Customer Reviews for Roe Brothers Inc
(U-Haul Neighborhood Dealer)

469 reviews

65 Maple Ave   Florida, NY 10921

(845) 651-1894

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 651-1894

65 Maple Ave
Florida, NY 10921

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome experience!

Andrew Meier 
Rating:
5.0

Customer did not leave a comment.

ROBERTG JR SCHULLER 
Rating:
5.0

Nothing.

Regina Mortensen 
Rating:
5.0

Customer did not leave a comment.

John Madura 
Rating:
2.0

Clean the snow n ice off the vehicle or at least put a ice scraper in the rig

Paul Mazer 
Rating:
5.0

No issues Can’t think of anything to improve

steve zuk 
Rating:
5.0

Customer did not leave a comment.

MARSHALL COLES 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GREENE 
Rating:
3.0

This was our first time renting at Roe Brothers as we usually rent at Wadeson's. We chose Roe for the available pickup truck rental. Pros - The woman who helped us at the U-Haul desk was friendly and helpful. Cons - The pickup was covered in snow from a large snow storm 2 days prior to our rental. The rental desk is across two parking lots and a road from the rental - so going back and forth for assistance made me late for my next appointments. Even after asking for help, the hood of the truck was left fully covered - which made highway driving dangerous. I was truly surprised by the lack of consideration.

Tracy Gregoire 
Rating:
5.0

The latest I could book was 4:15, but I knew I was picking up after hours…If I book to be able to pick up 24/7, it’s silly that app wouldn’t let me check in until I called a live rep. She’s changed my reservation time and then the app was flawless

William Smith 
Rating:
5.0

The best customer service! The staff was exceptional and I would recommend them to everyone. The location was also clean

Richard Kaiser 
Rating:
5.0

Nothing

Kevin Owens 
Rating:
5.0

Customer did not leave a comment.

Glenn Tarulli 
Rating:
5.0

Customer did not leave a comment.

Mikhail Sandler 
Rating:
5.0

Katie is a pro - no issues

Neil Skow 
Rating:
5.0

The damage was not marked with yellow stickers the check engine light was on the truck was not clean inside. The link to uhaul did not work on 3 different phones the site could not help because they could not access it either it took almost 45 minutes to speak to people to not the damage and l light. Still could not access the site upon return Saturday evening. Overall I was very disappointed this time.

Kevin Williams 
Rating:
5.0

Customer did not leave a comment.

Ryan Caldwell 
Rating:
5.0

Customer did not leave a comment.

William Siebert 
Rating:
3.0

The gas tank was not full even though the location (Roe's Brother) told me it is. I didn't realize until I left the location.

Woei Yu Choo 
Rating:
5.0

Roe Brothers Inc staff was absolutely fabulous!

Patrick Clifton 
Rating:
5.0

Customer did not leave a comment.

Woei Yu Choo 
Rating:
5.0

Excellent customer service at Roe Brothers lumber and hardware location. Definitely will recommend !!!!!!! 10 stars

JOHNMATTHEW FIGLIACCONI 
Rating:
1.0

Customer did not leave a comment.

Francois Jalkh 
Rating:
5.0

The Uhaul online return feature does not work on several occasions leading to being charged $20 to have someone do it for you next day

JAMES KARIU 
Rating:
5.0

at this location, everyone was great, love renting here, thanks

Thomas Rocktoff 
Rating:
5.0

Customer did not leave a comment.

Richard Troiano 
Rating:
5.0

Each location should have more of the same equipment at each location.I think that this location only one trailer. I had to wait a few days to pick it up. The person who helped me at Roe gave me great service. Thank you

seth pechman 
Rating:
5.0

There seems to be some major confusion here. Because people have down Florida as a drop off location. And that is nowhere near where we were going. Somebody made up typographical era.

Gail Banker 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DIRENZO 
Rating:
5.0

Very friendly and efficient service.

