Customer Reviews for Rock Lake Paint & Repair LLC
(U-Haul Neighborhood Dealer)

331 reviews

114 Ashland Ave   Lake Mills, WI 53551
(E Lake St)

(920) 648-3507

Location Hours

  • Monday - Friday:
    8 am - 11 am / 12 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(920) 648-3507

114 Ashland Ave
Lake Mills, WI 53551
(E Lake St)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 11 am / 12 pm - 5 pm
  • Saturday:
    9 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No suggestions

VINCENT S. 
Rating:
5.0

Very convenient and excellent service!

Mark D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

All good

SANJEEV G. 
Rating:
3.0

The location is great, the truck was not. I had major difficulty with the online checking. It took almost 20 minutes to get help with my call. Customer service was very helpful and polite. But, once she got me through the checking and I hung up, the truck kept dying. After 10 minutes of warming up, it stayed running. Once loaded at the property, I had the same problem.

LAURA B. 
Rating:
4.0

Customer did not leave a comment.

EKATERINA V. 
Rating:
5.0

Customer did not leave a comment.

jefrey B. 
Rating:
5.0

Customer did not leave a comment.

JEROME T. 
Rating:
5.0

Keep up the good work. Friendly service. I'll definitely be back.

TRACY M. 
Rating:
5.0

Customer did not leave a comment.

KANDIS T. 
Rating:
5.0

Still waiting for the $50 refund for the changed pick up location.

Gene H. 
Rating:
3.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Signs or location information on where to drop trailers, trucks, etc.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

KARYN A. 
Rating:
3.0

Customer did not leave a comment.

Jack P. 
Rating:
3.0

Customer did not leave a comment.

ANDREA B. 
Rating:
4.0

Customer did not leave a comment.

AMBER H. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
4.0

Customer did not leave a comment.

Martin C. 
Rating:
3.0

Customer did not leave a comment.

MARK L. 
Rating:
4.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

LAURAMYERS S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Upon return, I was unable to activate the share my location process, even though I followed the instructions (thanks for those). I took pictures anyway and sent them to service. Everything went smoothly.

Jeffrey S. 
Rating:
5.0

I'm a repeat customer. They always do a great job. Thanks

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

TROY G. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
3.0

The gentleman who helped us Wes very polite and nice. Thanks for the great experience.

GERALD S. 
Rating:
4.0

Customer did not leave a comment.

nathan G. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
3.0

Customer did not leave a comment.

Robynn T. 
Rating:
4.0

Customer did not leave a comment.

PETE P. 
Rating:
4.0

It was great..

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

california C. 
Rating:
5.0

They did a good.. came out hooked the trailer on GMC. shoveled the snow out of the trailer . Please thank them.. Don Grunewald

DONALD G. 
Rating:
1.0

Customer did not leave a comment.

Erik D. 
Rating:
5.0

They did an excellent .. they hook up and Shoveled the snow out of the trailer good Customer.. Service thank you

Donald G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

No complaints, really. The online system allowed me to pick up on a Sunday morning. Truck was clean, tank was full - actually, now that I think of it, I thought I had ordered some blankets, but I didn't get any. Maybe there was a glitch in the website.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
3.0

The transaction went fine. The guy was friendly and helpful, but he was not wearing a mask in violation of state rules and good public health practice. U-Haul should correct this situation.

Gregory P. 
Rating:
5.0

Quick response was great! Excellent service and support. Thanks.

GREGORY S. 
Rating:
5.0

Not switch preferred pick up sites within 24 hr.

BRIAN A. 
Rating:
3.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Always a pleasure dealing with Brian and Ben!

James B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
4.0

Tell customers before the day of drop off original location not available for drop off .

