Service from u-haul very poor!
kevin p
Customer Reviews for Robinson Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and good, hometown feeling. Helpful advice too! We will rent here again for sure!
Sonja JI could use an earlier rental pickup time. There are times I require an earlier starting time. Thank you
Joe PThe service could not have been better.
Stephanie BI went under the assigned milage and paid for an extra 50 miles. I returned the truck a day early with way less miles than I paid for originally. I should be reimbursed for what I didn't use.
Charley CAbsolutely the worst experience of my life. The online quote stated $177 and by the end of the day, some how, I had spent close to $300, with gas and "safe ride" bull shit, whatever that is. So now im negative in my bank, and i guess thats my fault. Another greedy corporation trying to make it impossible to do anything in life. I will be sure to never ever use this SCAM OF A COMPANY EVER AGAIN!!!!
Ashlee bHave 8' bed pickups
David RTim Robinson is the best and we'll keep using him every time.
Kenneth RVery friendly very helpful really nice a great guy
Amanda CTim is super helpful and friendly!
Danielle MTimmy is an awesome guy and we appreciate his service! Couldn’t find a better place!❤️❤️
JAEDYN KPlease advise if a 60.00 hold will be put on credit card which was not when Bill was half of that.
JIMMY PMarvelous service
Evgeniy KIt was an easily accessible location and had the equipment I needed.
Gloria CTimmy was great, awesome customer service! Highly recommend - we definitely use again
Jimme WWe dropped off after hours, so didn’t enter the facility.
Heidi TVery helpful and cannot express enough how sweet Me. Robinson is.
Amanda TTim was amazing, so easy to set things up with over the phone and he was friendly and knowledgeable about answering all of my questions. He explained things in a way that was easy to understand and just an all around good ole boy type.
Nanci BJust want to say, Tim really worked with us, to get us what we needed.If you need to rent a u haul, Check Tim out in Mannford Ok.
Sandra FNothing! Excellent customer service! Uhaul was expecptionally clean. This location always was available to answer any questions and helped with all my needs! I will definitely use this location again and recommend them!!
Heather WNothing. The gentleman was very helpful in getting the trailer attached and in general.
ROSCOE BMore power ran like shit
Rebecca WThe owner of this establishment was amazing!
Christopher MFast checkout friendly clerk
Robert NTim was a nice guy that took care of me! He did. Great job. I didn’t care for the online part at all! Much rather do business one on one. I probably would rather use my own trailer If have to rent equipment by a silly phone. My life doesn’t revolve around the phone. Thanks Tim for helping me out .
Jack MIt was fast and easy great experience also. Thank you Uhaul. Will use again
Susan JThe trailer I rented was a new one with the new Quick Connect hitch connector, and it's crap. I'll never use one again. I did not feel comfortable with the trailer connection, and the trailer banged and shuddered along the entire trip. I've pulled other trailers with a normal hitch connector and they pull fine, but the Quick Connect connector won't grip the 2 inch ball tightly enough for a secure hitching. Go back to the old style, a secure connection is far more important than a quick connection. Aside from that the experience was fine, and I'll use the same shop again.
Jimmy NTim was great to work with. Very friendly.
Randy BSelf return at this location. Used the Uhaul app. Everything went well and no issues with the app and key dropbox.
DAVID WNeeds to provide boxes and returns
chuck lWe returned the car dolly and received phone calls asking where it was. I don’t understand why they could not track when it was rented out. However U-Haul finally found it.
Joseph MOne tire on drivers side front tire was low but didn’t show up until it was loaded had 22 pounds in it and it needed 65. Aired it up drove 3 hours checked it again was down again had to sit it up four times before I got to my destination
JOHN MI had to use 12 inch channel locks to the rachets to work. The rachets need replaced on the dolly I used. Other than that it pulled really good.
JASON JThis location was amazing! He hooked up the trailer for us, made sure all the lights worked and did a safety check. He was super friendly and extremely helpful. I would recommend him to everyone.
WENDY DAll I used A affordable for was to return a trailer that was a $40 rental and they charged me $205, I never rented there, only returned!!!
DIANA GAt this location, in, Mannford Oklahoma, nothing. The man at the shop was pleasant. His equipment was first rate. I have to move my mother in law in 2 weeks, I will go out of my way, to go back there....
Kim WTimmy was
MARY LThe business hours said they were open on Saturday and there was no one and when I called it went to voicemail and I couldn’t leave a voicemail because the voicemail was full!! According to the ladies there that’s typical Tim! I have no idea who that person is other the person who runs that Uhaul location!! If Uhaul can not make this right we will never rent from Uhaul again!! This Uhaul truck not only cost $600 to rent, but we were out several days lodging and had to get a family from Texas to pick us up because we couldn’t get rent car, due to not being at the location on time and they couldn’t hold vehicles!! That UHAUL truck was very dangerous!!
MELISSA FNothing everyone was great. We will always use uhaul. The gentleman that took care of us is as very respectful nice polite and and friendly and helpful.
Anne Tvery nice to work with
DALE GNothing. Called, and was told where to drop the trailer prior to my arrival, being they would be closed. Great convenience to me.
JAMES JFriendly staff , easy to work with.
Sam BUpdate hours online. The guy that runs the place is customer service friendly.
Dalton TNothing..Tim made the experience very stress free !
Virginia HGreat service and friendly staff
Dwayne TEasy in and out. I planned this rental out a day in advance and the pick up and return was very smooth. Thank you.
dominic d