Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

496 reviews

11101 Hwy 231 431 N   Meridianville, AL 35759

(256) 270-4159

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(256) 270-4159

11101 Hwy 231 431 N
Meridianville, AL 35759

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My U-Haul experience was great! I really appreciated the referral to professional movers who could help me load and unload boxes.

Phillip Blackmon 
Rating:
5.0

Customer did not leave a comment.

Gary Braman 
Rating:
5.0

Customer did not leave a comment.

Bruce Goggans 
Rating:
5.0

We had an amazing sales rep and she helped us through the whole process of getting the uhaul and returning it! Great location and very organized!

michelle sisk 
Rating:
5.0

Customer did not leave a comment.

Wallace Loper 
Rating:
4.0

Customer did not leave a comment.

Terry Bedwell 
Rating:
5.0

Facilities are always clean , safe and staffed!!!

CHRISTIN Willard  |  Overall Experience 
Rating:
5.0

Thank you

derek carignan 
Rating:
5.0

Customer did not leave a comment.

Dawn Hicks 
Rating:
5.0

Customer representative was nice and very helpful

Connie Mulford 
Rating:
5.0

I went to upload photos and my phone lost service so when I went back into the account it said I had no active reservations and I could not view my completed reservations. I have my photos on my phone but not on the return

Justin Holtz 
Rating:
5.0

Customer did not leave a comment.

WILLIAM COOLEY 
Rating:
5.0

Customer did not leave a comment.

Richard Lagle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Holt 
Rating:
5.0

The individual was great and helpful. Trailer was dirty with trash, and nuts and bolts in it. Also the chains that hold the tailgate were disconnected causing it to fall and hit my leg. There was no way to reconnect the chains and I notified her when I got back.

Steven McDonald 
Rating:
5.0

I felt good about laving my belongings there, if I ever need a place to store my belongings this will the place I go to

Genevieve Pugh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARLENE ROBERTSON 
Rating:
1.0

Office staff was rude. Refused to put pads in truck, and was just all around nasty to deal with in general.

Andrew Washko 
Rating:
5.0

The self check-in app was extremely slow

Bailey St. John 
Rating:
5.0

Fast friendly service at a great price.

Timothy Elmore 
Rating:
5.0

No improvements are needed, the young lady behind the counter was amazingly nice and kind, and even helped us load our accessories such as moving blankets onto our U-Haul.

William Gilmore 
Rating:
4.0

U-Haul was not the problem the storage unit was however

ARiel Leslie 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Phillips 
Rating:
5.0

Easy to work with and very accurate in their calculations

Scott Gregory 
Rating:
5.0

Everything seems to working just fine.

CARL SMITH 
Rating:
5.0

The app wasn’t working properly when I tried to rent the truck through my phone. Lucky for me the office was open and the girl inside was able to help me complete the transaction so I could rent the truck. I don’t know what I would’ve done if the office hadn’t been open. Other than that little problem, my experience with this company was wonderful.

Lynne Campbell 
Rating:
5.0

All was great! Continue doing in this way

MANUEL MORAL 
Rating:
5.0

Customer did not leave a comment.

Conchetta Anderson  |  Overall Experience 
Rating:
3.0

Some of the extra equipment I paid for ( appliance dolly) was not in the truck. However, even after talking to someone letting them know I didn't receive the equipment, I was still charged.

Mary Zurinsky 
Rating:
5.0

Nothing really. It's an easy place to find and get in and out of with a 26' truck. The woman who helped me check in and out was nice and got me everything I needed. Thank you!

Donald Scott Davidson 
Rating:
5.0

Great service

Maureen Brown  |  Reservation 
Rating:
5.0

Returning the truck was simple. It was the best experience.

Geneva Baker 
Rating:
4.0

Customer did not leave a comment.

Kathy Porter 
Rating:
4.0

The truck had a low tire warning light on. Both passenger doors did not latch fully easily and the “door open” alert came on a few times

Todd Spear 
Rating:
5.0

great staff and well maintained facility

Bryan Bice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Heatherly  |  Overall Experience 
Rating:
3.0

Check equipment to ensure it's clean before renting, this pit renter's who need the equipment in a bind and they end up cleaning up someone's mess. My enclosed trailer had something spilled all across the floor and debris everywhere.

