Customer Reviews for Rocky's Food Mart
(U-Haul Neighborhood Dealer)

193 reviews

1241 Russell Pkwy   Warner Robins, GA 31088

(478) 225-4798

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 9 am–7 pm

Services at this Location:

Contact Us

(478) 225-4798

1241 Russell Pkwy
Warner Robins, GA 31088

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–9 pm
  • Sun: 9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

wilson l 
Rating:
5.0

Customer did not leave a comment.

Greg G 
Rating:
5.0

Customer did not leave a comment.

LAKIRA T 
Rating:
5.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Very friendly atmosphere.

Charles H 
Rating:
5.0

Fast check in, truck was already inspected, brand new and in perfect condition! It drove very well and we had zero issues getting our stuff transported. Thank you so much!!

Chelsea H 
Rating:
5.0

Customer did not leave a comment.

Sheltnya C 
Rating:
5.0

We did call the location the day before to ask about the app and the owner agreed to come in before the store opened and meet us to make sure everything was good. He was there when he said he would be and was very nice and efficient. Great location for sure.

Michael F 
Rating:
5.0

Just keep being courteous

Keandrea l 
Rating:
1.0

There was no help we had to remove the Tow Dollie our self

Jalique B 
Rating:
3.0

Customer did not leave a comment.

Brandy B 
Rating:
3.0

Just a typical convenience store that does U-Haul on the side. Staff was very friendly and social. Easy to get in and out!

Thomas A 
Rating:
4.0

The back of the truck where you put your furniture smelled like wet dog. The truck was extreme loud as if there was no muffler or maybe a hole in the muffler but it severed is purpose

Keokuk M 
Rating:
3.0

Most locations will hook the trailer up for you. This one did not.

Francis R 
Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
3.0

Good service ,but all parts were not included.

Keshawn B 
Rating:
5.0

Customer did not leave a comment.

LATANJALA E 
Rating:
5.0

I was in and out within 10 minutes. They were nice and helpful. Great job!!

bennie j 
Rating:
3.0

Customer did not leave a comment.

Margaret H 
Rating:
4.0

The pick-up location personnel, Excellent! The drop off location personnel, Excellent! The truck itself ran subpar! Uhaul you have to do better. I’ll just have to choose another company in the future for my needs.

Yolanda F 
Rating:
3.0

Customer did not leave a comment.

WILLIE S 
Rating:
3.0

Representative was unconcerned

Ronald R 
Rating:
3.0

Customer did not leave a comment.

Dominique W 
Rating:
3.0

Inspect all equipment and trucks.

Jeffrey S 
Rating:
1.0

I would not recommend this location for a U-Haul. The customer service was very poor, and I was accused of stealing a dolly. Additionally, the equipment has many mechanical issues that need to be fixed.

Dillan H 
Rating:
5.0

Customer did not leave a comment.

Kyle C 
Rating:
1.0

Very unprofessional to say the least

Shawanda R 
Rating:
3.0

He kinda didn't seem to care about our questions but was overall friendly...

LEILANI D 
Rating:
3.0

The app is horrible and the truckshare 24/7 was not working. The app would not allow me to scan the barcode for the truck after 30 minutes. If this place were not open I would not be able to pickup or dropoff. There also seems to be a lack of training by employees I believe.

Michael B 
Rating:
2.0

Customer did not leave a comment.

Jonah C 
Rating:
4.0

There was no ramp in the uhaul. It was very difficult to get the heavy furniture into the truck. I had to pay someone to help me move and it cost me $75 when I could have done it on my own if I had a ramp. Other than that the truck was clean and the man that works at the store was very friendly.

Cassandra G 
Rating:
5.0

Outstanding and professional service. Other rental companies should use your program as a model.

jacob d 
Rating:
3.0

We were suppose to pick the truck up on Watson boulevard but it got changed to Russell parkway. This added several extra miles that we had to pay for and I don't think this is right.

Steve R 
Rating:
2.0

Nothing wrong with the location or the truck, but I also rented an appliance dolly and I was told over the phone that the dolly will be there, when I arrived there wasn't a dolly available.I called customer service again and they asked me to go to a different location to pickup the dolly and when I arrived they told me they didn't have a dolly available either. Please make sure you don't make your customers waste their time.

pameyla h 
Rating:
4.0

Customer did not leave a comment.

