Comentarios de los clientes para Rods N Rides

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Rods N Rides

Clasificación general:

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THERESA H.
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El cliente no dejó un comentario.

Teresa C.
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Very nice and friendly. Will use again if needed.

MARYAM E.
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Dropped off only this time - know them as very special and personable people, willing to keep things 'right' with their clients - NEVER a problem there! They even have crews to help load / unload if needed... Super sweet people!

Thomas P.
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Great service!

SEAN H.
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El cliente no dejó un comentario.

Bernard K.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Thomas F.
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I reserved my equipment online and received a confirmation email. When my husband went to pick it up, nobody was there. He called and a woman answered, and said she didn't know about our reservation so wasn't there. She called 3 hours later when she got to the business for him to pick up the equipment. When we asked about Uhaul's $50 Reservation Guarantee, she knew nothing about it. We were charged for coverage even though I specifically chose no coverage online when I did the reservation. I have used Uhaul before and was happy with them, but I've never used this location before and never will again. And after the terrible customer service from their corporate line trying to resolve these issues, I doubt I will use Uhaul again.

Marlene B.
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Have the office open

Edward P.
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people were great and helpful when the uhaul mobile return would not work.

kendra M.
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El cliente no dejó un comentario.

Barbara W.
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Person in charge should be on time for appointments and give receipts / paperwork to renter.

Leonard G.
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Fantastic! I needed some assistance which staff cheerfully provided. Highly recommended.

Ronica C.
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El cliente no dejó un comentario.

Dan L.
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El cliente no dejó un comentario.

Frank M.
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Felt with this location in the past. Very helpful and friendly.

Stephanie D.
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The location was supposed to be open from 10am until 2pm the day I returned the truck. I had to drive 30 miles one way from where I actually moved to the location to return it. I got there at approximately 12noon. The place was completely deserted and hadn't even looked like anyone had been there in days. I verified that I was at the correct location did a self check in And took pictures to verify that I was at the correct location and the cleanliness of the vehicle. I waited for about another 30min hoping someone would show up to verify the vehicle. The entire experience from the beginning of the rental to the drop off was the worst experience I have ever had in renting a truck to move.

Lyndon E.
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El cliente no dejó un comentario.

Scott W.
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They were very accommodating. There was an emergency and they had to go but we're kind enough to wait for me to run down and get my trailer. Also made a special trip to check the trailer in on a day they were closed. Great people.

Rita B.
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El cliente no dejó un comentario.

Thomas P.
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Great experience. Friendly and accommodating.

CHERYL M.
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El cliente no dejó un comentario.

Blake S.
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Service Uhaul assets so the air conditioning works. Clean Uhaul assets so they are not caked with mud and cow feces. Service Uhaul assets so the weather strips don't immediately tear off and flop around. Bring Uhaul assets back from the coasts to the Midwest where they are needed so customers don't have to go absurd distances to find a standard 10 foot box truck. IMPORTANTLY, call customers who file complaints back within the promised 48 hour time frame.

Angela H.
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I called the lady who was taking care of the rental of my trailor and apparently she was working at home. She was having a conversation with someone as she was on the phone with me. There was nobody there to help put the trailor on and when I asked her for help she replied, " you dont have a guy with you" ? Then she found somoene to come help but when he got there the wiring wasnt right and he had to steal a piggy back from another trailor, only after me asking him to please hook it up for me and check the lights!! The trailor hitch was rusty and looked like it had been setting in the field for quite awhile. He had to lift it all the way from the ground as I backed the truck up. Not very safe!! There was a boat literally right behind the trailor so good thing I did not have to back up Pretty ridiculous service for such a well known company!!!

Robert D.
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El cliente no dejó un comentario.

Richard M.
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El cliente no dejó un comentario.

Glen J.
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El cliente no dejó un comentario.

Ronnie S.
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El cliente no dejó un comentario.

Ruth M.
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El cliente no dejó un comentario.

Lyndon E.
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El cliente no dejó un comentario.

Lyndon E.
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Uhaul support staff could help her that would be great she does wonderful by her self Uhaul kind of fucks it up

Jenny V.
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El cliente no dejó un comentario.

Jacob C.
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El cliente no dejó un comentario.

Thomas G.
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El cliente no dejó un comentario.

Marilyn L.
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El cliente no dejó un comentario.

Laurie B.
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El cliente no dejó un comentario.

Cassandra T.
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El cliente no dejó un comentario.

Richard A.
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El cliente no dejó un comentario.

Alexander W.
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Thank you

Terry H.
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No negative comments from me. The folks were flexible, friendly and very helpful

Tony B.
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El cliente no dejó un comentario.

Marium E.
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dirty trailer... i complained to rental site where i rented from and trailer lights did not work, though turn signals and flashers and brake lights worked... my son was pulling it and had to use flashers often so I could see him in the rainstorm (it also leaked and got some items wet)... i was following him in another pickup... no reflectors on the back of the left tire cover... right rear tire of the tandem axle was low... very disappointed in the service because we dropped it off in timely manner and was called by Uhaul to confirm it had been dropped off - Kim hadn't even checked us in when i called her cell to inform of the drop off... this location is never open when we need them...

Robert M.
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The 24/7 app was AWEFUL!! Why when a person makes the reservation over the website do they not ask for driver's pic and license pic and 2 extra contact informations ???? This was requested at the pickup site and the app was NOT WORKING!! My smartphone had a clear signal, but the app would NOT take a photo so that I could pick up the truck at the scheduled time. I called customer service 6 times and was transferred each time and told to follow the instructions on the website. I even watched the video. BUT I feel that nobody except for Sandy at the Springfield, MO office would listen regarding the inability to use the photo part of the app. Of course, if I could not take the required photos, I could not pick up the truck!! I am so angry about the whole 24/7 app !! This was a very emotional move for me and was made worse by the frustration and 1 1/2 hour struggle to get the truck key.

