Customer Reviews for Robert & Sons Lawn Care
(U-Haul Neighborhood Dealer)

166 reviews

735 Brooklyn St   Morrisville, VT 05661

(802) 888-1831

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 12/25/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(802) 888-1831

735 Brooklyn St
Morrisville, VT 05661

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 12/25/2021 - 12/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Zachary A. 
Rating:
5.0

Fast and friendly

Kipp V. 
Rating:
5.0

Great Job

Richard L. 
Rating:
2.0

Online pick up was the issue, left a 1 hour and 15min behind schedule because lockbox was not set up.

gary C. 
Rating:
1.0

Get trucks that. Are better maintained, box leaks, throttle for engine damage

Ray H. 
Rating:
5.0

The windshield wipers need to be replaced and there seemed to be a leak in the upper part of the truck, otherwise the truck was fine

Heidi P. 
Rating:
5.0

Everything was great. We were very appreciative of the service provided.

Nathan L. 
Rating:
5.0

Nice van, nice folks to do business with.

JESSE G. 
Rating:
3.0

I reserved to be picked up in Burlington then got a notice the night before that we had to travel 1 hr and 10 min away to pick up the trailer at a different location… we were not happy about that! 😡

Mary M. 
Rating:
3.0

Customer did not leave a comment.

Jennifer H. 
Rating:
1.0

You screwed me, nothing you can do will make me use Uhaul ever again

Adam A. 
Rating:
3.0

Truck smelled awful. Someone smoked in the truck before our use. The truck also may be nearing the end of its life. The transmission didn't sound awesome.

Jennifer M. 
Rating:
4.0

The guy who handled my rental (sorry, don't know his name) was quick, competent, and very easy to deal with.

Michael D. 
Rating:
5.0

We are very happy..Great team at Robert and Sons. Everything went very smooth….no issues

Rudy C. 
Rating:
5.0

Great Job

Richard L. 
Rating:
5.0

With a pandemic still going on, the van should have ben sanitized. I cleaned old soda and other filth off the dash, doors, etc, when I got it home. That said, the rest of my long distance furniture moving experience was flawless.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

LENARD W. 
Rating:
1.0

I was given a truck 100 miles away from my location. Although I was told that was the agreement when I signed up, it was not made clear to me.

JOHN C. 
Rating:
5.0

Great Job!!!

Richard L. 
Rating:
5.0

I was very impressed with the great attitude, customer service & knowledge of the staff. They were very helpful at pick up & drop off. I will definitely recommend them to friends and I will rent there again

Edward F. 
Rating:
1.0

I requested mobile pick-up, and apparently that wasn't an option...even though my email confirmation said so. Also, the van was dirty and the U-Haul rep was rude and acting like he was doing my a big favor. Also, I was not given the furniture dolly that I did not pay for.

Marlaina H. 
Rating:
3.0

Have the truck is ordered at the place that you ordered it to in for someone to be there when you say you're going to be there the place in St Johnsbury 555 Portland Street no one was there when they were supposed to be so I had to drive all the way to Mooresville to get the truck when it was supposed to be in St Johnsbury

Alfred J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
3.0

Customer did not leave a comment.

Francis B. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Very friendly service; although we were not able to get the blankets that we ordered in advance, the attendant gave us a refund for the blankets and provided a dolly at no cost.

James F. 
Rating:
5.0

Went above expectations to help after hours for a urgent need.

Robert A. 
Rating:
3.0

I had asked for a 5x8. Uhaul told me I would have to drive 45 minutes each way to get it. Then I found a 4x8 exactly where I needed it. Maybe you could have offered me that one. Just stupid.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

ernie E. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Camilla S. 
Rating:
5.0

The young women that assisted with the trailer was sweet, well informed and efficient! Thanks!

Dave M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
1.0

This was a drop off after they were closed - as I mentioned in my comment above - this is all about UHaul's poor communication systems.

Marlou S. 
Rating:
1.0

I was charged double and it still hasn't been resolved. I'll be disputing the charge with my bank.

Emily S. 
Rating:
4.0

Great customer care

richard R. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Nothing

William L. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

ramona S. 
Rating:
3.0

Truck had inadequate worn tires for Vermont. I drove the truck initially home six miles. We were unable to move it at the house on flat ground. All other cars could get in and out. Sanded no help. Had to be towed. never used it but still charged full price.

Jeremy F. 
Rating:
5.0

Always a good experience renting from Robert and sons.

ramona S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Was very helpful

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Zach, was very knowledgeable and very accommodating. We had a brand new truck and everything went smoothly. I highly recommend them for any future U-hauling needs.

ramona S. 
Rating:
5.0

You could clean and organize your place. It is a bit of a mess. With that said, your service is excellent!

Christine H. 
Rating:
2.0

Was charged for a "wrong destination fee" out of thin air. Called and said I'll get a refund, still waiting on it. I was told this has been happening often with Uhaul, ie people have been being charged twice. Unprofessional and greedy system, employees are nice, but not worth it when you have to triple check your fees to make sure you're not being ripped off.

Taylor Z. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
3.0

Very cordial and accomodating. Always quick and simple.

Damon B. 
Rating:
4.0

The 15' vehicle smelled of cigarette smoke. I know the vehicle has signs that say "no-smoking", but fines should be enforced when people that rent these vehicles smoke in them. Highly undesirable for someone that has "smoke allergies". Other than that, perfect!

Bob D. 
Rating:
4.0

Transmission bothers badly downshifting from4th to 3rd. Otherwise operated well.

