Customer Reviews for Rockys Discount Tire
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was changed to this location without notice. I was also changed from counter pickup to app pickup without notice. I reserved an appliance dolly but it was removed from my reservation when the location was changed

Rating:

2.0

Have someone there that speaks English and knows that you accept u hauls. The person working had to call the owner to figure out what was going on. I had to go into the shop to find the person working. Not a place I would want to leave my equipment

Rating:

2.0

Not a lot of space on the lot

Rating:

5.0

This location was fine.

Rating:

1.0

This is not a family friendly location. Employees at the shop where the U-Haul is housed are rude and unhelpful. Would not recommend this location for friends.

Rating:

5.0

They can be a little more friendly,this was my first time renting and I had no idea who to speak to but everything else was fine.

Rating:

3.0

The online check in process was terrible. It took more than 30 min to get the keys.

Rating:

3.0

They don’t EVER answer the phone

Rating:

4.0

The ONLY thing we were concerned about was the back tires. They were worn more than the front and we were traveling about 300 miles. Turned out fine, but eventually, someone will have a blowout.

Rating:

2.0

Make sure the person in charge have better Customer Service Skills. Make sure the Truck is clean inside and out Make sure maintenance is done on the truck this truck had a bad Mercy brake kept getting stuck on me .Bell kept ringing because of the stuck break I had no choice but to drive it we back it the same day pick up..Over all Corporate came to my rescue.Because I was sent from another location they had no one ways and didn't log my Reservation in for pick up

Rating:

2.0

Operator spoke broken English. Difficult to understand. Although I had pre-registered and pre-paid online, operator had to call the facility manager(?) to be told how to dispatch the truck. Facility was a tire/rim/auto repair shop but the place looked like a junkyard; dirty, poor repair and disorganized.

Rating:

2.0

vehicle steering was not properly alligned. dirty windshield. vehicle was not current. customer service was inadequate at best.

Rating:

1.0

I asked questions a few different times and was ignored! I had to un hitch the trailer. They didn't speak English well! Very unprofessional

Rating:

1.0

Poor location, No one seem to know anything about my order even though I made arrangements from another location a week earlier. Had to wait over 30 minutes to pick up the unit, wish I had used another rental company altogether.

Rating:

1.0

Get some one that knows wat there doing

Rating:

2.0

The manager at Rocky Discount Tires location where the truck and car transport pickup was TOTALLY unhelpful. When I asked him questions, he only indicated "we are not allowed to do that". The tire maintenance repair person finally came out to connect the straps and safety chain from my car to the transport and I much appreciated. You should discontinue use of this location or get someone in there that is more helpful. Worse experience with U-Haul ever. Thanks

Rating:

2.0

This is not the location we wanted to pick up at. Not convenient for us. And paperwork signed at location. The transaction was done over the phone. This is not how we’ve experienced it in the past.

Rating:

1.0

Did not have the reserved equipment that I required upon pick-up. They were not helpful with placing the trailer on the truck and one worker was cussing at us while we were asking for instructions. Horrible place and would never recommend.

Rating:

3.0

We were charged for an extra day even tho our reservation states we had the truck for 5 days. We were to return it by Tuesday, we returned on Monday and were charged an extra $40. Not sure which location is responsible for the charge but it is poor business practice.

Rating:

2.0

This is ny 2nd experience with this location. It’s almost like they don’t know what they’re doing here. The last time I went here, they didn’t even have an agent that was available to rent a truck to me.

Rating:

1.0

This place should be closed down. Dirty and the people who work there no nothing about renting your equipment. I went the day before to make sure my hitch would work and was told yes no problem and when I inquired about the wiring for the lights that mine was just right. I arrived 30 minutes before I was to pick up my trailer. The man who was there was only able to start the process and had to keep calling someone about how to do something in the contract. Finally after 45 minutes we are done and walking out to the trailer. I am now informed that my hitch won't work after being told the day before I was good. Now I have to go purchase a hitch and they don't stock anything there so we go get a hitch. Now after that he tells me that there's no plug for the wiring to contact to my truck and I would have to drive some place else to get a plug. So I told him that I was no going anywhere and that he would have to get the plug and come back. He returns and now charges me 15.00 for the plug. I am now to mad to do anything it's now 12:30 I have lost enough time. This whole experience was a nightmare. And had not budgeted for the extra cost of a hitch and plug. This operation is a very bad represention of the U-haul business.

Rating:

3.0

Advise staff on duty not to act like the U-Haul is not their job and put me on the phone with someone else telling him they are busy when all they were doing was watching a movie on the computer. . Make sure cab of truck is not crawling with ants. And supplies are provided as ordered although I did get a refund.

Rating:

1.0

I was redirected to this site after the location i wanted to rent from did not have the size truck I wanted. I was not contacted by phone a requested but texted "new" address which only gave an addres not a name. The location changed to was on the same street so I overlooked the change and bowed up at original location at 9. I was then told at Rocky'. I get there and no one is the and had to wait and still no paperwork. At 9:45 finally leaving when I should have gotten started at 9:05 am. So much for express check-in

Rating:

4.0

For that price of money at least the truck could of been fill with fuel.

Rating:

5.0

The owner was most helpful and courteous. He was indeed very personable and friendly.

Rating:

5.0

Arrived to drop the trailer off, the guys were polite and took care of getting the trailer unhitched and checked in.

Rating:

5.0

Outstanding super fast and easy to drop trucks and trailers in and out. Easy to find and easy to park equipment. Staff was very helpful and friendly.

Rating:

4.0

I had a difficult time identifying the individual who was responsible for uhaul rentals. He was very polite and helpful but didn't require anything of me for the turn in which made me a little nervous until I finally got my receipt.

Rating:

5.0

The location did not have the pads and dolly that I had ordered when I arrived to pick up the truck. Not only did they refund my money for the pads and dolly but someone from u haul actually delivered the items to my home within an hour. Super impressed. Thanks.

Rating:

1.0

They could not print out a contract so they gave me a hand written receipt with the name of the shop and total. When I went to return it they couldn't find me in the system. This was a terrible experience.