Tom Stewart 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

WAYNE SMITH 
Rating:
5.0

Great service

ann demarco 
Rating:
5.0

Customer did not leave a comment.

jaclyn farina 
Rating:
4.0

transmission of truck was inferior. When dealing with a person at location service was fine. When dealing with U-Haul site service was bad, I was sent to wrong location for pick up, I could not rent from location I wanted. Overall, I would not likely rent from U-Haul again as trying to rent from specific location was difficult if not possible.

Richard Paulus 
Rating:
5.0

Customer did not leave a comment.

Ed Finnerty 
Rating:
5.0

Customer did not leave a comment.

Daniel Flores 
Rating:
5.0

Customer did not leave a comment.

Michael Finnegan 
Rating:
5.0

Customer did not leave a comment.

Endy Metellus 
Rating:
5.0

Customer did not leave a comment.

Bart Calabrese 
Rating:
5.0

Took us a bit to navigate how to pick up the vehicle since the store was closed but once we did that, everything worked out great

Nancy Rosen LaTorre 
Rating:
5.0

Customer did not leave a comment.

Mark Autore 
Rating:
5.0

Customer did not leave a comment.

Joseph Schnettler 
Rating:
5.0

Customer did not leave a comment.

Maureen Dinkelmeyer 
Rating:
5.0

Customer did not leave a comment.

Michael King 
Rating:
5.0

Customer did not leave a comment.

JOSER SOLANO 
Rating:
4.0

Customer did not leave a comment.

JOHNA RESSA 
Rating:
5.0

i needed help last minute and they were great! highly recommend!

Lynn Engler 
Rating:
5.0

The best experience I have ever had renting Uhaul. (Or anything for that matter.) I probably won’t rent from anywhere else except Roe Brothers next time I need the service again. A+

Charles Eckerson 
Rating:
5.0

Customer did not leave a comment.

Thomas Madden 
Rating:
5.0

Very professional and personable.

Rodney Carpentier 
Rating:
5.0

Best service I would highly recommend!

Thomas Reinle 
Rating:
5.0

just keep doing a great job, thjanks

Thomas Roctoff 
Rating:
5.0

Great staff and customer service!

Joseph Kosen 
Rating:
5.0

The customer service at Roe Brothers was impeccable. Great location and very friendly people.

EILEEN PATTERSON 
Rating:
2.0

I ordered a dolly with my truck. I needed the dolly, there was no dolly. I hurt my back because there was no dolly. I wish the dolly I ordered had been there

John Obrien 
Rating:
5.0

Customer did not leave a comment.

Peter Minucci 
Rating:
5.0

Customer did not leave a comment.

John Kurek 
Rating:
5.0

Very good experience.

Crystal Run Vill Ed Winters 
Rating:
3.0

Truck was covered in dents, scratches, and a questionable windshield. Held in place with tape? Raised Concerns in a few fronts. 1 being blamed for something I had nothing to do with. And 2. Was the windshield going to fall out? The brakes were metal on metal. Which not only was a life or death concern on the highway but also quiet the auditory torture. Please change the brake pads!

Dan Shea 
Rating:
5.0

Customer did not leave a comment.

Phillip Zwickl 
Rating:
5.0

You guys are great!

Marie Kosen 
Rating:
5.0

Customer did not leave a comment.

Amy Smith 
Rating:
2.0

I had a reservation in Middletown NY For 9:30 am for a 26' truck. Once there I was told no trucks were available in the area and I would have to go to NJ to get a 26' truck, I could go to Florida NY for a 20' truck. No discount offered. I had to make 1 trip with the truck and 2 additional trips of 60 miles each way because of the smaller truck. Not only was I not given a discount for the extra 30 mile drive to pick up the smaller truck but was not even credited the extra 30 mile I had to put on the truck to get to the Uhaul location. Plus 2 trips with my personal car totaling 240 miles of gas and 4 hours of time. None of which would have be made had my original reservation been possible. If they put you out you should be compensated. That's good business. I use to use them every 2-3 months now I will look elsewhere. I feel under appreciated and disrespected. $304.60 in rental fees, $70. in gas for the Uhaul truck, Just to move my stuff 60 miles. A moving company would have charged me $500 and they would do all the hard work. Why would I rent form them again.

vanessa valen 
Rating:
5.0

Customer did not leave a comment.

