Comentarios de los clientes para Rockwood Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Rockwood Self Storage

Clasificación general:

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Curtis R.
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El cliente no dejó un comentario.

Scott C.
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El cliente no dejó un comentario.

Kieron E.
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Nothing to say other than the inclement weather made the ground a little soft. Other than that, very good.

Jason F.
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El cliente no dejó un comentario.

Donald S.
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El cliente no dejó un comentario.

Jason F.
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El cliente no dejó un comentario.

SANDRA R.
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El cliente no dejó un comentario.

FAHMY C.
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Amazing ... my rep helped me out all the way from storage to trailer and hitch equipment .... thank you .. highly appreciated Fahny

ZUHAIR S.
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El cliente no dejó un comentario.

mahamat M.
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Excellent thanks

Greg C.
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El cliente no dejó un comentario.

Abdul S.
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El cliente no dejó un comentario.

Sarah E.
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El cliente no dejó un comentario.

robert N.
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El cliente no dejó un comentario.

IVAN R.
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El cliente no dejó un comentario.

gerald B.
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El cliente no dejó un comentario.

Michael S.
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Location address given by Uhaul is not correct. Two GPS apps placed location 2.4 km down the road leading to much confusion. The Uhaul signs cannot be seen from the road when passing from one direction but only from the other.

Bill S.
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El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

PETER H.
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El cliente no dejó un comentario.

Matthew H.
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El cliente no dejó un comentario.

Doug G.
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Better marked area for rental after hour returns. Locks available for after hour return trailers.

Scott M.
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Fast and efficient pick up procedure.

McLean S.
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The GPS will take you to the wrong address, the actual location is further east on highway 7.

brian M.
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El cliente no dejó un comentario.

Francois F.
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Clearly indicate hours of operation. Our first drop off location was closed on Saturday so we switched to this one. The operator told us that the new drop off location closed at 13:30 when in fact it closed at 13:00. We showed up at 13:15 but luckily the business owner was still there to help us out.

JEFF D.
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The truck was in excellent condition, however the inside of the box was muddy and wet. I know it's winter, but if it was rinsed out at least it would be wet and not muddy.

Joshua J.
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We had no issues with the rockwood location in terms of customer service, however our experience with uhaul overall was terrible. We booked a truck several weeks in advance for our move. We booked it in orangeville since we were moving within orangeville. I got a call the morning of our move that the truck was not available and we could have a cargo van...which would not have worked to move a 3 bedroom house. The lady from uhaul told.me she found a truck in erin. We arerent thrilled with this since it put us behind and then we had to travel there and return it, but ee agreed to this option since we already had movers at our house and had no choice. We arrived in erin and watched someone else drive away with the truck we assumed was booked for us. We were told that thw lady from uhaul didnt press confirm.to reserve our reservation. We were then rerouted to rockwood. Not only did this set us back several hours with our move, we had to pay our movers for 3 extra hours because of this and also pay for additional km's from having to commute to rockwood! What was the point in booking the truck in the first place!!!! Will never be booking with uhaul again.

Amanda G.
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For starters, when someone makes a reservation almost a month in advance, don't call them the day BEFORE to tell them that the truck they rented is nowhere local to be picked up!

Janice J.
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El cliente no dejó un comentario.

Darlene F.
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Staff was friendly and efficient at the pick up location

Dean R.
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I have used Uhaul on several occasions always a good experience I regularly recommend them to friends ????

Mark C.
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This is the second time we've run into U-haul software issues. Pat was helpful, as was Dianne at the Guelph location, however Uhaul owed us over $500 and could not reimburse us until up to two months later. Uhaul sucked a lot of our time away during an already stressful time.

TONY S.
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El cliente no dejó un comentario.

Brittany B.
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Great customer service, all around fantastic experience! Thank you to Rockwood Self Storage - you're always lovely to work with.

Clarance M.
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El cliente no dejó un comentario.

FRANK S.
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El cliente no dejó un comentario.

Dave K.
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El cliente no dejó un comentario.

Dennis M.
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El cliente no dejó un comentario.

Nick C.
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Everything was well explained at the drop off location.

Sean A.
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El cliente no dejó un comentario.

David W.
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Need to plow lot more frequently

David R.
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El cliente no dejó un comentario.

WAYNE E.
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El cliente no dejó un comentario.

