Customer Reviews for Roberts Auto Service
(U-Haul Neighborhood Dealer)

233 reviews

570 Hwy 84 E   Daleville, AL 36322

(334) 598-9305

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(334) 598-9305

570 Hwy 84 E
Daleville, AL 36322

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alycia Lee 
Rating:
5.0

THANK YOU ROBERT'S AUTO SERVICE !!! .... Above and beyond ! There is nothing that could be done any better by anyone, anywhere. Every step of the way, my move ran into problems and obstacles that seemed to cascade into failure. With each situation, somehow UHaul was able to create a solution that cleared the way. Every single person from the beginning call to the last minute change of drop off location at , were superstars to me. We have various physical disabilities and this trip was a traumatic experience for us. The entire... and I mean "entire", team of UHaul members that I met or spoke with made this arduous journey have a safe conclusion. I hopefully will not be moving again, and definitely not so far, but I will never forget how your staff, company and even the equipment had my back 100% of the way. I take "no" credit for the 1000 miles of driving this took. I apologize for bringing religious beliefs into this, but I have no doubt that God did the driving for me the whole way. I also believe he guided me on who to call. As always .... he was correct. My heartfelt " THANK YOU" , to each one of you that helped us. You will never know how much of a difference you made in our lives. I am recommending UHAUL for any situation they can be used for.

steven auletto 
Rating:
1.0

Still haven’t received my money back. Going to call in the morning.

Keundra Edwards 
Rating:
5.0

Customer did not leave a comment.

Jessie Gosha 
Rating:
3.0

Customer did not leave a comment.

William Harris 
Rating:
3.0

Customer did not leave a comment.

Michael Roskam 
Rating:
5.0

My Opinion is y’all don’t need any improvement I got my truck in a good time and when I finished up with the truck I took it back to the shop and the process went smooth and quick yes I will be using yall again Thank You Mr. Robert

shannon brooks 
Rating:
5.0

Extremely friendly and helpful .

Jermaine Shephard 
Rating:
5.0

Best uhaul dealer I've been to... service was excellent, and the service was above and beyond.... don't lose this dealer... he's AWESOME

ROBERT JONES 
Rating:
5.0

Great experience. Very convenient and easy to work with.

TERESSA DUTTON 
Rating:
5.0

Customer did not leave a comment.

Timothy Gannon 
Rating:
5.0

Customer did not leave a comment.

June Bywater 
Rating:
3.0

Customer did not leave a comment.

Jennifer Mays 
Rating:
5.0

So friendly helpful and and kind I would recommend mr Robert to all my friends and family

Margo Kaszas 
Rating:
5.0

Customer did not leave a comment.

Gary Adam 
Rating:
5.0

Customer did not leave a comment.

Chelsia Hendricks 
Rating:
5.0

Best customer service for a uhaul dealer i have ever seen... knowledgeable and friendly staff... i wouldn't go anywhere else for my uhaul needs... A++++++ service

ROBERT JONES 
Rating:
5.0

The best in customer service representative, best in equipment condition, and knowledge. Well recommend this rental outlet to all I meet. Very satisfied

Bill Coleman 
Rating:
5.0

Good

Jose Valdez 
Rating:
5.0

Easy-to-use check in / return

James Miles 
Rating:
5.0

Great all around experience

CARLOS HERNANDEZ 
Rating:
5.0

Trailer was hooked up and ready to go. In and out in about 5 minutes. Best customer service experience.

Michael Narvid 
Rating:
5.0

Excellent customer service 😃

Sandra Conley 
Rating:
5.0

This location was very helpful and has a great attitude for working with people!

Ellen Strack 
Rating:
5.0

Why wasn't this location on your list of places to drop off unit? I was informed that one of the places listed, isn't even open anymore.

Terry Mann 
Rating:
5.0

VIP service center .

Gene Webb 
Rating:
5.0

I'm a repeat customer at Roberts, always great service; quick and friendly.

Michael Hansen 
Rating:
5.0

Robert is great to work with & helped me out tremendously when I need a rental truck for moving day! Thanks you greatly!!! 😁😁😁😁

TODD E CHANCELLOR 
Rating:
5.0

I’ve been to this U-Haul location twice now and it’s run very well. The owner is professional, friendly, and helpful.

Taylor Gonzales 
Rating:
5.0

Really Awesome experience

Troy Miller 
Rating:
5.0

An exceptional person who I would recommend to anyone. Outstanding customer service!

william landrum 
Rating:
3.0

Customer did not leave a comment.

Trinity Dees 
Rating:
5.0

Robert's was simply amazing to work with. He went above and beyond to ensure I was comfortable with my rental, that I understood how to utilize the equipment, to include loading my car for me and showing me how to unload the vehicle safely, and literally went through hoops to ensure my pick up location was guaranteed to be sure I was absolutely comfortable. Thank you, Sir!

