Comentarios de los clientes para Rocket City Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Rocket City Storage

Clasificación general:

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COLUMBUS B.
Clasificación:

Nothing

DONOVAN W.
Clasificación:

El cliente no dejó un comentario.

Mark N.
Clasificación:

El cliente no dejó un comentario.

LYDIA Y.
Clasificación:

Check engine light was on in rental and the person who rented it to me had stated that it just came out the shop. So I was worried the entire time it would break down but I didn't have time to go back in and change anything. Also it was pouring rain the the windshield wipers were so bad I couldn't see anything. I was also billed wrong.

Claudia P.
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El cliente no dejó un comentario.

Roland C.
Clasificación:

El cliente no dejó un comentario.

Chris J.
Clasificación:

Online offering Default selection for insurance coverage left no option to deselect insurance coverage. Had to deselect it once it was added to cart. In the end I was charged for insurance i did not want. I added to comments upon return but no one contacted me to reverse charges

Mathew R.
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El cliente no dejó un comentario.

Larry B.
Clasificación:

Excellent customer service and facilities.

KAREN L.
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El cliente no dejó un comentario.

GORDON S.
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We thought the employee did a fantastic job of getting the truck ready for us to take on a one way trip. We also rented furniture blankets and a hand truck to help with our move. We were in and out within a few minutes.

Terry P.
Clasificación:

Nothing

Theresa S.
Clasificación:

El cliente no dejó un comentario.

Gerald M.
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El cliente no dejó un comentario.

KENNETH I.
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All was great. Friendly and courteous personnel were very helpful.

Christopher A.
Clasificación:

Everything was good except dropping of the equipment. I needed assistance and waited on hold for over a half an hour. Then when I did get to talk to someone, I got put on hold again for another 20 minutes. There has got to be a better way to solve problems for dropping off after hours.

Sonya C.
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My whole experience was great! They went above and beyond to help me with my needs! EXCELLENT throughout everything!

Billie M.
Clasificación:

The store itself was nice people were good but uhaul as a company kind of lies with its daily rates went from a 30 dollar truck to more than 3 times that not to mention a 25 dollar cleaning fee that was never mentioned until I mobile drop the truck back off. And I emailed uhaul about it and never heard from them 2 weeks ago

Randy M.
Clasificación:

The representative was very nice. The problem that we encountered was that after the trailer was hooked up there were no tail & break lights on passenger side. Representative said that would be fine as it was. Absolutely NOT okay heading out on a 1200 mile trip without proper tail and breaking lights. This is unsafe and U-Haul should never have try to convince us to travel without proper operating safety features. We Told the lady this was unacceptable and insisted On another trailer. We swapped trailers and everything from that point on was great.

Robert C.
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El cliente no dejó un comentario.

Kerry B.
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El cliente no dejó un comentario.

Keith R.
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El cliente no dejó un comentario.

ERIC S.
Clasificación:

El cliente no dejó un comentario.

BROOKS M.
Clasificación:

El cliente no dejó un comentario.

Freddie H.
Clasificación:

El cliente no dejó un comentario.

MICHAEL F.
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El cliente no dejó un comentario.

Charles S.
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Very Nice, friendly, and great at explaining the charges. Loved the service. Also the big 26 footer didn't use near the gas I thought it would. Awesome new trucks were very comfortable. I hated to turn it in.

Michael G.
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Great overall experience, the uhaul app was awesome, easy to use

Gary Q.
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El cliente no dejó un comentario.

STEPHEN A.
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El cliente no dejó un comentario.

Stephen E.
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El cliente no dejó un comentario.

rhonda R.
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El cliente no dejó un comentario.

SHARON G.
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Good afternoon I would like to say that everyone that worked at your store for the last two days have been on point very polite I will recommend anyone to your store and I will come back again thank you for being so kind to me at this time.

Amie J.
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Very friendly people to deal with. Just wish we were able to get the drop off location situated.

Brent I.
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Excellent service !

Karen S.
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El cliente no dejó un comentario.

Bonnie G.
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Fully disclose the information about after hours fees before telling the customer it's an option and billing them for it

floyd R.
Clasificación:

Awesome people at this location, a stark contrast to the nonsense at the original location.

NATHAN A.
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El cliente no dejó un comentario.

Steven B.
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El cliente no dejó un comentario.

Joshua C.
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The ladies were quick and helpful. They made sure the trailer was in working order and did the entire hook up to ensure safety. Greatly appreciated!

Stephen N.
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El cliente no dejó un comentario.

