Customer Reviews for Rockwall Fate Self Storage
(U-Haul Neighborhood Dealer)

105 comentarios

4480 E I-30 Frontage Rd   Rockwall, TX 75087

(972) 914-2233

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(972) 914-2233

4480 E I-30 Frontage Rd
Rockwall, TX 75087

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Worker and manager there are not responsible. Drop off U-Haul truck and dolly. Next day they said the dolly was missing. Told them to check cámaras and manager said they don't have none there. So they charge me for dolly and also charge me for gas. I know for a fact dolly was there and I put gas on the truck. Worst experience I've had with this U-Haul location. Never renting again

Miguel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lainey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paige L. 
Clasificación:
4.0

Your roadside help on the phone was horrible. We waited on hold for over 2 hours before we even got to talk to someone to send help as we were stranded on the side of a busy interstate in 100 degree heat! We will never use U-Haul again.

Brittany M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Agustin G. 
Clasificación:
4.0

I would have liked to pick up my truck to a closer location to where I was trying to pick it up.They didn't have a truck available and I had to pick up my truck about 30 minutes from where I live.I reserved the truck a week in advance.I'm sure a truck that I needed could have been held until it was time to pick it up.Overall I was satisfied with the customer service.

JOHN L S. 
Clasificación:
3.0

I returned the tank full and still got charged almost $20 for a fuel charge.

Desiree B. 
Clasificación:
5.0

Everything was great.

Sherry S. 
Clasificación:
5.0

The manager was awesome and super friendly!

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley T. 
Clasificación:
5.0

Excellent customer service

Lionel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley T. 
Clasificación:
5.0

Service was very good. Very pleased with everything.

Lloyd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
5.0

Amazing customer service!! Best yet!

wade O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Antonia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JE S. 
Clasificación:
5.0

Very flexible and informative. They were very organized and loved their drop-off system, it made it super simple and quick.

Sarah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
3.0

Drop off after hours, had to call for gate code. Other than that, as expected.

Kyle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti B. 
Clasificación:
2.0

I had a reservation for this location set up in advance. When I got there no one was there and some of the neighboring businesses said the guy had left. I had to call his cell phone number and do the transaction over my phone. I had to hook the trailer up by myself. This was absolutely unacceptable. Luckily, I was able to do this by myself and had my wife gone for me, she would not have been able to do it. I would absolutely not use this location again.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

Gracias

Devin R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKIE H. 
Clasificación:
5.0

Justin and Mohammed were awesome! Had a great experience!

Brandon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

Great people at this facility! They will be getting all my Uhaul and storage business from here on out. Even if I have to drive to use them.

Lavon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Austin H. 
Clasificación:
5.0

Ease of use - friendly!

SHELIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
5.0

Customer service was excellent. Had many contacts with the owner who called and sent text messages with pictures of pick op location. This type of personal, hands on service is getting rare and was much appreciated.

robert B. 
Clasificación:
5.0

The man at the desk was rude and condescending. We had bought a lock for our unit from them but once we came to pick up our items he suggested we should have bought one somewhere else. When we entered our unit we noticed that a few of our new, still in the box tools were missing. We feel taken advantage of and will not be using storage again because of this experience.

Benjamin F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leighia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

It seems to me that I lost a lot of gasoline searching for the truck to my starting point.

KEENLLER F. 
Clasificación:
1.0

First truck reserved at different location was unavailable when I arrived at 8am. Had to find new truck at this location and picked up at 10:30 - 2.5 hours behind schedule already. The truck was apparently used to haul sheetrock or something similar that left a ton of white powder residue all over the interior - which then got all over our home furnishing we were loading. They also didn't have a utility dolly that I needed, and gave me an appliance dolly instead - which we didn't use because it was not the right dolly.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

I reserved the trailer to be picked up an entirely different location closer to where I was located. I had to drive 20 minutes further in a town I do not live in to pick up at this location. Same thing happened for return of trailer. I reserved to have to dropped off at a certain location and I received an email stating to drop it off at a different location further away from my home.

Rian W. 
Clasificación:
5.0

By far the BEST rental experience I have ever had. The onsite customer service was top notch! I give this place a 1000 stars!

John C. 
Clasificación:
1.0

I was supposed to get a discount for dropping the truck off at the Rockwall location, but I wish I had dropped it off in Terrell instead. It added an extra hour trying to find the virtually unmarked location in the dark at night and added greatly to my frustration. Next time I'll stick to my plan.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren A.  |  Overall Experience 
Clasificación:
5.0

Really good service, and customer service and easy to use you equipment and help me a lot

Patricia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara H. 
Clasificación:
5.0

Management was extremely helpful and went over and above to assist us. Service was greatly appreciated!!!:)

Janet H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
1.0

I called them on the phone but when I got there the door was locked. So I had to leave the keys. Then they charged 25$ because it was not clean although I personally clean it. Of course that's the reason they didn't open their doors and the claim it was not clean. Very bad business.

VINCENT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse N. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lekishia B. 
Clasificación:
5.0

Great experience

THOMAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

I cannot speak highly enough about the care and service I received from the location and from UHaul in general. When I picked up the truck and got it home to load, I noticed one of the back tires was damaged and I was very nervous to drive it. UHaul took care of it right away. They had someone out to replace the tire within an hour. Great customer service guys

TAMMY F. 
Clasificación:
5.0

Ez drop off!

Mark E. 
Clasificación:
1.0

Please see notes on my account…

COREY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Damon J. 
Clasificación:
5.0

The person I talked with was very helpful and explained to me how to hook everything up. I appreciate it very much.

JAIME R. 
Clasificación:
5.0

Justin was a really nice guy and made my Uhaul rental experience the best I've ever had…

Jason M. 
Clasificación:
1.0

El cliente no dejó un comentario.

justin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
5.0

Friendly and assuring staff member checked my rental equipment in quickly and had me out in a flash!

Barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S. 
Clasificación:
4.0

Returned the truck after hours but there was plenty of room to park the truck and the return box was clearly marked and visible.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Our RV was moved and broken in to.

Shanna S.  |  Overall Experience 
Clasificación:
5.0

Dry easy to work with. I will use this location again.

CHRISTOPHER A. 
Clasificación:
4.0

The Uhaul Onsite Rep. was Excellent. Great Guy that went above and beyond to help. He allowed me access to deliver same day, educated me on the equipment. Could not have asked for a better rep. Now, the online/phone process was a nightmare because I lost cell service in that area so I could not review the equipment where I would have stated the trailer brake light grommet was cracked. Finally, the worst part. I got the trailer back the same day like promised on Sunday the 15th, but I could not access the Check in Feature on my phone - so I tried at home - but the ap stated check in from My Location - which was at home - not at the Uhaul site, but it appeared to have allowed me to check it in. But, I was charged for 2 days. I will defer that maybe I should have called in to validate my online ap check in, so shame on me, but the check in process was not clear and there was never a follow up to see if I did check the equipment in. Example - Uhaul email should have been sent / or call from Uhaul stating " we have not received your check in yet - do you need an extension - do you need help checking in. Something! I got nothing, so I wrongfully assumed everything was alright. I have learned a valuable lesson to Not Assume - especially with anything involving online or Aps. I will go back to the old fashioned way of personally checking in and out with Uhaul. Never again will I utilize your online support!!

Rick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe P. 
Clasificación:
5.0

Great staff here. Went above and beyond. Very helpful!!!

Bruce O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon A. 
Clasificación:
5.0

Everyone were very nice to work with. Thanks, Randy

randy P. 
No se han enviado comentarios para esta ubicación.

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