PAUL R 
Rating:
3.0

front tires were almost bald very risky on wet roads

micheal s 
Rating:
2.0

Provide additional disclosures of the process so the recipt reflects the initial quoted expected receipt, or have the rental location disclose prior to the rental is taken off of the location. Otherwise, it comes across as a scam.

Charlotte M 
Rating:
1.0

He was not nice. Claimed that the trailer was wrecked, though it wasn’t and will probably use my insurance to pay for something I didn’t do. He was a bad representative of your company and I hope I forget his arrogance and abrasiveness before I decide to use uhaul again.

Jeffrey S 
Rating:
1.0

This location attempted to steal my deposit. I contacted customer service and I'm waiting to hear from corporate. I do not recommend using uhaul unless you go directly to a uhaul store. I will never use this location again.

Leshanda R 
Rating:
3.0

I feel like this location charged me way more.And I wish when I put my card on file I knew about the extra fees.

Sharise V 
Rating:
5.0

I came in needing a Uhaul on short notice. The owner @ Rocky food mart was very helpful. Without them I would’ve had to throw my whole apartment away. Affordable & dependable.. thank you

Arnashia M 
Rating:
3.0

Nothing!

Erin R 
Rating:
5.0

Customer did not leave a comment.

Raymond H 
Rating:
5.0

They had a flat tire on the car trailer but got help there in about 30 minutes!! Awesome

JANICE J 
Rating:
1.0

The owner is a complete ass

Kimberely K 
Rating:
5.0

Everything was great and professional

Reginald L 
Rating:
2.0

Not a problem with the rental location. Was condition of the equipment. Both auto transport trailers at the rental location were broken. One with a broken wheel strap. The other one had a broken/bent coupler. I swapped the wheel strap myself to make one trailer usable so I didn't have to find another trailer. When I reserved the trailer it was quoted at $125 with a return date of 09/18/23. I turned it in and my rental fee went up to $165. No explanation. And we also had a blow out on the way home and we were told someone would be out to change the tire in 30 min. 2 hours later someone finally showed up. I know these are rental trailers and things happen. But with all I went thru there is no reason to increase the quoted price just because you feel like it

JOHN C 
Rating:
5.0

Keep up the good work and the young man that waited on us was extremely helpful 👍🏼

Joel B 
Rating:
3.0

Customer did not leave a comment.

Cheyenne H 
Rating:
4.0

The u haul website and app is a mess. When I went to reserve a truck, the only pick up time it allowed me to choose was 12 am (midnight) well of course no one is there at that time, so I had to wait till 9am when the location opened. I had reserved it for 20 hours. So I lost 9 hrs of my reservation time. Once I got to the location, it was smooth and couldn't have been easier.my only complaint is with the website/app

Erik T 
Rating:
5.0

Charged me 20$ more to rent then what I was told

Kyle J 
Rating:
3.0

Customer did not leave a comment.

Ted J 
Rating:
4.0

Customer did not leave a comment.

Earl H 
Rating:
3.0

Customer did not leave a comment.

Jay A 
Rating:
2.0

The U-Haul steering wheel wouldn’t stay straight and when I drop the U-Haul back off they tired to charge me $222 more.

Keria R 
Rating:
5.0

The customer service was great and quick. Very good manners and polite.

DeondraandMarcus W 
Rating:
4.0

Customer did not leave a comment.

Gorby L 
Rating:
1.0

The u-haul i rented from this location was roach infested and they acted as if i made the whole thing up. there were baby roaches in every inch of the u-haul.

Taylor P 
Rating:
5.0

Easy check in and professional.

brenda s 
Rating:
5.0

Customer did not leave a comment.

Todd A 
Rating:
5.0

Excellent Customer Service, it was a pleasure.

Duane M 
Rating:
5.0

Customer did not leave a comment.

Sedrick S 
Rating:
5.0

Very rude guy at this location. And is someone looking to get extra money out of customers.

Niefiesta L 
Rating:
1.0

It said it was a half a tank and the. I returned it with a half of tank and the guy in Warner Robins said he going to charge me $14 Made me move the truck around where he wanted and made me unhook the trailer so the people waiting could get hooked up

Samuel D 
Rating:
2.0

Customer did not leave a comment.