John S.
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El cliente no dejó un comentario.

Cristina C.
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I wish all UHaul pickup locations were like this one. Total overall experience was spectacular and the Lady is the sweetest ever.

Tony B.
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El cliente no dejó un comentario.

Brian H.
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El cliente no dejó un comentario.

Chuck D.
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Please consider increasing the time allowed to have the unit. A 26' truck takes a lot of time to load and unload. Moving is difficult, expesive and stressful enough without feeling like there is an impossible time line to follow. We didn't even get the truck completely packed because I was afraid we wouldn't make the return deadline.

Rita B.
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El cliente no dejó un comentario.

Jeremy E.
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Lots of trucks on hand. They were friendly and got me checked out fast.

Robert G.
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the appliance dolly was not there . I had to rent elsewhere

Anthony B.
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When I picked up truck the worker took me down and brought fuel level to 1/8 tank told me that was where it needed to at return when I took it back I was told should have been at 3/4 almost got charged a fee also did not receive a paper saying what level should have been

Bryant L.
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The only downside was that when I attempted to use the check-in via the app the pickup option was still greyed out. Luckily the location owners were there so I switched it to a standard pickup, and just checked it out through them.

Cathie P.
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El cliente no dejó un comentario.

Brandi M.
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Be open for the posted hours. Make sure truck are clean and easily accessible for rental. Ours had a dirty bumper and was parked behind building in muddy patch.

Larry B.
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El cliente no dejó un comentario.

ANGELA HUTSELL A.
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I had a great experience with no issues that Kim couldn't address and solve on the spot!! Awesome and thanks so much!

Gary F.
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El cliente no dejó un comentario.

Margaret W.
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El cliente no dejó un comentario.

Jeff D.
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It's a small town U-Haul, so as a location, it's decent, but not greatly decked out like some larger locations. That is fine. What sets this location apart, is the owners/operators who are very personable and work well with the clientele. Kudos and thanks for a pleasant experience!

CHARLOTTE P.
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El cliente no dejó un comentario.

dustin W.
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Wonderful customer service and a great independent dealer. Thank you so much for your help as my wife and I appreciate the customer service!

Christopher J.
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I recommend the location they were awesome. Uhaul 24/7 service needs some work though its a great idea and seems like it be easy but issues and then the hold time for customer service was very long and they guy didn't care he offered no help then asked if he could help me I just paused in disbelief because he had done nothing at all not tell me that they change my reservation or anything just you will have to go in during business hours the next day he didn't even take the time to see what time that was no help at all after a 13 minute hold time.

shelly R.
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The mileage was wrong so we got charger more that we should have. The truck was empty when we got it. Not the amount quoted

Jane M.
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El cliente no dejó un comentario.

Bill M.
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El cliente no dejó un comentario.

Janice H.
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El cliente no dejó un comentario.

Cheryl S.
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Considering the treatment I got when I told the guy I would be back to pay any differences I MAY owe......Not a good experience. I had a grandbaby that was being taken to the hospital. " he followed me to my vehicle and got nasty because I had forgotten my paper work and not just asking but demanded to know how much gas was in the truck. I told him it was about an 8th off of when I got it. He popped off with there would be a $40 charge to fill the tank. When I had already told him that I would be back in if there was a difference I owed. But with the treatment I got.............I'm not so sure. I did make sure the truck was clean. Immediately after it was emptied. If I need another uhaul in the future I WILL NOT RETURN TO THIS ONE.

Margaret W.
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El cliente no dejó un comentario.

SHELYNA H.
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Inspect vehicle prior to next contract. Vehicle wasn't cleaned out till I already had the keys and had roaches in trailer.

Cody S.
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El cliente no dejó un comentario.

William W.
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Awesome professional Lady Thankful to her

Jesse B.
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El cliente no dejó un comentario.

Deb W.
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El cliente no dejó un comentario.

george C.
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Customer service is horrible

lewis C.
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El cliente no dejó un comentario.

Stacy P.
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El cliente no dejó un comentario.

Tim N.
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El cliente no dejó un comentario.

Linda B.
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El cliente no dejó un comentario.

Melissa B.
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Went to this location three days in a row to drop off the trailer, no one was there. Called their #'s with no answer or call back.

Matthew B.
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El cliente no dejó un comentario.

Shelly P.
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El cliente no dejó un comentario.

sue M.
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El cliente no dejó un comentario.

Floyd J.
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Smooth, no problems, very accommodating, worked with us on pickup time.

Amy K.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

Christopher E.
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El cliente no dejó un comentario.

norma M.
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uhaul online and thru Oklahoma city was poor ,I wanted to pick a trailer up in Oklahoma city but they called on short notice telling me nothing was available,I could not cancel so picked up in my home town,causing me to have to pay more.El Dorado location was excellent.

BRYCEL M.
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El cliente no dejó un comentario.

RHONDA T.
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El cliente no dejó un comentario.

MICHAEL B.
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N/A

Tom P.
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Everything was great!

EMILY K.
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El cliente no dejó un comentario.

CATHY S.
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The price is kinda high

Lora G.
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El cliente no dejó un comentario.

Josie K.
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El cliente no dejó un comentario.

DAMON M.
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Kim was very helpful and her customer service skills are impeccable!! I will definitely use them in the future.

Robert B.
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El cliente no dejó un comentario.

FRANK H.
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very nice and helpful.

Anita B.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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