Rickey Ragland 
Rating:
3.0

Truck had an smelly odor!

Valerie Sloan 
Rating:
4.0

Customer did not leave a comment.

Jason Trombly  |  Overall Experience 
Rating:
5.0

Very clean, well run facility. Very impressed with the fact that I kept furniture and boxes in the facility for nearly 2 years while building a new house. I found no evidence of mice, bugs or other pests when I removed them from storage.

JERRY DALRYMPLE  |  Overall Experience 
Rating:
5.0

Lady was very sweet and made sure I was taking care of. She helped me out getting keys out box and everything

Erica Cuevas 
Rating:
5.0

Customer Service was Excellent!!!

Joshua Melton 
Rating:
5.0

Super easy and quick. The metal cords that hold the door up broke during transit. The return location said they would fix it.

Matthew Miller 
Rating:
5.0

Customer did not leave a comment.

Janice Baker 
Rating:
4.0

The cab of the truck had an offensive odor. the staff tried to take care of the smell, but they could not get it out. Overall, I would work with the staff as they went above and beyond to try and remedy the smell.

John Charlton 
Rating:
4.0

I was very disappointed when I found out you don't prorate any unused portion of month paid for. I have 23 days of the month paid for that is not refunded. I could use the money just as much as rocket city storage. This would have put the icing on the cake for the highest quality, access & security Rocket City Storage offers. I know you will be double dipping on the storage unit and rent it out make money & keep my credit. I had a prime unit so I know it will not take much to rent. This is what kept me from choosing Excellent. Marian #1002

Marian Kilgore  |  Overall Experience 
Rating:
5.0

Professional, reliable, courteous service, and friendly. Left only because relocation to a closer facility.

LARRY SCHULTZ  |  Overall Experience 
Rating:
4.0

Nothing

STEPHANIE JONES 
Rating:
5.0

Easy to rent and easy to return, close to home I used Uhaul all the time.

Raymond Miller 
Rating:
5.0

Employees are very helpful and courteous!!!!

JERRY HAMMONDS 
Rating:
5.0

Customer did not leave a comment.

veronica rivas  |  Overall Experience 
Rating:
5.0

Super awesome and friendly folks.

Justin Pociask 
Rating:
5.0

Customer did not leave a comment.

Corey Battle 
Rating:
5.0

There is nothing to approve on at this location. The staff and service is Excellent. I give them 10 stars rating if you offered it, great store and staff.

Richard Maranville 
Rating:
5.0

Nothing I Am More Than Satisfied With This Location & I Have Used UHaul 4 Times In The Last Year But This Location Was By Far The Best In All My Moving Experiences With U-Haul Over 10Years!! Keep It Up!

Brandon Peevy 
Rating:
1.0

Brent the front office guy, said he wouldn't charge this card on file. He promised like 3 times, well guess what?!! He charged the wrong card! I'm very very pissed. He was on his cell phone the entire time never even looked up

Carissa Mendoza 
Rating:
2.0

The online registration process was inconsistent with the information that I provided when I reserved the vehicle. I was led to believe someone would call me to confirm the appointment the next day. Never received a call. I ended up calling 2 days prior to reservation and was told it was with scheduling. On day of reservation, May 20. There was no way to get my vehicle. The hours said it opened at 8am. There was no one there. I called and eventually spoke to a lady that said I should be able to get the key without someone being at the office. I ask how was that. At approximately 8:18am, the worker finally showed up. He jumped out of his car & said I should be able to get a key without going through a person. I explained to him I got assigned the vehicle but didn’t get a key code. I went inside. He wanted my drivers license and a phone number for someone to call confirm they knew me. I explained I had already provided the information online twice, at time of reservation and then just a few minutes earlier since the business wasn’t open at 8am. Then told him the lady I was speaking with had also mentioned it but then he pulled up while she put me on hold. She never called me back after I hung up to go inside with the guy who was working. I only used 5 hours of the reservation but it was still frustrating to not get the vehicle on time since I had people waiting on me to help and them needing to leave at noon. It was also a threat of rain & it ended up raining. I would not recommend this location due to inconsistent business communications & hours clearly not correct when an employee doesn’t show up on time. I arrived at the location at 740 because the email confirmation said I could I arrive at the location at 7:50 so I could start the process to do I could be out of there at 8am.