Jeanie Frederick 
Rating:
5.0

Customer did not leave a comment.

Larry Brennan 
Rating:
5.0

Customer did not leave a comment.

Anthony Ricci 
Rating:
5.0

Customer did not leave a comment.

Paul Tanton 
Rating:
1.0

Make sure the equipment is clean not full of dog hair.

Michael Windsor 
Rating:
5.0

Robert is all about customer service. He made sure I had the right truck and equipment for my travel. I strongly recommend everyone to consider doing business with Robert.

David Medina 
Rating:
5.0

Excellent customer service! You will not be disappointed!

Nathan Studer 
Rating:
5.0

Always Thank You Everybody Yes I’m Going To Recommend Your Professional Service. Happy New Year 🥳 🎈🎊🎆 The Movers Were Awesomely Helpful At Both Locations I’m Very Satisfied.😁😁😁😁😁 ⭐️⭐️⭐️⭐️⭐️

AMANDA TERRY 
Rating:
4.0

Customer did not leave a comment.

SONDA MORGAN 
Rating:
5.0

Customer did not leave a comment.

BRANDON RHODES 
Rating:
5.0

My experience was great. The personal attention given is what’s required by all customers.

JANICE HORSTEAD 
Rating:
5.0

Customer did not leave a comment.

JOSHUA MARTIN 
Rating:
5.0

N/a

Joseph Womick 
Rating:
4.0

trailer had some leaves in it, but all was well.

MAUREEN CHEZULU 
Rating:
5.0

Robert went the extra mile to find me a truck...I really appreciate all he did to make it happen...excellent customer service..again thanks Robert!!!

John Sipper 
Rating:
5.0

I had a reservation at J J on Rucker Blvd in Enterprise Al. When I got there at 1 pm to pick up truck he told me it had to be back before 8 am the next day, we need it for 24 hours and he was told that . He informed me I could not get the truck. I spent the next 30 mins trying to find one he never offered to help. Since we had to go to another location to pick up a trailer I called there she had nothing, but she did help us by calling Mr Jones at Roberts automotive and he save us big time. So as far as improving Mr Jones. For the next customer you can’t . He’s very friendly, respectful and helpful his equipment was very very clean. I will tell everyone I know and don’t know to go there! Thanks

THERESA HAVIS 
Rating:
3.0

I was involved in an accident during my move. I had rented a moving van, a trailer to haul an SUV that was not legal to drive at that time, I rented a small in closed trailer to pull behind my pickup truck to ensure that I moved everything. I stopped to refuel the vehicles about three hours into the trip and was cut off by another vehicle causing me to make a hard left turn and apply the brakes. I was being followed by my girlfriend who was unable to stop and ran into and under the car being towed by me. It resulted in a delay and a tow truck to move my pickup which was totaled. I had to drive to the towers place of business to load some of the contents into the moving van. I made about a ten mile round trip. It took about 10 days to get the SUV that I was towing street legal and then I could drive back and pick the trailer up that had to be left with the tow truck owner. I had insured all three of the uhaul property. The owner of the uhaul facility where I was to return the equipment to was told what I have explained here. I was charged for going over the expected milelage, several days for being late returning the equipment and though I returned the van with more gas than was in it, he charged me for fuel. I had to pay some moving company's worker to help unload my belongings as I am disabled and could not load nor unload myself. The workers left two pieces of packing tape in the van which I was unaware of, so I had pay seventy dollars for truck cleaning. I had an accident report and other contacts that were aware of every thing that had happened. The owner did not look at anything and implied that I was lying to him. In the month of August my girlfriend and I will be moving some of her belongings from storage that's about twenty miles away and there are several Uhaul facilities in our area but further away we will drive to one of theyn and avoid doing business with this man.

Randall Waldrop 
Rating:
5.0

The trailer was not very clean. The customer service was exceptional!

SANDRA ROUNDS 
Rating:
2.0

Personnel not there to meet me. No where to park the trailer

James Fisher 
Rating:
5.0

Customer did not leave a comment.

Jason Kyzer 
Rating:
5.0

I arrived to pickup an auto transport trailer and I had a few hitch configurations with me to choose from. Robert took the time to put the correct ball on the hitch with the best offset. He did not have to do that for me. I appreciate the degree of detail he went into to make sure I was ready to go down the road and start the trip. Thank you!

Thomas Hastings 
Rating:
5.0

Customer did not leave a comment.

DILLON HARI 
Rating:
5.0

Customer did not leave a comment.

Matthew Fiorelli 
Rating:
5.0

Mr. Robert was very respectful and considerate. He made sure that I received 100% satisfaction. I appreciate him and his time.

PRINCESS JORDAN 
Rating:
5.0

Customer did not leave a comment.

DAVID GIBSON 
Rating:
5.0

I would strongly suggest some way at drop off locations to refuel the trucks at drop off as the customer would be much more convient to fuel at the location and avoid over filling as i have always done and underfuel charges!!!