Rendi H.
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El cliente no dejó un comentario.

juanita K.
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Never used much gas going little over 600 miles was really good

Patrick R.
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El cliente no dejó un comentario.

Michael D.
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Excellent

Marian K.
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El cliente no dejó un comentario.

Odessa R.
Clasificación:

El cliente no dejó un comentario.

Eddie J.
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The customer service was awesome. Very kind, efficient, and professional. The truck had defective equipment. The ramp would not lift and not stable.

Timothy B.
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El cliente no dejó un comentario.

Scott S.
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The staff worked with your folks to allow me a turn-in at a convenient location not prescribed by UHaul. Thanks.

Ashley M.
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El cliente no dejó un comentario.

Lillian G.
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Nothing different, thanks

Matthew C.
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El cliente no dejó un comentario.

Jay F.
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El cliente no dejó un comentario.

Donald M.
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El cliente no dejó un comentario.

William H.
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Excellent service. They were ready for me at the appointment time. In and out in about 15 minutes.

Stephen N.
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El cliente no dejó un comentario.

Larry B.
Clasificación:

the right turn signal stopped working.

James H.
Clasificación:

Very Helpful and professional

David R.
Clasificación:

Thanks

George L.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
Clasificación:

From what I seen, very nice business

Erin M.
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El cliente no dejó un comentario.

MICHAEL D.
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El cliente no dejó un comentario.

MICHAEL D.
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El cliente no dejó un comentario.

BERNICE C.
Clasificación:

We cleaned and mopped the back. So it looked good , for the next folks to rent.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

JAMES S.
Clasificación:

El cliente no dejó un comentario.

Floyd M.
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El cliente no dejó un comentario.

Edward L.
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The Rocket City crew are awesome! They get you taken care of quickly and efficiently so you can get on with your day. I won't rent Uhaul equipment anywhere else and neither should YOU!!!

Aaron B.
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El cliente no dejó un comentario.

Brandon B.
Clasificación:

El cliente no dejó un comentario.

aaron V.
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El cliente no dejó un comentario.

Krystal W.
Clasificación:

mileage was wrong om truck, way off like 2000 miles off but i took photos and they fixed

Dennis K.
Clasificación:

El cliente no dejó un comentario.

Candy B.
Clasificación:

El cliente no dejó un comentario.

Mathew R.
Clasificación:

El cliente no dejó un comentario.

Brian C.
Clasificación:

NA

Shawn T.
Clasificación:

The customer service at this location was amazing. When I rented the auto transport she went out and verified the hitch and all the functionality of the hitch was oiled well and work correctly.

Larry M.
Clasificación:

Staff very friendly and helpful!

Donald H.
Clasificación:

El cliente no dejó un comentario.

Mircea S.
Clasificación:

El cliente no dejó un comentario.

Andre B.
Clasificación:

N/A

Robert Y.
Clasificación:

Trailer pulled great and stopped easy with the surge-brake. Floor of trailer is nice and low for easy loading. Rocket City Storage employees are very friendly, helpful and polite. Great experience from pickup to return. Thank you, Bob Y.

MARIE M.
Clasificación:

I found everything to be good and in order.

James L.
Clasificación:

Tina and Tracey were the best. Would definitely recommend.

Michael H.
Clasificación:

El cliente no dejó un comentario.

Jeffrey W.
Clasificación:

The meridianville people was very nice and helpful I was in and out they helped me in every way.

John L.
Clasificación:

Friendly and curtious service. Very helpful!

Jimmy B.
Clasificación:

El cliente no dejó un comentario.

George L.
Clasificación:

El cliente no dejó un comentario.

ROE H.
Clasificación:

The process was quick and easy.

Larry G.
Clasificación:

Everything went very smoothly and efficiently.

Matthew S.
Clasificación:

All good. Quick, clean, efficient.

William G.
Clasificación:

It went fine, Tina was very friendly and new what she was doing.

Cassandra B.
Clasificación:

The woman working at this location was very rude. I have to use a cane for walking and she on two occassions refused to hold door and let it shut on me. Also she was argumentative and had 0 customer service. The truck had several damages on it and even though it had not been cleaned I was understanding due to the time in which it was returned and the time in which I needed it. I felt the woman working was lazy and disrespectful. She should not be working woth the public.

Alfred J.
Clasificación:

n/A

Kevin T.
Clasificación:

El cliente no dejó un comentario.

Gabriel W. | Reservation |
Clasificación:

It was good

caroline b. | Reservation |
Clasificación:

Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!

LAUREN H. | Overall Experience |
Clasificación:

I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.

No se han enviado comentarios para esta ubicación.

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