Thomas L. 
Rating:
3.0

Heya. Send my final bill. Thanx

BRIAN C. 
Rating:
3.0

After <100 miles, the "change oil soon" indicator came on. The van also smelled of manure or maybe a dead animal? But otherwise in good shape for a U-Haul that is used to move things around. The staff at the facility were nice and accommodated me leaving my car onsite. The reason for having to leave my car onsite was because I reserved the van for a location much closer to my house, but U-Haul changed the reservation to a location 20+ miles away. Your online system should NOT have shown the vehicle available at the location closer to me if I couldn't pick it up there. Your after hours drop off tool is cumbersome and took me a long, frustrating time to complete. The "change oil soon" alert thwarted my effort to take a picture of mileage for your online drop off tool; it was dark and picture taking was difficult; and, I started the process before I completely unloaded the van into my car on the lot and because you wanted pictures of the inside of the car, I had had to restart the process after unpacking. Due to COVID, the van needs to be sanitized by the facility to ensure safety of the next customer, plus, the picture does NOT tell you how the van smelled.

Shanie B. 
Rating:
4.0

Customer did not leave a comment.

Ed L. 
Rating:
2.0

No masks being worn by staff even though it's mandated by the state of VT via governors order

RIAAN V. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

SAM J. 
Rating:
5.0

Customer did not leave a comment.

WARNER F. 
Rating:
3.0

Customer did not leave a comment.

JOYCE Y. 
Rating:
5.0

Great ajob

Richard L. 
Rating:
5.0

Super nice and efficiency Quick check out and they brought the new looking van right to me! Thanks Morrisville folks!

Alison M. 
Rating:
2.0

1) I was not told that the Littleton drop off location was closed, even when I said Littleton. I learned through a call from Uhaul 5 minutes after I already picked up my rental with the agreed mileage. 2) Employee was not wearing a mask/facial covering, but was visibly sweating and coughing.

Hannah B. 
Rating:
5.0

Great location. Great service.

Lazarus M. 
Rating:
5.0

Customer did not leave a comment.

DEANNA S. 
Rating:
5.0

The truck had 135,000 miles on it, the check engine light was on, the passenger door would not shut all the way and at times it would not go into reverse. It should be retired. Also, the truck did not have a license plate on it.

David A. 
Rating:
4.0

Customer did not leave a comment.

Dennis K. 
Rating:
1.0

Customer did not leave a comment.

REBECCA W. 
Rating:
3.0

Gas gauge was stuck. Tried to fill the truck back to the level gas was when picked up but would not read any change until over $60 was pumped into the tank and then it jumped to full. Had to put $40 in the tank more than should have.

Jesse F. 
Rating:
3.0

When a trailer is being used to cross country tires should be checked well. I was given a trailer with tires in poor condition and had a blowout on the highway which could have been really bad. When renting a long distance trailer the tires should be in better condition.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
3.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Hannah C. 
Rating:
5.0

I am so very grateful to Zach at this location. He went so far above and beyond to assist me. I had a reservation for a truck at the North Wolcott Country Store at 10:00am. I was a half hour early to find a closed store, no trucks, no people, and no cell service. I waited about 40 minutes, then started driving to get cell service. I found the North Wolcott Country Store's # was disconnected. A half hour after my scheduled pick up time, I got an email from UHaul saying that my reservation was changed and my truck was ready for pickup at a location 2 hours from me. This was laughable, and absolutely unacceptable. I called Robert & Sons to see if they could help me, and Zach had me drive there, and started making calls and seeing what he could do. Even if I hadn't been able to leave his location with a truck, I was so grateful to Zach for his efforts. He had a returned truck come in and I was able to use that one. He provided top notch service in a really stressful situation.

Kristy P. 
Rating:
5.0

Nice folks

Kenneth O. 
Rating:
4.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

While driving the trailer tire went flat and we had to call uhaul for service. They found someone to come out to fix it but it was definitely time consuming and an inconvenience. Also, the chain to connect the car to the trailer was broken. We had to use a padlock to secure the chain

Sondi H. 
Rating:
4.0

I was reimbursed for the donkey that was not available that was ordered to be used. So I was pleased with that. I rented a 15 ft truck on August 16 th and May have left a large clear baggy with bolts and screws to put a queen size bed frame together. Is there any way to check to see if they are still in the truck I rented? Possibly on the top compartment inside the deep end of the truck. 8924984136 if they are in morrisville and I will pick them up. Thank you. The man who was working when I picked up the truck was very courteous with a good sense of humor! Jayne Albano

Jayne A. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

Selina C. 
Rating:
5.0

Customer did not leave a comment.

kelley W. 
Rating:
4.0

Customer did not leave a comment.

Heidi P. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Darius G. 
Rating:
4.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

I returned the gas tank full by mistake. You should refund a reasonable amount for the excess fuel based on the gauge reading.

Cliff H. 
Rating:
5.0

Customer did not leave a comment.

Cliff H. 
Rating:
3.0

Very good service. Quick drop off.

David M. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Always fantastic!

Deirdre B. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Fast friendly service

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Rita C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Arriving in Burlington VT. after a 7 hour drive expecting to pick up trailer in Burlington I was informed trailer was in Morrisville VT. 50 miles away from Burlington!. This added 2 more hours of driving and fuel consumption to my day. With technology today it seems it should have been easy to let me know this. Fortunately I did get to rental agent before closing hour.

Ernest M. 
Rating:
5.0

Great customer service!

Steve A. 
No reviews have been submitted for this location.

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