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cheryl c
Customer Reviews for Rockport Strong Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. All good
Andres GCindy went above and beyond to help me get the lights to work from my truck to the trailer. She worked with me when it was unsuccessful and made a new contract for me for the next day, so I wouldn't lose my travel time to where I needed to unload. She is very nice and accommodating!
Cynthia DMs. Cindy is awesome..I have rented from her many times..Her storage buildings are very nett and always clean..
Dave WMs. Cindy has always taken good care of my rental needs..I also have two inside large storage units rented from her..Her units are always very clean and well maintained.. Dave Woodring..
Dave WClearly the central uhaul have a disconnect with communication. Despite me telling the central unit that I would be dropping the trailer Sunday and despite the hours of the depot being from noon, it was not open. I had to unhitch the trailer. When I returned the truck there were vehicles parked in the turning circle which made maneuvering the 26' unit difficult.
Jeffrey TThe lady that opened the store was nice enough, but when I called her an hour later to report the windshield gasket was out, she told me she would find out if I was liable and get back to me and that I should bring the truck by and she would look it over. When we were loaded I drove there and the place was closed. I called and left a msg, that I was there and the office was closed. I also left the msg that I was not going to be held liable for that gasket and for her to call me. I called one more time and left another msg and as of this date i have not heard back from her.
Albert GSmall office, without moving supplies to buy or rent, But clean, and well maintained. Cindy is very pleasant and agreeable,
Lawrence CGreat customer service! Easy return. Very helpful.
Lisa DWe ran into issues getting the truck back and Cindy was not very helpful. Actually she was rude.
Adri PEverything was great
Will ANothing , everything was great
Bruce W⭐️⭐️⭐️⭐️⭐️
Rachel RI think that lady in Rockport tx needs a 5 star rating she was the best if nothing else don't forget her at x mas
BOB SVery friendly service! Thank you Ms Connie!
BOBBIE HNo one there during stated open times. Your check-in process for leaving a vehicle with no one there is time consuming and frustrating.
Kevin BHave them check your mirrors for you before driving off make sure truck is correct size ordered online.
Sam VStaff was great, very accommodating!
Michael VGreat service and exceptional clean truck!! Would definitely use again
Nancy FVery friendly
Rick RI made my reservation online, later attempted to change the pickup time. I never received confirmation that the change was done. When I went to pick up the truck, I discovered that I needed a passport, lease agreement, and/or two people to verify who I am. This is in addition to my DL and CC. I have no idea why you would need that, but I should have been made aware beforehand. Overall, I would say that your website sucks and your customer service is horrible!
Raymond Hcheckin handled efficiently... return was smooth as well. Great folks to work with!
Russell WNothing everything was perfect
Arlene WThe lady was great, the truck had like bevarage stains on the seat.
LARRY MEasy to rent. Very good service .
Diana PNone
Eddie RCindy was awesome !
Craig Lvery helpful and friendly
John CDuring my experience, I found nothing to be improved.
REBECCA BGreat location, equipment, and outstanding customer service! Highly recommended!
ADRIAN KA++++ SERVICE
Volie SBest u=haul location ever used! Polite, knowledgeable and equipment ready when requested!
Chris AHelpful and engaging representative.
Mary BThe Rockport Strong team was amazing.
Jordan Rna
volie sVery nice lady, very Profesional. Thank you for your service.
AMY Lwonderful customer service, everything on point
Schyler GNothing
Mike FThe lady in the front office was really sweet
Jessica TCyndi was great and took care of us.
Monty BNothing! Awesome customer service!
Heather DPlease consider half-day rates, particularly for the Rockport area (most needs for a rental can be completed in 2.5 to 4 hours.
Rick WOffice should be staffed all the way to closing, particularly on Friday afternoons.
Richard WMake the parking lot a little more accessible and easier to navigate.
JUDITH B