Customer Reviews for Rock Hill Service Center
(U-Haul Neighborhood Dealer)

344 reviews

9 Glen Wild Rd   Rock Hill, NY 12775
(at Rte 17 Exit 109)

(845) 791-5286

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 791-5286

9 Glen Wild Rd
Rock Hill, NY 12775
(at Rte 17 Exit 109)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When there is bad weather and knowing you have reservations in place the vehicles should be clean off of snow and ice. Especially on the mirrors would be nice.

Lutvije Bojku 
Rating:
5.0

Customer did not leave a comment.

Salvatore Agro 
Rating:
5.0

Yes

FRANCO PULICE 
Rating:
5.0

Customer did not leave a comment.

Ralph Behar 
Rating:
5.0

Very thing was great. Customer service at counter was excellent. Interior floor of truck was dirty but par for the weather.

Kimberly Wood 
Rating:
5.0

The van was dirty when I received it, and I told the gentleman that I got the van from and took pictures of it

Gabriel Figueroa 
Rating:
5.0

Customer did not leave a comment.

Evan williams 
Rating:
5.0

Customer did not leave a comment.

David Ellman 
Rating:
5.0

Customer did not leave a comment.

Jeff Siegel 
Rating:
4.0

Customer did not leave a comment.

Jeff Siegel 
Rating:
5.0

Customer did not leave a comment.

Jeff Siegel 
Rating:
1.0

They were acting very unprofessional and rude no customer service what so ever and above all they were lying about how clean i returned the truck and i proved them wrong!

Martin Lax 
Rating:
5.0

Customer did not leave a comment.

Alexander Gurevitch 
Rating:
5.0

Edna,the secretary she was very professional and friendly.Her servise was really helpful.Thank so much.

FRANCISCA BEAUCHAMP 
Rating:
5.0

So greatful that we were able to rent over the weekend. Thank you!!!!

Jessica Shirley 
Rating:
5.0

Customer did not leave a comment.

Michael Maher 
Rating:
3.0

How much you charged me I believe is unfair and really don't make sense to me at all what so ever! I'm actually disappointed don't know if I'll use you guys again

Elizabeth Oliver 
Rating:
5.0

Customer did not leave a comment.

Nancy Jackson 
Rating:
3.0

Customer did not leave a comment.

Christopher Kegler 
Rating:
1.0

Over charge

Sunilkumar Manwani 
Rating:
5.0

Yes, I will recommend this location to a friend of mine is Fergus with U-Haul is the best and I will go again and rent from U-Haul again

Francisco Acosta 
Rating:
5.0

Customer did not leave a comment.

Elaine Souza 
Rating:
1.0

very rude and unprofessional, scam artist, charged me for mileage that i did not use. Called 1800UHAUL and they did not help at all

Tylajah Jordan 
Rating:
5.0

great customer service appreciate large trucks are finally in this location please keep them there thanks you

KEN PRESTI 
Rating:
4.0

Customer did not leave a comment.

Jeff Belkin 
Rating:
3.0

Customer did not leave a comment.

Marilyn Reyes 
Rating:
5.0

Customer did not leave a comment.

James Johnston 
Rating:
1.0

They didn’t mention “after-hours fee” and i got your message only too late. The tank was filled above the level when received the truck and yet you charged me $10 for additional gas! You have charged me a cleaning fee but the truck was clean! Dissatisfied.

Vlado Mudrak 
Rating:
5.0

Customer did not leave a comment.

KEN PRESTI 
Rating:
1.0

This location uses Uhaul's 24/7 TruckShare service. If the location is closed - as it is on Saturdays as of noon - you use "mobile check-in" using a smartphone...which would be all very well - IF THEY HAD DECENT INTERNET SERVICE - WHICH THEY DON'T. Check-in took over an hour and a half, required three different cell phones and loads of patience and help from Uhaul's customer service people over the phone. I will say that the over-the-phone customer service staff were super professional and helpful and navigated the way to successfully checking in - I would give them five stars. My problem is that this location is offering a service they are woefully ill-equipped to provide. Returning the truck and checking out was almost as awful as checking in. Definitely WOULD NOT recommend to a friend.

Sharon Goldberg 
Rating:
5.0

Customer did not leave a comment.

Patrick Brennan 
Rating:
5.0

Great, friendly, and on time. What more can I ask for.

Stephen Schrader 
Rating:
5.0

Customer did not leave a comment.

Renee Jackson 
Rating:
4.0

Customer did not leave a comment.