Carla H 
Rating:
5.0

Customer did not leave a comment.

Linda G 
Rating:
5.0

The shocks on the cargo trailer we're bad.

Linda F 
Rating:
1.0

Charged me $93.00 for wrong drop off location and l specified that the rental was rented in Fitzgerald ga returned in Warner Robins ga at the time of rental I want a full refund please

Asya L 
Rating:
5.0

I had an AMAZING check-in process from the guy who checked me in 5* rating! As well as the young man that processed me out. I would recommend a Rocky's Food Mart.

Shirley R 
Rating:
5.0

Very nice place and the service was very nice.

Martha C 
Rating:
5.0

Customer did not leave a comment.

Jay S 
Rating:
4.0

Nothing

Jay H 
Rating:
5.0

Super easy. Great service. Highly recommended.

Burton G 
Rating:
5.0

Customer did not leave a comment.

Lavanda B 
Rating:
5.0

This particular location was easy to find and the equipment was clean. I normally use the U-Haul store off of Watson Blvd, and I would say that they're customer service is about average sometimes below depending on I guess what day you go there and who's working. The place that I used was at Rocky's Food Mart off of Russell Pkwy and the customer service was excellent and the young man that was working there is super nice and helpful. I don't remember his name but he deserves some recognition for how well he interacts with customers. I normally don't do these reviews but I wanted to do this one in hopes that my response will be read it and that someone at uhaul would recognize him for his great customer service.

NATE R 
Rating:
5.0

Everything good

JAMES S 
Rating:
3.0

Customer did not leave a comment.

Dianna P 
Rating:
4.0

Customer did not leave a comment.

Shalandra I 
Rating:
5.0

Thank You

Shontonia B 
Rating:
5.0

Loved the ease of access the store owner and his employees provided. Austin was the person who helped me the first time and he was on it. Superb job. And the store owner explained everything perfectly when it came to pricing. Highly recommended.

David S 
Rating:
5.0

I WAS HAPPY WITH THE SERVICE, THANK YOU!

Juana R 
Rating:
3.0

Make sure that the equipment that is ordered is available at the location. I ordered a dolly that was not available.

Janelle A 
Rating:
5.0

I can’t think of anything that needs to be improved with the service. The young man that took care of the transaction was polite and very likable. I appreciate that.

David M 
Rating:
3.0

Customer did not leave a comment.

Emma B 
Rating:
5.0

Customer did not leave a comment.

timothy M 
Rating:
1.0

1st the location I reserved the truck and accessories claimed they had no record of my reservations. 2nd they had to call corporate and locate a truck approximately 30 miles or more away. Then after obtaining the truck they notified me that they didn't had but o e of the accessories I had reserved. The truck was below empty so I had to chance it to the first gas Station available. 3rd. The front end bounced so bad I thought it was gonna fall out. The bouncing would not let me get over 30 miles an hr.

Steven B 
Rating:
4.0

Customer did not leave a comment.

mark B 
Rating:
5.0

Customer did not leave a comment.

Rakesh P 
Rating:
3.0

Limited moving supplies. No blankets were available

Allan S 
Rating:
5.0

Customer did not leave a comment.

Maria D 
Rating:
4.0

Customer did not leave a comment.

Donald B 
Rating:
2.0

Customer did not leave a comment.

shynetria s 
Rating:
5.0

Customer did not leave a comment.

Tiffany H 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
5.0

The guy who did our paperwork was very nice, personable and customer oriented.

Marshel G 
Rating:
5.0

Customer did not leave a comment.

Summer W 
Rating:
5.0

The seatbelt on the passenger side was not usable. The passenger had to ride without a seatbelt. Thas was dangerous for anyone riding on the passenger side. I say make sure that everything is working with the uhaul equipment. Otherwise everything else was good.

Carol A 
Rating:
5.0

Thank You Very Much Rocky Food Mart for having truck Available for rent..

dianne O 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M 
Rating:
3.0

clean out inside of truck and back part of truck. It had boards, beer caps and wine cooler tops in it.

Lyn H 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top