Lora R. 
Rating:
1.0

after a huge hassle started with U-haul themselves (not affiliated with this shop) I was expected to lift a trailer and make the connections myself which, from my understanding, is a liability issue for U-haul trailers. This entire process was made incredibly difficult by U-haul and I hope as a company, there is some kind of retribution for their actions.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

ALFONZO C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
2.0

Had to wait while employee was on the phone. Other employee walked in and sat behind desk even though he apparently was on lunch break. Neither employee acknowledged our presence in any way until the one was off the phone which was at least a 5 minute wait.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

MARIE G. 
Rating:
4.0

There's very little cellular service here - I couldn't complete any of the check-in steps online and neither could my partner. Took several follow-up calls and emails to sort it out in the end.

Karlie I. 
Rating:
4.0

The box was two days late. It took 21 phone calls to find my box!!! No one actually knew. First I received an email guaranteeing a Wednesday arrival. The next day I was told by phone call to u-haul it would be here by noon. Thursday. Next it came in a 4. Oops it was the wrong one. Frustrating!

Marilyn B. 
Rating:
1.0

Customer did not leave a comment.

Edgar R. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
4.0

This location was good

Yeeleng T. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Very friendly. Opposite of the pick up location.

Klaribel P. 
Rating:
3.0

Customer did not leave a comment.

liz S. 
Rating:
1.0

Customer did not leave a comment.

Alejandra R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

bruce J. 
Rating:
5.0

truck was very underpowered and uncomfortable

James E. 
Rating:
5.0

Rock Lake Paint & Repair was great. Uhaul website return process was very disappointing. I had to take pictures in the dark, at night, cold and raining. All wet, phone wet. Picture of outside and picture of inside. Wasn't happy.

Corey G. 
Rating:
4.0

Wi Fi Service for Verizon in Lake Mills was insufficient. With the help of "Brian" from Rock Lake it all worked out. He went out of his way to help us out. Without him, our move could have been delayed hours.

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
3.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

virginia F. 
Rating:
4.0

setting it up was HORRIBLE! your Milwaukee location was inept and even though I kept asking to get a truck in lake mills they kept putting it in watertown wis. I eventually found the uhaul in lake mills and only they were able to work with me to get it scheduled. Very time consuming and inept people on the 262 Milwaukee central routing number who have no concept to talk without mumbling. Very unprofessional people. You should let your local people set up the truck schedule only.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

bruce J. 
Rating:
3.0

Customer did not leave a comment.

LESLEY A. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

please refer to my incident report

Robert H. 
Rating:
5.0

Very nice and incredibly helpful. U-Haul totally screwed my move up by calling me 2 days before my move to tell me my reseerved 20' truck was not available. They offered a 10' about 1/2 hour away (unacceptable). I asked for something bigger as NO 20' trucks were available. This place had a 15', so I went with him. He did not have in inventory the 2 dollies I needed ( another U-Hal screw up!) but managed to find one of each in his own supplies. He saved my day that U-Haul completely screwed up! Great guy!

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

Rohit T. 
Rating:
5.0

Everything went well aside from the original truck that was assigned for our one-way trip was a return to location truck. They were able to assign a different truck to resolve the issue.

Kristopher F. 
Rating:
5.0

Equipment broke and I have been charged for a one way drop charge but U Haul so far has been unconcerned that the malfunction that did not allow me to finish my project. U Haul checked the rental in as being in good condition after I told them what broke and told them why it was returned to a different location. No receipt e mailed to me. Just a charge to my account. After calling they now want 72 hours to look I to this. Less corporate rules and some customer service would be nice. When this trailer is rented next time since it was checked in as a good, there will be another customer with problems because they didn't listen My rental location is great. Good people there.

ROBERT D. 
Rating:
5.0

Staff was very friendly and extremely helpful. Our trailer and dolly were ready when we arrived and we leaving within 30 minutes.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

ALFRED BRANDON T. 
Rating:
5.0

Everyone at this location is super friendly and everything went really smooth. Highly reccomended!

eric M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Great Rental Experience!. Reserved online, and ready to pickup. Thanks!

Eric L. 
Rating:
5.0

Owner Brian and his staff were most helpful and friendly. Plus, free popcorn!

James B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top