Barry Unger 
Rating:
5.0

The website recommended this trailer as only option for hauling a utv. That said the rear opening was too narrow to allow it to load despite trailer width being more than enough. This was misleading and caused me to pay for a rental that I couldn’t use. I’m not happy about spending more than $100 dollars fir mo benefit.

Roger Deel 
Rating:
5.0

The partition makes driving too cramped.

Andrew Herr 
Rating:
5.0

Customer did not leave a comment.

ARSLAN KRCIC 
Rating:
5.0

Exceptional service. Helpful, accomodating and efficient Great place!

morten naess 
Rating:
5.0

Customer did not leave a comment.

Donald Krueger 
Rating:
5.0

Customer did not leave a comment.

Jordan Kozachuk 
Rating:
5.0

Customer did not leave a comment.

Natalia Girardi 
Rating:
5.0

Customer did not leave a comment.

Dennis Mcsweeney 
Rating:
5.0

Customer did not leave a comment.

Desiree Lawrence 
Rating:
5.0

Superb customer service. The place I will go to rent when I’m in need.

Alexander Moore 
Rating:
5.0

I rented a motorcycle trailer and upon bringing it home somebody else had rented it and left nails and other debris in it so I had to clean it out before I could use it otherwise I would have had flat tires the service guy when I picked it up was outstanding couldn't ask for better but I was a bit disappointed because right inside the trailer it says there's a $15 charge if you bring it back dirty well whatever dirt was in it was not for me sheetrock and nails and stuff like that

Neal Edwards 
Rating:
5.0

For me, nothing. Everything went smoothly.

Delia Goldberg 
Rating:
3.0

Customer did not leave a comment.

Paul Lloyd 
Rating:
5.0

Keep up the good work! This location, the representative and the general experience of renting a van and previously a 20 ft truck was efficient, professional and overall the best that one could expect for the services provided.

WILLIAM SOUTHERN 
Rating:
4.0

Customer did not leave a comment.

JAY Weinstein 
Rating:
5.0

Have someone put the gas in for you and I pay the bill

Dorothy Hill 
Rating:
5.0

I had a wonderful experience, very good customer service and very helpful

Charity Cabrera 
Rating:
3.0

Need someone to make sure the truck are clean before someone rents the equipment

Ernest Johnson 
Rating:
5.0

Customer did not leave a comment.

Eric Troiano 
Rating:
5.0

Prompt and customer service assistance professionalism.

sesay momodu 
Rating:
5.0

Get an ezpass in each vehicle!

Thomas Hanley 
Rating:
4.0

I had set up the rental with a representative who had called me back by phone. It was in a closer location and in the direction I was going. It then got changed to this location which is an hour away from me in the opposite direction from my trip. So the pick up and return cost me 4 extra hours of driving, which with the rest of the trip was not appreciated. Otherwise it went well

LAWRENCE BROWN 
Rating:
4.0

Customer did not leave a comment.

MATTHEWIAN DINGLE 
Rating:
1.0

Attendant assumed that I was lying when I explained to him that the fuel gauge was defective: erratic. He refused to look at my receipt from the gas station which is literally next door and showed that I had just put in 3 gallons of gas. He said that the vehicle is brand new - which it was - and that therefore the gauge was accurate - which it was not. I will mention parenthetically that the mileage charge at $.99 seems excessive. It was $.69 (or $.79?) just last year.

Edward Weinberger 
Rating:
4.0

Customer did not leave a comment.

KUNOR BAHR 
Rating:
5.0

No hassle rental, very friendly service and was a pleasure to deal with.

Issac Pfeiffer 
Rating:
5.0

Customer service gentleman was extremely nice and professional

Frank Napolitano 
Rating:
3.0

Customer did not leave a comment.

Riccardi Jules 
Rating:
5.0

Great guys, wonderful customer service, thank you!

Barbara Nuzzi 
Rating:
1.0

Better customer service was highly disappointed

Meagan Simpson 
Rating:
5.0

Customer did not leave a comment.

Renee Soileau 
Rating:
5.0

Customer did not leave a comment.

Renee Soileau 
Rating:
4.0

Everything was great with one exception. The vehicle needed to be warmed up because the windshield was frozen and I had to scrap it.

Cathy Rauschendorfet 
Rating:
5.0

Very friendly and polite. Very helpful from start to finish. Very pleased with service I received. That is my new go to place.

Todd Hofsommer 
Rating:
5.0

Customer did not leave a comment.

EDUARDO JR SANTANA 
Rating:
5.0

Very smooth rental.