Mikhail Sandler 
Rating:
5.0

Customer did not leave a comment.

HIRSCH GLANZER 
Rating:
5.0

Customer did not leave a comment.

Robert Adams 
Rating:
5.0

Customer did not leave a comment.

HIRSCH GLANZER 
Rating:
5.0

Scheduling pick up was changed from original location so had to drive out of the way. availability of vehicles near me was a problem. Vehicle was great and pick up and drop off was fine

ERIC DARNSTEADT 
Rating:
5.0

There were a lot of stains on the interior of the cab and it smelled like smoke. It was evident that the cab was vacuumed/wiped down, but the seat needs to be cleaned better. The representative that checked me in was knowledgeable and friendly, as was the phone rep when I called about having trouble with the app during the return.

Dale Lynch 
Rating:
5.0

Best rental experience ever!

Dan Cecconie 
Rating:
5.0

Customer did not leave a comment.

HIRSCH GLANZER 
Rating:
5.0

Customer did not leave a comment.

Harry Augenblick 
Rating:
5.0

Customer did not leave a comment.

Nathanael Ruppert 
Rating:
5.0

Good service

Jonathan Hamilton 
Rating:
5.0

Everything was perfect Easy pick up & drop off

Ricahrd Reinert 
Rating:
5.0

I was very satisfied, thank you

ROBERT MCCLOREY 
Rating:
5.0

Excellent, convenient and accommodating, so thankyou!

Mary Robinson 
Rating:
5.0

Truck smelled like smoke Would appreciate it if it didn't

Stephen Schermerhorn 
Rating:
5.0

Customer did not leave a comment.

Lindsay Kenneally 
Rating:
5.0

Customer did not leave a comment.

Perry Winston 
Rating:
5.0

Service is always good

Josefina Zuluaga 
Rating:
5.0

I know I put yes for the equipment was clean, but the cab area was not. Napkins and garbage all over floor. The back was very clean. Otherwise the equipment was very well maintained.

Candy Arnott 
Rating:
5.0

This rental experience could not have been easier. The equipment was clean and in great shape. Considering it was a van, in my opinion it got great gas mileage as van's go. Roe Brothers was a great, convenient location with super friendly staff. Would highly recommend them and U-Haul again.

James Meier 
Rating:
5.0

Customer did not leave a comment.

Howard Schleider 
Rating:
5.0

NONE, THE SERVICE WAS GREAT

gladys Calzada 
Rating:
5.0

Customer did not leave a comment.

dustin rogers 
Rating:
5.0

Customer did not leave a comment.

THOMAS OLSEN 
Rating:
5.0

Customer did not leave a comment.

Charlie Tausk 
Rating:
5.0

Customer did not leave a comment.

JOHNDANIEL FELLENZER 
Rating:
5.0

Quickly and easy. No reservations are needed

Josefina Zuluaga 
Rating:
5.0

No issues. All was good.

Michael Kobyleckyj 
Rating:
5.0

Customer did not leave a comment.

Leah Vereschagin 
Rating:
5.0

Customer did not leave a comment.

Jason Latassa 
Rating:
5.0

Fastest pickup processes of any time i have used uhaul. Walked in, gave my name, swiped my card and had the keys in 5 minutes.

Cameron Georgi 
Rating:
5.0

Customer did not leave a comment.

Chanas Jankoveiz 
Rating:
3.0

Customer did not leave a comment.

david schreiber 
Rating:
3.0

Customer did not leave a comment.

Randall Davis 
Rating:
5.0

Customer did not leave a comment.

Pamela Decker 
Rating:
5.0

Customer did not leave a comment.

MIchael Young 
No reviews have been submitted for this location.

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