Customer Reviews for Rods Radiator
(U-Haul Neighborhood Dealer)

Rating:

3.0

The remote pick up option was unnecessarily difficult. The app was ridiculously awful. The lock box was difficult to navigate.

Rating:

5.0

Friendly and professional Definitely recommend

Rating:

5.0

Rod's Radiator is now my top location to rent Uhaul trailers for daily use. The husband and wife are kind, courteous and provide great customer service. They even helped replace a fuse in my fuse box to get the trailer lights back to operational. I will be back to rent from Rod's Radiator and recommend you to as well.

Rating:

5.0

For me nothing is needed. This location is convenient, extremely friendly, they care and they get it.

Rating:

1.0

This pick up at ray’s radiator was rude. Failed to put equipment requested in the truck. Made no efforts to answer questions saying in stead “ we just provide a place to pick up trucks.. we are not a u hail dealership” Never again will I rent or recommend this location for any thing!!

Rating:

5.0

At this location nothing. It was great.

Rating:

5.0

The owners were awesome and they have great customer service and are so friendly. This is my new preferred pick up locations

Rating:

5.0

It needs a clean up

Rating:

5.0

Can not think of anything that would make my experience any better.

Rating:

2.0

I ordered a truck online along with blankets, tie downs, appliance dolly, and reserved it for pick up at the Murrieta UHAUL on Jefferson. On the day of pick up - I confirmed - all about a week prior. On the day of the scheduled pickup - someone from UHAL phoned me in the morning and said I would need to pick it up from another store outside of my town - why was this my responsibility? Also, I had ordered 2 TV boxes - I asked if these would be at the new pick up location and I was assured "yes - they would be." Again, I confirmed as it got closer to pickup. When I called and said "I'm coming to pick up the truck" the other store in Wildomar said - "I'm sorry but we gave it away and tried to call you." I had no missed call notifications from that store and no text messages. The woman at the Wildomar store said "We're all sold out of 20 footers - you're going to have to drive 1.5 hours South to pick one up but we DO HAVE a 26 footer in Menifee" (so they upsold me to a larger size which cost me more money!). I was desperate - it was the 11th hour so of course I had to say "Ok." I then had to drive way out of my way to Menifee to pick it up and they almost didn't relinquish it. The truck was below 1/4 of a tank with only 60 miles of gas until E. I didn't get the tie downs ordered, blankets, Tv boxes - all they had was an appliance. dolly. I had to do the running around when I had reserved and ordered everything on-line! Horrible customer service experience.

Rating:

3.0

The app is pretty buggy.

Rating:

2.0

The people who worked there were very nice. The trailer we received was old and when we opened the door it would not close we had to drive to RedBluff Uhaul and have them fix it temporarily and drive back to Redding for another trailer. This cost us over two hours of time when we had helpers to pack and over 100 miles of gas.

Rating:

5.0

Nothing really your staff was awesome super kind compassionate and understanding... It's the first rate organization

Rating:

5.0

Fast and courteous service, and they had exactly what I needed.

Rating:

5.0

Very good customer service!

Rating:

3.0

The rear wnd leaked oil all.over our deiveway,the inside cab,cargo area and the ramp were filthy dirty.

Rating:

5.0

Very friendly and accommodating!

Rating:

4.0

I would definitely go back!!!

Rating:

5.0

Return/drop off procedure when no one present to receive the truck was very easy and convenient.

Rating:

5.0

Great customer service. Friendly and quick with the right equipment. I would use them again and recommend them highly.

Rating:

4.0

So, U-Haul puts a big facility on a heavily travelled arterial, then sends me to a radiator shop a few blocks away. Could have been a snafu, except that I called to change my reservation time beforehand. People at both facilities were very nice. I also appreciate the invoice credit for returning the truck with more fuel than it came with.

Rating:

5.0

This was great, easy pick up drop off, unlike the other haul location on cypress. I will be using this location from now on.

Rating:

2.0

I was disappointed that I was charged an extra $14 without an explanation. The first charge was supposed to be 44, then it went up to 54. Then a random charge for $14 that I did not ask for. At the very least I would have appreciated a call to inform what the charge was for. I definitely will not be going back.

Rating:

5.0

They were extremely helpful. The main Uhaul store did not have my van that I reserved weeks ago. Rod's had one and was very helpful. We ran into a small issue and they were there to help. Drop off was easy. A very big thank you to them!!!!! Robin

Rating:

5.0

Convenient, quick, my friends’ shop

Rating:

2.0

Unprofessional and truck and dolly were not ready when we arrive to pick up our reservation

Rating:

3.0

I think it would’ve been a much better experience if I had received better communication from UHaul a few days prior to my rental letting me know that I would need to prove my identity and provide the contact info for someone who could verify my identity at that moment. It was kind of a fiasco, and it made me really anxious. Since The shop itself was closed, I felt like I had no assistance if I had issues uploading photos of my ID (which I did). I tried to call for assistance and was told the wait time was an hour. Fortunately the ‘chat function’ ultimately helped, but it was extremely stressful, took a long time, and I really wouldn’t recommend this method of pick-up to anyone.

Rating:

5.0

The best uhaul experience I ever had

Rating:

3.0

We would have preferred to return the truck to Mount Shasta, but they needed it in Redding, however, when we returned it there was another 26' truck on the lot. UHaul offers an incentive to drop-off at another location, but with the extra driving time and gas and mileage for another vehicle to pick me up, it really isn't worth it.

Rating:

2.0

I got ripped off on the fuel level. I am 62, need reading glasses and do not feel obliged to do all of my business on a smart phone. The fuel gauge in my truck read 5/8 when I rented the truck. I did not check the "paperwork", of which there was none, because I do not do email on my phone. When I checked back in, I was told I owed a fuel charge of $58 because I rented the truck at 7/8 tank. That is a lie. I spoke with an agent on the phone who said he could find no record of the check-in level I inherited. U-Haul is stealing from me and I will never rent from you again. Also, I will advise others of your crookery. Your system is difficult to use, the dealer in Redding, CA at Rod's Radiator is poorly trained and your reliance on technology, while it may reduce operating cost, is very inconvenient. I like paper.

Rating:

3.0

Dropped off on weekend so no one was there

Rating:

1.0

I had ordered an appliance dolly and I didn't receive it. The back of the truck had blankets in it that I had to move around to pack the truck as well. I am very upset and I won't be renting another uhaul truck from this location ever again. They didn't have anything organized. Horrible service.

Rating:

5.0

Very friendly staff and so easy to drop off. I highly recommend.

Rating:

5.0

Extremely helpful

Rating:

4.0

just had an issue with fuel and milage levels but customer service was able to take care of my problems andall was good.

Rating:

4.0

The Mobile check in needs improving, the pick up location is fine

Rating:

4.0

It wasn't clean in back