Customer Reviews for Rob Lohman
(U-Haul Neighborhood Dealer)

351 reviews

615 E Colby St   Whitehall, MI 49461

(231) 893-4078

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(231) 893-4078

615 E Colby St
Whitehall, MI 49461

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DUANE JONES 
Rating:
5.0

Customer did not leave a comment.

Kathy Wood 
Rating:
5.0

Customer did not leave a comment.

Jody Bode 
Rating:
5.0

Customer did not leave a comment.

Dave Dostert 
Rating:
5.0

Great experience - Went very well!

john armstrong 
Rating:
4.0

Surprisingly there were items left in the back of the truck when I picked it up. These were things that I did not order a number of blankets and an appliance dolly. The previous renter did not clean out the back of the truck as required so I did on completion of my move. The cab of the truck was clean so there was no need to do anything with that. I was pleased to know that I had 24 hours to return the truck this was very well appreciated due to the fact that my moving help could not arrive on the day I picked up the truck. Nothing to do with U-Haul rental.

JOEL PATRICK PAPE 
Rating:
5.0

Great customer service and good equipment!

Jerry Swartz 
Rating:
5.0

Easy to pull in and thru

Theodore Luekens 
Rating:
4.0

Customer did not leave a comment.

Chris Coppler 
Rating:
4.0

I did not get an email for return of trailer

SUSAN HLADY 
Rating:
5.0

Customer did not leave a comment.

Cheryl Miller 
Rating:
4.0

Customer did not leave a comment.

genavive cole 
Rating:
5.0

Customer did not leave a comment.

DENNIS BILLIE 
Rating:
5.0

Nothing the representative there was a friendly and helpful and made my move. Just a bit easier which I appreciate.

Amanda Hubbard 
Rating:
5.0

Customer did not leave a comment.

Shannon Quinn 
Rating:
5.0

Customer did not leave a comment.

Bryan Eucker 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rolf 
Rating:
3.0

Customer did not leave a comment.

john Geldersma 
Rating:
5.0

Everything was very efficient and quick to setup arrangements.

Pamela LaBounty 
Rating:
5.0

Customer did not leave a comment.

Shane Durga 
Rating:
5.0

Customer did not leave a comment.

Pam Geisler 
Rating:
5.0

Tie down ratchets for the front wheels are rusted and very dificult to operate, might be a safety issue in the near future...if they dont latch correctly.

Andrey Budzisnkiy 
Rating:
5.0

Rob Lohman goes above to assist customers. Truck I reserved was not available, so I got a free upgrade. However mileage was cut in half, Rob corrected the issue saved me over $100.00. Thanks

Jeffery Evans 
Rating:
5.0

Easy to work with. Had to extend our usage but it was made easy by the dealer.

JoAnne Preihs 
Rating:
5.0

Although the online reservation didn't save the gentleman made sure I had what I needed , and answered my questions without a hitches . Great small town business !

Renae Bickford 
Rating:
5.0

I like the old policy, rent with full tank return with full tank. Otherwise all was good, made for a smooth move.

Jeffery Evans 
Rating:
5.0

Customer did not leave a comment.

Craig Graham 
Rating:
5.0

Thanks Rob… appreciate all your help!! Kelly white

Kelly White 
Rating:
5.0

Customer did not leave a comment.

Liliana Burillo 
Rating:
3.0

Customer did not leave a comment.

Rudolf Oosthuysen 
Rating:
2.0

Equipment that was requested was not provided. Staff didn't know anything about uhaul

Nicholas Dwyer 
Rating:
5.0

Customer did not leave a comment.

Steven Paulson 
Rating:
5.0

Customer did not leave a comment.

Sandra Maynard 
Rating:
5.0

Great customer service. Car carrier had no license plate. Rob did note it.

David Hays 
Rating:
2.0

Customer did not leave a comment.

Paul Musielak 
Rating:
5.0

Customer did not leave a comment.

David Dusenberry 
Rating:
5.0

Customer did not leave a comment.

