You charge customers charges that does not make any sense
Darron C.
Customer Reviews for Rocky's Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The owner called me a bitch and they are very unprofessional
INDIA J.Used drug needle disposed of inside cab floor 4 leftover bags/boxes in trunk storage Once my 3yr old granddaughter found needle it was too late to return as it was full and we only had 10 hours total rental time. Uhaul chat was too slow to respond. Uhaul phone line was 25 min wait time. Local office noted they would tell owner of business. Who cleans and checks these trucks?
Natasha T.Originally, I the pickup location was Melannie's Events. When I got there the location was vacant. I went to another location and it was vacant also. I called and got the main location in Warner Robins GA. I went there and they did not have a 6X12 trailer but the located one at Rocky's. They cancelled the original order and issued a new one. While at Rocky's picking up the trailer, the lady at the store made my wife and I load the trailer on the hitch and she did not check the lights. The only light working was the right hand turn light. No running lights, brake lights, and left turn signal. Because I wasted 4 hours getting the trailer I had no option but to take it as is. Worst experience ever!! I think UHaul should not charge me for the trailer as I wasted a significant amount of time.
Paul E.D Maintenance upkeep. This truck pulled badly to the left. Once loaded it was hard to handle at highway speeds.
joel E.Make sure when a customer asks 3 times for a dozen blankets that they enter into the system. Won't be back to this location
Stephen B.It was tight quarters to get into and the guy had very broken English, hard to understand!! Very slow!! They wouldn't allow customers to use the bathroom!! Employees only sign was up…. Seriously ‼ï¸
Krista L.They don't know how to speak to customers and I think that they overcharged. I will be looking into this today.
Gerri W.When returning the uhaul. I was charged another $200. When I asked the person working. He said refer to your email for any questions. Every time I asked for help it was the same answer from him.
Sequoyeah C.The vehicle had 2 tires that were overdue for replacement. As a result, I experienced a blowout on a major interstate and had to wait nearly 3 hours for a service provider to arrive and fix the issue.
David D.This location is fine but they did not have the trailer we rented when we showed up. The trailer we rented was supposed to be returned a day before but your system still let me rent it even though it was past due and I was never notified until I got to the location that it was not there. Then when I had to set up a pick up out of town 2hrs away I was told there was no way to get the fee reduced to an in town rate which is what I originally reserved for so ended up having to pay 3 times more. Not what I would call good customer service.
joshua W.Drop off was super easy.
Doug D.Convenient location
Justin Y.Josh the U-Haul field service manager assisted me at this location. He is awesome and the epitome of customer service
Mark B.Did not receive a pick up form which caused confusion with the amount of fuel necessary for return.
joseph S.Trailer didn't have a wire loom for connecting to my car. So I had to go to advance auto parts to buy my own. The location and guy at Rocky food mart was great but it would be good if they had a spare wire loom behind counter etc as a backup since I had to drive trailer a short distance with no lights functioning, in order to get to the auto parts store. Thx
Michael C.When someone orders things like dollies and blankets, actually have those things available.
Bryon W.Amazing customer service
Lina S.Very friendly. Had what I needed when I needed it.
Allan S.Truck was clean but the back door wire was messed up. Also, although we knew we did not return the gas to the proper amount, we feel that the charge of $46 for 1/8th of a tank of gas was excessive.
Debbie B.Everything was fine 🙂!
Barbara C.extremely friendly
Phyllis C.I wasn't told what I was charged for in the beginning. Fuck y'all
Derrick H.No Comments
Victor M.The 26 foot truck that we had reserved was not on the lot when we went to it up. So we had to rent a smaller truck. The cab and cargo area both were dirty and needed to be swept out.
Mike C.DO NOT rent from this location!! We were charged for insurance that we told them we didn't want and was told not to worry about the gas and we would t be charged. We received our invoice and was charged for insurance and for gas. A person that was dropping off when we went to pickup our truck had the same issue. I should have cancelled and gone elsewhere to rent
cesar C.They did not have a furniture dolly that I reserved & paid for. We had to wait while technology updated. Gentleman did not speak good English, and did not ask any questions thus adding a charge I did not approve. Needless to say we went to 2 additional locations before giving up on the furniture dolly.
Erin P.Teach the hired help (or owner) to be a little more friendly. I have rented two U-Haul trucks and three U-Haul trailers in the last 6 months to go out of state. The first four experiences were great. This one, not so much.
David M.The location had limited parking.
fred D.We was over charged fees that we didn't ask for. In the near future I advise that the on-site rep ask questions before placing anything on the bill.
Mekisha W.Have trailers available that work and are ready to be rented.
Fletcher L.You gave my truck away and sent me to three different locations to pick up I was told I could pick up 1 hour early so I got there at 7:20 pick up was at 8 I didn't get a truck till 10.. it wasn't the pick up locations fault but I had a terrible experience this time
Ashton S.It was amazing helped out well roomy
austin W.Nothing really stands out. It was an average place doing an average job getting me the truck. No complaints.
Robert S.