Comentarios del cliente para Rock & Sons

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rock & Sons

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

anthony C. en

Grado:

I've had nothing but great things to say about Rock & Sons from day one. This is the first time I have done anything with a uhaul with them and I would do business with them any day!

Jack L. en

Grado:

Rock and Sons made offloading the trailer a breeze. An employee guided me into the parking spot and even helped disconnect the trailer! Great folks in a great town.

Steve H. en

Grado:

El cliente no dejó un comentario.

Kendall W. en

Grado:

El cliente no dejó un comentario.

Mark J. en

Grado:

Awesome service and very efficient.

kelly B. en

Grado:

Drop off was completed in about 10 minutes. Super fast, and super efficient.

Ralph G. en

Grado:

Closed when we arrived, had been told they would be open. Called their after hours people and they were very helpful

Scott W. en

Grado:

El cliente no dejó un comentario.

Craig S. en

Grado:

Have the truck the customers want to rent available instead forcing them to take another type of truck.

Sarah J. en

Grado:

Trailer was older with faded paint and lots of dings/dents but hauled fine and was super convenient

Michael J. en

Grado:

When I first went there to pick up some boxes the fellow was not very friendly, telling me how his boss had to buy the boxes from U-Haul and that it wasn't a U-Haul service and on and on when all I needed was the boxes. This person needs some training. When I went to pick up the trailer the person was excellent: polite, knowledgeable, friendly, and helpful.

Suellen R. en

Grado:

When a customer is offered a 15 foot truck for the same price as the 10' foot truck she originally reserved, it would be nice if the offer was honored. I was charged the full 15' foot truck price.

Francisco R. en

Grado:

Nice people.

AARON R. en

Grado:

El cliente no dejó un comentario.

Marlin S. en

Grado:

I submitted an online request for Customer Service and at least a partial refund for the very poor experience we had renting your truck. It has been 3 days now with no response. I would expect that you would take these seriously and at least reply back to them in a timely manner.

SHERRIE P. en

Grado:

I never ordered any equipment whoever is using my email address and my name is fraudulent they've been reported to the fraud department at U-Haul and there's an investigation pending

James D. en

Grado:

El cliente no dejó un comentario.

chad D. en

Grado:

El cliente no dejó un comentario.

joe B. en

Grado:

The local Renter was great, very helpful once I got to talk with them directly. There is a disconnect between who a customer is allowed to talk to when making a reservation, the the local renting location and the customer. In my case this was a bit of an emergency, I wasn't allowed to speak with the local rep but had to make a reservation through the 800 #. I was told that they couldn't confirm where my rental would come from just and one of the local renters (100 mile radius where I was at the time) would contact me within an hour if they had the truck I needed, after waiting over 2 hours I was able to call the most local renter only to find out the truck had been ready for the whole time. I was also called, texted and emailed about a dozen times about who I would be dropping the rental off with even after I had set my drop-off location. Very annoying wading through all that info so I could make sure the message wasn't important.

Billy B. en

Grado:

Trailer was not at confirmed pickup site so I had to drive to this site to pick up. 45 miles out of my way. Then had to argue about new contract that was going to cost me more even though uhaul didn’t have the trailer at conformed pickup site. Was told my trucks wiring was the reason the running lights were not working on the trailer. One side worked one didn’t. Said my wiring was good. Then told it was a burned out bulb. Then told to just don’t drive it at night.I had to use it at night. I replaced bulb. Still not working. Then hooked to friends truck. Still not working. Had to drive without lights. Uhaul sucks! Will never use again!!!!!!!!!

Cory P. en

Grado:

El cliente no dejó un comentario.

Kemp H. en

Grado:

El cliente no dejó un comentario.

Robert R. en

Grado:

El cliente no dejó un comentario.

Teresa M. en

Grado:

El cliente no dejó un comentario.

Teresa Randall M. en

Grado:

El cliente no dejó un comentario.

sam L. en

Grado:

The person who took the trailer back he was very rude he should be working for u hall needs more customers service experience the owner off the rock son just want too make easy money

James T. en

Grado:

El cliente no dejó un comentario.

allen V. en

Grado:

I was not sure where on site I was to stop or park it. But a man came out quickly and let me know.

Johnny T. en

Grado:

El cliente no dejó un comentario.