An old mower repair shop. Staff was pleasant, just could use some organization inside for checkin/out.
Jay A.
Customer Reviews for Robs Lawn & Garden
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Everyone was nice
Lois B.Great customer service experience. Thank you!
Joan B.Great man to deal with
Raymond J.Everything was good. Truck was newer, very comfortable and easy to handle. Staff was very helpful with all questions or concerns.
KENNETH B.was closed so can't rate it
Floyd M.There wasn't an issue with the place of business where I got the truck. I knew they would be closed and planned to just use the App. The issue was the Uhaul website and App. I couldn't get my account to recognize that I had a reservation. Absolutely nothing worked after my initial booking. I called to ask questions about not seeing my information, but the customer service people,, could see everything and assured me it would be fine and work when I got on-site. Well.. it didn't work! I kept calling and all I could do was depend on the 24/7 verification department for everything. Even upon returning the truck, I waited 45 minutes on hold to talk to someone to let them know I was trying to return the truck. Eventually got it done, but I will never do it again! With the stress of moving and all of the wasted time for my movers, waiting almost an hour to pickup the truck and over 45 minutesto return it... everyone was angry. Overall experience was nerve wrecking!
Sheila C.They were friendly. Better signage maybe.
Scott M.The knowledge, efficiency and helpfulness at pick up assured me of a great experience.
Stephen G.Reserved a 15' truck a week or two in advance but when I went to pick it up, they only had a 20' truck which they gave me at the same price. Wasn't real crazy about driving that larger vehicle but everything worked out OK.
Michael D.Rob's was a pleasure to work with. They were very helpful and flexible. I'll definitely use them again.
brian G.Business was closed so had to self drop off
Carol H.Not worth $113 to rent a truck for 4 hours. Advertising is $29.95 but for 78miles total out of pocket was $123 after filling tank up. I'm not recommending or ever doing uhaul rental again.
JULIE C.Make sure the uhal truck doesn't leak water, and definitely not oil on my brand new driveway..
CAMERON B.Ribs lawn and garden, warrenton mo exceeded the standard with customer service!
bradley S.Rob is always very easy to do Business with!
Mike B.The location and the people at Rob's were great. I am not happy at all with u-haul at all with charging me for an extra day. I did not agree to the charges online, was told I would be contacted and never was. Then was billed anyway. I own a business and I know a lot of people. I don't know if I will be recommending u-haul in the future
Matthew O.I returned the truck on a Sunday so everything was done online.
Melanie I.Great service
Michael L.Very friendly personal
Janine H.Have the truck cleaned in cab and back of truck. I had to sweep the truck out in the back. And there was soda spills in cab. Rob at the first rental place was very personable. And ladies at second place was good.
David S.First rate equipment, Robs staff were easy to deal with, helpful, and very professional. Made my move easy!
ARTHUR C.It's always great to work with Rob! He always has clean Uhauls and he always has them available when needed! Will recommend him and this location to everyone!!
Beth T.This location was amazing and actually helped and tried to give me tips but the entire process was very bad and customer service was very poor this location people should take a lesson from how to treat people
Sven H.Rob was excellent to work with. No problems and smooth transaction! Would definitely use again. Thank you, Rob!
Debra M.We love renting from Rob. He always takes care of us.
DENNIS G.Rob was very friendly and made sure we had everything we needed.
Mark F.put the trucks near the key lock box.
Kevin E.I was charged for things I didn't use.
Michael W.Nothing! Rob always takes good care of me!!
Darius L.Very open and courteous. Will definitely do business again.
Samuel K.VERY GOOD SERVICE AND POLITE
CHARLIE S.Trailer had expired license plate. (May 2017) Upper left rear marker light was out.
BRANDON A.If it's not broke don't fix it.
Daniel C.Robs lawn and garden has always been a nice and friendly place to stop at
Barbara C.Picked up 20ft truck. It was fast & easy. After hours drop off was very simple, just drop the key in the box. I would recomend this location.
Charlotte R.I received my vehicle the day after my original first day, delaying my move. In addition, I had to wait 40 minutes for the 24/7 pick-up line to pick up my call and release my truck because I was a few hours late. You should allow late pickups or give customers a timeframe to pickup the vehicle as the only message I received was that my pickup had expired. I do *not* recommend the 24/7 pickup.
Alex B.A little slow to pick up the trailer on Saturday morning… But that Has to be their busiest time so I understand
Jay L.Perfect customer service
Liz B.Everything was just great Rob and Rob's lawn and garden the location in Warrenton Missouri where I picked up the truck great guy had me in and out and on the road very quickly I will definitely ran from him again if I need a truck.
ray H.The pickup location took 45 minutes to process the paperwork when we picked up vehicle. We have rented four trucks in the last 30 days and turned all of them in early and clean. Then turned in this truck and we were charged $4.14 for going over on miles. That is wrong!!!!!
steve D.The owner Rob used offensive phrases directed at females in general. Extremly bad mannered and had no respect towards women. Very disappointed in his customer service. The other man who did my paperwork was on his device with his wife the entire time he was assisting me. Texting and cracking jokes about her being goofy. I don't care how his wife is acting! Its a place of business and the lack of respect for their customers was astonishing! Was told if I used my card,I would not be charged a deposit. As I looked over the paperwork,noticed my card was charged a deposit. When questioned about the deposit,the man told me that it was not charged and pretty much ran me out of the office. Called back Monday asking about my deposit. Owner told me he sent it out Monday Morning. Yet my bank is not showing any pending deposits. Called customer service. Rep. was patient and understanding. Explained she could see it was returned and to see if there by Wednesday. If not,to call back. I wish I would have rented from a totally different company then to have to put up with that jack ass and his side kick.
karla S.Rob was great. Couldn't be happier. Issue I did nove- not related to rob- but there isn't any place else to make a comment on this review. We had a blowout on one of the trailer tires. Called it in- was TOLD (text to prove it) someone would be there in 60 minutes or less. It took 2 hours and would have been longer if I hadn't gotten involved. Very poor service.
Matt I.Always a pleasure doing business with the good folks at Rob's Lawn and Garden in Warrenton, Missouri. I have been using their service of U-Haul equipment over the past five years and will continue to do so.
joseph S.Pick up location went out of their way to assist me the customer which was appreciated
James R.Location was dirty and cluttered and staff was very unprofessional with the conversations they were having with each other.
mark S.I didnt drop off at Robs. I dropped off in Wright City Liquor 63390 The place was way too small to have a Uhual location. Nobody was around to help. Worse Uhual location I have ever been to.
Hubert H.Increase vehicle/equipment choices
Gregory H.Nothing, everything thing was great!
GARY H.Very nice and easy to deal with. Great service.
Joe S.Very friendly and easy to work with. Only negative comment is that they did not help or confirm that the trailer was connected properly. Not a problem with me, but just want to make sure that there is a quick inspection for safety purposes.
ALLEN W.These guys are great. Really over the top Service and friendliness.
Dana H.