Comentarios de los clientes para Robs Lawn & Garden

Rob is always very easy to do Business with!

The location and the people at Rob's were great. I am not happy at all with u-haul at all with charging me for an extra day. I did not agree to the charges online, was told I would be contacted and never was. Then was billed anyway. I own a business and I know a lot of people. I don't know if I will be recommending u-haul in the future

I returned the truck on a Sunday so everything was done online.

Great service

Very friendly personal

Have the truck cleaned in cab and back of truck. I had to sweep the truck out in the back. And there was soda spills in cab. Rob at the first rental place was very personable. And ladies at second place was good.

First rate equipment, Robs staff were easy to deal with, helpful, and very professional. Made my move easy!

It's always great to work with Rob! He always has clean Uhauls and he always has them available when needed! Will recommend him and this location to everyone!!

This location was amazing and actually helped and tried to give me tips but the entire process was very bad and customer service was very poor this location people should take a lesson from how to treat people

Rob was excellent to work with. No problems and smooth transaction! Would definitely use again. Thank you, Rob!

We love renting from Rob. He always takes care of us.

Rob was very friendly and made sure we had everything we needed.

put the trucks near the key lock box.

I was charged for things I didn't use.

Nothing! Rob always takes good care of me!!

Very open and courteous. Will definitely do business again.

VERY GOOD SERVICE AND POLITE

Trailer had expired license plate. (May 2017) Upper left rear marker light was out.

If it's not broke don't fix it.

Robs lawn and garden has always been a nice and friendly place to stop at

Picked up 20ft truck. It was fast & easy. After hours drop off was very simple, just drop the key in the box. I would recomend this location.

I received my vehicle the day after my original first day, delaying my move. In addition, I had to wait 40 minutes for the 24/7 pick-up line to pick up my call and release my truck because I was a few hours late. You should allow late pickups or give customers a timeframe to pickup the vehicle as the only message I received was that my pickup had expired. I do *not* recommend the 24/7 pickup.

A little slow to pick up the trailer on Saturday morning… But that Has to be their busiest time so I understand

Perfect customer service

Everything was just great Rob and Rob's lawn and garden the location in Warrenton Missouri where I picked up the truck great guy had me in and out and on the road very quickly I will definitely ran from him again if I need a truck.

The pickup location took 45 minutes to process the paperwork when we picked up vehicle. We have rented four trucks in the last 30 days and turned all of them in early and clean. Then turned in this truck and we were charged $4.14 for going over on miles. That is wrong!!!!!

The owner Rob used offensive phrases directed at females in general. Extremly bad mannered and had no respect towards women. Very disappointed in his customer service. The other man who did my paperwork was on his device with his wife the entire time he was assisting me. Texting and cracking jokes about her being goofy. I don't care how his wife is acting! Its a place of business and the lack of respect for their customers was astonishing! Was told if I used my card,I would not be charged a deposit. As I looked over the paperwork,noticed my card was charged a deposit. When questioned about the deposit,the man told me that it was not charged and pretty much ran me out of the office. Called back Monday asking about my deposit. Owner told me he sent it out Monday Morning. Yet my bank is not showing any pending deposits. Called customer service. Rep. was patient and understanding. Explained she could see it was returned and to see if there by Wednesday. If not,to call back. I wish I would have rented from a totally different company then to have to put up with that jack ass and his side kick.

Rob was great. Couldn't be happier. Issue I did nove- not related to rob- but there isn't any place else to make a comment on this review. We had a blowout on one of the trailer tires. Called it in- was TOLD (text to prove it) someone would be there in 60 minutes or less. It took 2 hours and would have been longer if I hadn't gotten involved. Very poor service.

Always a pleasure doing business with the good folks at Rob's Lawn and Garden in Warrenton, Missouri. I have been using their service of U-Haul equipment over the past five years and will continue to do so.

Pick up location went out of their way to assist me the customer which was appreciated

Location was dirty and cluttered and staff was very unprofessional with the conversations they were having with each other.

I didnt drop off at Robs. I dropped off in Wright City Liquor 63390 The place was way too small to have a Uhual location. Nobody was around to help. Worse Uhual location I have ever been to.

Increase vehicle/equipment choices

Nothing, everything thing was great!

Very nice and easy to deal with. Great service.

Very friendly and easy to work with. Only negative comment is that they did not help or confirm that the trailer was connected properly. Not a problem with me, but just want to make sure that there is a quick inspection for safety purposes.

These guys are great. Really over the top Service and friendliness.

I have used this location several times to rent haul equipment. My experience has always been favorable. I just wish you would offer vehicles with cruise control, which would help on long trips and using the interstate hwy system.

Did great. No improvement needed.

Maybe explain side mirror adjustment, cruise control, and tow mode setting. But overall a good experience. Rob was excellent, and friendly.

The man who owns the business is super nice and friendly and I loved getting to talk to him. He was so helpful.

One phone call and everything was taken care of! I was stranded in Warrenton Mo with a broken down motorcycle. The dealer rounded up the equipment and delivered it to me at the motel!! Great! On my way in 2hrs!!

Great and friendly place.

Great customer service. Very friendly.

I was very pleased with my rental experience.

Customer service was great

Your employees kept blowing up my phone to see where and when the truck was going to be back. Very rude

You can't improve on my experience because it was an EXCELLENT experience. I would recommend Rob's Lawn & Garden / U-Haul Rentals to everyone!!! Ask for Rob, he is almost always there, even after hours, when they are closed.

Whenever I had to drive all the way out to this location, because I was told this was the only location with a 15 foot truck, I arrived, and they did not even have the truck I had reserved. They told me they would compensate me with a 10 foot truck, and still charged me the same amount as the 15 foot. I had to charg whenever I had to drive all the way out to this location, because I was told this was the only location with a 15 foot truck, I arrived, and they did not even have the truck I had reserved. They told me they would compensate me with a 10 foot truck, and still charged me the same amount as the 15 foot. I had to Drive 20 miles out of the way to the Warrenton location for no reason.

Yes I would recommend this to a friend and In Fact i already have, I was amazed at how clean everything was and how well everything Fell together. Everyone was polite and All my questions were answered. Good Job U Haul ! Bob Maher

I am not sure you can improve on it, everything was EXCELLENT!!!

I am not sure you can improve on it, everything was EXCELLENT!!! We are already planning on using them again in July 2018!