Keep the good work
Lidia M.
Customer Reviews for Robinson Hardware & Garden Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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We selected the 24/7 pickup option and a truck was not ready. Uhaul blamed the pickup spot and the pickup spot blamed uhaul. Showed up at 6 am for my truck and couldn't get it until 930
Rose M.Smooth drop-off!
Brian P.Very easy to reserve and pickup. Took me less than 5 mins to get the van.
Kevin M.Easy and efficient pick ip
Kathleen-Connor B.There was a book of matches in the truck and some signage from the previous customer in the truck.
Thomas M.I really appreciate the service I received from The staff at this location. I certainly would recommend this U-Haul location to others!
michael S.I brought the truck back at 1:50 pm. They had an issue with computer system. Did not need the truck the third day but was charged for three days. Please refund the third day please. Two day rental. Other than that - perfect.
TIM D.Easy pick up. Easy drop off. When I handed the keys in to the employee, their system was down or slow. He didn't process until I left. Unsure if it was a uhaul system database access that the business couldn't access quickly. Either way, it would be nice to have that up and running more efficiently. This location is a great place though for uhaul.
Jenelle D.We were very satisfied with the service we received.
THERESA C.The brakes were not in good working condition. I almost couldn't come to a stop at several traffic lights with extreme pressure applied to the brakes. There was no back up camera, which would have been helpful with a 15' truck. The staff was fine.
Lynette D.very good experience
Michael O.I had a short hall but everything about my experience was great.
RALPHF A.The first thing for customers you should do is check the front wheels for steering issues and also have someone look at the dash so they don't drive with the engine light on .
Vincent P.No windshield washer fluid had to stop and buy. Dash says needs oil changed Tire pressure should be checked sways with no load at highway speed
JAMES B.This is a garden and hardware store. They had a dedicated section for U-hual equipment and rentals.
Joe B.Price changed from .70 to-$1 per mile. Over a $1,000.
Dan H.Everyone was friendly and helpful at Robinson's as well. Great experience.
Cory S.No suggestions here
CHARLES Q.Wipe down & vacuum interior between rentals. Cup holders were gross.
CHRIS D.Absolutely no complaints
Sharon L.Nothing to improve. Everything worked out great! ¡Gracias!
Maria Y.Interior was not clean. Previous contractors had used this van for large amounts of concrete and related materials and tools. Rear tires were nearing end of useful life. I topped off fluids( espy washer fluid) and checked tire pressures (they were close to perfect). I washed all windows and lights/dashboard/ doors inside and out.
Jason W.Great customer service, quick and easy pickup and return.
Diane F.People in Robinson/Ace are super friendly and very helpful. The rates are very reasonable. I might come back to this place for future business.
Wook-jin H.All good - staff was quick and process ed application quickly. I went down to Broadway Albany to pick up boxes and one staff member was working with a line of four deep. I left all boxes there and bought them up in Clifton Park. Thanks
TIM D.Cab cup holders and carpet were a little dirty but not so noticeable.
Ronald S.The vehicle was nearly new and in very good condition. It was however very dirty/mudding in and around the drivers area.
Anthony S.Four wheel drive would be nice.
richard C.My first 10ft truck had very low air in the front left tire. The last time I rented a Van.This Van was terrible in the snow. I got stuck two times. The tires on the Vsn were not real snow tires. I should have known when i saw the Arizona plates
MIKE J.This location is convenient for me and the rental reservation, pick up and return were flawless. The van, however, was really dirty inside and was very low on windshield washer fluid (on a rainy day with lots of road spray). I know these vehicles get a lot of usage, but it would have been nice to step into a clean van that was ready for the road conditions.
Penny J. S.Easy online rental experience. Friendly customer service provided at the Robinson location.
Katheleen D.Very friendly and helpful staff at this location.
Brett W.I had to scrape the ice and snow off the first selection of truck with my own ice scraper because there wasn't one in the truck and then it was stuck in the snow anyway so I got a different truck.
Daniel M.Both the floor of the cab and the truck storage areas were quite dirty. Also the ramp was not secured to the truck when extended and is a a safety hazard.
Martha S.Robinson Hardware Staff very friendly and helpful. Doors were not open at 8am, which got us off to late start, and made it difficult to get back by 6pm closing. Would use Robinson again. Received a call at 1pm from the Regional UHaul network asking if van would be back by 3pm, We said no, we never discussed 3pm. Robinsons was open until 6pm. Regional rep for UHaul was not at all pleasant. ---- she ruined an other wise good rental experience.
PETER M.Thanks Nora
Mary B.Whikenthe staff where I rented the Uhaul were polite, The van should not have been rented in the condition it was in.
robert M.Everything was very smooth...I have nothing else to add. Gracias.
ROBERTJ L.All well
kenneth W.Fix your App, when returning truck the app would not let me upload a pic of odometer and fuel gauge!!! I tried it a dozen times!!!!
Thomas K.Excellent experience! Will certainly use again. Could be easier. Thank you.
Rachel C.Truck cab was filthy cargo area was dirty and had a dozen of your blankets in a bunched up pile, Agent here gave me a free day because of this but I would rather have had a clean truck
Marco T.Rented a 26 foot truck and U-haul cancelled it on me and stuck me with a 15ft truck for the day of my house move. Terrible u haul not Robertson service. It cost me more money and time because of u hauls failure to provide me with the truck I reserved. I want a full refund.
Frank E.The location was fine. Uhaul was not. Uhaul changed my reservation without notice.
Paula R.Great service, friendly, timely, safe trailer and cheap
lauren K.Manage the fuel reimbursement better. I felt I was overcharged for fuel, even though I put gas in the truck when I returned it.
Terence B.The windshield wipers were not clearing the water off. They need to be replaced.
Rose W.had 2 marker lights out on trlr. box.....brakes were not as helpfull in stopping as they should have been....trailer pulled good other than that
Charles S.