Comentarios del cliente para Rogers Eggs

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rogers Eggs

Grado total:

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Andrew L. en

Grado:

Rogers Eggs was 30 minutes late to the site. We waited way too long and he had a horrible attitude when we asked how we could remedy the situation.

Julie c. en

Grado:

El cliente no dejó un comentario.

Colby W. en

Grado:

El cliente no dejó un comentario.

Danielle S. en

Grado:

He was awesome! Great Job!

Chanelle M. en

Grado:

Shane at Roger's Eggs was an absolute pleasure to work with. We were scheduled for self-pickup, but the app was not working and the customer service line was no help at all. Luckily, Shane happened to be stopping by the shop on his way up to the mountains and took time out of his schedule to help us. He had us up and running and on the road in no time. He was very professional and made us feel comfortable. If you're renting a Uhaul in Ogden, I would highly recommend scheduling pickup from this location. U-Haul themselves, however, have been nothing but trouble. I was having issues with the app since I first placed my reservation order. I called Uhaul on multiple occasions to express my concerns and they assured me over and over again that it would be okay, and that if anything went wrong at the time of pickup the customer service line would be able to assist me. Well, pickup time comes around and, of course, I can't get the app to register my reservation. I called the customer service line and was given the run around. They first tried to tell me that it was because I was entering the order information wrong (I wasn't), then that it was because my location tracker wasn't turned on (it was), and finally that it was because the email address had information on it that didn't match the name of the driver (that doesn't even make sense, but we tried changing it anyway and it still didn't work). Once we went through all of that, they decided they would try transferring me to another department. Luckily, Shane happened to show up to pick up some equipment while I was on hold, so that was the end of that. But if he hadn't showed up, we may have never gotten in to our rental. To top it all off, I'm now being double-billed. I have a pending charge for the reservation, followed by two pending charges in the same amount. They say it "should correct itself" in 3-5 business days. But that's 3-5 business days that I'm out an additional $170, and after an expensive move that hurts a little. If I ever have to do business with Uhaul again it'll be too soon.

Casey G. en

Grado:

Great service! Thanks!

LOREN B. en

Grado:

El cliente no dejó un comentario.

Mindi M. en

Grado:

El cliente no dejó un comentario.

Justin H. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

Very friendly and helpful! Very unexpected circumstances, unfortunately, obligated my girlfriend to move on New Year's Eve. The panic of moving her and four children out in one single day was overwhelming. I searched for a truck in the more conventional locations and they either had been closed or out of trucks. Driving home after several failed attempts we saw Roger's eggs U-Haul. To my surprise the owner answered, explained to me that he was closed due to the holiday but after explaining my situation he was very understanding and very helpful. He opened his doors and started his computer just to make sure I had the truck I needed. Explained everything clearly and got the truck we needed, the process was easy and simple. Thanks to Rogers Ace U-Haul we were able to get the job done unfortunately we missed the fireworks show, but it was worth it because the day would have been a nightmare with out Rogers eggs U-Haul.

JANET M. en

Grado:

I believe we were over charged. We have fault for not verifying the charges before receiving the truck however it still doesn’t make it right. I’ve never had problems with U-Haul but unfortunately after this incident I will no longer be using again.

AMANDA K. en

Grado:

The owner was very helpful and kind. I’ll definitely rent from this location again and recommend it to my friends.

bruce c. en

Grado:

El cliente no dejó un comentario.

Michelle M. en

Grado:

El cliente no dejó un comentario.

Dusty C. en

Grado:

The man i rented the truck from shane Rogers was very nice and very friendly spoke very highly of the uhaul company

Trevor W. en

Grado:

I waited for an hour for him to show up. Never answer his phone. Then he tried to charge me for 2 extra days on the rental.... DONT RENT FROM THIS PLACE!!! EVER!!!!

Heather M. en

Grado:

Overcharged

Marissa B. en

Grado:

El cliente no dejó un comentario.

Vance Y. en

Grado:

No one was there and no one answered the phone. He said he’d call the next day. It took a couple more then he thought I stole the blankets that I paid for.

cameron m. en

Grado:

Make sure app works. Have someone available during business hours for help. Quote exact costs.

NICK B. en

Grado:

El cliente no dejó un comentario.

Matthew S. en

Grado:

El cliente no dejó un comentario.

Gary O. en

Grado:

El cliente no dejó un comentario.

misty t. en

Grado:

El cliente no dejó un comentario.

Kolt W. en

Grado:

El cliente no dejó un comentario.

Mistee T. en

Grado:

El cliente no dejó un comentario.

estavin m. en

Grado:

Called and made a reservation was told one price and when I got there to pick it up it was 50 higher. This shod have been explained when I called and asked prices. Setting was very unprofessional.

Dawna w. en

Grado:

Roger wasn’t there at the agreed pick up time and did not answer his phone to pick up the truck. It ended up setting us back an hour and a half.

Dean E. en

Grado:

There was no one there. The phone number on the door didn't work. Our daughter worked long and hard to get the receipt completed.

John N. en

Grado:

El cliente no dejó un comentario.

tammy t. en

Grado:

Turned in the truck a day early but started getting late notices the next afternoon. They never checked the truck in! I had to drive down to the site and take pictures of the truck to email to corporate. Trying to locate someone onsite was a task and very frustrating! I will never use this facility or recommend it to anyone. Horrible experience...

Bruce J. en

Grado:

El cliente no dejó un comentario.

Ethan O. en

Grado:

Could not get in contact with the owner for most of the day. We finally drove over there (still during hours) the building was locked. The owner finally answered his phone and told us that he had just closed up. (Even though we had been sitting there about 20 minutes trying to reach him)I Told Him We Had Been there a while and got a little frustrated and advised me that he was on his way. when he arrived he was extremely short with my wife and I, and took our dolly, that we had paid for, out of the truck without my knowledge. Maybe he was having a bad day but I will never recommend this place to anyone