STANLEY SANCHEZ 
Rating:
1.0

U-haul changed my order and then did not get me a trailer, it did not show back up in Glen Rock. The van rental was twice as much, took an extra 3 hours to pick up and cost an additional $100 for gas and tolls.

Michael Cunningham 
Rating:
3.0

Comments are not about this particular location but the entire U-Haul reservation process. We had reserved a 26’ one-way months in advance. Day before our pick-up we are told no long-distance fleet trucks available and we had to take 10’ truck. Completely unacceptable and U-Haul’s antiquated system for not giving customers advance notice is dead. Sorry to say I will never rent from U-Haul again, and will do everything in my power to ruin thus company through social media. Complete waste of my family’s time.

Peter Brown 
Rating:
4.0

Customer did not leave a comment.

Daniel Gross 
Rating:
4.0

Customer did not leave a comment.

Yvonne Cosby 
Rating:
5.0

Customer did not leave a comment.

Lucecita Diaz 
Rating:
5.0

Great customer Service, keep up the good work.

David O'Neal 
Rating:
5.0

Customer did not leave a comment.

SHNEUR DINKELS 
Rating:
5.0

Customer did not leave a comment.

Debra Gorin 
Rating:
1.0

Customer did not leave a comment.

Riccardi Jules 
Rating:
5.0

Customer did not leave a comment.

Jean Raboff 
Rating:
4.0

Customer did not leave a comment.

Maureen Wagner 
Rating:
3.0

Limited cell phone coverage at location. App did not work. Had to enter the service center. Was helped quickly by the great staff at location. Only issue was inability to use app.

DANIEL QUINONES 
Rating:
5.0

Customer did not leave a comment.

Michael Bell 
Rating:
5.0

Great Location, I have used this location before to pick up and drop off.

James Gerrard 
Rating:
3.0

Truck had 150k miles on it and hard signs of wear. Passenger side door didn't close properly and swing open twice while driving. Personnel were friendly and helpful, but not fully able to rectify what was Uhaul managements fault (relocating my pick up location four times, all within a day of my departure). I spent at least 5 hours cumulatively wasted with customer service and ended up with the most inconvenient pickup location possible. Shame - not on rock hill, but Uhaul management as a whole.

Andrew Perkins 
Rating:
5.0

I have no problem with the pick up location and they were great. The problem I have is that less than 24 hrs before my rental pick up the regional office called me and told me I could no longer pick up my truck where I had scheduled it and instead I had to travel 45 minutes out of my way to Rock Hill to get the truck. Furthermore I could no longer pick it up at 730 but could at 8. To me this short of notice is unacceptable as it messed up several plans I had on the day of rental. Furthermore I was charged for extra mileage as a result of Uhaul making this last minute change. I will not be using Uhaul again in the future.

James Newton 
Rating:
5.0

The back of the uhaul was dusty could have been swept out.

Nancy Rivera 
Rating:
4.0

Nothing. It went very smoothly and the truck was perfect.

Linda Noyes 
Rating:
3.0

The millage and gas report was not accurate

luis baez 
Rating:
5.0

people at the desk were very nice

Robert Fix 
Rating:
5.0

Customer did not leave a comment.

CHAIM MILLER 
Rating:
5.0

Everything was great!!

edward cusack 
Rating:
5.0

Great service...

Eugenio Ruiz 
Rating:
5.0

I was taken care of quickly and efficiently in a friendly manner. Icing on the cake, it was warmed up!! Nice on a cold day.

Wendy Sipos 
Rating:
2.0

Instead of them giving me a truck that was cleaned of snow and ice on windshield they gave me one that needed to be defristed before I could go anywhere. The ABS LIGHT WAS IB, traction cimintrol lights, and the stabilizer lights. I was told they don’t clean the trucks or start them. I find that very hard to believe they don’t start them to see if in need of repair. I was told he could swap them out after all the paper work was done and trick was warming up. Didn’t even shovel around the truck for easy access.

Frances Mortellaro 
Rating:
5.0

I had to clean the snow off the van. Then wait 20 minutes to get a refund on items they did not have.

Sean Wall-Carty 
Rating:
5.0

Customer did not leave a comment.

PETER GOODMAN 
Rating:
4.0

Pretrip trailer Lights not working Door difficult to operate because trailer structure failed top left rear corner Price was reasonable

Wayne Murphy 
Rating:
5.0

Customer did not leave a comment.

Patricia Jones 
Rating:
5.0

Customer did not leave a comment.

Paul Cassell 
No reviews have been submitted for this location.

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