ADAM MILLER 
Rating:
5.0

Nothing needed to be improved.

BRIDGET YOUNG 
Rating:
5.0

Great service. Very friendly.

DEBRA RILEY 
Rating:
5.0

Customer did not leave a comment.

THOMAS BURY 
Rating:
5.0

The whole process was seem less and I would definitely rent again.

PATRICIA BLOODWORTH 
Rating:
5.0

Robert is great, always helpful and professional

CARLOS HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

ANDRE L SLAUGHTER 
Rating:
5.0

He was awesome, it started raining and he hooked up the trailer in the mud so I didn't even have to get out of the car.

JAMES PECK 
Rating:
5.0

Customer did not leave a comment.

LYNNE MCWILLIAMS 
Rating:
5.0

Very, friendly, efficient, and knowledgeable on usage and handling and return of vehicle.

SHEILA ARMSTRONG 
Rating:
5.0

Friendly people, easy access, excellent and prompt service

LUCINDA COLLINS 
Rating:
5.0

This place is great I’ll recommend my friends!!

john kinard 
Rating:
5.0

Customer did not leave a comment.

David Lord 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Miranda 
Rating:
4.0

Customer did not leave a comment.

Carl Strain 
Rating:
5.0

Amazing customer service! Robert is amazing and takes care of you. He contacted me to ask if I wanted the auto transport same day as the truck or come back once the truck was packed. I was going to ask just that and he thought ahead enough to ask me first. Amazing.

John Boland 
Rating:
5.0

I can't think of any. Robert provided me with a truck in less than 24 hours, on time, as required. He was friendly, knowledgeable, explained things to me in easy to understand language and covered my needs completely.

Roy Enoch 
Rating:
5.0

Customer did not leave a comment.

Lorim Beth 
Rating:
5.0

Great location. Awesome customer service

John Langhirt 
Rating:
5.0

Customer did not leave a comment.

Monica Miller 
Rating:
2.0

Customer did not leave a comment.

Jane Carey 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Holtcamp 
Rating:
5.0

I was very annoyed that I reserved and confirmed my pick-up at the location of my choosing, then found out the day prior that I had to go somewhere else for the truck. This is the second time in a row this has happened and neither of my rentals were last minute, so there should have been plenty of time to get my required equipment to the location where I needed it. If my requested location does not have or is not scheduled to receive the truck I need by my pick-up date, then don’t let me make a reservation at that location. I chose that location specifically because it was convenient to the locations I needed to go, and because that location indicated it had the truck I needed. If, for whatever reason, I need to pick up from another location, at least comp me for the mileage. Additionally, the new pick-up location did not even have weekend hours of operation - for a confirmed Saturday morning pick up! However, Roberts Auto Service (the alternate location) did allow me to pick up the truck Friday night.

Jason Cook 
Rating:
5.0

Entire process was pleasant!!

veronica smith 
Rating:
5.0

Great service by Robert & his team.

Gerald Sallila 
Rating:
5.0

Customer did not leave a comment.

KEVIN DIEL 
Rating:
5.0

Customer did not leave a comment.

KYLE WEBB 
Rating:
5.0

This establishment exceeds the available rating scheme (5 stars max rating). The owner went above and beyond and made my out of state move easier; he is definitely the first choice on u-haul rental within the enterprise-ozark-daleville area; highly recommend his services. He demonstrated time after time that he truly cares about the customer. He provides sound advice on equipment selection and usage, and makes available requested equipment necessary for the load and unload of the items to be transported. Thank you!!

Jorge Jimenez 
Rating:
5.0

Customer did not leave a comment.

Jorge Jimenez 
Rating:
5.0

Customer did not leave a comment.

Jorge Jimenez 
Rating:
4.0

Customer did not leave a comment.

Jorge Jimenez 
Rating:
3.0

Again, express the “wrong destination” fees associated when someone calls to make a drop off when you’re not the scheduled location

Ashley Ponder 
Rating:
5.0

Both locations where very professional.

Joseph Fernandez 
Rating:
4.0

Fix the location for Google. Google maps took me off course. Luckily there was a phone number on the receipt. Called the location and got better directions.

Colton Herfield 
Rating:
5.0

Overall great service.

Michael Harris 
Rating:
5.0

Customer did not leave a comment.

Justin Rusch 
Rating:
4.0

Customer did not leave a comment.

Arturo Otero 
Rating:
5.0

Customer did not leave a comment.

david devillier 
Rating:
5.0

Customer did not leave a comment.

Lorie Ballard 
Rating:
5.0

Customer did not leave a comment.

Michael Trogden 
Rating:
5.0

Keep up what you are doing

Steffen Helms 
Rating:
4.0

n/a

Breanne Kinney 
Rating:
5.0

Fast friendly service

Bruce Hall 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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