Comentarios del cliente para Rods N Rides

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rods N Rides

Grado total:

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Laurie B. en

Grado:

El cliente no dejó un comentario.

Cassandra T. en

Grado:

El cliente no dejó un comentario.

Richard A. en

Grado:

El cliente no dejó un comentario.

Alexander W. en

Grado:

Thank you

Terry H. en

Grado:

No negative comments from me. The folks were flexible, friendly and very helpful

Tony B. en

Grado:

El cliente no dejó un comentario.

Marium E. en

Grado:

dirty trailer... i complained to rental site where i rented from and trailer lights did not work, though turn signals and flashers and brake lights worked... my son was pulling it and had to use flashers often so I could see him in the rainstorm (it also leaked and got some items wet)... i was following him in another pickup... no reflectors on the back of the left tire cover... right rear tire of the tandem axle was low... very disappointed in the service because we dropped it off in timely manner and was called by Uhaul to confirm it had been dropped off - Kim hadn't even checked us in when i called her cell to inform of the drop off... this location is never open when we need them...

Robert M. en

Grado:

The 24/7 app was AWEFUL!! Why when a person makes the reservation over the website do they not ask for driver's pic and license pic and 2 extra contact informations ???? This was requested at the pickup site and the app was NOT WORKING!! My smartphone had a clear signal, but the app would NOT take a photo so that I could pick up the truck at the scheduled time. I called customer service 6 times and was transferred each time and told to follow the instructions on the website. I even watched the video. BUT I feel that nobody except for Sandy at the Springfield, MO office would listen regarding the inability to use the photo part of the app. Of course, if I could not take the required photos, I could not pick up the truck!! I am so angry about the whole 24/7 app !! This was a very emotional move for me and was made worse by the frustration and 1 1/2 hour struggle to get the truck key.

John S. en

Grado:

El cliente no dejó un comentario.

Cristina C. en

Grado:

I wish all UHaul pickup locations were like this one. Total overall experience was spectacular and the Lady is the sweetest ever.

Tony B. en

Grado:

El cliente no dejó un comentario.

Brian H. en

Grado:

El cliente no dejó un comentario.

Chuck D. en

Grado:

Please consider increasing the time allowed to have the unit. A 26' truck takes a lot of time to load and unload. Moving is difficult, expesive and stressful enough without feeling like there is an impossible time line to follow. We didn't even get the truck completely packed because I was afraid we wouldn't make the return deadline.

Rita B. en

Grado:

El cliente no dejó un comentario.

Jeremy E. en

Grado:

Lots of trucks on hand. They were friendly and got me checked out fast.

Robert G. en

Grado:

the appliance dolly was not there . I had to rent elsewhere

Anthony B. en

Grado:

When I picked up truck the worker took me down and brought fuel level to 1/8 tank told me that was where it needed to at return when I took it back I was told should have been at 3/4 almost got charged a fee also did not receive a paper saying what level should have been

Bryant L. en

Grado:

The only downside was that when I attempted to use the check-in via the app the pickup option was still greyed out. Luckily the location owners were there so I switched it to a standard pickup, and just checked it out through them.

Cathie P. en

Grado:

El cliente no dejó un comentario.

Brandi M. en

Grado:

Be open for the posted hours. Make sure truck are clean and easily accessible for rental. Ours had a dirty bumper and was parked behind building in muddy patch.

Larry b. en

Grado:

El cliente no dejó un comentario.

ANGELA HUTSELL a. en

Grado:

I had a great experience with no issues that Kim couldn't address and solve on the spot!! Awesome and thanks so much!

Gary F. en

Grado:

El cliente no dejó un comentario.

Margaret W. en

Grado:

El cliente no dejó un comentario.

Jeff D. en

Grado:

It's a small town U-Haul, so as a location, it's decent, but not greatly decked out like some larger locations. That is fine. What sets this location apart, is the owners/operators who are very personable and work well with the clientele. Kudos and thanks for a pleasant experience!

CHARLOTTE P. en

Grado:

El cliente no dejó un comentario.

dustin w. en

Grado:

Wonderful customer service and a great independent dealer. Thank you so much for your help as my wife and I appreciate the customer service!

Christopher J. en

Grado:

I recommend the location they were awesome. Uhaul 24/7 service needs some work though its a great idea and seems like it be easy but issues and then the hold time for customer service was very long and they guy didn't care he offered no help then asked if he could help me I just paused in disbelief because he had done nothing at all not tell me that they change my reservation or anything just you will have to go in during business hours the next day he didn't even take the time to see what time that was no help at all after a 13 minute hold time.

shelly r. en

Grado:

The mileage was wrong so we got charger more that we should have. The truck was empty when we got it. Not the amount quoted

Jane M. en

Grado:

El cliente no dejó un comentario.

Bill M. en

Grado:

El cliente no dejó un comentario.

Janice H. en

Grado:

El cliente no dejó un comentario.

Cheryl S. en

Grado:

Considering the treatment I got when I told the guy I would be back to pay any differences I MAY owe......Not a good experience. I had a grandbaby that was being taken to the hospital. " he followed me to my vehicle and got nasty because I had forgotten my paper work and not just asking but demanded to know how much gas was in the truck. I told him it was about an 8th off of when I got it. He popped off with there would be a $40 charge to fill the tank. When I had already told him that I would be back in if there was a difference I owed. But with the treatment I got.............I'm not so sure. I did make sure the truck was clean. Immediately after it was emptied. If I need another uhaul in the future I WILL NOT RETURN TO THIS ONE.

Margaret W. en

Grado:

El cliente no dejó un comentario.

SHELYNA H. en

Grado:

Inspect vehicle prior to next contract. Vehicle wasn't cleaned out till I already had the keys and had roaches in trailer.

Cody S. en

Grado:

El cliente no dejó un comentario.

William W. en

Grado:

Awesome professional Lady Thankful to her

Jesse B. en

Grado:

El cliente no dejó un comentario.

Deb W. en

Grado:

El cliente no dejó un comentario.

george c. en

Grado:

Customer service is horrible

lewis c. en

Grado:

El cliente no dejó un comentario.

Stacy P. en

Grado:

El cliente no dejó un comentario.