Douglas Walton 
Rating:
5.0

Customer did not leave a comment.

Maureen Haley 
Rating:
5.0

Customer did not leave a comment.

Douglas Walton 
Rating:
3.0

Check washer fluid & wiper condition before you leave in a Winter weather advisory

craig weaver 
Rating:
5.0

Very helpful and courteous

WAYNE DANIEL HILDMAN 
Rating:
4.0

Customer did not leave a comment.

rudolf oosthuysen 
Rating:
5.0

This location is an small town business...but does an excellent job to accommodate any customer request.

JULIE ANN TIETZ-FEKKEN 
Rating:
5.0

Customer did not leave a comment.

GERALD ALBERT STRANDBERG 
Rating:
5.0

Customer did not leave a comment.

DENNIS BILLIE 
Rating:
1.0

My entire experience with Uhaul was horrible! 1st my reservation was switched to whitehall when my storage unit was in Muskegon. Then my boxes or dolly weren't in the truck. I had to put my things in garbage bags because it was Sunday morning and nobody was around. I couldn't find boxes until the uhaul.on Apple opened. And I had to leave my refrigerator and stove behind because I had one person helping me move who couldn't lift the heavier items. Complete disaster of a day. The manager called the next day and was very apologetic. Offered to give the reservation fee back. That took almost 2 weeks. Then almost 30 days later, they take $200 off my card. I am still waiting for a reply from the manager again. It's been 3 days since I emailed him. Will never use Uhaul again!!

Jami Price 
Rating:
5.0

Customer did not leave a comment.

RICKY DUANE SMITH 
Rating:
3.0

I had called on Thursday to them asking to rent 10' one way. Was told they couldn't let the truck go one way because they were book on weekend. Call another location @ was informed she found one at this location for one way???? So they lied. U-HAUL Company update: The reservation system did not work as intended. Mr. Lohman did not lie. Thank you for the feedback. We will use this to improve.

GEORGE BOWSER 
Rating:
5.0

The digital app pickup did not work at all. I was asked to click buttons in emails that did not exist. It was an endless loop that continually brought me to misleading information on how to accomplish my task. I'm a UX designer - this was the worst UX I've seen in my life. Incredibly frustrating on a day when I just needed keys to a truck. The store owner (who just happened to be there on a Saturday) had to override for me, and use his master key. Hot garbage.

Shaun Moore 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA MARIE KROLCZYK 
Rating:
4.0

Customer did not leave a comment.

Julian Smith 
Rating:
3.0

The online pick up process was absolutely terrible (by no fault of the location). The software repeatedly thought that I had already picked up the truck when I hadn't received the key code yet. It took me over 2 hours to get my truck. I will never use this system again.

Jacob Simmons 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WAYNE SUTER 
Rating:
5.0

The cab does smell like a smoker used it last and my husband has asthma. Are clients allowed to smoke in the cabs? We have rented from Uhaul several times and this is the first time the cab has been smokey. Just some feedback.

MATTHEW GILL MOORE 
Rating:
4.0

BETTER DIRECTIONS/MAP It was way out of our normal travel area, (28 miles in a direction I had never gone) and we were not familiar with the area. (A slightly larger sign would be nice. The trucks were back away from the road, and we drove by once without seeing them.)

CHRISTINA MADELE HASSE 
Rating:
5.0

They were wonderful. There was an issue with the pick up time but they were able to get us ready to go on time.

DONOVAN BLACKWOO JEFFCOAT 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MILTON OGDEN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KERRY VANDAM 
Rating:
5.0

Everything was great. Terry and his son take care of business.

RONN JEFFRY NELSON 
Rating:
4.0

Customer did not leave a comment.

EMILY GENIG WILLENBROCK 
Rating:
5.0

Everything was great. Personell were friendly, efficient & professional. Great experience.

CHARLES DARRYL WILLIAMS 
Rating:
5.0

Always great service from Rob.

ROGER LEE STARRING 
Rating:
5.0

Best place to work with.worker did a nice job unhooking the unit. Thanks again. Will use again when going south.

