the front end was out of alignment. It was a death ride with fingers numb from the vibration. The truck was obviously not checked prior to renting to us. Luckily made it to destination alive!

Rhoda Warren 
Rating:
3.0

We spent almost an hour trying to figure this out. The picture that was sent to show where the key to the truck was was completely wrong. When I called customer service-I was transferred around multiple times. This was the worst experience that I had and nobody seemed to know what was going on.

Danielle Brown 
Rating:
2.0

Truck was filthy on top of not having a full tank of gas. The guy was there long enough to hand me the keys and Paperwork then took off. I took pictures of the vehicle before I left the location.

Gerald Smith 
Rating:
5.0

Customer did not leave a comment.

AMY HARRISON 
Rating:
1.0

Gave me a car dolly that was not properly set up. Damaged my car when it came partially off from not being secured correctly.

Stephanie Murphy 
Rating:
5.0

Best service ever! Very quick and friendly! I highly recommend this location.

Zeke Marshall 
Rating:
5.0

Customer did not leave a comment.

Thomas Quinci 
Rating:
5.0

Customer did not leave a comment.

Bruce Nielsen 
Rating:
3.0

Had to drive to this location after being given wrongful information about our storage facility. I honestly wasn't sure if it was even a u-haul office, or someone's tiny house in a parking lot. Person seemed incoherent to a point as if they had been sleeping, so it left us feeling very unsure when he came outside and we were trying to explain what happened.

DEMI ANDERSON 
Rating:
4.0

Customer did not leave a comment.

Golden Obray 
Rating:
3.0

I was charged the $8 insurance fee that i didn't sign up for, but rather than hassle over it, I just paid it. Bad business practice.

Don Barraclough 
Rating:
5.0

Customer did not leave a comment.

WILLIAM NIELD 
Rating:
2.0

Unable to do contactless pickup and no one was theee to help.

TIMOTHY GARDEWINE 
Rating:
2.0

A parking lot with a few UHaul trailers. No one was there during posted hours and the phone no posted on the rental shack door was not in service. Virtually no local help. Was routed to UHaul central along with the LOOONNNGGG wait times every time I called to get drop info. Finally got two wonderful persons who helped me check the truck and trailer in and the next day verified it was in fact turned in with no additional charges. Pretty unsatisfactory though overall on the turn in side. Also NO idea on my responsibility for the exterior of the BIG truck. Thanks. Cheers

Donald Pantone 
Rating:
5.0

Amazing customer service, he was super informative and helpful. I have never had anyone in customer service show genuine concern and interest. I will always go to Shane for my uhaul needs

Cory Shock 
Rating:
5.0

All good. I was in and out in 5 minutes.

Chris Long 
Rating:
5.0

Customer did not leave a comment.

Tanisha Lucas 
Rating:
2.0

There was no one there when we dropped it off

MARK GALLAGHER 
Rating:
4.0

Customer did not leave a comment.

Scott Rollins 
Rating:
5.0

Customer did not leave a comment.

Dennis Martin 
Rating:
4.0

Customer did not leave a comment.

Yves Courbois 
Rating:
5.0

Customer did not leave a comment.

Landon Connor 
Rating:
5.0

fix the safety chain

Todd Hill 
Rating:
5.0

No one there on a Monday around 11am. Tried to call but number on door didn't work. I transported a u-box from cookeville Tn to Denver Co and was told I would get $400 off my rental. That still hasn't happened.

Kay Bailey 
Rating:
3.0

Customer did not leave a comment.

DALE KRISE 
Rating:
5.0

Very convenient for the north end of Ogden, easy to find

Richard West 
Rating:
5.0

Do you sell the trailers?

Davie Broderick 
Rating:
2.0

Windshield was dirty and the customer service is not good had some issues in communication not a good neighbor place to do a business

Jose Molina 
Rating:
5.0

Customer did not leave a comment.

Bob Cox 
Rating:
5.0

Said keys were under drivers seat but they were up above the drivers visor.

David DEAN 
Rating:
5.0

Customer did not leave a comment.

Joseph White 
Rating:
1.0

Person wasn’t there for pick up or drop off. Couldn’t ever get a hold of them, uhaul even tried. Eventually after calling about 12 times in a row they answered. Voluntarily signed us up for added insurance that we didn’t ask for.