Kristopher Randa Keel 
Rating:
3.0

Customer did not leave a comment.

Steve Mcgriff 
Rating:
5.0

Customer did not leave a comment.

Stan Atkins 
Rating:
5.0

Customer did not leave a comment.

Terrance Holman 
Rating:
5.0

Customer did not leave a comment.

James Bagsby 
Rating:
5.0

The truck was not that clean. It also had a smell of cow manure. Also the was an existing crack in the windshield. I like using UHaul however.

Todd Spear 
Rating:
5.0

Excellent service and professional staff! Was there for me in a minutes notice of need of a rental.

Rebecca Duncan 
Rating:
5.0

Customer did not leave a comment.

Rebecca Duncan 
Rating:
5.0

Customer did not leave a comment.

Tiffany Jack 
Rating:
5.0

Just make sure the truck is cleaner the inside where you drive and the trailer part were full of dirt

Daniel Kalume Kitua 
Rating:
5.0

Customer service was excellent

Angelo Barbardo 
Rating:
5.0

Customer did not leave a comment.

Andras Simon 
Rating:
5.0

Customer did not leave a comment.

Robert Beaman 
Rating:
5.0

Make sure when attached to vehicle ensure chains are properly attached. Our trailer became detached from our vehicle and the outcome could have been much much worse than it was.

SHELLEY ROWLAND 
Rating:
5.0

Customer did not leave a comment.

Toni Burton 
Rating:
5.0

Very well organized and attentive when scheduling. Day of rental was quick and efficiently done. O

Thomas Highfield 
Rating:
3.0

I must say that this location was convenient and other than 1 access door always getting dislodged, I was pretty much happy with them. The staff interactions have always been very positive at this location. I have been with both N 231/431 locations for probably over 10 years (combined duration). The facilities were expensive, IMO, but met my needs. Recent increase in pricing without regard to customer loyalty was my reason for leaving. As well, they state that they are competitive, yet I got secured a storage location in which the storage unit was the same size, closer to my home, fairly new, and the cost was over $40 less per month.

ROBERT KOEHN III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven Bennett 
Rating:
5.0

Rocket City staff members were friendly and eager to provide customer service, and the facility was clean and nice, and in fact I would recommend the restroom to be used as an example of how a restroom should be cleaned.

WALLACE NICHOLS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Iresha Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Williams 
Rating:
5.0

Always great customer service here.

JERRY HAMMONDS 
Rating:
5.0

Customer did not leave a comment.

heather moore  |  Overall Experience 
Rating:
5.0

Amazing experience! Definitely will be back for future storage needs.

MADELINE LEWIS  |  Overall Experience 
Rating:
5.0

The staff here were always friendly and efficient with any needs or questions I had. Will use this facility again when storage is needed. Thank you!

Michael Hickerson  |  Overall Experience 
Rating:
5.0

Worked exactly like I needed it to.

Michael Hickerson 
Rating:
5.0

Please reseal the top of the cab. Rain water leaked in.

Caitlin Ratliff 
Rating:
5.0

Customer did not leave a comment.

Wayne Jenkins 
Rating:
5.0

RocketCity was always clean and very secure for all you items. They also have a friendly and helpful staff.

Jeremy Johnson  |  Overall Experience 
Rating:
2.0

There were 4 26 foot trucks on site. Somehow I got the oldest one with lights that barely worked and a cabin that creaked very loud. Also the steering was so loose it was hard to keep it on the road.

Patrick Cartwright 
Rating:
5.0

Great place to store your home goods.

Michael Stewart  |  Overall Experience 
Rating:
2.0

Lost dolly

William Gale 
Rating:
4.0

People were very friendly and helpful I would recommend to my friends and family Thank You

Vicki Wilken  |  Overall Experience 
Rating:
5.0

Always helpful and friendly staff.

Richard Lagle 
Rating:
5.0

Customer did not leave a comment.

Charles Hartman 
Rating:
5.0

Customer did not leave a comment.

joann pinchon 
Rating:
4.0

Customer did not leave a comment.