ROGER GENE POTHOFF 
Rating:
5.0

Experience was excellent! Staff was very helpful and friendly.

TENA MARIE DOUTE 
Rating:
5.0

Excellent. No concerns.

JAMES LLOYD GERTISER 
Rating:
5.0

The reservation I made with the Customer Care #, was not in the system. Rob was very courteous and helpful. He made the process quick and easy, relieving a lot of stress. I’d highly recommend this location!

JOHN ROBERT TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Sabryna Chapman 
Rating:
5.0

Customer did not leave a comment.

TAMMY LOUISE ZEITZ 
Rating:
2.0

Not the location it the app. It took us an hour the app locked. Every u haul need a wifi use. It should not be this hard. Never again!

Gary Gagnon 
Rating:
3.0

The vehicle was clean and served it's purpose. I do feel it was a bit pricey. I only needed the truck for less than 2 hours to haul 1 table a total of 31 miles and it cost me almost $75. I wish there would have been more size choices and maybe an hourly rate.

RONDASUE BONEBRAKE 
Rating:
5.0

Customer did not leave a comment.

BRYCE THOMAS CAIN 
Rating:
5.0

Superior customer service was provided....

JULIE ANN TIETZ-FEKKEN 
Rating:
5.0

Customer did not leave a comment.

AMYJO WRIGHT 
Rating:
5.0

Customer did not leave a comment.

Kris Thorsen 
Rating:
5.0

Customer did not leave a comment.

ROGER GENE POTHOFF 
Rating:
5.0

The front of the truck and windshield were not clean, covered with bugs. The dolly tire on the right side needed air, it was very low. I would have like to have had cruise control for such a long trip. Otherwise everything was OK..

Charles Jackson 
Rating:
5.0

Customer did not leave a comment.

RICHARD BRIAN WAGEMAKER 
Rating:
5.0

Customer did not leave a comment.

Mark Dantonio 
Rating:
5.0

Rob is a great guy and easy to work with!

SUZANNE MARTHA VARGAS 
Rating:
5.0

Customer did not leave a comment.

DEBRA JEAN REAMER 
Rating:
5.0

Customer did not leave a comment.

JOSHUA PAUL DAVIS 
Rating:
5.0

Customer did not leave a comment.

THEODORE HARRISO JEFFRIES 
Rating:
5.0

Customer did not leave a comment.

Julie Milligan 
Rating:
4.0

Customer did not leave a comment.

KIRK TIMOTHY GRIMSHAW 
Rating:
4.0

Customer did not leave a comment.

Daniel Rawdon 
Rating:
4.0

Customer did not leave a comment.

Hallie Huffaker 
Rating:
4.0

On line reservation system did not work. I had to call the local store directly.

THOMAS HUNT 
Rating:
3.0

Customer did not leave a comment.

HOWARD HARLEY HAWKES 
Rating:
3.0

Customer did not leave a comment.

Amber Howard 
Rating:
5.0

Customer did not leave a comment.

RICHARD BRIAN WAGEMAKER 
Rating:
4.0

Customer did not leave a comment.

tomas sturr 
Rating:
5.0

Customer did not leave a comment.

Justin Barnes 
Rating:
5.0

Customer did not leave a comment.

JESSELEE ADKINS 
Rating:
1.0

A lot of our things got wet from a leak, including our nearly new mattress. Very upset.

Jeremy Workman 
Rating:
2.0

Customer did not leave a comment.

Damon Rodriguez 
Rating:
4.0

Payment wasn’t deducted from my account for a month. Way too long - if people are not on top of balancing their checking account it could really mess things up. This took way too long to process the payment.

Richard Girgenti 
Rating:
5.0

Easy quick and professional

Dennis Love 
Rating:
5.0

I would highly recommend this u-haul business. Friendly and very easy to do business with.

Scottallen Adams 
Rating:
5.0

Customer did not leave a comment.

andy rake 
Rating:
5.0

Customer did not leave a comment.

John Baldwin 
No reviews have been submitted for this location.

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