Lindsey Holverson 
Rating:
2.0

Nobody around at time we both agreed to pick the truck up, then after returning the truck a few days later I was accused of not returning it by the U-Haul lost and recoveries. No more U-Haul rentals for me...

David Lee 
Rating:
3.0

Delivered truck to drop location .. I had more gas in the truck at the end than at pick up .. I feel I should have a refund on the extra gas about 20 gallons extra .. please advise ....... Jerry Allen ... 801.722.9245 ... I did ask about it .. did not received a comment about it only an extra bill for mileage ...

Jerry Alan 
Rating:
5.0

Customer did not leave a comment.

Anton Valencic 
Rating:
5.0

Very helpful, friendly customer service.

Ryan Nielsen 
Rating:
3.0

I wanted to pick up the trailer on Sunday, because of parking situation, ogden on Wall Street was my preferred location, went there and looked at trailers, and I agreed ti picking it up on Sunday, Got a call on Saturday afternoon that I had to pick it up on Saturday at a different location, and they were closed on Sundays, canceled my plans for Saturday evening to pick up trailer, I called 3 times trying to pick up trailer, but got a hold of someone in the main office, she was quite rude and laughed, saying at least you got your trailer, very poor customer service, and as she said ha ha,

ralph maestas 
Rating:
4.0

The trailer was nice but it still had dry dirt on he bed floor that had not been cleaned out from prior use. The manager was nice and helpful and let us use a trailer better suited for our needs.

Terry nevarez 
Rating:
1.0

Rogers Eggs was 30 minutes late to the site. We waited way too long and he had a horrible attitude when we asked how we could remedy the situation.

Andrew Langdon 
Rating:
3.0

Customer did not leave a comment.

Julie clawson 
Rating:
3.0

Customer did not leave a comment.

Colby Williams 
Rating:
4.0

He was awesome! Great Job!

Danielle Singkofer 
Rating:
5.0

Shane at Roger's Eggs was an absolute pleasure to work with. We were scheduled for self-pickup, but the app was not working and the customer service line was no help at all. Luckily, Shane happened to be stopping by the shop on his way up to the mountains and took time out of his schedule to help us. He had us up and running and on the road in no time. He was very professional and made us feel comfortable. If you're renting a Uhaul in Ogden, I would highly recommend scheduling pickup from this location. U-Haul themselves, however, have been nothing but trouble. I was having issues with the app since I first placed my reservation order. I called Uhaul on multiple occasions to express my concerns and they assured me over and over again that it would be okay, and that if anything went wrong at the time of pickup the customer service line would be able to assist me. Well, pickup time comes around and, of course, I can't get the app to register my reservation. I called the customer service line and was given the run around. They first tried to tell me that it was because I was entering the order information wrong (I wasn't), then that it was because my location tracker wasn't turned on (it was), and finally that it was because the email address had information on it that didn't match the name of the driver (that doesn't even make sense, but we tried changing it anyway and it still didn't work). Once we went through all of that, they decided they would try transferring me to another department. Luckily, Shane happened to show up to pick up some equipment while I was on hold, so that was the end of that. But if he hadn't showed up, we may have never gotten in to our rental. To top it all off, I'm now being double-billed. I have a pending charge for the reservation, followed by two pending charges in the same amount. They say it "should correct itself" in 3-5 business days. But that's 3-5 business days that I'm out an additional $170, and after an expensive move that hurts a little. If I ever have to do business with Uhaul again it'll be too soon.

Chanelle Modula 
Rating:
5.0

Great service! Thanks!

Casey Graham 
Rating:
3.0

Customer did not leave a comment.

LOREN BROOKS 
Rating:
3.0

Customer did not leave a comment.

Mindi Messenger 
Rating:
5.0

Customer did not leave a comment.

Justin Hess 
Rating:
5.0

Very friendly and helpful! Very unexpected circumstances, unfortunately, obligated my girlfriend to move on New Year's Eve. The panic of moving her and four children out in one single day was overwhelming. I searched for a truck in the more conventional locations and they either had been closed or out of trucks. Driving home after several failed attempts we saw Roger's eggs U-Haul. To my surprise the owner answered, explained to me that he was closed due to the holiday but after explaining my situation he was very understanding and very helpful. He opened his doors and started his computer just to make sure I had the truck I needed. Explained everything clearly and got the truck we needed, the process was easy and simple. Thanks to Rogers Ace U-Haul we were able to get the job done unfortunately we missed the fireworks show, but it was worth it because the day would have been a nightmare with out Rogers eggs U-Haul.