Melanie B.
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The safety chains on the trailer had caribeener clips inserted in the middle of them (unsafe?). There was a dog at the location that was growling at us while filling out paper work, and another 100 lb dog that greeted us at the car door. I'm a dog person so was ok, but if you were afraid of dogs, not ideal, esp the growling one! Otherwise, very nice people and place. Small item would be to have staff to give a 2 sec demo of how to hitch and unhitch trailer. Otherwise great experience.

Jason D.
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Great service

Rachel C.
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Great quick service and friendly staff.

Bob H.
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El cliente no dejó un comentario.

Venkata K.
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El cliente no dejó un comentario.

Jeff L.
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El cliente no dejó un comentario.

Stephen P.
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Nothing. Truck was in great shape

Erika D.
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The first trailer we received was not well maintained and the lights did not work, however, the second trailer they gave us was in perfect condition. There was a lot of confusion with my online booking, but the woman helping me was patient and made sure that everything was corrected properly so we didn't have any further issues. She was fantastic!

HUGH H.
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I rented a trailer that vibrated (scary) a lot at 80 km/hr. I check the wheel nuts for tightness and they were OK. I left a note on the paperwork about this suggesting that the tires get balanced soon. Also, the little rubber tabs that retain the hook to the vehicle on the safety chains were both broken and pretty much useless.

Brian S.
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El cliente no dejó un comentario.

Hugh H.
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El cliente no dejó un comentario.

PASCAL L.
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El cliente no dejó un comentario.

Richard D.
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El cliente no dejó un comentario.

JASON D.
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Very friendly service

Mike A.
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El cliente no dejó un comentario.

Mal F.
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El cliente no dejó un comentario.

cRAIG W.
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Everyone was very helpful and very friendly at this location. I would definitely recommend them.

JAMES P.
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El cliente no dejó un comentario.

Nicholas C.
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El cliente no dejó un comentario.

KERRY J.
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El cliente no dejó un comentario.

F. MICHAEL B.
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El cliente no dejó un comentario.

RON V.
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El cliente no dejó un comentario.

CHRISTIE W.
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Convenient drop off for our move. Suggest advising folks that they need a copy of their contract to leave the keys in the drop box.

YVONNE M.
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Nothing

CINDY S.
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El cliente no dejó un comentario.

Chuck B.
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clean the vehicles

MARK L.
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El cliente no dejó un comentario.

MARK L.
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El cliente no dejó un comentario.

Kevin W.
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El cliente no dejó un comentario.

Martin H.
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I booked my trailer rental online at the U-Haul site and I even completed the "Speedy Check-In" process, pre-submitting my credit card plus driver's license info. When I arrived to pick up the trailer, it took 35 minutes to process my trailer rental and I was the only customer in the shop! The attending staff member had NEVER heard of "Speedy Check-in" before, could not find my credit card or license data on his computer and was prepared to send me away WITHOUT a trailer because he could not figure anything out. It wasn't until I convinced him to call U-Haul customer service to find out if they had the data, was he prepared to do anything for me. The customer service agent then brought to his attention that "Speedy Check-in" still requires the customer's credit card to be processed at time of pick up to validate the transaction. Just one simple step of 'swiping' a credit card upon arrival to complete an online transaction had completely eluded the sales staff at this U-Haul location. I find it absolutely incredulous that such basic training, yet essential training is not being passed-on to staff members who are responsible for running the business when the Proprietor is not on site. This kind of nonsense is an on-going issue within the blogs at almost every U-Haul location in Ontario. These are not 'local' problems; these are problems that are directly related to the relationship U-Haul has with it's individual dealers. There appears to be almost no training extended by U-Haul to those individuals responsible for managing the product line.

SHELLEY M.
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El cliente no dejó un comentario.

JENNIFER N.
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El cliente no dejó un comentario.

Erika M.
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El cliente no dejó un comentario.

PAUL V.
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Very kind, clean and easy to speak with for drop off. I was very happy with the service.

MARGORIE M.
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El cliente no dejó un comentario.

ED O.
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El cliente no dejó un comentario.

SCOTT T.
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Thank you very much!

DAVID B.
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a more secure drop box

Dean N.
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El cliente no dejó un comentario.

WESLEY K.
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El cliente no dejó un comentario.

Jeffrey Paul D.
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El cliente no dejó un comentario.

Kelly K.
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Very accommodating for picking up the trailer! Great family run business Thanks you

Urs E.
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El cliente no dejó un comentario.

Darren R.
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Everything went well. The customer service was friendly and efficient. Good job!

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