Alexis Hartman 
Rating:
5.0

Customer did not leave a comment.

chris medders 
Rating:
5.0

Great location very helpful friendly staff

CHRIS HUDGENS 
Rating:
5.0

Great place to rent from

CHRIS HUDGENS 
Rating:
4.0

I thought from beginning to return communication and quality of vehicle was excellent.

James Henderson 
Rating:
5.0

Customer did not leave a comment.

Robert Collier 
Rating:
5.0

Customer did not leave a comment.

CHRIS HUDGENS 
Rating:
4.0

You're fine thanks

clarence groce 
Rating:
5.0

Very courteous and provided suggestions to help save me money. Very pleased with my service

Hykeem Walker 
Rating:
5.0

Customer did not leave a comment.

Russell Paine 
Rating:
5.0

Customer did not leave a comment.

DICKIE LEE 
Rating:
5.0

Customer did not leave a comment.

Nikolas Keramidas  |  Overall Experience 
Rating:
5.0

Great Location!

Paul Micheletto 
Rating:
5.0

Customer did not leave a comment.

Julianna Knue 
Rating:
4.0

A better Ergonomic way of lifting the tongue to hook up to the trailer. Really hard for one person…otherwise great service

Tommy Meeks 
Rating:
5.0

all was great 👍

Jim Thomas 
Rating:
5.0

Customer did not leave a comment.

Kimberly Hamilton 
Rating:
3.0

The uhaul software they were using was not functional. They are not getting proper support from uhaul corp.

Stephen Kirby 
Rating:
5.0

Customer did not leave a comment.

Jean Solorzano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELINDA MILLS 
Rating:
5.0

Customer did not leave a comment.

Brittany Fowler 
Rating:
5.0

Customer did not leave a comment.

Reece Bell 
Rating:
4.0

Customer did not leave a comment.

Michael Hitson 
Rating:
5.0

i entered DL in app, but the office didn't have it. i think there is a bug in the app somewhere

Stan Hudecek 
Rating:
5.0

Customer did not leave a comment.

Alethia Gail Birmingham 
Rating:
5.0

Customer did not leave a comment.

Margaret Hipps 
Rating:
5.0

Customer did not leave a comment.

Greg Pearson 
Rating:
5.0

Ideal experience.

Christopher Williams 
Rating:
5.0

Location was great, very friendly. The truck was fine, in good running condition and did the job.

brock bauer 
Rating:
5.0

Super friendly staff, very helpful

Nathan Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cordarius Holden 
Rating:
5.0

Customer did not leave a comment.

Micheal Cox  |  Overall Experience 
Rating:
4.0

I was not onboard with getting charged a full days cost for being 1 hour over on my return time.

joe carroll 
Rating:
5.0

Thanks for assisting me throughout the process

MICHAEL CORNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickey Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger White  |  Overall Experience 
Rating:
5.0

Fabulous place to keep your stuff!

Tommy Bolan  |  Overall Experience 
Rating:
5.0

Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.

David Hammond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman Hill  |  Overall Experience 
Rating:
5.0

Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!

Michelle Riesen  |  Overall Experience 
Rating:
5.0

The lady at the front desk ( Teresa ) was very sweet , kind and helpful .

FELICITA MCDOUGALD  |  Overall Experience 
Rating:
5.0

We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.

Robert Mead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Searcy  |  Overall Experience 
Rating:
5.0

The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda Thigpen

Linda Thigpen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Gunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Haugen  |  Overall Experience 
Rating:
5.0

Wonderful experience, I would definitely recommend this place.

Harold Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Key  |  Overall Experience 
Rating:
5.0

Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.

Raymond Edwards  |  Overall Experience 
Rating:
5.0

Clean and well lit facility. Easy and secure access to unit at all times.

Mike Click  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Littlejohn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Donohue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin Jones  |  Overall Experience 
Rating:
5.0

The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....

Robin Thode  |  Overall Experience 
Rating:
5.0

Friendly Staff!

Michael williams  |  Overall Experience 
Rating:
5.0

Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰

Rita Smith  |  Overall Experience 
Rating:
3.0

It was good

Gabriel White  |  Reservation 
Rating:
5.0

Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!

caroline bradford  |  Reservation 
Rating:
3.0

I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.

LAUREN HILL  |  Overall Experience 
No reviews have been submitted for this location.

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