Robert Garza 
Rating:
1.0

I believe we were over charged. We have fault for not verifying the charges before receiving the truck however it still doesn’t make it right. I’ve never had problems with U-Haul but unfortunately after this incident I will no longer be using again.

JANET MILLAN 
Rating:
5.0

The owner was very helpful and kind. I’ll definitely rent from this location again and recommend it to my friends.

AMANDA KOLDEWYN 
Rating:
5.0

Customer did not leave a comment.

bruce campbell 
Rating:
2.0

Customer did not leave a comment.

Michelle McKenzie 
Rating:
5.0

The man i rented the truck from shane Rogers was very nice and very friendly spoke very highly of the uhaul company

Dusty Campbell 
Rating:
1.0

I waited for an hour for him to show up. Never answer his phone. Then he tried to charge me for 2 extra days on the rental.... DONT RENT FROM THIS PLACE!!! EVER!!!!

Trevor White 
Rating:
1.0

Overcharged

Heather Maupin 
Rating:
3.0

Customer did not leave a comment.

Marissa Buhler 
Rating:
1.0

No one was there and no one answered the phone. He said he’d call the next day. It took a couple more then he thought I stole the blankets that I paid for.

Vance Yoshikawa 
Rating:
1.0

Make sure app works. Have someone available during business hours for help. Quote exact costs.

cameron mackey 
Rating:
5.0

Customer did not leave a comment.

NICK BARBER 
Rating:
5.0

Customer did not leave a comment.

Matthew Smitheram 
Rating:
5.0

Customer did not leave a comment.

Gary Owen 
Rating:
3.0

Customer did not leave a comment.

misty taylor 
Rating:
3.0

Customer did not leave a comment.

Kolt Wright 
Rating:
5.0

Customer did not leave a comment.

Mistee Taylor 
Rating:
2.0

Called and made a reservation was told one price and when I got there to pick it up it was 50 higher. This shod have been explained when I called and asked prices. Setting was very unprofessional.

estavin martinez 
Rating:
1.0

Roger wasn’t there at the agreed pick up time and did not answer his phone to pick up the truck. It ended up setting us back an hour and a half.

Dawna whitehead 
Rating:
1.0

There was no one there. The phone number on the door didn't work. Our daughter worked long and hard to get the receipt completed.

Dean Everet 
Rating:
3.0

Customer did not leave a comment.

John Norris 
Rating:
1.0

Turned in the truck a day early but started getting late notices the next afternoon. They never checked the truck in! I had to drive down to the site and take pictures of the truck to email to corporate. Trying to locate someone onsite was a task and very frustrating! I will never use this facility or recommend it to anyone. Horrible experience...

tammy thompson 
Rating:
5.0

Customer did not leave a comment.

Bruce Jensen 
Rating:
2.0

Could not get in contact with the owner for most of the day. We finally drove over there (still during hours) the building was locked. The owner finally answered his phone and told us that he had just closed up. (Even though we had been sitting there about 20 minutes trying to reach him)I Told Him We Had Been there a while and got a little frustrated and advised me that he was on his way. when he arrived he was extremely short with my wife and I, and took our dolly, that we had paid for, out of the truck without my knowledge. Maybe he was having a bad day but I will never recommend this place to anyone

Ethan Olson 
Rating:
5.0

Customer did not leave a comment.

Micah Roberts 
Rating:
5.0

When i got in the truck the gas tank was already below the badge i was suppose to hit. I was charged extra for absolutely nothing.

Garrett Lever 
Rating:
5.0

Customer did not leave a comment.

Deborah Muro 
Rating:
5.0

Customer did not leave a comment.

SCOTTI MCFARLAND 
Rating:
2.0

Gave me the wrong truck, so the mileage when I went to return it was all wrong and took days to figure out.

Jessica Cole 
Rating:
3.0

Give accurate information about location hours and equipment availability

Jacob Zieleniewski 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ARANA 
No reviews have been submitted for this location.

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